Our review is completely unsolicited. After speaking with one of the many references provided by Riggs & Martin, we felt no need to contact more or consider another company. Through the entire process, Riggs & Martin were very considerate of our desires and gave us suggestions without upselling. They are very personable, take the time to listen and respond in a timely manner. We were provided a timeline of every aspect to be performed. Their subcontractors and own workers are keenly aware of the perfectionism expected and Riggs & Martin were onsite to inspect. Great care was taken to shield the areas outside of our kitchen to prevent most dust, including sweeping/vacuuming the work area afterwards each day. The custom-made maple cabinetry by their subcontractor is flawless. The entire remodel of our kitchen could not have gone smoother. In summary, you need not consider any other remodeler. Rodger & Elizabeth Cook
They were always here when they said they would be. They informed you if there was a problem and promptly corrected it. Everyone who worked here was very friendly and professional . They did an excellent job on my project The design is just what I needed and wanted.
Absolutely! Without hesitation.
I am so proud of my new kitchen! It is beautiful! Both of the Scotts (Riggs and Weaver) were professional, provided excellent guidance and design input, and ran the project on time with only a couple of tiny surprises. We came in UNDER budget and ON SCHEDULE! How many people who have experienced remodels can say that?
I highly recommend Riggs and Martin for any and all your remodeling needs. They worked on a large home project for us that involved many home systems and just about every major trades person. They kept us informed regularly and stayed on top of work to be done each day. They were highly professional and their attention to detail was amazing. We are looking forward to our next project with Riggs and Martin.
Remarkable among their peers. I was comfortable from the beginning. Project was quoted and everything progressed just as promised. No drama, no hassle, no surprises. They communicated to me all the information I needed; I rarely needed to ask questions. Riggs and Martin really know how to get a project done.
I have worked with Riggs & Martin for over 15 years, on various interior and exterior projects. They are exemplary in all the work they do, and everyone on their team is a fine human being, as well. They always respond quickly to any need or question I have. I would not consider working with anyone else. They are like members of my family.
Amazing group of professionals, especially in a time of real need!
Riggs and Martin is the best - professional, on time, great work, easy to work with, flexible
Riggs & Martin are professional and are high quality contractors. They work with me to get a great result and stand behind their work if issues come up later and they make it right.
They follow through!! I'll never use anyone else!
I actively promote Riggs and Martin to clients, family, and friends. If you want the job done right, by professional, skilled people, this is your team. Their attention to detail is unlike any other contractor I have experienced. They take great pride on their work, and the end result shows. My remodel is gorgeous, thanks to Riggs and Martin!
We used Riggs and Martin for a kitchen remodel many years ago and truly didn't want to use anyone else for our bathroom remodel. They rate 5 stars in all areas and are pleasure to work with, including their whole crew. They are honest and upfront with all information, quick to address any concerns no matter how small, do top quality work for a fair price and we highly recommend them to anyone looking for a reliable, top-notch remodeling company.
Riggs and Martin have done 3 or 4 major projects for us. We have been extremely satisfied with their work.
We have had several major projects completed by RIGGS & MARTIN. They were able to design the spaces to maintain the integrity of our old home and the work was completed on time. The finished projects are beautiful and we are more than pleased with the results.
We used Riggs & Martin for a medium sized remodel of our 1998 home. From the initial bid to the final walk-thru, we were very pleased with the professionalism and quality of the full team. Scott and Scott are both great to work with and exceeded our expectations. The crew at our house each day were also great; not one complaint about any of them. We would (and already have) recommend Riggs and Martin to anyone needing a contractor and we would definitely use them again!
They are our go to people for remodeling .. we have used them 6 times and would do so in the future
Riggs & Martin did an excellent job with two different projects at our house. We would use them again and have already recommended them to lots of our friends.
Riggs & Martin is top-notch. We can't recommend them highly enough. Over the years they have renovated our kitchen and two bathrooms and we continue to enjoy the quality of their work and attention to detail.
It was a pleasure working with Riggs and Martin. They are professional, knowledgeable and a great team! Scott R.and Scott W. made our kitchen remodel a pleasant experience. They communicated with us daily, kept to their schedule and stayed on budget. If we had questions or concerns they listened and gave us the needed information and support. We highly recommend Riggs & Martin and hope to work with them again!
Areas For Improvement - The job exceeded our expectations!
Areas Of Satisfaction - Our experience with Riggs and Martin was exceptional. Riggs & Martin were excellent communicators. Scott Riggs was on the job everyday; checking on progress, reviewing the plans for the day and updating us. We were also given regular updates through emails from Scott Weaver and/or Scott Riggs. The most important things was that Riggs and Martin did what they said they would do. If we had a concern they listened and supported us in any way that was needed.
Areas Of Satisfaction - I was most satisfied with the overall process.
Lead Source - I had them do some construction work for me 7 or 8 years ago. I heard about them through a friend. I've used them several times since because I was so satisfied.
Areas Of Satisfaction - They do the highest quality work, are extremely organized and punctual, and a pleasure to work with. They do a great job of screening their subcontractors. They are great about taking care of anything that is a problem quickly and efficiently. They are exceedingly patient and put up with my indecisiveness and questions. In addition, Scott Riggs has a great eye for visualizing how things will look once they are finished and provides good advice accordingly. We know we can trust them to do the job on time and do it right. If money were no object I would have them do all of our remodeling work.
They have been my contractor since a major kitchen remodeling project in 2000. Subsequent projects were completed within budget, on time and met or exceeded all expectations. They continue to be my first stop for all renovation projects.
Areas Of Satisfaction - I was most satisfied because they are entirely trustworthy. Their advice is always valuable and their work excellent.
Lead Source - I honestly don't remember, but I have been using them for 15 years.
Areas Of Satisfaction - They are very good at what they do. They spend plenty of time developing the plan. They communicate well. Everything turns out as promised and when promised. I always recommend them.
Areas Of Satisfaction - I was most satisfied with their honest people and quality work.
Lead Source - I heard about them through friends of ours.
We have contracted Riggs & Martin to remodel Kitchen, Bathrooms, & Bedrooms over the course of 15 years. All of these jobs were completed on time, on budget with high quality workmanship. Great company to work with!
We were so happy and lucky to find Riggs & Martin! You guys were amazing to work with. Their communication and attention to detail was fabulous. They did a great job getting our kitchen and lives back in order after the accident (a truck came through our kitchen!). We really appreciated the schedule they produced and were amazed at how much they worked to keep up with that schedule. We always knew what was going on each day! I wish we had the time/resources to continually remodel other areas of our house just so we could continue to work with Riggs & Martin!
Areas For Improvement - I can't think of any!
Areas Of Satisfaction - Communication. We always knew what was happening and when. They always provided info and support to us in some form or another (face to face, phone, text, email, etc).
Likely To Recommend - Riggs & Martin is simply the best! We have used them for large and small home improvement projects for the past 10 years and love the work they do.
Areas For Improvement - We have never been disappointed with anything they do.
Areas Of Satisfaction - They are great people to work with. Their expertise, creativity, professionalism, reliability and honesty are exceptional.
Impeccable from start to finish. The nicest crew ever to boot!
Areas Of Satisfaction - Project management and skill of craftsmen
Areas For Improvement - Can't think of anything
Areas Of Satisfaction - The schedule, constant updates, overall construction plan.
Riggs and Martin have done 3 major remodels for us. We are VERY happy with the quality of the work and the responsiveness of the company when issues arise years down the road. They are the BEST!
Lead Source - Personal recommendation from a business associate.
Riggs & Martin is the most professional, most organized, and overall best contractor that I have ever dealt with. I don't think that it gets any better than Riggs & Martin!!
Professional & Organized - Riggs & Martin is the most professional contractor that we have ever dealt with. They communicate extremely well and are great to deal with.
Communication - The best!!!!
Likely To Recommend - This company is outstanding both professionally and personally I would recommend them to anyone considering a remodel or construction.. Riggs & Martin is the most professional, most organized, and overall best contractor that I have ever dealt with. I don't think that it gets any better than Riggs & Martin!!
Areas Of Satisfaction - Their timely communication and the fact that they always showed up when they said they would. Most importantly - they show extraordinary attention to detail in their work. And they are very nice to deal with on a personal basis as well.
Areas Of Satisfaction - I felt their communication exceeded all my expectations.
I have done this many times in the past, and will continue to do so!
Areas For Improvement - Riggs & Martin has done several large projects for me over the past ten years. They never fall short of my expectations. They always exceed expectations.
Areas Of Satisfaction - Scott Riggs is an excellent communicator. He is highly skilled and thorough, as well as very understanding of the home occupant's daily challenges while living with a remodeling project.For large projects, you receive a work calendar, and they stick to this schedule amazingly well. If something is not going to go according to schedule, they always talk with you and make sure you understand any changes.All of the subcontractors are artists in their fields and strive to do excellent work. Whether it is carpentry, tile, stucco, or roofing, you get the best there is. All who work with Riggs and Martin are timely, polite, and thoughtful people. I have enjoyed each and every one as an individual, as well as a person who was here to do a job.
Areas Of Satisfaction - Everything from start to finish was thoroughly planned and executed. We are so happy with the results. We so appreciate both Scott Weaver and Scott Riggs for their professionalism and honesty.
Riggs and Martin was recommended to us by a neighbor after we had a traumatic experience with another contractor a few years prior. We were very nervous clients as a result. We can't say enough about our positive experience with Riggs and Martin. We have recommended them to family and friends, and our immediate neighbors without a second of hesitation. We experienced first hand why Riggs and Martin does multiple projects for their clients. We will definitely use them for any future project.
Expertise - Our project required the services of an architect and Riggs and Martin put us in touch with someone who understood exactly what we wanted to accomplish in replacing our front porch. Everyone who worked on the project knew what they were doing.
Professional & Organized - Very!
Budget - The bid was detailed and accurately reflected the anticipated costs for our project. The Scotts were upfront in letting us know that our initial budget was insufficient to accomplish our goals, and explained why. We revised our budget to that reality in order to accomplish our goals and we are grateful for their guidance.
Communication - Excellent communications, and very sensitive to our skittishness due to our having had a terrible experience with another contractor.
Value - The pricing is very fair and reflects the professionalism of this company.
Trust - We trust Riggs and Martin implicitly.
Likely To Recommend - Riggs and Martin was recommended to us by a neighbor after we had a traumatic experience with another contractor a few years prior. We were very nervous clients as a result. We can't say enough about our positive experience with Riggs and Martin. We have recommended them to family and friends, and our immediate neighbors without a second of hesitation. We experienced first hand why Riggs and Martin does multiple projects for their clients. We will definitely use them for any future project.
Areas Of Satisfaction - The professionalism displayed in all interactions and the genuine desire to provide quality in their services.
Lead Source - Someone in our neighborhood had used them for multiple projects and was very happy with the results.
Areas Of Satisfaction - Over the years, we have engaged many contractors for a variety of home projects. R& M's integrity, obsession with quality, and consistent performance have earned them our unqualified recommendations and our loyalty.
Riggs and Martin have done several projects in my home and I appreciate the quality of their work. All of the employees and subs that we have dealt with on the jobs in our home are absolutely trustworthy and knowledgeable. People coming to our home admire the quality of the work and often ask who we used. We are pleased to recommend Riggs and Martin. Scott Riggs and Scott Weaver are so easy to work with, they have great suggestions, listen to my ideas and help me work within my budget.
Areas For Improvement - Nothing fell short- we have been extremely pleased.
Areas Of Satisfaction - In the area of their suggestions and expert advice. They have steered us in the right direction on materials, design, and they have suggested modifications that turned out to be spot on.
Lead Source - My brother and sister-in-law have had many projects in both their homes done by Riggs and Martin and knowing how wonderful their projects turned out and knowing the professionalism of R and M's employees and subs we got an estimate for our first project several years ago and have only considered Riggs and Martin for all subsequent projects.
Areas For Improvement - Highly recommend
Areas Of Satisfaction - Great eye for design, very clean and organized. Great subcontractors. 2 years after the remodel, wouldn't change anything.
We have had Riggs and Martin remodel 2 kitchens and a bathroom. Their work is always of the highest quality. There are no surprises. The projects have all come in on schedule and on, or under, budget. They are the best contractors I have ever worked with.
Areas Of Satisfaction - Here are two examples. After 5 years the paint on our kitchen cabinet doors began to wear off on the edges. Riggs and Martin came back in and repainted all the doors at their expense. in another case the range we purchased kept breaking. Several years later, Riggs and Martin went to bat for us with the manufacturer and we got a new one. Totally above and beyond the call of duty. I can't imagine another contractor continuing to take care of their client year after year. Good Job, Scott and Scott!!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RIGGS & MARTIN as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys