We recently remodeled our bathrooms in our condo in the west loop of Chicago. We had a great experience with Revive and definitely recommend them. Our designer, Yvonne Dabney, is extremely talented and worked closely with my husband and I to blend our styles to create 2 amazing bathrooms. Her taste level, knowledge of the industry, understanding of different materials and the production process made the execution of this project easy. Our production superintendent, Robert Moberg executed the floor plans flawlessly. He was patient and a great communicator answering some of my texts in the middle of the night. He was quick to respond and resolve any issues. This team, Yvonne and Robert, were a pleasure to deal with! The only bad thing? We miss them! Too bad we don't have another bathroom to remodel.
While we were overall pleased with the design and completion of our bathroom, one problem required four service calls and was never repaired. This inability to fix the problem diminished our happiness with the outcome.
Areas Of Satisfaction - We felt they listened to our wishes.
As designers they are excellent! For follow through of delivery of all materials properly and timely is poor. I had to pick up my own counter tops, bath fan and glas for cabinet doors that was not included in order/shipmentand was told it would take over two weks to get glass? ( I found locally and purchased and picked up same day. One side of base cabinet not finished by manufacturer and was not discovered until contractor unpacted. (I fixed it with formica product of same color.) Summary Design GOOD. Follow through poor
Revive delivers on its promises, bringing top of the line designers and craftsmen on board to deliver a dream bathroom.
We love our bathroom that Revive Designer Bathrooms did for us.
Areas Of Satisfaction - The design and selection of materials. It helped take my ideas and put into a real design. Having help with material selection saved me valuable time.
I have a beautiful bathroom at twice the cost and time it should have taken.
Areas Of Satisfaction - Their willingness to make us happy with our choices and to quickly change them if we weren’t and follow through to confirm that we were happy with the new choices.
I highly recommend Revive Designer Bathrooms for their professionalism and communication. It never felt like Revive Designer Bathrooms was pulling gate wool over our eyes. Don, our project manager, made incredible recommendations along the way that he had seen in other jobs. Some changes cost more money but his explanations were exceptional and I appreciated the care we received. We are super happy with the finished product. Revive Designer Bathrooms is a great company to work with. They worked with our schedule and were super responsive. They never turned their noses up at our decisions or when we were trying to save money, they made sure to work with us every step of the way. We have had 3 big projects in our home and this experience has been the most educational.
I absolutely loved the designers, especially my project manager Don. They were very communicative with me. Every little issue I had, they resolved it. These guys were absolutely wonderful. The workmanship was terrific, and I would recommend them to anyone.
Areas Of Satisfaction - Heather totally changed my mind about my bathroom, and I am so glad she did. I'm so happy I took her guidance and expertise, because she really knows what she's doing.
Additional Comments - I would totally use them again. They are a wonderful company. Whether you spend 10,000 or 1,000,000 on a bathroom, they treat you the exact same.
We love our new bathroom, thanks to the Revive team and their expertise. They were a pleasure to work with in every way.
Areas Of Satisfaction - The challenge of creating an open feel in a small space takes real skill and finesse. The team, under Donald Jurs, worked a miracle. Kudos!
Areas Of Satisfaction - I was most satisfied with the project manager.
Areas Of Satisfaction - I was satisfied with the communication they did a good job telling us what is going on and they finsihed in a timely manner.
Revive is a top rated company, which met our expectations in home improvement in our house!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Revive Designer Bathrooms as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys