I have been totally pleased with the excellent job they did on my roof! The work was done In a very professional manner. There was great attention to detail- I couldn’t be more pleased with Josh and his excellent crew.
Sales Knowledge - Josh was recommended to me by a young man who has done some outstanding work for me and my neighbors. I always believe in "word of mouth" recommendations/referrals. Josh was extremely professional and HONEST! Honesty and Integrity are the Hallmarks of man dedicated to excellence. Josh was NEVER pushy- he presented several options for my consideration. Being a former business owner myself, I feel that customer service is paramount and Josh demonstrated that in every aspect of the job. In fact, he far exceeded my expectations. I would be more than happy to be listed as a reference for anyone who had any questions or concerns about using RoofSmart. I honestly could not imagine any company being able to provide better service and quality of work!!
Professional & Organized - Josh kept me informed during all aspects of the roofing project. He was always available to any the few questions that I had. He is a man of his word!
Work Done Right - Flawless workmanship! I've read about stories where one crew didn't do a good job and another crew had to come to redo the job! RoofSmart does it right the first time.
Areas Of Satisfaction - From the initial meeting with Josh, I was totally convinced that his company would do the job correctly. There was no need for a second opinion. As I mentioned earlier, I always believe in "word of mouth" recommendations. This once again proved to be accurate.
Recognized Excellence - Josh Olivastri exemplifies the qualities of a successful business man! He honors his word, and his integrity is above reproach. He realizes the importance of quality customer service, and he follows through on that commitment.
Areas Of Satisfaction - Everything was done according to their commitment and schedule.
It is hard to describe how great it was to work with Josh and Roofsmart. They worked with me. It wasn't just a quick and easy job. He educated me, he spent time with me, and he answered all of my questions. I really appreciated that part of it. The crew did a phenomenal job with the clean up.
Areas Of Satisfaction - I was most satisfied with everything. The roof looks great. I have people come over and tell me the roof looks nice. Josh helped me pick out the colors. I decided on a color and he advised me against a color I picked and now I am happy with the new color that helped me with.
I am a Realtor. My long time inspector recommended Roofsmart to me. I met Josh several years ago at a home my clients were considering. He is honest and smart.
Nathan and Josh were great to work with. Installation crew worked hard and finished in a timely manner. Overall great experience.
Josh was awesome! He was very helpful in dealing with the insuramce adjuster and me gettinf everything taken care of. He was able to get us on the schedule right away and had the work done before I knew it. Worked Well with his crew which is always a good sign for me. Everyome communicated well and there were no surprises when the Bill came.
It was a pleasure to work with this company. Josh was very knowledgeable, and his crew did a great job on our roof as well as painting our house. I would definitely recommend Roofsmart to a friend!
Problem Resolution - We had no problems.
Areas Of Satisfaction - I was most satisfied with the professionalism of Josh and his crew, their ability to efficiently analyzing and explaining to me the repairs and process that would be needed. Their pricing was competitive.
Recognized Excellence - I would like to recognize Josh Olivastri for his exceptional service.
12/2/17 - The service we received from Roofsmart LLC exceeded our expectations. Josh Olivastri was very knowledgeable & detailed. If you had any questions - Josh was always available with a fast response via phone, text and email. His assistance with providing necessary paperwork to our Insurance provider was greatly appreciated. We are very satisfied with our new roof/shingles as well as our new gutters. The detail of carpentry and paint work provided by his crew was the finishing touch that upgraded the exterior of our home. His crew stayed on schedule and finished when promised. Finally, their pricing was fair and we never felt pressured. As the saying goes "you get what you pay for" - we got exactly what we paid for in this situation - Very Satisfied Customers - Thank You! Brett & Christa - Atlanta, GA
Current Referrals - I have Josh's cards, my neighbors have indicated interest.
Recognized Excellence - I would like to recognize Josh for his exceptional service. He was knowledgeable and helpful.
It was a pleasure working with Josh. He was always available by phone or text and would drop by whenever I had the slightest question. Would recommend him 100%
Wonderful! We got it done in one day.
All in all a great job, very satisfied and will recommend them to my neighbors and friends
Areas Of Satisfaction - The Nathan and Josh are good guys, honest and caring and their work crew were the same. It's a messy job and they clean it up well.
Roofsmart was extremely professional and timely. Josh went out of his way to make sure we got what we needed and delivered as promised.
Areas Of Satisfaction - I was most satisfied with the project getting completed within 1 day and the cleanliness of the crew. There was zero mess after the project was completed.
Recognized Excellence - Nathan Munn was a great help throughout entire process; from picking out the shingles, to picking out the gutter color, to overseeing the entire job .
I can't say enough great things about Josh. He helped get insurance coverage for our damaged roof, made calls to the insurance company on our behalf, installed a great roof, and the crew cleaned up after themselves. It was a great experience from beginning to end. They really went above and beyond my expectations.
Josh was great to work with. He kept me informed of everything and made sure they stayed on schedule. In and out in 2 days!
Extremely pleased with our new roof and paint. High quality workmanship. Removed old roof and had new roof completed the same day. Highly recommend Roofsmart.
when RoofSmart came on board to replace my roof, they were stepping in to some unknowns ... the roof had been replaced 3 1/2 years ago and should have been in good shape ... but, they discovered so many problems, that it was beyond repairing ... Nathan Munn did a great job of assessing the situation and the men who did the replacement did a very professional job ... I am very u!happy with my new roof ... thank yo
Josh and his team are excellent! They even worked on a weekend to avoid the rain.
Josh, the owner, is a great guy. He is honest, responsive, and dependable. He took care of everything immediately. I highly recommend Roofsmart to others.
We are very happy and satisfied with Roofsmart. This has to do with the very professional and honest process starting with job assessment, proposal, performance, and through billing. Of course, it is also the people from Roofsmart such as Nathan that we had the pleasure of working with.Jacobs
Everything was handled exactly the way they said it would be. Roofsmart, LLC met with my insurance people and did all of the legwork. I was very pleased with the salesmen and of all the workmanship.
Fantastic level of professionalism.
I would recommend Roofsmart to everyone who asked.
Areas For Improvement - They did not fall short of my expectations. Everything was good.
Recognized Excellence - Both Nathan and Josh were very helpful and responsive. Nathan explained the process in advance so everything was smooth sailing, no surprises whatsoever.
Areas For Improvement - Everything was great with the exception of the crew who left the lawn furniture in disarray. Other than that, the experience was A+.
Recognized Excellence - Yes...Nathan Munn was exceptional! Josh was great as well.
Nathan is a good communicator and overall I was very happy with the experience. After the dumpster company ran over my mailbox he promptly got it replaced with a new one. I would feel comfortable recommending them for a smooth experience.
Recognized Excellence - Nathan was very helpful
RoofSmart was very professional, installed my roof without any problems and really fast. They were very knowledgeable and patient with us while we tried to decide on roof colors. I would gladly recommend them to anyone who wants quality work done in a timely manner.
Areas Of Satisfaction - Knowledge, reliability and quality if work
Recognized Excellence - Nathan Munn
Roofsmart did an exceptional job for us. I was impressed with the quality of their work. They oversaw their project with us making sure everything was done right. Their company integrity and desire to do good work is often rare in the workplace today.
These guys are professionals from top to bottom. Nathan Munn from Roof Smart met our insurance adjuster and the guy that actually went up on the roof to survey it for damage. Nathan accompanied the guy on the roof and actually worked with him as a team. Not only did Roofsmart advocate for us, they came thru. The completed job is excellent. I believe there are a lot of scammers in the roofing industry. Not Roofsmart! I would have to say they were one of the best - if not the best - home improvement company I have worked with in my 13 plus years living in the Atlanta area.
Current Referrals - No but I will refer anyone and everyone who seems to need a roof. I have already put Roofsmart on our neighborhood list of preferred contractors.
Roofsmart, LLC and the crew did a fantastic job on our new roof. I highly recommend Roofsmart, LLC to everyone! They were courteous and professional and they finished the job in a very timely manner. The quality of our shingles are absolutely beautiful and we are very pleased.
Areas Of Satisfaction - I was very satisfied that they were so great to work with.
I've used Roofsmart on 6 jobs in a period of 8 months or so. I have a single point of contact and all communications are professional and timely. I did get competing quotes on the first few jobs but nobody has beat their prices. Roofsmart is easy to work with and very responsible for their work.
Recognized Excellence - Josh Olivastri. Josh is my single point of contact and always responds in a timely and professional manner. I am so glad I can depend on him and not think twice about my jobs getting done.
Roofsmart, LLC was perfect to work with, they met every single goal I had and made my roof look amazing. I would recommend to anyone looking to have their roof done!!!!
Areas Of Satisfaction - I am most satisfied with the way they conducted their business, they came in and got right to work and worked diligently the whole time finishing my roof in a timely manner
Areas Of Satisfaction - The staff communicated with me very well They were clean and did the job on time. I was very satisfied with the work that Roofsmart did for us.
Everything was professionally done. There were no surprises.
Roofsmart helped me replace my roofing and guttering. They did a great job at a competitive price. I would use them again.
Budget - Roofsmart helped me understand the different roofing material options, warranties and helped me select the project that was within my budget.
I've used Roofsmart for several years on many jobs for my property management company. They do an outstanding job each and every time!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RoofSmart as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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