Excellent response time. The technician was exceptionally knowledgeable, courteous and friendly. I feel we received quality services for a fair price.
One door still sticks at the bottom. One remote doesn’t work.
I recommended the company to a friend of mine that was in the process of having work done on her door.
This is a very highly recommended company.
Technician was friendly and knowledgeable. He explained all aspects of the job, and we would recommend them to anyone who would ask for an overhead door company.
The whole experience was quick and easy. It was easy to talk to a real person that was very knowledgeable, yet was not pushy or steering you toward an upgrade. Every question was answered. The ordering process was easy. The installers were on time, professional, and quick. Excellent customer service, professional and knowledgeable, and fair pricing. Can't get better.
I called Spectrum first to get some idea of what might be wrong and an initial cost. When tech got here and did a review, he found other things wrong and the cost went up $500.00 plus. He broke the work down so I could understand the pieces and cost for each. I found this very helpful and agreed.
I found Spectrum several years ago. Every time they come to my house, their techs are knowledgeable, friendly, and professional. They also offer convenient appointment times.
They were unfamiliar with a Wayne Dalton door and therefore they were not able to repair it with the proper bracket required by the manufacturer. I had to call another company to get it repaired.
Garage door brackets and bearings were no longer available for my garage door. Service representative was able to adapt newer brackets/bearing to make them work, eliminating the need to replace all the garage door guides. This resulted in significant cost savings.
The spring, right side mounted spring, he is about to install was old, used, and rusty. I refused to let him install such a bad spring. I was told that it's the only one he had, the rest are left mounted spring. I opted for the better looking left mounted spring, but he needs to modify the overhead mount. It works but I don't know when it gonna last.
It was a small repair, but after the tech was done it was like it never happened. I was relieved it was repairable. Tech was professional and courteous.
The service man went above and beyond! He recommended an additional service for a reasonable price. It was great. Because of the extra service our garage door is super quiet.
They did a repair for me. They knew what they were doing. They were quick, clean, and right on target. I'd give them an A+.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Spectrum Overhead Door LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys