The service at PC Home Center has been great! I have been doing all of my work with Jennifer at the New Albany location. She has really been super!
They installed a set of French doors for us, and they didn't fit right for a screen door. They pretty much said there's nothing they can do, and my neighbor figured out a way to fix out the problem that didn't take any time at all.
They were beyond what we thought. Everything they did was perfect. Jen was a wonderful salesperson and we couldn't have been happier!
They are friendly, helpful, and knowledgeable.
They were in and out in no time flat and very professional.
We had no problems with customer service; they were helpful and knowledgeable. When we got together with the crew that put our floor down, that is when it didn't go well.
They were very good at showing us the products that we wanted and concerned that we were happy with what we purchased. They were courteous and did well at detailing the prices for us.
I had a wonderful experience with top-notch customer service, great pricing, and excellent installation.
Our install was wonderful. Gary and crew were professional and adept. However, our sales rep Ryan has been in turn, rude, unresponsive to phone calls, and excuse-filled. We have hardly been high maintenance. Our $6000 door came in with a visibly substandard manufacture from Sun, Inc. Our hardware was ordered, signed for by PC, and then “lost.” We still have not been told anything about when it may be installed...in 2008 PC did a massive reno for me in Oxmoor Woods (Louisville). My sales rep, Adam Bratcher, Amanda, etc. were EXCEPTIONAL professionals. Over the year-long job, issues arose and glitches were always handled with such calm and kindness. After the job wrapped, I was actually asked to appear in a commercial for PC. I feel VERY differently about PC, at this point. If your sales staff now now only cares about getting the job, but is put-out with the customer when PC or the manufacturer is at fault over something, then that is bad business. So is speaking to a customer post-sale in an annoyed and condescending tone. Your sales force IS the face of PC.
I was forced to pay in full BEFORE receiving any materials, much less installed. The installer failed to identify a window being replaced had a security sensor. The only understandable aspect of this, which was still detrimental, was that he could not re-install the wire because of warranty issues. So I was left without an alarm system until I could get the security sensor replaced. In addition, the replacement windows were a few inches taller than the originals which required moving the stools. In one window, this required cutting into the paneling underneath the stool which the installer remedied by a Sawzall leaving an uneven cut that resulted in up to a quarter inch gap between the stool and paneling. Furthermore, I never received a call from PC asking me if I was satisfied with the installation. I figured it hopeless since I had to pay 100% upfront and had no leverage anyway.
They were on time and prompt. They did a job well done.
It was an easy process and great pricing.
There was a problem with my cabinets but they took care of it for me.
We will definitely recommend PC to friends, family and our neighbors. Many people want a quick fix and prefer the big box type stores. We wanted to personalize our space more and pick out each aspect of this new bathroom upgrade. We are very pleased with the cabinets, tiles, sinks, quartz, hardware, lighting, flooring, etc. It is simply beautiful. We are almost completely finished and will enjoy it for years to come.
Quality to be expected for the price. Service was less than expected
I had asked my designer(Kellie Nedell) to make my cook island the same size as I previously had. Unfortunately, on one side it is 7 inches more narrow than it was previously. 7 inches is a lot! I paid good money to have professional measurements made. I personally know that I have trouble with space and measurement. I trusted Kelli’s measurement of my island was correct. The cost of my countertop would have been quiet expensive with PC so I decided to go with McDonald Marble and Stone. Please understand that I used the original measurement that Kellie had given me. After all I trusted that they were right. Once my new countertop was done it seemed narrow on the one side. I finally saw a picture of the size of the original one and could have proof that it was not the same. So disappointing. So my finished product that I use all the time is 7” by 56” to narrow. There was also a problem with 12 of my cabinets. I feel like PC did a good job of making that problem right. Knowing all the problems. I would be skeptical. Kellie is a very nice person.
They were great, local and friendly company!
They delayed the install after getting the wrong cabinets. I was not happy with the delay and felt they could have scheduled us much sooner.
I was very impressed with the way the lady took care of me and helped me with everything.
I really think PC Home Center worked well with me and listened to what I had to say. We worked off of each other's ideas. Kelli Nedell helped me with the kitchen design and we worked well together. She didn't force anything down on me and offered suggestions. It wasn't forced at all.
The service I received in all areas has been outstanding as well as the products they have provided.
They have poor communication skills. The installation crew however done a great job.
PC Home Center provides outstanding craftsmanship.
Wonderful advice and service. Quality products.
I have already recommended a few people to PC Home Center.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PC Home Center as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys