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Customer satisfaction
Reviews 18
Elizabeth M.
Additional comments
Recognized Excellence
Out project manager, Matt, was very helpful and personable. He explained things as they were happening and prepped us on the next steps until completion. He answered every question promptly and completely.
David F.
Additional comments
Areas For Improvement
None, they were above our expectations.
Areas Of Satisfaction
All of them.
Recognized Excellence
Tyler, Tom and the whole crew.
Additional Comments
They were a machine- efficient, professional, friendly- couldn't have asked for it to have gone any better.
Janet B.
Additional comments
Areas For Improvement
They didn't leave the work site as clean as expected.
Recognized Excellence
I would like to recognize Tom Mayer and Dodie Canfield.
Bob E.
Additional comments
Areas Of Satisfaction
their employees. quality of work and the product
Anthony S.
We had a great experience with Pools of Fun. The quality of their work is great. All of the contractors who executed the various parts of the project were also great. They made putting in our pool as painless as possible.
Additional comments
Areas Of Satisfaction
The people with whom we worked were all knowledgeable, personable, and professional. The quality of the installation and other work, electric, gas, concrete, etc. were all top notch.
Kristin H.
Definitely enjoyed working with Pool of Fun! They communicated in a timing fashion and the project was completed when expected. The whole family loves the pool.
Mary R.
The entire experience was great. Everything was explained in detail, and everyone I worked with at POF was very prompt responding to questions and concerns. I was comfortable with Dodie from my first meeting, and Bryan put me at ease and informed throughout the entire process. There was no litter or debris left in the yard, and the construction team(s) were quiet, which was very nice at 7:00 a.m.!!!
Additional comments
Schedule
Was ahead of schedule by nearly a month!!!
Areas Of Satisfaction
Flexibility with my crazy travel schedule and responsiveness! Many calls/emails returned faster than I could respond! Pool school and the 8 weeks of service make all the difference. I have a friend who had a pool installed by a competitor, and she was so mad when I told her this!
Recognized Excellence
Dodie, Debbie in finance, Bryan, Nathan at the Brownsburg location. Exceptional.service is the best description for them.
Additional Comments
I have been singing your praises to all I know and will recommend you to anyone I know who is interested!
Mike T.
Additional comments
Areas For Improvement
The concrete work was a little sloppy in my opinion.
Areas Of Satisfaction
Communication and build quality of the pool.
Recognized Excellence
Brian and Dodie were great to work with.
Amy R.
Additional comments
Areas Of Satisfaction
The communication was absolutely fantastic! I knew what was happening every step of the way. They also finish way ahead of schedule.
Recognized Excellence
Tyler & Bryan!!!
Chad J.
Additional comments
Sales Knowledge
Tyler Hermon was fantastic toWork with. Honest, knowledgeable, hard working. He went above and beyond with answering our questions...and we had a ton!
Areas Of Satisfaction
Tyler was great! Very informative, honest, and hard working. All of the guys worked very hard, day in and day out...process was easy and predictable.
Verified customer in Carmel, IN
Areas Of Satisfaction
I was most satisfied with the subcontractors that did the cement work . They were fantastic. Most of the employees we came in contact with were very nice.
Verified customer in Carmel, IN
Areas Of Satisfaction
The final product is amazing. It’s everything we dreamed it would be.
Recognized Excellence
Matt was awesome. He always kept us up to date on everything and even sent us pictures of the progress while we were on vacation.