This project went very smoothly. We could not be more pleased with the work or the workers.
James Walton is an excellent person to work with on a project. Very detailed oriented and process driven. I have worked with James doing several things on my home. I have always been pleased.
They were fantastic. They were the best contractor I have ever worked with.
Exceptional work performed. On time. Highly recommend.
They were very timely, very good on communication, and very organized.
I am NOT likely...I will DEFINETLY recommed RR to friends and anyone else who asks me if I know a good contractor. Excellent communications, always showed when committed to date/time, always open to discussion about minor changes that would enhance the project. Respected my property and daily followed up on work that was performed by his subs. Great experience.
We have already recommended Reliable Remodeling to others!
Highest calibre work and courteous efficient workers.
Safe - They cleaned up after themselves and did a great job.
Communication - We were notified about windows for starting each day of work via the website.
Quality Of Workmanship - Excellent quality.
Professional & Organized - The work proceeded in perfect order of one job coordinating with another.
Areas Of Satisfaction - Timely and efficient with highest quality of work.
James Walton and his crew converted my porch into a climate controlled sunroom. Everyone was courteous, helpful and well versed in their craft. When I chose an inlaid tile floor, they bent over backwards to exceed my expectations. I would highly recommend Reliable Remodeling.
Recognized Excellence - James Walton. Shell plumbing.
Areas Of Satisfaction - Finish work on tile was exceptional.
Additional Comments - I have a DIY knowledge of what this scope of work required. I base my comments and opinion on how long it would take me to do the same. I saw right away that James was invaluable to me in the project. I realized immediately the cost savings his knowledge made in project.
Areas Of Satisfaction - The work was finished and done professionally.
Easy to work with. The online system allowed everyone to stay on the same page and complete tasks in timely manner.
Problem Resolution - Took the time to show me issues that arose that could not be forseen at the start of the job.
Professional & Organized - The bid was organized by trade, highlighted the materials to be used and set expectations for work to be performed.
They were great to work with!
Areas Of Satisfaction - I was most satisfied with their workmanship!
Lead Source - Someone in my neighborhood recommended them to me.
I have used Reliable for the majority of my house repairs/enhancement projects and they have always done an excellent job.
Areas Of Satisfaction - I was most satisfied with the quality of the finished project.
Lead Source - I heard about Reliable Remodeling for the first time from a mailer. I have been using them for years.
Additional Comments - The other thing I want to say is that the contractors they use are extremely professional and easy to work with.
Areas Of Satisfaction - James Watson and Mr. Berry are very professional, did excellent work and impressed with work ethic . James worked with us when additional work necessary both in specific repairs required and cost. Written change orders promptly sent was a big plus.
Lead Source - A friend who had high praise
Additional Comments - Have already referred to a church member and will continue to use in the future
Reliable Remodeling has performed two remodeling jobs for me. They are professional, courteous, clean, and all the workers treat you with dignity and respect.I would definitely use Reliable Remodeling again in the future, I have never used a construction company that was this professional and you knew they would follow through with everything they said they would.
Site Security - I am living in my home while the kitchen is being remodeled but each worker has treated my home with respect. If they go out the gate they ensure they replace the lock as they found it. If they use the water hose (or anything) they put it back like the found it).
Understand Building Process - James communicates with me daily to discuss what the next step in the process is, plus he post on the company's website the calendar what will be performed today and what time the worker's will arrive given 30 minutes before or after. The worker's adhere to this schedule.
Construction Quality - Each individual has performed quality workmanship and you can tell they take pride in the job the perform.
Communication - I appreciate the way James and his staff listen when I discuss an issue with them and then they will discuss the resolution to the problem.
Problem Resolution - If an issue comes up James Walton discusses the issue with me and it is resolved within 12-24 hrs.
Trust - He has followed through on every issue we have discussed.
Easier Than Expected - The fact that James does what he says will be done. He is a man of his word.
Customer Suggestion - Keep doing what you are doing it works!
Additional Comments - Reliable Remodeling performed a remodel on my guest bath in November 2017. Due to the quality of work performed I knew this was the company I wanted to remodel my kitchen. James is so easy to describe an idea to and then sit back and watch him make it happen. This has been the best construction experience I have ever had and would definitely use James and his company again.
Areas Of Satisfaction - Quality of work for the price
Lead Source - This is my 2nd project with Reliable Remodeling....I originally heard about the company from a mailbox flyer.
I was very pleased with the way that any issues I had was addressed. I also was very pleased with the results.
Additional Comments - Mr. Walton was very pleasant during this process.
Areas Of Satisfaction - Experienced Supervision
Lead Source - Internet
Very pleased with the project from start to finish. James & Stephnie kept us informed at all times & the sub contractors were great.
Areas For Improvement - Exceeded expectations
Areas Of Satisfaction - Did not plan to renovate shower but glad we followed the recommendations as it is our favorite part of the remodel.
Lead Source - Flyer in mail
Additional Comments - Will recommend Reliable to everyone.
Areas Of Satisfaction - I was most satisfied with Reliable Remodeling's time management.
Lead Source - Reliable Remodeling was recommended to me by a friend.
Areas Of Satisfaction - Communication was excellent.
Lead Source - Flier in the mail.
Areas For Improvement - N/A
Areas Of Satisfaction - N/A
Lead Source - Recommendation from a business associate.
Areas Of Satisfaction - They spent all the time I needed to talk through the issues and options to achieve what I wanted, and made changes I requested during the process for the finishing detail to be what I preferred with no hesitation.
Areas Of Satisfaction - I was satisfied with how it looked when it was completed.
Lead Source - I am a repeat customer.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Reliable Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys