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We had a good experience working with Byron on a design. His experience was really helpful in finalizing our design and implementing a few features we had not considered. Additionally, working with Juan Garcia (the project manager) and his team, they consulted us regularly to make sure they were han... more
I felt once we signed the contract our project was pushed along quickly at the expense of quality. Our entire yard and fencing were demolished even though they knew a week solid of rain was coming. With several dogs and cats, this made our house a nightmare. Communication was poor throughout the ent... more
We looked at a number of companies to install our pool. Dan from Premier Pools was the only one who took the time to walk us through the entire process and create a computer generated rendering video. Dan was always professional and responsive throughout the build process. In combination with Ryan o... more
We had one issue with one of the workers regarding PPE but nothing came of it and the company resolved it. We communicated the importance of PPE to Gary and he was diligent and mindful in having the workers adhere to the safety protocols. Only one was not as cooperative but in retrospect it was some... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of San Diego's Best Window Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys