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The quality of the product is excellent. The salesperson was initially extremely helpful in helping us decide what we wanted to do. If you use System Pavers, be sure you have time to be involved throughout the project.
Complete lack of response to voicemails. Failure to call when the said they would call. Sitting on a paid invoice for 3 weeks. I, the homeowner, had to call multiple times to keep the project going. If I had not called and asked for things to be done, I would not have countertops.
Moon Valley has a great selection and knowledgeable staff but follow up is not good. We tried to have them help with design and their follow up failed so we've moved on. We've asked them to help diagnose problems with a tree they installed 18 months ago and the follow up failed so we've moved on.
Our experience with Marrokal Design & Remodeling was very positive. Starting with the design process, they listened to our wants/needs and approached our project by thinking "outside the box" and gave us suggestions that we hadn't thought possible, giving us several options in different price ranges... more
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