I would recommend Strite for their professionalism, access to a good contractor and subs who show up on time and stay with the schedule and their quality work. If I could have changed anything about the process it would be the design and planning. I would have either asked for more hours in the budget for design or hired my own designer prior to starting the remodel. The Strite designer was very nice and knowledgable but I was disappointed that she never came to my house to see the style of our home and give suggestions. She met me to choose the tile, flooring and cabinets but not the lighting or plumbing fixtures and we still went an hour over budget. She also did not have my budget numbers or my measurements when we met but I did have my copy of the drawings in my car. That planning period in our remodel process was the most confusing for me. Ultimately we ended up with very nice results. I was happy with how everything came together. All of the subs who came to our house were nice, their work was excellent, the Strite contractor was great and we stayed on schedule.
I loved having Eric as my single POC and project manager. He took care of everything and I never had to deal directly with the contractors that were doing work on my house.
I've used Strite on three projects: a basement remodel, a garage remodel, and a bathroom remodel. In each instance the work they did was of excellent quality and professionally done. They worked quickly and consistently from beginning to end of each project, with excellent communication between Strite and I and between Strite and subcontractors (including plumber, electricians, painters, and tile installers).
I have done 2 different remodels with Strite and would use them again. Their design team is amazing at putting ideas into reality. Communication was exceptional; we knew what was happening every day and we were always able to communicate directly with our project manager. Materials were of exceptional quality, and all their contractors were polite as well as true experts in their fields.
The Strite team has always provided us with great service!
We have already recommended Strite to friends and family.
They understand historic homes and the details that make them unique
I used Strite for a smaller job, opening up some doorways in my kitchen and dining room and adding structural support for my 1909 kitchen floor that had a 1 1/2 inch drop to one side. What I noticed most about working with them was what was missing. I didn't have to worry, be bothered about their leaving a mess, or have uncomfortable conversations quality. I wish life was always like this.
Michael is a strong communicator and designer--works with the era of the house.
We have nothing but good things to say about Strite. Will definitely tell anyone who asks that we would use them again.
The work is exceptional, the team is responsive, good at solving problems and always positive.
Problem Resolution - Excellent.
Additional Comments - This is the 2nd job where I’ve hired Strite. I knew it would get done to my satisfaction (and it did). The process was be a pleasant one and worth the money spent.
Communication - Sara did a good job keeping us updated weekly. However, we were told that Matt would be our on-site project manager, but that got switched for some reason and Ed started showing up before we realized that he was our new project manager.
Problem Resolution - Ed was good to help resolve issues. Some things he just took care of himself.
Very happy with project.
Additional Comments - Great experience in six projects over 12-15 years.
After some extensive research, we decided on Strite for the major remodel of our newly purchased fixer-upper. We could not have been happier. Strite delivered exactly what they promised in the most professional and timely manner. From the initial design (thank you, Michael and Sara), to the construction, to the finishing touches, we were continually impressed by the efficiency and knowledge of everyone involved. As with nearly every remodel, we encountered some unexpected issues, but the team of Strite was able to quickly and efficiently deal with and resolve them. Having worked in Historic building preservation in Germany, my standards were pretty high. Strite met and exceeded my expectations. Thank you, Bob, Carl Jon, Jaman, Matt, and everyone else involved!
Areas Of Satisfaction - We were very impressed with the efficiency and knowledge of everyone involved. We were a little stressed, not knowing what to expect once we started demolition, but Bob and Jon Mundy were so reassuring and quick to come up with great solutions whenever we encountered a problem. It made the entire process of remodeling so much less stressful.
Lead Source - Strite has been around Boise for a long time and is well known for their quality. Over the years, we have seen their signs around town, spoken with friends who had used Strite.
Areas For Improvement - Tried to keep costs low with new electrician subcontractor who did not deliver. But strite stepped in on a Sunday and took care of it to make good on the work.
Areas Of Satisfaction - Very professional. Loved the interim kitchen.
Lead Source - Coworker.
Additional Comments - This was my first remodel and it was so much better than I expected.
Strite has a very efficient and effective work force. Any issues are resolved quickly and the end product is as advertised.
Areas For Improvement - Strite did a great all around job!
Areas Of Satisfaction - Strite's quality of work is very good. The delivered to the letter of the contract and were open to additions along the wya if they came up. Communication is easy via email.
Lead Source - Previously worked with them on another home.
Areas Of Satisfaction - They said and did what they promised to do. Overall a quality job.
Lead Source - Internet and word of mouth
We are always pleased with the Strite Design Team. They are so knowledgeable and professional. They are a joy to have in our home and we have never had a concern with them or their subs.
Areas For Improvement - If we had a concern (which we did) they were here in a very timely manner to look over the situation and do the appropriate repairs.
Areas Of Satisfaction - In our home, we know nothing about repairs, remodels or that type of thing. We know the Strite Team will take care of all things and we are worry free.
Lead Source - Reputation around town.
Additional Comments - We have respect for the whole Strite Team. A pleasure to have in our home.
Areas Of Satisfaction - We had confidence in the STRITE team and appreciated their process. Our project manager was very helpful and did a lot of extra work for us at our house (fixing holes in the drywall, paint touch-ups, etc). He interacted really well with our young children and we felt comfortable having him in our home. The finished product is amazing! We love our new laundry room, shower, and mud room. It has really changed the way our house functions for us. We have some other projects we want to do in the future and we will definitely use STRITE.
Lead Source - Our neighbors used STRITE and were very happy with them.
Areas Of Satisfaction - I was most satisfied with the way the crews handled themselves on the job and put things together, even when the weather wasn't good.
Lead Source - We have an architect friend who recommended them to us.
Additional Comments - So far, the job looks great.
Areas Of Satisfaction - I was most satisfied with how they listened. That is really important. My wife had an idea of what she wanted, and they listened to us.
Lead Source - I knew about them from their reputation.
Additional Comments - They are a top-notch company.
Areas Of Satisfaction - I appreciate Strite's professionalism and impeccable organization. Everything about a project is clearly summed up in a project binder and carefully reviewed. This project book has proven to be a valuable reference tool throughout a project.
Lead Source - Saw a sign in the north end
The entire STRITE crew was efficient and professional. From inception to finish, we felt like we were a valued client and not just a cash cow. They listened to what we wanted and provided valuable professional advice and suggestions. They provided the initial bid at their own risk and stayed within the negotiated scope of work and costs. We would not hesitate to use STRITE again or to recommend them to others.
Areas Of Satisfaction - The load-bearing job in our attic was excellent. The steps taken to prevent the project from interfering with the rest of the house weres excellent. All the workers were courteous, pleasant, and professional.
Lead Source - Internet and phone book
Expertise - The overview of our experience is: 1.) We're pleased with the result2.) Strite brought certain design ideas (e.g., eliminating the powder room shower) and capabilities that had major positive effects on the outcome3.) However, along the way, the project required levels of client oversight and intervention that were greater than expected ... particularly given the early investments in planning / decision-making and the substantial premiums (23% profit margin, 30% mark-up on expenditures) paid to Strite.
Schedule - In light of the unknowns inherent in a comprehensive remodel, Strite developed realistic schedules kept the project moving on-pace.
Problem Resolution - Agility relative to changes and adaptations was a strength. There were no instances in which we experienced Strite as being inflexible or prescriptive. The unexpected code issue relative to powder room code issue relative sink / toilet clearance is a good example: the matter was disclosed quickly, in clear terms, and supported by a fully developed, immediately approvable solution.
Value - Fair value: yes. But for the premium charged, the standard might appropriately be outstanding, exceptional or at least well above average.
Lead Source - Exclusively from an internet search of residential remodeling service providers.The web site design was clean and the content was substantive, suggesting an organization with an identity, purpose and supporting culture.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of STRITE design + remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys