Rochman was fabulous to work with from our first meeting to our last. We couldn’t have asked for a better renovation experience and are in love with the outcome.
Rochman essentially remodeled our 1923 house into a completely new house. The remodeling itself took about 2 years, a short time given the amount of work that had to be done and the brief period when the company was closed because of the pandemic. Throughout all the stages of design and construction, the work was of the highest quality, solid and precise. The designers paid close attention to our ideas and suggested many practical revisions; the construction process went smoothly, including the work of the sub-contractors. Remodeling our house was challenging: dating from 1923 and remodeled only once in the late 1980s, the house needed both major structural repairs (removal and installation of steel beams; new wall insulation from first floor to the attic; installation of new windows throughout the house, including large door-to-ceiling French doors on the second floor; removing a staircase to expand the pantry; dealing with persistent water damage to the basement and driveway) and lots and lots of minor repairs (ranging from damaged wooden floors to ratty radiators to the installation of large ceiling fans).
We are very happy with our home now that we are moved back in and getting settled.
Our house, built in 1923 and last renovated in the late 80s, badly needed structural repairs and renovation. We also decided that it was time to do what we had talked about for years, i.e., tearing down the old garage and creating two large studies.
We were looking for solid, high-quality work. Never having been involved in this kind of project, we sought advice from friends and then met with design/build companies and architects. RDB came highly recommended. What was important to us in selecting RDB were three things: 1. Gary Rochman met with us for long initial conversations, taking us on to visit several of the construction projects that RDB was working on at the time or had just completed, and introducing us to members of his team. This was critical in assuring us of the stellar quality of their work. 2. We soon realized that hiring a design/builder would make the whole project run more smoothly. 3. Finally, we were really impressed with the atmosphere at RDB, which combines professionalism with friendliness.
The design process was great. RDB developed several different options and walked us through them. We selected our preferred design months before the pandemic started in March 2020. This initial design included a new garage with exercise room and a study. We decided against plans that would have located this study in the house. RDB steered us in this direction without insisting, and it was the correct choice. Due to the pandemic, several new issues arose. First, we asked RDB to split up the project and work on the new garage first, since we did not want to move out of our house during the height of the pandemic. Gary Rochman was extremely flexible listening to our concerns and adjusting to our preferences. Working during the pandemic RDB took great precautions to assure the safety of the work site. RDB then began work on the second project as soon as it became possible again.
Communication with us during the construction was and is ideal. The lead carpenter on our jobs, Mike Sokol, responds quickly to texts about any issues that arise. During the weekly meetings, usually led by Glen DiGaetano, the production manager, RDB kept us informed of their progress and any unexpected problems. Olivia Dee, the interior designer, always provided us with tasteful suggestions. Everyone on the team was willing to explain the process in great detail and with great patience.
All the people working for the contractors whom RDB hired were excellent. Well supervised by Mike Sokol, they worked very hard and very fast.
Given the structural conditions of the property and age of the house and poorly executed prior repairs there were several unforeseen problems with the driveway and basement that had to be addressed above and beyond the agreed upon price. This was dealt with honestly and clearly.
We would highly recommend RDB for any job, big or small. They are spectacular. Everything they build is both solid and beautiful.
We have done five projects with RDB, and each one has been totally positive. We recommend them all the time!
Gary was great from the start. He personally visited the first meeting, and was honest, open, and up-front. We felt like he would be selecting us as much as we would be selecting him, which gave us comfort that we would be well-taken care of. Susan was patient and accommodating and creative during the design phase, with just the right amount of push-back. Glen and Brian at the site were such a joy at all times, even during technology challenges (haha), and never wavered in their commitment to deliver above expectations. They all truly put their names on the project and owned it, and indeed still do.
We had been thinking about renovating for years, but no one was ever able to come up with a design that really met our needs. Gary and his staff took such a creative approach to our redesign and were able to get us almost everything we were hoping for, all within our budget. We love our new kitchen and first floor!
We have already referred our neighbor to Rochman D/B
Rochman Design-Build are the perfect group for projects where the highest quality in design and construction and excellent project management are important. Busy families benefit greatly from their guidance, excellent communication, and project management. We greatly appreciated their respect for the fact that they are our home and not the other way around (they understand and act in ways that show they know that it's a home people live in, not a "job site").
Our experience with Rochman Design-Build was outstanding, exceeding all expectations. We are extremely pleased with our home remodel project. If you are looking for excellence in all areas, from design, communications, quality of work, timeliness, and professionalism, look no further than Rochman Design-Build!
You can really trust them. If their was a difference of opinions they would work through that. They were very realistic. Above and beyond. They are a great bunch of people.
If you're researching Ann Arbor remodeling firms, you probably already know that Rochman Design-Build is not the least expensive option. That's undeniable. However, our experience was that for the premium price, you will receive impeccable quality and care through the entire process: from a thoughtful, creative design stage where they help guide you through the hundreds of selections you'll need to make (which they make fun and easy rather than overwhelming and exhausting!) to weekly on-site progress meetings during the build itself (so you catch small issues before they become major misunderstandings/problems), and an incredibly prompt and courteous response to changes you might request or questions that arise along the way. We could not be more thrilled with the results - and are still amazed that they completed the project only 8 days later than the original 23-week schedule indicated (and, PS: the delay was totally because of us; we added extras along the way). Highly recommend.
Rochman Design-Build did an amazing job on our remodel. We have an old house that presented a lot of challenges, each of which they were able to address. We love our new home, and can't wait to hire them on our next project.
We are extremely satisfied with our major house renovation with Rochman. This was our second project with them and we are delighted with the results.
We are thoroughly pleased with and continue to enjoy the work they did in our home; and are delighted to spread the word when we receive compliments! Gary could be depended on to respond to calls or emails in a timely manner, Even now, decades later I can call him with questions or concerns; and he still is very appreciative of our business, and expresses his gratitude!! I believe he truly cares about the relationship he builds with his customers. I was very impressed when, before he started the project, he wanted to know the names and ages of our children, and still/ to this day cares to ask about them. He/ they did 3 projects for us, and got to know our preferences, so I could trust Gary to make choices for us.He has a superb eye for design, and we found him to be highly gifted in designing and building.We are grateful to God for Gary/ Rochman Design Build, and wish them His blessings always!
I have used Rochman Design-Build several times for different projects, including a major renovation, and they consistently do an exceptional job. They approach the job with professionalism, pride in their work and a motivation to ensure satisfaction in the homeowner. They are on time and within budget. .
Areas Of Satisfaction - Craftsmanship is meticulous and beautiful; care and consideration was given to our daily experience while the project was ongoing; team is very responsive to questions and demonstrates complete commitment to the project's success and clients' satisfaction.
Lead Source - Recommendation of previous clients.
Excellent company and wonderful personnel.
We had a great experience with RDB! In terms of design, Gary and Wayne really took time to learn about preferences my wife and I had, and what styles we liked. To help us stay within our budget, several options were presented to us (each with projected costs) for certain parts of the project. Once the work started, our project took approximately four months to complete and the work adhered almost exactly to the initially proposed timeline. When the excavation began, some existing water damage was discovered (due to improper water drainage when the hose was built); RDB fixed them, and did so free of charge! and this was not a trivial amount of extra work. Throughout the project, Jay and Glen held weekly meetings with us, in order to update us on the current status of the project, and to advise us on the next phase. This was really helpful, as were the periodic reminders in between meetings. We have two toddlers, and Jay was really careful to clean everything up and the end of each day. he also screened or boarded off various areas (which o/w would have been fine to leave open), just to make sure the kids didn't end up where the weren't supposed to be. My wife and I are so pleased with our addition! The product is excellent, and the staff made the process run really smoothly.
We are extremely happy with our recent remodeling project with RDB from design through construction and all final completion details. The workmanship and quality are consistently excellent. We would absolutely use Rochman Design Build again and highly recommend them.
Areas Of Satisfaction - Excellent with communications and follow through. The project once started had continuous movement and if there were short delays they were communicated to me. Very high quality workmanship. Excellent design skills that blended the old and new seamlessly.
Areas For Improvement - Our expectations were very high and RDB met or exceeded them. We would happily work with them again. The weather was our worst problem during construction and RDB dealt with it as well as possible.
Areas Of Satisfaction - Design and quality of work combined with consistently good communication.
Lead Source - We viewed many of their projects on home tours over a number of years, plus the recommendation of friends who had worked with them.
We've had Rochman Design-Build work for us on 8 different occasions and they've all been exceptional.
Areas For Improvement - this project was executed smoothly and there were no elements that fell short of my expectations.
Areas Of Satisfaction - customer service, professionalism, access, accountability, attention to quality
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rochman Design-Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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