It’s almost like we have a new house! We bought a cute little house at a good price in 2018, but all the “updates” that were done in the prior owners hands were builders grade or less when it came to quality, and none of it was maintained. After a consultation from QHE, the exterior of our home is the best on the block! And with the new basically maintenance free gutters, we don’t have the water problems on the property that we did before! That means I get to enjoy our home and spend less time on a ladder year round, and that we have peace of mind that we didn’t have before. The best part is that the new outside means savings inside - on our energy bills. Even on a day like today, when it feels like 7F outside, we are warm and cozy inside without the furnace running constantly. 5 star service, fast, friendly, responsive, and all around - a life saver!
Great work and service!
They did an excellent job. I highly recommend them.
We really like the quality of their windows and the price is a good value!
Everything was done quickly and efficiently. The salesperson gave me a great deal and they cleaned up after themselves.
I am very pleased with my new gutters and how everything on my project was handled.
I was not satisfied with the timeliness of the work.
All of the people that I worked with from QHE and their contractors were very customer oriented.
Problem Resolution - I didn’t have any problems except for uncooperative weather on a window install (completely out of anyone’s control) but they were right back out to finish the job as soon as the weather improved without me having to coordinate anything. I have no doubt that they would resolve problems quickly for any of their customers.
Area For Improvement - None. This was the best experience I’ve had with home improvements.
Area Of Satisfaction - The whole experience was pretty perfect from start to finish. I was given a no pressure quote along with comparisons of job averages from an unaffiliated third party site. The communication was seamless and I never got the runaround. I ordered custom windows which were delivered much faster than expected and install happened within days after that. I didn’t have to put in any effort or get runaround of any kind.
Additional Comments - This company will be my first call for any future exterior work for my home.
Quality Home Exteriors gave us a great product! It makes our house look so good!
Area For Improvement - They didn't really fall short of my expectations, although they had left some materials and said they would come back and pick them up. They haven't done that yet.
Area Of Satisfaction - I was most satisfied with the quality of the workmanship, it just looks great.
Area Of Satisfaction - I was most satisfied with the communication, it was really good.
Additional Comments - The work was done well and quickly. That was really nice, that it didn't take that long for them to do.
I thought they did an excellent job! They were quick and I was greatly pleased with the work they did.
Area Of Satisfaction - I was satisfied in all areas of the job! They did a great job, worked quickly and thoroughly.
Every person I spoke with was professional and friendly. I feel they gave us a superior product without the hefty pricetag.
They were on time, the work was completed on time and they had quality people.
It's a great product. They're beautiful windows, and I'm still enjoying them. I have them open today. I'm loving it beyond belief. The staff was great about putting it together and getting it done in a timely manner. The financing they offered me was phenomenal. It was great.
I am happy with the results.
QHE was professional, punctual, and courteous in every aspect of our interactions with them. The windows were installed on the date scheduled, which unfortunately for the installers turned out to be cold and rainy, and the job was completed on time. We are extremely pleased with the significant reduction in outside noise and cold air draft this winter, as well as the reduction of heat from the sun. The windows operate smoothly and solidly, and we have had no problems to date with the quality of the windows or the installation workmanship.
We just completed the project to replace siding and wraps on the windows and the overall experience was great!When we moved into our home last fall we quickly noticed that noise and Heating/Cooling would be an issue. We live on a busy street and traffic could be heard from all rooms of the house starting in the early morning and going into the late night. As the winter set in this year and we faced negative temperatures the heating became a BIG issue. Even with the thermostat turned up during the night we were still cold and some parts of our floors that were above the bump out were just ice. We needed to fix this and were looking into DropFill foam but then we found out the potential issues with that.*Since the old insulation isn’t removed pockets large air pockets can form in the wall*The foam itself can be filled incorrectly which can cause walls to break/rupture*You cannot verify if it’s done correctly since all the work is hidden* Some business in the area don’t offer the service anymore due to liability and lack of customer satisfaction.About this time a rep with Quality Home Exteriors stopped by and set up a meeting with me and my wife. At the meeting they went over what they were offering, Prodigy insulated vinyl siding, a whole house wrap, and window wraps (the wraps added a bit of extra cost but are totally worth it, there is a picture showing a window before the wrap was done). The meeting ran for over an hour and at the end they were offering a fix to our issues on heating/cooling, noise (noise is subjective, so they ensure us it would be noticeably less but not completely gone), increased curb appeal, low maintenance, and an extensive warranty. It was so much more than what DropFill offered and I couldn’t pass up on the opportunity. They also offered several ways that financing could be done to fund the project since they work with several lenders. We meet with Bill several times leading up to the signing of the papers and even after and each time he was professional, informative, and non-pressuring. He worked with our crazy schedule/health issues to make the meetings work and answered a ton of my emails that I sent asking for more data on the project. He worked with us to make financing happen and even came up with some out of the box ideas when we ran into a few issues and were short of financing the whole project. Overall, he was just a nice guy to deal with.When the crew arrived, we noticed they don’t speak English all that well (not sure if this is all crews or the one assigned to us), and since me and my wife don’t speak Spanish it did make it difficult to express concerns or answer questions quickly. We were able to work through this, but I think it might be more efficient to have the crew review the property, record all their questions, and then have someone who is fluently bilingual interact with the customer before they start the work. Even though we had some communication issues everyone was kind, quick, and professional with the install. They were always asking questions regarding how we wanted to see the install go when it came to existing wires, outside boxes, and other random things that were in the way of the install. Within a week the whole project was done, and they were intent to ensure we approved how the install looked. We just completed the review with Bill today and he was unable to find any issues with the install. Each day they cleaned up after themselves and even checked the driveway for screws, so they didn’t end up in my tires. Once special item we had then do was to remove a window from the bathroom. Even this was done without issues; they remove the window, framed up the area, placed insulation, and then drywalled the hole.I would recommend Quality Home Exteriors to anyone looking to do a siding project and would use them again if we are in the market for their other offerings!
I was very happy with the professionalism over all. They worked in a very timely manner and picked up anyor all items after the work was done. I would highly recommend them to family and friends.
We're very happy with the look of our new bow window and have gotten many compliments from neighbors. The installation was smooth and they cleaned up everything before leaving.
The people at Quality Home Exteriors are friendly and professional. They took time to make sure the entire process of the window installation was easy and stress free. The windows are of excellent quality and look beautiful once installed. I would absolutely recommend this company to a friend.
Quality Home Exteriors did a great job. They were quick, courteous, and we were happy with it!
Our new Windows are awesome. Could not ask for Any better service from Scott and Gary. Very professional.(Both had to "put up with our poodle Pooh") That was probably the hardest part of there visits. We have had several neighbors comment on our windows. We could not afford all 8 windows we needed, and only got 4. We will be having the other 4 installed as soon as we can.
They did great work! They paid attention to detail and their crew was very professional.
The product is wonderful and the staff who installed it were professional and kind.
Zipco's project manager was okay to work with, but his sub contractors were terrible. Hardwood floors and ceiling repair had to be done twice due to extremely poor workmanship.
Kevin was incredibly open with everything, covered everything!
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Quality Home Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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