I would absolutely use them again.
Payne and Payne did an amazing job with our home. They were great to work with and I literally recommend them to everyone thinking about renovation or new construction.
The communication and response time have been "over the top", far exceeding expectations!
Payne & Payne was so well organized and there was never a question of who to talk to. Professional, and always ready to work with you on how to get things done the best, most cost effective and productive way.
I have been selling real estate for 25 years - Payne & Payne was by far the best builder experience I have been a part. Very happy with our decision.
Always have and still do!
Have had many conversations on the process with Payne & Payne to others in the pre and retirement age friends.
We are very satisfied with the quality and design of the custom home we built with Payne & Payne. From initial design with Dan/Mark/Jena to the construction with Nick and Nick. They were also very flexible and creative with the custom features of our home
Very pleased with everyone we have come in contact with...professional, respectful, engaging and extremely helpful.
Should also mention cabinet and appliance resources...outstanding!!!! Overall experience a 10 out of 10!
Building with Payne & Payne was a rare at experience. They are very knowledgeable and easy to work with.
Everyone at P&P and all of the tradesmen that they use were very friendly and eager to please.
Love the Buildertrend app that they use to communicate and show how we were progressing compared to the timeline we set.
We would highly recommend Payne & Payne to anyone looking for as close to a stress-free building experience as possible.
I chose Payne & Payne due to the best reputation and quality in the whole area.
The subs they hire on the nicest guys I have ever met on a construction site.
It was a 5 star experience even before building.
Payne and Payne Builders were wonderful people to deal with! We are very comfortable with them! They do beautiful work!
We were very happy with the work that Payne and Payne completed for us. We worked with Jill during the design process and she had a great eye for what we would like. We then worked with Matt on the production side. He was very responsive to our questions and concerns throughout the process.
They really understood what we wanted in the design of the house. Also, their suggestions and opinions on our choices will greatly reflect how beautiful the house will be.
I loved working with Mark and his team. Dan, Becca and Will have been great and I look forward to working with them.
I felt that they were not extremely large and have a great quality and reputations. They had the resources available for us. That's really what we liked. It felt like a partnership with them.
Payne & Payne Builders has a good reputation and to me, Dave Payne is thorough and honest.
I would recommend Payne and Payne because the quality of the work was really great but our experience communicating with our project manager was not amazing. I think maybe we just didn't "click" with Nick. I've heard from several people who've worked with Payne and Payne that they had great experiences and worked with managers who were very on top of things and that just wasn't our experience personally.
Responsive, Knowledgeable and fabulous people to work with.
Payne & Payne was great to deal with. Craig, Annie, Bob M. and Will were all fantastic. We would recommend Payne & Payne without reservation. We love our new home. We had a wonderful experience from the beginning to the end of the process. Thanks for building us the home of our dreams.
From our first visit to a Payne & Payne model home, and throughout the planning process, every member of the team have been very professional and knowledgable. When we shared our ideas with Dan and Becca, they understood what we envisioned and successfully translated them to floorplans and designs. Mark and Justen helped us understand and navigate the process while respecting our budget. Becca's interior design experience "saved" us from making major mistakes and tied everything nicely together. We are looking forward to working with Nick, our production supervisor, on the actual construction and expect a great finished product.
This experience is like being invited to a big family gathering, the whole group is attentive, alert, and accommodating
Payne & Payne has been very good to work with, including Mark, their salesperson. The dealings and negotiations were very fair, and that is all that I can ask for.
Payne & Payne Builders were professional, easy to work with and made the building experience enjoyable and fun! We were extremely pleased.
I was most satisfied that if I ever had a question or concern, they responded within moments. They would explain to us whatever or look into it and ask so and so, it was within an hour maybe and I had answer. They also thought of every detail that maybe we wouldnt have thought of something and we came out with a stunning house!!
It was outstanding from start to finish.
They TRULY CARE about customer service and don't just "talk about" it like most companies. At the stage we are in the building process, I cannot think of anything that they could do better or different!
We have built four homes with four different builders (local builders and a large national builder) and none of them compares with Payne & Payne in terms of quality (quality in the sense of employees, subcontractors, materials, attention to detail, overall results, follow-through, communication, and many other areas too numerous to mention) and the overall experience. The Payne & Payne construction manager in charge of building our house truly approached the project like he was building this house for his own family. I couldn't be more pleased with the results and experience and I strongly recommend Payne & Payne if you're thinking about building.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Payne & Payne Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys