They were really good!
The quality of the product and installation was great but leading up to that wasn't. Our order was a special order, and when it first arrived it didn't fit, when we did a redelivery, we were promised that they will rush the order, and it will only take two weeks. But the delivery took six weeks. It was initially planned to be done in a warm weather, but we got it done in a 20 degrees weather.
Jim and his wife were wonderful.
PC Home Center did a good job, that's why I used them.
Friendly and easy to work with
They have great courteousness and professionalism.
Roxanne was extremely helpful with the design and installation process.
PC Home Center has excellent service.
The delays and lack of communication.
I worked with Jennifer She was easy to work with.
They gave excellent service.
I was pleased with my service!
The service at PC Home Center has been great! I have been doing all of my work with Jennifer at the New Albany location. She has really been super!
They installed a set of French doors for us, and they didn't fit right for a screen door. They pretty much said there's nothing they can do, and my neighbor figured out a way to fix out the problem that didn't take any time at all.
They were beyond what we thought. Everything they did was perfect. Jen was a wonderful salesperson and we couldn't have been happier!
They are friendly, helpful, and knowledgeable.
They were in and out in no time flat and very professional.
We had no problems with customer service; they were helpful and knowledgeable. When we got together with the crew that put our floor down, that is when it didn't go well.
They were very good at showing us the products that we wanted and concerned that we were happy with what we purchased. They were courteous and did well at detailing the prices for us.
I had a wonderful experience with top-notch customer service, great pricing, and excellent installation.
Our install was wonderful. Gary and crew were professional and adept. However, our sales rep Ryan has been in turn, rude, unresponsive to phone calls, and excuse-filled. We have hardly been high maintenance. Our $6000 door came in with a visibly substandard manufacture from Sun, Inc. Our hardware was ordered, signed for by PC, and then “lost.” We still have not been told anything about when it may be installed...in 2008 PC did a massive reno for me in Oxmoor Woods (Louisville). My sales rep, Adam Bratcher, Amanda, etc. were EXCEPTIONAL professionals. Over the year-long job, issues arose and glitches were always handled with such calm and kindness. After the job wrapped, I was actually asked to appear in a commercial for PC. I feel VERY differently about PC, at this point. If your sales staff now now only cares about getting the job, but is put-out with the customer when PC or the manufacturer is at fault over something, then that is bad business. So is speaking to a customer post-sale in an annoyed and condescending tone. Your sales force IS the face of PC.
I was forced to pay in full BEFORE receiving any materials, much less installed. The installer failed to identify a window being replaced had a security sensor. The only understandable aspect of this, which was still detrimental, was that he could not re-install the wire because of warranty issues. So I was left without an alarm system until I could get the security sensor replaced. In addition, the replacement windows were a few inches taller than the originals which required moving the stools. In one window, this required cutting into the paneling underneath the stool which the installer remedied by a Sawzall leaving an uneven cut that resulted in up to a quarter inch gap between the stool and paneling. Furthermore, I never received a call from PC asking me if I was satisfied with the installation. I figured it hopeless since I had to pay 100% upfront and had no leverage anyway.
They were on time and prompt. They did a job well done.
It was an easy process and great pricing.
There was a problem with my cabinets but they took care of it for me.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PC Home Center as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys