Additional Comments

We recommend Payne & Payne to anyone who wants to build their dream home. You will be 100% satisfied with your decision.

I have had the best experience with Payne & Payne! Everyone has worked so well together and ensured that I am comfortable with the process and all decision making steps. I would not hesitate to recommend them to others.

Professional & Organized

Extremely professional and organized. Provided info every step of the way and always welcomed questions

Understand Building Process

Both Jason Baylor and Nick Kittle have been providing me with information every step of the way (planning to building). They have both invested their time and effort to ensure that I understand all parts of the process and that all of my questions are answered. They provide frequent updates and am been available at all times.

Additional Comments

I would highly recommend Payne & Payne to others, and have been singing their praises to everyone who assumes a custom home build is a frustrating, horrible process. I cannot say enough about the team I have been working with. I was also very fortunate to work with Annie Payne for my home design - she was amazing and a great listener! I was anxious about a "design" meeting but she made it fun and made me feel confidant about my decisions!

The process was disorganized from beginning, things were done out of order, not tracked, not monitored and there were multiple times we found ourselves having to repeat the same conversations over and over. Trades have one focus which is completing their piece of the build. I found some of the trades, paint/stain (Rudy), electricians (Tri-county Electric) many issues, still working through them a month after close, multiple breakers keep tripping, heating/AC slow to respond to communications, and Radioactive not as much of experts on sound/networking as they said, still having issues with them after close. I felt many times my comments/concerns were blown over or not addressed in a timely manner and I felt that there was a lot of excuses and not a lot of holding trades or Payne and Payne associates accountable for doing a premier job. I don't feel I have enough things completed and am at a place to assure anyone what next 11 months will be like.

Everything has been first class and of the highest quality. I interviewed several builders and I am satisfied to go with Payne and Payne.

Areas Of Satisfaction

We had very high expectations for Payne and Payne. They were exceeded. The standard of excellence and communication are big differentiators. As always, it's about the people. You have excellent people who are total professionals.

Do Over

Truly...nothing. I would recommend or build with P&P again without hesitation. I wouldn't even consider anyone else.

We are very pleased with our house. We would highly recommend them to others.

I would absolutely use them again.

Areas For Improvement

All of our expectations were met or exceeded.

Best Practices

All of our choices worked out very well. It is difficult to single out any because the builder did such a great job from the beginning of the process until the end. We were very happy with changes that were made to the original plans to accommodate furniture and other changes that we requested after building had begun.

Trade Partners

All of the trade partners were very good. Payne & Payne has made great choices of people to work with. It shows up in the finished product.

Additional Comments

It was a very good experience and we are very happy that Payne & Payne built our house. Payne & Payne is an exceptional company!

Additional Comments

Our experience building a home with Payne and Payne was nearly flawless. From the initial design phase through our final walk through, Jeff and Dave always worked hard to accommodate our wishes. We love living in our new home and so do our kids!

Areas Of Satisfaction

Payne and Payne did an amazing job with our home. They were great to work with and I literally recommend them to everyone thinking about renovation or new construction.

Communication

The communication and response time have been "over the top", far exceeding expectations!

Areas Of Satisfaction

Payne & Payne was so well organized and there was never a question of who to talk to. Professional, and always ready to work with you on how to get things done the best, most cost effective and productive way.

Additional Comments

I have been selling real estate for 25 years - Payne & Payne was by far the best builder experience I have been a part. Very happy with our decision.

Always have and still do!

Have had many conversations on the process with Payne & Payne to others in the pre and retirement age friends.

We are very satisfied with the quality and design of the custom home we built with Payne & Payne. From initial design with Dan/Mark/Jena to the construction with Nick and Nick. They were also very flexible and creative with the custom features of our home

Professional & Organized

Very pleased with everyone we have come in contact with...professional, respectful, engaging and extremely helpful.

Additional Comments

Should also mention cabinet and appliance resources...outstanding!!!! Overall experience a 10 out of 10!

Building with Payne & Payne was a rare at experience. They are very knowledgeable and easy to work with.

Professional & Organized

Everyone at P&P and all of the tradesmen that they use were very friendly and eager to please.

Communication

Love the Buildertrend app that they use to communicate and show how we were progressing compared to the timeline we set.

Additional Comments

We would highly recommend Payne & Payne to anyone looking for as close to a stress-free building experience as possible.

Why Us?

I chose Payne & Payne due to the best reputation and quality in the whole area.

Additional Comments

The subs they hire on the nicest guys I have ever met on a construction site.

It was a 5 star experience even before building.

Payne and Payne Builders were wonderful people to deal with! We are very comfortable with them! They do beautiful work!

We were very happy with the work that Payne and Payne completed for us. We worked with Jill during the design process and she had a great eye for what we would like. We then worked with Matt on the production side. He was very responsive to our questions and concerns throughout the process.

They really understood what we wanted in the design of the house. Also, their suggestions and opinions on our choices will greatly reflect how beautiful the house will be.

I loved working with Mark and his team. Dan, Becca and Will have been great and I look forward to working with them.

Why Us?

I felt that they were not extremely large and have a great quality and reputations. They had the resources available for us. That's really what we liked. It felt like a partnership with them.

Payne & Payne Builders has a good reputation and to me, Dave Payne is thorough and honest.

I would recommend Payne and Payne because the quality of the work was really great but our experience communicating with our project manager was not amazing. I think maybe we just didn't "click" with Nick. I've heard from several people who've worked with Payne and Payne that they had great experiences and worked with managers who were very on top of things and that just wasn't our experience personally.

Responsive, Knowledgeable and fabulous people to work with.