Quality of workmanship is excellent, always explains what's to do
Recognized Excellence - Nick was very easy to communicate with.
Areas For Improvement - Complete package delivered zero issues
Recognized Excellence - Tony Ralleigh has been great to work with.
Areas Of Satisfaction - The entire process went well. The people on site kept us informed as to what was happening. They were good to work with.
Recognized Excellence - Tony was great to work with. This is my first tile roof and he spent time explaining how they work and what you need to do to maintain it. The Lady who did the scheduling was good to work with. She followed up as the project progressed and followed up when it was completed. The on site Forman did a nice job of keeping our Maintance person informed as things were vcompleted.
Additional Comments - The whole experience with Renaissance Roofing was excellent. I wish more companies will act and do high quality job like Renaissance Roofing company. Thank you.
I am satisfied with the work, and will most likely continue to have Renaissance Roofing service my roof since they have worked on it for over a decade (under the previous owner), and are known for high quality work, but the wait for the repairs to start (5 months) was so long that though I will recommend them, I will also warn them about the timing if their work is urgent.
Areas Of Satisfaction - The crew was very good; Ivan communicated well, and the crew did its work with little or no inconvenience to us.
Recognized Excellence - I've always enjoyed talking with Cindy; she's very professional. And Ivan was also clear and helpful.
This summer we had our 100-year-old clay tile roof repaired by Roger and his team at Renaissance. They had to undertake quite a bit of sub-roof repair on this century-old home as well. In fact, they were the most conscientious people and hardest workers we've ever hired!! Who knew roofing could be such an art form? While being surrounded by scaffolding for weeks is not fun, their commitment, clear communication, respectful treatment of the yard and space, and enthusiastic, earnest efforts made it tolerable/even enjoyable :) The people at Renaissance really take pride in their work and treated our home like it was theirs. They are responsive, responsible, and also deliver a high-quality product. The team worked long, hot days to complete the project timely. And it looks absolutely beautiful!
Areas Of Satisfaction - The crew leader and salesman were very courteous and I really liked working with them.
Recognized Excellence - The crew leader and the salesman were very polite and professional.
Problem Resolution - They knew what to look for and pointed things out.
Recognized Excellence - Greg is a good guy and knows what he's doing.
Areas Of Satisfaction - Attentive to our unique property and the need to accommodate restricted access
Areas Of Satisfaction - They met and exceeded my expectations with how polite they were, their cleanliness and quickness.
Recognized Excellence - I don't know any of their names but I would like to recognize the workman for their exceptional service.
Additional Comments - I am very pleased with the workmanship provided by Renaissance Roofing.
Renaissance restored our historic home, built with Spanish tile roof and beautiful handmade copper gutters to the beauty that they deserve.
My beautiful roof speaks for itself. The work was completed in an excellent manner (best I can tell from the ground and all the pics shown).
Areas Of Satisfaction - Roger & the crew were such hard workers and so respectful of each other and us. They treated it like it was their home. Amazing!
Recognized Excellence - ROGER!! and his crew were exceptional. Of all the workmen I've hired over all these years -- they are THE VERY BEST!!! Their work ethic is unsurpassed. I hope they are well compensated for their tireless efforts.
Areas Of Satisfaction - Customer communication, attention to detail, quality of craftsmanship, commitment to exceeding expectations
Additional Comments - I had a great experience with Renaissance. I found them to be highly skilled, excellent at explaining options and keeping me informed about progress, super clean, and committed to high quality.
They have restored the entire roof of my house on national registry. They must be one of the top roofing company in the country.
Sales Communication - Tony and office staff communicated promptly and clearly with us throughout the project.
Professional & Organized - Most professional and reliable throughout the project.
Quality Of Workmanship - My house is 110 years old and has slate plus copper roof. I felt fortunate to find a company with a workmanship to restore the old roof.
Foreman/Installation Crew Profes - The foreman and crew were very well organized and professional.
Value - Definitely.
Areas Of Satisfaction - Outstanding workmanship for restoration of the copper roof.
Additional Comments - We need more companies like Renaissance Roofing.
Areas Of Satisfaction - Very professional.
Additional Comments - Glad we found our way to you!
They are thorough and do a great job but they are difficult to schedule with.
Recognized Excellence - I was impressed by Greg; he was thorough and took his time explaining everything.
Professional & Organized - The workers were very professional.
Estimates Received - We only use Renaissance Roofing. They are the best around.
Recognized Excellence - I would like to recognize Tim Cox and Kevin for their exceptional service. They went above and beyond. They are good workers and also good people.
Areas Of Satisfaction - Renanissance Roofing exceeded expected time for completion of job and generously provided extra tiles to complete the job.
Recognized Excellence - Everyone we dealt with on this project from Renaissance Roofing were extremely friendly and professional. Tony Raleigh was very helpful with any questions and concerns we presented him with on the job.
All of the work was done well. The quality was superb and the men were very easy to deal with. The only place where we experienced difficulty was with the scaffolding, and I believe that was handled by Platinum. There were 4 inch square holes in the screens to tie off the scaffolding, which I understand, but when the scaffolding was removed the screens were not repaired, and that allowed bats to come in. Also, a screen in the cupola (the small steeple) was removed and never replaced. My own people discovered that and replaced it. Otherwise it was all well done and we are very pleased. Fr. Don Blaeser, O.F.M. I neglected to mention that the scaffolding that was assembled on the roof of the church was begun without reinforcing the roof. Again, this was done by Platinum. Without our having an engineering firm deal with this, we could have had the church roof collapse. All the work done by Renaissance Roofing was done very well, and we are pleased with the result.
Years ago, I had my entire roof replaced by Renaissance roofing. It has held up very well with minor repairs. I couldn't be more pleased!
I have been using them for 15 or more years. They are the only ones that I will let get on my roof.
Areas Of Satisfaction - If something more needs to be done they do it and I can trust that they won't take short cuts.
Recognized Excellence - I would like to recognize Nick Hughes for his exceptional service.
Very professional and responsive. Plus, they do great work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Renaissance Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys