I have had an outstanding experience with Riggs and Martin. This was my first experience with a major remodel, and they were incredibly patient and provided the input I needed in a timely fashion throughout. Unlike the horror stories I have heard from others about their prolonged remodeling projects, the detailed project schedule was incredibly accurate, with the rare adjustments always accounted for and time built in as needed to keep the project moving on track. The cost projections were also right on target. While I expanded the scope significantly during the project, I was always kept informed about the impact those changes would have. Any concerns that I brought up during the project were addressed and responded to nearly immediately, and I was never left wondering what was going on. The team was very conscientious with the safety, cleanliness, and security of my home and careful with my pets. They are perfectionists, which is exactly what you want in a contractor team, and they corrected and adjusted items that I hadn't even noticed that were unacceptable to their standards. My friends who have visited, including some who work in interior design/remodeling, have asked who did the work because they are so impressed with the quality of their work. They have quite the backlist of people wanting to work with them - and it is obvious why and more than worth the wait!
Our family couldn't be happier with our remodel and Riggs & Martin's excellent work, quality, and service. Our project presented some unique and novel challenges, and Riggs & Martin handled it all well - finding us practical and affordable solutions. We appreciated their attention to detail, honest feedback, excellent communication, and overall management. Everyone was pleasant, professional, and respectful of our space and time. Our remodel is beautiful thanks to their high quality skill and work!
This contractor is very knowledgeable, personable, trustworthy and expects nothing less than excellence.
Top notch remodeling contractors.
Absolutely! If someone wants a project done by exceptionally honest, highly experienced, quality minded responsible contractors, they must contact Riggs and Martin!
We are happily repeat clients and can't imagine working with other contractors. The quality of their work and customer service is always excellent including great communications and projects finished on schedule. We truly enjoy working with Scott and Scott and their team.
We've worked with Riggs & Martin for 25 years and they've done an outstanding job on every job - a kitchen remodel, three bathrooms, mud room, and a guest house just to name a few of our projects. They do quality work and we trust them to finish every project to our satisfaction. Highly recommend!
R &M have done excellent work for us over a period of some 13 years from kitchen rehab to full basement finishing to complete new patio and fence. Work is done with meticulous attention to detail, project is set out on a timeline at the outset, the subs they use and their own employees are craftspeople they have used for years. When we have a new project it is always great to greet employees we have gotten to know over the years. No job is considered finished until one of the owners comes over to inspect the finished project with us. We have always been extremely pleased with the work they have done for us.
See comments below. These guys are the best!
Excellent work; strong adherence to the schedule; easy to work with; great resource for ideas and solutions.
It was a pleasurable experience working with Riggs and Martin. They guided us through all aspects of our kitchen remodel. They listened to what we wanted to achieve and provided us with design options based on the space. Riggs was especially good at customizing the project for us. This took some work on his part as we were unfamiliar with the possibilities. He was patient and always ready to discuss our options for designs and materials. On several occasions he met us at vendors to help us make choices. The subcontractors that R&M worked with did excellent work and always cleaned up at the end of the day. Scott Weaver checked in with us regularly to keep us up to date on scheduling and to address and issues or answer any questions that arose. In addition to the kitchen remodel we installed hardwood floors in the family room and replaced some light fixtures. When all the work was done the space was professionally cleaned and ready to use. We are very happy with all aspects of our remodel and highly recommend Riggs and Martin.
They do outstanding work, they keep their promises, and they're really good at communication.
Riggs and Martin are very professional and easy to work with. They are meticulous in the detail and the quality of their work. They keep to their promises and schedule and if something doesn't go right they will make it right.
For anyone looking for a contractor to build a relationship with, this is your company.
Once you begin to talk with Scott R., Scott W. and team, it becomes really clear really quickly they don’t just approach a project as ‘doing a job’ but instead building a partnership and a plan to perform home renovations with the long term in mind.
This was ‘phase 1’ for us this past year and although scope of work was relatively small, it gave us assurance to call them first when we take on phase 2 a few years from now.
Our review is completely unsolicited. After speaking with one of the many references provided by Riggs & Martin, we felt no need to contact more or consider another company. Through the entire process, Riggs & Martin were very considerate of our desires and gave us suggestions without upselling. They are very personable, take the time to listen and respond in a timely manner. We were provided a timeline of every aspect to be performed. Their subcontractors and own workers are keenly aware of the perfectionism expected and Riggs & Martin were onsite to inspect. Great care was taken to shield the areas outside of our kitchen to prevent most dust, including sweeping/vacuuming the work area afterwards each day. The custom-made maple cabinetry by their subcontractor is flawless. The entire remodel of our kitchen could not have gone smoother. In summary, you need not consider any other remodeler. Rodger & Elizabeth Cook
They were always here when they said they would be. They informed you if there was a problem and promptly corrected it. Everyone who worked here was very friendly and professional . They did an excellent job on my project The design is just what I needed and wanted.
Absolutely! Without hesitation.
I am so proud of my new kitchen! It is beautiful! Both of the Scotts (Riggs and Weaver) were professional, provided excellent guidance and design input, and ran the project on time with only a couple of tiny surprises. We came in UNDER budget and ON SCHEDULE! How many people who have experienced remodels can say that?
I highly recommend Riggs and Martin for any and all your remodeling needs. They worked on a large home project for us that involved many home systems and just about every major trades person. They kept us informed regularly and stayed on top of work to be done each day. They were highly professional and their attention to detail was amazing. We are looking forward to our next project with Riggs and Martin.
Remarkable among their peers. I was comfortable from the beginning. Project was quoted and everything progressed just as promised. No drama, no hassle, no surprises. They communicated to me all the information I needed; I rarely needed to ask questions. Riggs and Martin really know how to get a project done.
I have worked with Riggs & Martin for over 15 years, on various interior and exterior projects. They are exemplary in all the work they do, and everyone on their team is a fine human being, as well. They always respond quickly to any need or question I have. I would not consider working with anyone else. They are like members of my family.
Amazing group of professionals, especially in a time of real need!
Riggs and Martin is the best - professional, on time, great work, easy to work with, flexible
Riggs & Martin are professional and are high quality contractors. They work with me to get a great result and stand behind their work if issues come up later and they make it right.
They follow through!! I'll never use anyone else!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RIGGS & MARTIN as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys