The last few months have brought unprecedented challenges to our lives and businesses, and our team at Philadelphia Gas & Electric has not been unaffected. As we navigate through this dynamic and concerning environment, we are continuing to place the health & safety of our customers, employees & the community at large at the forefront of everything we do. We are following the CDC guidelines and the latest state guidelines to endure the safety of welfare of our technicians and you, our customer, while providing services within your home. Please visit our website at www.pgecomfort.com for more info.
Mike and his crew did a very nice job with my furnace and central AC installation. They got everything done in one day and Mike gave me a complete walkthrough of system operation. Mike is very good at providing clear detailed responses for any customer questions.
When you call P.G.& E they will have someone to call you back and come over the same day to look at your unit.Yes i would recommend PG&E to family and friends.
They are very professional and spend a lot of time with the customer explaining what is happening.
Philadelphia Gas and Electric did an excellent job, and I would use them again!
They were responsive, did what they said they were going to do, and the equipment we installed is working as promised.
They have been a good company. Whenever we need a support call, they answered immediately or come the next day. I find them to be reliable and great company.
Communication - Every time something is wrong they go up on the roof. Scott would take a picture and show me what the part was, what the problem was, what the solution was, and how to prevent it. I really appreciate that.
I first had PG&E sell me my current home heater and after several years I am still satisfied with my purchase and installation
Areas Of Satisfaction - Installation is of very high quality. Personnel are the best.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Philadelphia Gas and Electric as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys