It's a big YES! The building experience was a painless one. It was actually enjoyable to see the progress from start to finish. Our expectations were exceeded in quality, communication and, well, with everything! John is an all-star! There was not one time where we doubted that. Nick is detail-oriented and efficient, and Jason was the perfect person to start everything rolling. We would recommend this Dream Team to anyone! And... we have to acknowledge Jenna and her design expertise - she was the best and the result is a beautiful home!
Very professional, helpful, and knowledgeable about building a great house!
So far we have been very happy. We have not broken ground yet.
As a first-time home builder, it was an excellent experience from concept to completion. They were timely, honest, and responsive. Overall, it was a positive experience.
Payne & Payne made the entire home building process painless and stress free.
They are a very personable company, like working with family. They treat you just like one of their own.
I am thoroughly satisfied with my experience with Payne & Payne Builders.
From start to finish we knew that Payne & Payne was committed to delivering us our dream home! We always felt that our wants and needs were their top priority and they made sure to listen and follow through every step of the way!
Payne & Payne Builders provides incredible quality and craftsmanship. They were very easy to work with.
Trade Partners - Brian Payne and Bob Williams, from Payne & Payne Builders, were both fantastic.
Additional Comments - I would recommend to anyone to Payne & Payne Builders.
This is my third house in ten years. They were very easy to work with. Spent lots of time up front so not a lot of mistakes while building.
For sure, we'd recommend Payne. It's still very early in the construction phase, but so far the experience has been great. We trust and appreciate the company and the people we are working with.
After this experience I would never consider building with anyone other than Payne & Payne. Every single person we worked with clearly wanted to be helpful and build the best house possible. Their attention to detail and expertise made an intricate, expensive process overwhelmingly positive.
We’ve now built two homes with P&P. We feel we again have a quality home, and we know they will stand behind there product if issues arise.
They are very professional, straightforward, flexible, and willing to answer any and all questions. They seemed to have a high level of integrity.
The positive experience starting in the sell process with Michael Yoe. He created the vision of what the build experience was going to be with Payne & Payne. He also stayed connected throughout the process when that was not his role. Darrell Hershey was fantastic with guiding me through the entire experience. He often went above and beyond to make sure I was comfortable with selections and processes. Bob Miozzi was able to take the vision and execute it to a tee. His expertise on making sure that things were done at the highest level produced a wonderful home.
The entire build process from the design phase to the build phase was flawless ! I would recommend Payne and Payne for either a remodel project or a new build project which was what we did .
Payne & Payne was very resourceful in giving us the best solution for remodeling. They worked closely with our designers to create a space that we can enjoy for a lifetime.
Areas Of Satisfaction - Built a number of homes in the past and P&P was the best experience ever. There's not even a close second.
P&P makes the process fun, and most of all they are totally client focused with honesty and caring.
Overall we are very pleased with and love our new home and have already recommended Payne & Payne to others.
We are extremely pleased with our experience with Payne & Payne. We love the house. Quality seems outstanding. The people are great to work with.
Payne and Payne provided impeccable customer service and the quality of the finished product is equally superb
My experience with Payne & Payne has been amazing from start to finish! The time, effort and professionalism that the team members display at all times is second to none. My questions were always welcomed and answered fully. I never felt like I was being rushed or pushed into something. I built a semi-custom home, and it took some time to find the perfect lot and floor plan. Everyone was so helpful and patient. I have already highly recommended Payne & Payne to friends and will continue to do so!
Professional & Organized - Extremely professional and organized. Provided info every step of the way and always welcomed questions
Understand Building Process - Both Jason Baylor and Nick Kittle have been providing me with information every step of the way (planning to building). They have both invested their time and effort to ensure that I understand all parts of the process and that all of my questions are answered. They provide frequent updates and am been available at all times.
Additional Comments - I would highly recommend Payne & Payne to others, and have been singing their praises to everyone who assumes a custom home build is a frustrating, horrible process. I cannot say enough about the team I have been working with. I was also very fortunate to work with Annie Payne for my home design - she was amazing and a great listener! I was anxious about a "design" meeting but she made it fun and made me feel confidant about my decisions!
Trust - As a single mom who travels for work, trust was a big factor in my home building process. Jason, Nick and Bob spent so much time and energy working with me over the course of the project, I developed complete trust in their work. I knew if I had a question or needed information someone would reach out to me. I felt completely comfortable with them. Highly recommend to others
Additional Comments - I am extremely happy with my Payne & Payne experience. During my building process, whenever I told someone who my builder were they all replied "Payne & Payne are excellent"...that continued validation was awesome to hear. Now I will be another person signing the praises of Payne & Payne. I cannot thank Jason Baylor, Nick Kittle, and Bob Williams enough. They did an amazing job and I am so grateful to have them on my team! Thank you
We are really happy we chose to build with Payne & Payne Builders.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Payne & Payne Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys