Areas Of Satisfaction

Areas Of Satisfaction - I was very satisfied with their attention to detail and craftsmanship. I was also very impressed with the tradesman that they use. They were very neat. I also liked that everyone was very friendly.

Areas Of Satisfaction

Areas Of Satisfaction - Everything exceeded my expectations. This is my second time building with them. I built with them a second time because the customer service is impeccable, the quality of the work is second to none, and everyone took pride in helping me build my dream home. It was a wonderful experience.

Additional Comments

Additional Comments - It was a wonderful experience. They held my hand and walked me through the process. There have been a lot of construction changes post-COVID, and I have no regrets coming back to them to build this dream home for me. My architects were great just from the initial pre-planning stages, and drawing up the floor plan and the design details. They gave me great recommendations keeping costs in mind, and to make my house look beautiful, so I just felt they really cared. They were phenomenal to work with. If I was building a third house I would go back to them in a heartbeat! I have no reservations recommending them and building with them again. They're just a wonderful group of guys and they treated me like family. One thing that really stood out is that at the closing, there were like 8 or 10 of them there, including one of the owners, my architect, all the guys that were there from the step, sales, my project manager, my building supervisor, my new and old project manager, were there to congratulate me, and I just felt the love, and the support, they were just an awesome, awesome, awesome team. My design team was also exceptional. Annie Payne and Kritika, who left the company, but my design ladies were fabulous. They really steered me the right way.

This was our fourth home that we've built, and this has been one of the best experience that we've had with a builder.

Areas For Improvement

Areas For Improvement - I cannot think of any areas at this point where Payne & Payne Builders fell short of my expectations.

Employees & Subcontractors

Employees & Subcontractors - Very impressed with employees and subcontractors. In particular Payne & Payne is excellent on communication, staying in touch, responding quickly to inquiries and issues, and updating financial information and scheduling.

They are wonderful builders.

Payne and Payne made the process very seamless for us. We love our new home and would not choose anyone but them even in the future. We felt more like friends than clients. Highly recommend them.

Very personable associates, answered questions in detail, made our ideas and inspirations happen. Explained pros and cons of ideas. Innovative ideas and suggestions. High quality workmanship and attention to detail. Reasonable timeframe.

The process was very smooth. Their customer service is exceptional.

Our home is more than we envisioned. We had many meetings with the builder before we broke ground and felt comfortable with our early plans and decisions. Subsequently, many changes were made but they never became a problem. Our desires were always met. We had immediate access to the architect, builder and construction manager at all times and they were extremely easy and thoughtful to work with.

As first time home builders, we don’t think we could have had a better building experience. We got everything and more than we expected from the beginning. It is a very well built home put together by very talented tradesmen. We highly recommend Payne and Payne. They will listen to you and build everything you have always wanted in a home.

They are the best builders I've used.

Additional Comments

Additional Comments - This is the 6th home we have built. This is our best experience and we are very happy.

Additional Comments

Additional Comments - We felt cared for and appreciated throughout the whole process. Would recommend Payne and Payne to anyone we speak too.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in all areas.

Payne & Payne Builders went above and beyond to ensure that everything was done correctly.

We have built seven homes and they were the only builder who closed on the date promised.

We would recommend Payne and Payne to anyone who is considering building a house. Their Team had great people, with skills and experience in each of their respective areas. Every person involved, operated with the highest levels of customer service and integrity. A tremendous experience!

They were great. They were super responsive, laid out the timelines, were a true full-service company, and made the process as easy as they could.

We were very happy with the process and P&p were so great to deal with.

Working with Payne and Payne was as simple and stress free as I could imagine. The entire team we worked with was courteous and professional. We are very grateful for our beautiful home and all the work they put into it.

Additional Comments

Additional Comments - Working with Payne and Payne was as simple and stress free as I could imagine. The entire team we worked with was courteous and professional. We are very grateful for our beautiful home and all the work they put into it.

It's a big YES! The building experience was a painless one. It was actually enjoyable to see the progress from start to finish. Our expectations were exceeded in quality, communication and, well, with everything! John is an all-star! There was not one time where we doubted that. Nick is detail-oriented and efficient, and Jason was the perfect person to start everything rolling. We would recommend this Dream Team to anyone! And... we have to acknowledge Jenna and her design expertise - she was the best and the result is a beautiful home!

Very professional, helpful, and knowledgeable about building a great house!

As a first-time home builder, it was an excellent experience from concept to completion. They were timely, honest, and responsive. Overall, it was a positive experience.

Payne & Payne made the entire home building process painless and stress free.

They are a very personable company, like working with family. They treat you just like one of their own.

I am thoroughly satisfied with my experience with Payne & Payne Builders.

From start to finish we knew that Payne & Payne was committed to delivering us our dream home! We always felt that our wants and needs were their top priority and they made sure to listen and follow through every step of the way!

Payne & Payne Builders provides incredible quality and craftsmanship. They were very easy to work with.

Trade Partners

Trade Partners - Brian Payne and Bob Williams, from Payne & Payne Builders, were both fantastic.

Additional Comments

Additional Comments - I would recommend to anyone to Payne & Payne Builders.