The team at Premier Solar NW was incredible throughout our entire solar panel planning and installation process. We received several quotes before proceeding with our job, which also included vermiculite abatement and reinsulation, and reinforcing our roof’s framing to be able to support the weight of the new panels. At every, and I mean EVERY step of the dance, the team at Premier let me know what to expect, and when and how to expect it - and they were always spot-on. Not only that, but they provided a trusted roofing contractor reference for our roof reinforcement (shoutout to JDA Construction, who are also incredible) and worked hand-in-hand with them so that our project was completed as quickly and smoothly as possible. Every time we spoke with someone at Premier about the construction of our system, that person exuded knowledge and professionalism.
(Also need to shout out JJ Environmental who did our abatement project. They were fast, friendly, and worked with us on our very tight schedule. Highly recommend.)
One of the issues we had with the other vendors we received quotes from was regarding expected system output. One of the other (larger) solar providers in particular was using panels that had a lesser warranty, lower output, and lower expected output % over the life of the panels than what I wanted. Premier was able to provide panels that met my requirements for these things, as well as design a system for us that generated enough power to make sense for us.
Another area in which Premier shined brightly was in keeping us abreast of all incentives we’d qualify for with our new system. These incentives were conspicuously absent from the quotes we received from other vendors. One other vendor in particular offered to give us these incentives when I compared their quote to Premier’s… which for me only reinforced my leaning toward Premier and the transparency of their entire process.
The killer app for us though was how Premier provided recommendations for and handled our financing. They recommended Puget Sound Cooperative Credit Union, who was able to offer a (relatively) low-interest option as part of their Solar Loan program. I can not emphasize enough how much of a difference this made in our payments when compared to every other institution I reached out to. To keep our entire project within the framework of this loan, Premier worked with the vendors and allowed them to invoice Premier who then invoiced Puget Sound CCU. This setup even allowed us to bring our vermiculite abatement team into the project fold seamlessly. This could have been a giant mess but Premier handled it with aplomb.
Final bonus: by my calculation, we finished $15 under budget. Remember this was a multi-vendor project with a budget in the mid tens of thousands, spread out over a few months - in other words, for them to have been this accurate throughout the entire process is IMHO nothing short of a miracle.
In summary, I can’t say enough good things about the team and process at Premier Solar NW. What I can say is that we’re very happy with the final product. And given the way Premier goes about providing their product, I’m confident that anyone else considering a solar project should give them a call.
Premier Solar NW did a great job working with me and the process was very easy. The crews were very friendly and clean. I recommended them to several neighbors who expressed interest in purchasing a solar system.
Everyone on the team throughout the process had clear and timely communication. They always answered questions and worked with us on specific requests during the install. Everything was very well done!
Premier Solar has been extremely great to work with. From sales to service. We bought back in 2016 and the company has always been responsive when contacted (a few questions over the years). We have had only one issue (an inverter malfunction) and they fixed it promptly. We recently had to have our shingles replaced. They were able to quickly fit us into their schedule to remove and install back the panels. We highly recommend them!
In fact, we have recommended Premier Solar to friends who are considering a system like ours. We will continue to make that recommendation and provide them with contact information and the benefit of our experience.
I already have recommended them to a friend.
I have already recommended Premier Solar to friends.
Great experience with Premier Solar NW. Everyone was very helpful from the initial sales meeting, through the approval and permitting process, until making sure everything was done for the final sign off.
I haven't received confirmation from them on trying to be hooked up to my computer so I can see how the solar is doing.
Everything was done on time and done well.
Works great, responsive
The whole experience was very streamlined. They worked with my hoa for approval, got me up and running in about three weeks from signing (during the start of busy season!). Very thorough communication throughout and friendly people
Simply best company in Portland to install your solar system.
I am likely to recommend Premier Solar because their sales person is knowledgable, thorough, honest, and detailed.
Good service and quality of work. Got things done right the first time and on time.
These guys did an excellent job of accommodating my long list of very specific requests. There is a clear pride in the workmanship and they were done in three days. I couldn’t be happier with the results.
I really liked these people. They worked hard and well to install a good 4.2 kW system on my house at a good price.
They did an awesome job of explaining the whole process, how it all works, and what they would be doing to our roof to put at ease. They were on time and the system works as promised.
They were very flexible and fast moving
My experience with Premier Solar was excellent! From the initial evaluation through system start up, the team was professional, prompt, and clear in their communications. They made the entire process easy for me. The panels look great and I'm comforted knowing my home is reducing its carbon footprint and taking advantage of the sun's energy.
They had a professional presentation. The job was done on time and in a professional manner.
Truly fantastic customer service and the highest quality work. Premier works with you, as a partner, from sales to post install and ongoing to ensure a system and installation
They kept their word and what they said they were going to do is what they did. We appreciated that!
Premier Solar NW was very informative, professional, and efficient. They give excellent information to the customer.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Premier Solar NW as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys