Areas Of Satisfaction - Most satisfied with Construction work and work team because they did a great job and communicated with us (remotely) very well
Recognized Excellence - Everyone we dealt with at Riverside was professional and very helpful from our first meeting with Andy, finalizing the design with Kelly, and having Chad Ricker as the site supervisor over our project. Chad took care of our home like it was his own and ensured any questions were answered during the project.
Areas Of Satisfaction - I was very impressed with the ease of communication. At the beginning of the project Riverside provided us with an extremely well design folder listing the work calendar, as well as the names and phone numbers of everyone that would be working in our home. I was encouraged to feel free to call anyone with whom I had a question about the project. Every single person involved in the remodel was professional, courteous and showed a real pride in their work.
Recognized Excellence - Kelly Grish is amazing! Her energy and expertise made all of our interactions a real pleasure.The process of choosing the fixtures, flooring and everything needed for the remodel might have been daunting, but she made it interesting, easy and fun! Her skill at navigating the thousands of products and helping to narrow the search, along with her ability to discern the client’s style and needs is a true asset to Riverside Construction.Amos Brehm is the super star in our remodel experience! From beginning to end he made sure that we knew exactly where we were in the process, what craftsmen we could expect to see each day, and most importantly, he addressed any & all questions or concerns we had immediately in person, or phone conversation or by text. One wall in the bathroom is a painted & textured faux brick. Amos meticulously fine tuned and matched the joined corners, showing his craftsmanship & eye for detail. His scope of knowledge and expertise is evident in everything he does. He is a kind, considerate and talented individual, and we hope that any future projects we do with Riverside, Amos will be here to make sure that we’ll be just as thrilled & satisfied as we are with our bathroom remodel.
Additional Comments - Hats off to Andy Haste and his great team at Riverside Construction!
Recognized Excellence - Kelly was wonderful for design. Also very happy with entire build team - Chad is very good.
Areas Of Satisfaction - I was out of the country for a significant part of the project and though they had a locally available contact person, I never experienced feeling out of the loop about day-to-day activities. I appreciated the Riverside website which was kept up-to-date with activities and pictures.
Areas Of Satisfaction - The entire process from the design stage, to the quality of materials used, to their commitment to achieving the final look that pleases the customer. These are the strengths of Riverside. They do quality work. If there is a problem, they fix it. A good company!
Recognized Excellence - I think the project manager and all of the guys that worked on my bathrooms were great. Justice was the lead guy. I was satisfied with everyone
Areas Of Satisfaction - I was satisfied overall. They did a good quality job and I was pleased with their work and as a result I have decided to do another bathroom with them. That is probably the highest compliment you can give.
Areas Of Satisfaction - We were impressed first with the thoroughness of the design-build process, but also with our ability to access the project manager Justis. He always followed through to answer our questions. To a person, each of the tradesmen were accomplished professionals of exceptional character. This is a well managed company. We plan to engage them on another project next year.
Areas For Improvement - They did an exemplary job. I definitely recommend them to anybody.
Areas Of Satisfaction - punctuality, responsiveness,
Areas Of Satisfaction - We were very pleased with the quality of the work and the professionalism of all the staff
Areas Of Satisfaction - They take the time to go over materials and schedules before the project starts. We knew what it was going to look like before they started. The architectural renderings perfectly match the finished product.
Lead Source - We originally found them at a local home and garden show a few years ago and used them for a kitchen remodeling. We liked them so much the first time that we didn't even consider another company.
Additional Comments - They are a joy to work with. We would definitely use them again and would recommend them to anybody.
Areas Of Satisfaction - Timeliness and courtesy.
Areas Of Satisfaction - The care and workmanship from the workers was really nice. Everyone had a willingness to clean up the site before they left and were pleasant to talk with.
Areas Of Satisfaction - I was most satisifed with the congeniality of the workers.
Areas Of Satisfaction - I was most satisfied with Riverside Construction because they were effective with communicating with me and staying on schedule.
Additional Comments - After working with other contractors on other issues, we found that Riverside Construction was totally worth our time and money. We will continue to call on them for future renovations.
Areas Of Satisfaction - Phone calls were promptly answered. Everyone was friendly, courteous and respectful my home when tracking through and cleaning up.
Areas For Improvement - I was very pleased with the process from beginning to end result.
Areas Of Satisfaction - I was most satisfied with their online statement schedule and getting it done in a timely manner.
Additional Comments - I will always recommend Riverside Construction to anyone considering a kitchen re-model.
Areas Of Satisfaction - Very professional presentation of website, contracts, meetings, organization, office, communications. Also paying along the way I assumed you were paying your subcontractors in a timely manner-that too is good business and a great way to treat your business partners. The design process was enjoyable. Your input was appreciated. However you graciously allowed our changes and we felt them to be part of the process. We're pleased how everything turned out.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Riverside Construction LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys