They were very flexible and fast moving
My experience with Premier Solar was excellent! From the initial evaluation through system start up, the team was professional, prompt, and clear in their communications. They made the entire process easy for me. The panels look great and I'm comforted knowing my home is reducing its carbon footprint and taking advantage of the sun's energy.
They had a professional presentation. The job was done on time and in a professional manner.
Truly fantastic customer service and the highest quality work. Premier works with you, as a partner, from sales to post install and ongoing to ensure a system and installation
They kept their word and what they said they were going to do is what they did. We appreciated that!
Premier Solar NW was very informative, professional, and efficient. They give excellent information to the customer.
It was absolutely a pleasure to work with Premier Solar NW.
Great work and continued very timely service!
Great work. Great customer service.
I was very impressed with every aspect of Premier Solar Northwest, from the Sales Presentation, to the final installation. Everything went smoothly and efficiently just as I was promised by everyone in the company. They explained all the incentives, arranged all the financing, obtained all the necessary permits and completed the job as promised. The installation crew arrived on time and worked very hard all day in the rain to get our system installed in just one day. I could not have asked for a better experience. After obtained bids from 5 different solar companies, we were glad we went with Premier Solar Northwest, they are truly the best.
Such an amazing experience. Not only was Premier supportive, educational and very professional, they got our complex job done on time and budget. Aside from the job they did we are now running over 50% on our own power and plan to double the system so we can be power neutral and we would only move forward with Premier. I looked around and have nothing but great things to say about the whole team. They even came out the next day when an electrician disconnected everything during a remodel. great service!
They did not have good customer service.
We have already started recommending them.
Tell Mr.Barry hi. I am very satisfied. I recommended someone and put the sign on my fence.
Timely, professional and the referral incentive is helpful with this as well.
Premier Solar NW was tremendous - from start to finish! I can't imagine using another service.
Always prefer to recommend contractors that have local references from other happy customers.
Dan is clearly an expert and was able to respond to all my questions in great technical detail. He also was prompt in meeting schedule timelines and worked with my general contractor to seamlessly install the system without interruption of other subcontractors. Dan always responded promptly to my phone calls and emails when I needed information or had questions.
Areas Of Satisfaction - I was most satisfied with my interactions with Dan. He was helpful, on time, answered all of my questions, and professional.
They had some issues with learning how to deal with our tricky concrete tile roof which significantly delayed and expanded the scope of the project, but they handled it as professionally as possible and were easy to communicate with.
Areas Of Satisfaction - I was most satisfied with their timely on the spot communication.
Areas Of Satisfaction - I am most satisfied with the installation. It looks good and is producing power. Time will tell how long it takes the inverter to break. I have not had it long.
Very knowledgeable and professional.
We had an aggressive timeline but Premier Solar NW worked long days in bitter cold to meet it.
Completed a week ahead of schedule.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Premier Solar NW as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys