The entire build process from the design phase to the build phase was flawless ! I would recommend Payne and Payne for either a remodel project or a new build project which was what we did .
Only builder we considered when we moved back to Ohio from Florida
At this stage I am pleased. The building has not started yet so I don’t have any further comments.
Payne & Payne was very resourceful in giving us the best solution for remodeling. They worked closely with our designers to create a space that we can enjoy for a lifetime.
Preparing for a home is a lengthy and very detailed process. Payne and Payne have been great at supporting and working with us every step to help us overcome problems and unexpected issues. They would work with their customer to get them to reach satisfaction.
P&P makes the process fun, and most of all they are totally client focused with honesty and caring.
Overall we are very pleased with and love our new home and have already recommended Payne & Payne to others.
We are extremely pleased with our experience with Payne & Payne. We love the house. Quality seems outstanding. The people are great to work with.
Payne and Payne provided impeccable customer service and the quality of the finished product is equally superb
My experience with Payne & Payne has been amazing from start to finish! The time, effort and professionalism that the team members display at all times is second to none. My questions were always welcomed and answered fully. I never felt like I was being rushed or pushed into something. I built a semi-custom home, and it took some time to find the perfect lot and floor plan. Everyone was so helpful and patient. I have already highly recommended Payne & Payne to friends and will continue to do so!
Professional & Organized - Extremely professional and organized. Provided info every step of the way and always welcomed questions
Understand Building Process - Both Jason Baylor and Nick Kittle have been providing me with information every step of the way (planning to building). They have both invested their time and effort to ensure that I understand all parts of the process and that all of my questions are answered. They provide frequent updates and am been available at all times.
Additional Comments - I would highly recommend Payne & Payne to others, and have been singing their praises to everyone who assumes a custom home build is a frustrating, horrible process. I cannot say enough about the team I have been working with. I was also very fortunate to work with Annie Payne for my home design - she was amazing and a great listener! I was anxious about a "design" meeting but she made it fun and made me feel confidant about my decisions!
Trust - As a single mom who travels for work, trust was a big factor in my home building process. Jason, Nick and Bob spent so much time and energy working with me over the course of the project, I developed complete trust in their work. I knew if I had a question or needed information someone would reach out to me. I felt completely comfortable with them. Highly recommend to others
Additional Comments - I am extremely happy with my Payne & Payne experience. During my building process, whenever I told someone who my builder were they all replied "Payne & Payne are excellent"...that continued validation was awesome to hear. Now I will be another person signing the praises of Payne & Payne. I cannot thank Jason Baylor, Nick Kittle, and Bob Williams enough. They did an amazing job and I am so grateful to have them on my team! Thank you
We are really happy we chose to build with Payne & Payne Builders.
Additional Comments - We wouldn’t have wanted anyone other than Payne and Payne to leading this project from start to finish we truly appreciate their experience, knowledge and guidance throughout.
Additional Comments - We recommend Payne & Payne to anyone who wants to build their dream home. You will be 100% satisfied with your decision.
Additional Comments - It was awesome and I really do love my home. The Payne and Payne guys were the best. I am very happy with how it all turned out.
The process was disorganized from beginning, things were done out of order, not tracked, not monitored and there were multiple times we found ourselves having to repeat the same conversations over and over. Trades have one focus which is completing their piece of the build. I found some of the trades, paint/stain (Rudy), electricians (Tri-county Electric) many issues, still working through them a month after close, multiple breakers keep tripping, heating/AC slow to respond to communications, and Radioactive not as much of experts on sound/networking as they said, still having issues with them after close. I felt many times my comments/concerns were blown over or not addressed in a timely manner and I felt that there was a lot of excuses and not a lot of holding trades or Payne and Payne associates accountable for doing a premier job. I don't feel I have enough things completed and am at a place to assure anyone what next 11 months will be like.
Areas Of Satisfaction - We had very high expectations for Payne and Payne. They were exceeded. The standard of excellence and communication are big differentiators. As always, it's about the people. You have excellent people who are total professionals.
Do Over - Truly...nothing. I would recommend or build with P&P again without hesitation. I wouldn't even consider anyone else.
We are very pleased with our house. We would highly recommend them to others.
I would absolutely use them again.
Areas For Improvement - All of our expectations were met or exceeded.
Best Practices - All of our choices worked out very well. It is difficult to single out any because the builder did such a great job from the beginning of the process until the end. We were very happy with changes that were made to the original plans to accommodate furniture and other changes that we requested after building had begun.
Trade Partners - All of the trade partners were very good. Payne & Payne has made great choices of people to work with. It shows up in the finished product.
Additional Comments - It was a very good experience and we are very happy that Payne & Payne built our house. Payne & Payne is an exceptional company!
Additional Comments - Our experience building a home with Payne and Payne was nearly flawless. From the initial design phase through our final walk through, Jeff and Dave always worked hard to accommodate our wishes. We love living in our new home and so do our kids!
Areas Of Satisfaction - Payne and Payne did an amazing job with our home. They were great to work with and I literally recommend them to everyone thinking about renovation or new construction.
Communication - The communication and response time have been "over the top", far exceeding expectations!
Areas Of Satisfaction - Payne & Payne was so well organized and there was never a question of who to talk to. Professional, and always ready to work with you on how to get things done the best, most cost effective and productive way.
Additional Comments - I have been selling real estate for 25 years - Payne & Payne was by far the best builder experience I have been a part. Very happy with our decision.
Always have and still do!
Have had many conversations on the process with Payne & Payne to others in the pre and retirement age friends.
We are very satisfied with the quality and design of the custom home we built with Payne & Payne. From initial design with Dan/Mark/Jena to the construction with Nick and Nick. They were also very flexible and creative with the custom features of our home
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Payne & Payne Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys