We find all their employees to be professional, communicate well, stands by their work, and deliver excellent results.

Types of work

Types of work - And Master Bedroom refresh with paint and new flooring

Quality Of Workmanship

Quality Of Workmanship - Excellent!

Recognized Excellence

Recognized Excellence - Dan's attention to detail and excellent quality of work.

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism, quality work, keep worksite clean and safe.

I would not recommend. We paid what I would consider a premium based on promise of a well managed project and expecting a crew of experienced tradesman and a well managed project. I feel like we received a two man crew, trying to do their best that took more time than it should have and delivered a substandard project. If I want one or two guys, feeling their way through, I could have hired my cousin...literally.

Everyone at Otterbeck was easy to work with, detail oriented, excellent communication and craftsmanship. We are very happy with our bonus room renovation and highly recommend Otterbeck for any renovation work.

Recognized Excellence

Recognized Excellence - Brendan, Rudy, Peter were very detailed and dedicated to the work.

Areas Of Satisfaction

Areas Of Satisfaction - Top notch work, anything we asked for the guys were able to accomplish. Kept the site clean. If any problems came up, they were fast to resolve and made sure we were 100% satisfied.

Additional Comments

Additional Comments - The guys at Otterbeck were very easy to work with and we are thrilled with our bonus room renovation.

Recognized Excellence

Recognized Excellence - Nick Otterbeck

Work Is always done professionally

Areas For Improvement

Areas For Improvement - painting pvc trim. fixing sicking attic door

Areas Of Satisfaction

Areas Of Satisfaction - windows general job site neatness

Additional Comments

Additional Comments - we always use otterbeck for complex projects

I have already recommended Otterbeck Builders to neighbors and friends!

We love the new space! We had quartzite walls and countertops, heated floors in the bathroom, floor to 13' tall closets. It was a complicated vaulted ceiling and it looks fantastic!

Michael was with us from May to October and we lived in the space the whole time. He understood my sense of humor. We were sorry to see him go. He was capable, kind, creative, and respectful. If you remain that way for 5 months, it is a testament to your respect for the homeowners and your own craft.

Thank you!

Quality Of Materials

Quality Of Materials - The paint does not seem to be great. It rubs off the walls when we slide paintings up and down to hang or when we hung the curtains and the rod brushed the wall. No dings just paint wipes off down to smooth paper. Weird. The paint on the threshhold for the French doors is already chipped.

Quality Of Workmanship

Quality Of Workmanship - We love the space! My mom and Gary love the space! The finish trim around the master closet makes me happy every day!

Problem Resolution

Problem Resolution - You guys are great! We did have troubles from the shower threshold, stone wall, and the bathroom cabinets and you addressed them all.

Schedule

Schedule - Bertch cabinets. Ugh.

Design

Design - Michael was able to redesign effectively. You did not do my original design. Nolan Engineering pdid. It was terrible.

Recognized Excellence

Recognized Excellence - Michael!!!

We already passed on Corey’s card to neighbors with old flood damage.

Types of work

Types of work - Flooring

Respectful

Respectful - Again, Otterbeck employees were respectful but the flooring subcontractors used our dropcloth-covered furniture as benches for their tools, supplies, and drinks, which we did not appreciate.

This was the second project completed at the residence using Otterbeck Builders. They communicated each days expected events and notified us of changes etc. In a timely manner.

Recognized Excellence

Recognized Excellence - Corey for his immediate attention to any concerns or needs. Art for his expertise in carpentry and ability to understand my design thoughts, even when they changed some.

Areas For Improvement

Areas For Improvement - We realize help is a problem for all businesses in our area and occasionally where 2 men would have been more efficient and sometimes safer only one was present.

Areas Of Satisfaction

Areas Of Satisfaction - Ease to work and communicate with.

Respectful

Respectful - Always cared about us and our needs first.

Problem Resolution

Problem Resolution - They made sure things were running smoothly at all times even if there were any small bumps in the road.

Recognized Excellence

Recognized Excellence - Dan & Nick were on top of everything and I wasn't worried.

Areas For Improvement

Areas For Improvement - I think it would put the cherry on top if Otterbeck was able to have a design crew on staff at some point in the future. Given, I didn't have the best experience with Curtis Lumber, but that's at no fault of OB.

Areas Of Satisfaction

Areas Of Satisfaction - Attention to detail and urgency to get the job done well and on time.

Types of work

Types of work - Otterbeck Builders did our garage and another room.

Recognized Excellence

Recognized Excellence - I would like to recommend Nick and Brenden for their exceptional service. They were wonderful. The whole crew was great.

Areas Of Satisfaction

Areas Of Satisfaction - They are very willing to be flexible and address things as we go along. If we noticed something in the middle of it, they addressed it.

Types of work

Types of work - They did reconstruction for my sunroom.

Recognized Excellence

Recognized Excellence - I would like to recognize Dett and Rudy for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with how they successfully completed the project on time and on schedule. We are satisfied.

Additional Comments

Additional Comments - It was a very positive experience. They are a great company to work with, and I will certainly reach out to them again. I would like to build another garage as my next project, and I will ask them for input. There is always something else to do, so I will reach out to them again.

Very professional from initial contact through final job completion.

Types of work

Types of work - Replacing an existing second story deck with a new deck with Timbertech material, including the foundation, structural work, decking and railing.

Recognized Excellence

Recognized Excellence - I want to recognize everyone I had contact with for their exceptional service: Cory the project planner, Tracy the office manager, Julie the financial person, the project manager supervisor Jim Herkel, the workers: Michael, Peter, Dan, and Brandon. The workers were all professional, had super attention to detail, great craftsmanship, here on time every day, left the site clean every day. We are very pleased with the whole operation.

Areas For Improvement

Areas For Improvement - It was rather remarkable how the weather cooperated to allow them to work every day.

Areas Of Satisfaction

Areas Of Satisfaction - We had high expectations based on recommendations and their reputation, they met all our expectations. The professionalism of the whole organization from beginning to end was worth what we paid.

Additional Comments

Additional Comments - They continue to follow up; a couple of guys here today replacing a fascia board that needs to be replaced. Not only do they do professional craftsman type project but continued being involved if there are any issues I have and that they will respond appropriately. We will certainly consider them for any future projects.

Once again they delivered the excellent work that they promised on schedule.

Types of work

Types of work - Windows

Recognized Excellence

Recognized Excellence - Both Nick and Rudy did an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - Schedule , quality of work, customer service , respectful of the homeowner and their property .

Additional Comments

Additional Comments - We have worked with Otterbeck over many years and on many projects and we would definitely choose them again.

Types of work

Types of work - Finishing basement, adding bathroom, bedroom, and egress window

Quality Of Workmanship

Quality Of Workmanship - Dan Bondi does excellent work.

Problem Resolution

Problem Resolution - Corey did this very well.

Recognized Excellence

Recognized Excellence - Dan Bondi and Corey Otterbeck were both excellent, professional and did very good work. We would recommend them to anyone looking to do home renovation. It was a pleasure to work with both of them.

Areas Of Satisfaction

Areas Of Satisfaction - Dan Bondi did an excellent job- he is a class act; his work is perfection, and he is just such a good guy to talk to and so professional. The bathroom came out perfectly. The plumbing team was lovely and great to work with, they came back another time to fix a leak for me and we thought they were great.

Additional Comments

Additional Comments - Overall we were very satisfied with our experience with Otterbeck, thank you to Corey and the whole team for everything.

Corey, the son, was very accommodating and explained everything. The people who worked for him were very nice, too, and explained everything.

Problem Resolution

Problem Resolution - There weren't any problems. Everything was so planned out. There were no problems on my end, but maybe on their end.

Schedule

Schedule - As a matter of fact, they were finished ahead of time.

Value

Value - With today's prices, I received a fair value for my money.

Recognized Excellence

Recognized Excellence - I wrote a letter to Corey about Michael, the carpenter. He was exceptional! It started out being him and Joe, then Joe left. He was doing the carpentry work by himself. He was the best! He was very nice and just a gentleman.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations by finishing up differently and better than I expected.

Additional Comments

Additional Comments - Everybody was really professional and quick to acknowledge everything.

Types of work

Types of work - Living room remodeling

Areas Of Satisfaction

Areas Of Satisfaction - The book shelving unit exceeded my expectations.

They were completely professional and knowledgeable. I would not hesitate to recommend them to anyone.

Types of work

Types of work - windows and door

Schedule

Schedule - The schedule did change a little. Not totally unexpected.

Design

Design - I'm happy with my shower as installed but I would change the design in hindsight

Recognized Excellence

Recognized Excellence - Rudy

Areas For Improvement

Areas For Improvement - They did not fall short of expectations

Areas Of Satisfaction

Areas Of Satisfaction - They were always pleasant and professional and knowledgeable

Additional Comments

Additional Comments - I have no complaints concerning Otterbeck Builders. They are as professional as you will ever work with.

I would be very happy to share our experience with anyone interested or considering to hire Otterbeck Builders. They are a great "family".

Recognized Excellence

Recognized Excellence - Michael was very professional and answered any questions we asked. Very courteous.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded our expectations

Areas For Improvement

Areas For Improvement - They fell short of our expectations with the schedule, and the project took a little longer than we wanted.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was great. It was an easy process to get the design and permits done. They were also very accommodating in the build process so that we could let our dogs use the bathroom, which was really helpful.

Problem Resolution

Problem Resolution - There were no problems.

Professional & Organized

Professional & Organized - They were professional and organized.

Recognized Excellence

Recognized Excellence - Regarding if I would like to recognize anyone for their exceptional service, everybody that I dealt with was exceptional.

Areas For Improvement

Areas For Improvement - They didn't fall short. My expectations were met.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations in all areas. They were prompt, thorough, and efficient. They were excellent to do business with.

Additional Comments

Additional Comments - They were pleasant to do business with. They responded to everything. They were prompt. They came here when they were supposed to come, and they were very good about communicating.

Recognized Excellence

Recognized Excellence - The entire team was great.

Areas For Improvement

Areas For Improvement - None

Recognized Excellence

Recognized Excellence - Nick and Rudy

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All

Additional Comments

Additional Comments - Thank you for another wonderful remodeling project!

The employees were on time. Otterbeck Builders Inc. management was on site at least once a day to review things.

Problem Resolution

Problem Resolution - Otterbeck Builders Inc. had to come back to re-caulk and paint the top of the windows on the inside frame and trim work.

Schedule

Schedule - With Covid two of the windows came damaged. It was not Otterbeck Builders' fault. We had to get two windows reordered through Curtis Lumber, which they did. It was not Otterbeck Builders Inc.'s fault. They took care of the problem and rectified it, even though it was not their problem.

Sales Knowledge

Sales Knowledge - Nick was very knowledgeable and helpful regarding my project.

Recognized Excellence

Recognized Excellence - Nick, Art, and Mike provided exceptional service.

Areas For Improvement

Areas For Improvement - Otterbeck Builders Inc. did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Otterbeck Builders Inc. exceeded my expectations with everything. They kept us informed of what was happening. Excellent workmanship from the entire team. We are doing the second phase next year.

Additional Comments

Additional Comments - Otterbeck Builders Inc. has been great to us. We did 11 windows on the first floor. Now we met with Nick to start planning the 11 upstairs windows. I do not want my feedback shared publicly.

I would highly recommend them for any project. They are highly skilled and the best in their business.

Recognized Excellence

Recognized Excellence - I would like to recognize Nick Otterbeck, Rudy, Tracie and Joe.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations.

Have recommended my Mom for her addition in our home!

Types of work

Types of work - Built new bathroom in MBR, electric and plumbing work also done.

Clean

Clean - Subcontractors left some debris mid-project which was addressed directly with them. Post-project cleanup was very good.

Quality Of Workmanship

Quality Of Workmanship - There was an issue with the Onyx shower being cut incorrectly and closet shelves, which were addressed when I reported it to our Project Manager.

Recognized Excellence

Recognized Excellence - Corey is an exceptional Project Manager, on top of communication and keeping his crew straight, even with bumps in the road.

Schedule

Schedule - They did the best they could but weather and delay with receipt of railings made the job take longer than planned

Recognized Excellence

Recognized Excellence - Nick and Corey were great with the design, Rudy was instrumental in getting the job started and Mike (I think that was his name) finished everything up nicely

Additional Comments

Additional Comments - Great job...already planning for our next project!

Recognized Excellence

Recognized Excellence - I would like to recognize Dan Bondi and Corey Otterbeck for their exceptional service.

Areas For Improvement

Areas For Improvement - We had a problem with the gates on the deck, but they came and fixed them.

Areas Of Satisfaction

Areas Of Satisfaction - They were simply incredible. They stated they'd be there by 7:30 a.m., and they were, meeting my expectations.

Additional Comments

Additional Comments - We are happy with the work.

We just completed our 4th and largest project with Otterbeck Builders Inc. Dett and his team always meet the high standards they set for themselves and we always know we'll get quality results. There was a lot of planning and coordination on this project and we are very pleased with the results.

Types of work

Types of work - Electrical, plumbing and ductwork upgrades in basement, partial basement remodel.

Clean

Clean - The crew cleaned up and stowed away equipment every day before leaving

Safe

Safe - The team worked safely and pointed out any potential hazards we needed to be aware of during demolition and construction.

Respectful

Respectful - Everyone from Otterbeck Builders treated our home with respect and everyone was very professional.

Communication

Communication - We had constant communication from the team and in particular our lead carpenter Dan. We were kept well informed of any critical decisions that needed to be made. Whenever an issue came up that needed to be resolved we were always informed and part of the process.

Quality Of Workmanship

Quality Of Workmanship - Very happy with the attention to detail. If Otterbeck Builders noticed something wasn't to their standards, they would point it out to us before we even noticed and would fix it.

Problem Resolution

Problem Resolution - Our Kitchen remodel included reconfiguring the kitchen layout and moving a 1/2 bath. There were several significant challenges that were sorted out and communicated. The solutions recommended always had our best interest in mind and we were fully part of the process so we could understand the issues and be part of the decision making process.

Schedule

Schedule - Once we were in the queue for a start date, Otterbeck Builders kept us well informed on when they would be starting. Once the project was started, they adjusted the specifics of the schedule as required to be most efficient with the demolition, re-construction and coordination with sub-contractors. The team kept working our job and kept us well-informed until completed.

Value

Value - This was our 4th project with Otterbeck Builders. I know the project will aways be done right and if I every have any issue in the future I know Otterbeck Builders will stand behind their work.

Sales Knowledge

Sales Knowledge - Always helpful with recommendations and points of contract to help us with our decisions and selections.

Design

Design - We are very happy with the final result. We are really happy with the Kitchen design that everyone sees, but are also pleased with all the electrical and plumbing upgrades you don't see.

Recognized Excellence

Recognized Excellence - I'd like to personally thank Dett whom we've worked with for about 30 years helping us work through the major project. Dan our lead carpenter did a great job, he was very professional and very talented at his craft. We were also very pleased with the design working with Jay at Curtiss Lumber.

Areas Of Satisfaction

Areas Of Satisfaction - The attention to detail and communication to make sure everything was as well done. On several occasions during the remodel the Otterbeck team pointed out to us items that needed to be addressed that we might not have ever noticed. A sink that had to be moved a fraction of an inch, a squeak on a floor we might not have noticed for a while, a stripped screw, a scratch on a vent, a crooked wall plate, etc. They clearly wanted us to be happy with the final results with no surprises or sub-standard workmanship.

Additional Comments

Additional Comments - We are really happy with the final results and that we contracted with Otterbeck Builders for our Kitchen remodel. We know the project was done right and Otterbeck Builders will stand behind their work.

This is our 4th project with Otterbeck and they continue to deliver exceptional quality and outstanding service!

Types of work

Types of work - Also, entryway and laundry room

Clean

Clean - Yes they cleaned the work area and adjacent areas as the work progressed, as well as when the job was complete.

Respectful

Respectful - All of the Otterbeck staff, as well as the subcontractors brought in throughout the project, were extremely respectful.

Quality Of Workmanship

Quality Of Workmanship - The quality of workmanship was exceptional! Dan worked on portions of our project. He was very knowledgeable and took great care in performing the work . Rudy completed all of the work as though he was working on his own home. His work was consistently of the highest quality .

Problem Resolution

Problem Resolution - Unforeseen circumstances that arose during the process of the work were addressed quickly and seamlessly.

Schedule

Schedule - While they did not meet all of their own intermediate schedule milestones, they did achieve our overall schedule expectations.

Value

Value - They are honest people who stand behind what they promise, deliver what is agreed to, and provide exceptional workmanship. They seem to truly care that the customer walks away feeling good about the process and loves the outcome.

Recognized Excellence

Recognized Excellence - Rudy, the lead on our project, exudes a quiet confidence that puts you totally at ease. He worked through several unanticipated issues on this project extremely well. He was meticulous when it came to planning things out ahead. He demonstrates incredible attention to detail and conducts the work with the utmost consideration for the homeowners.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Overall project coordination. Conducting the work in a manner that’s compatible with the homeowner’s activities in the house. Managing subcontractors. Establishing and coordinating temporary services during the project such as stove, refrigerator and laundry. They went above and beyond to minimize our disruption while they completed this very complex project.

Additional Comments

Additional Comments - We understood this would be a very complex and disruptive project. We have high expectations and are very detail oriented; once again the entire Otterbeck organization delivered a high quality product in a timely manner. We are extremely pleased with the outcome!

Each team member was respectful, professional, and good at what they do.
Dan led the way by always making us feel important. The quality of his work is exceptional and we appreciate the pride he takes in the success of the projects.

Schedule

Schedule - Completed ahead of schedule

Recognized Excellence

Recognized Excellence - Dan and Corey

Areas Of Satisfaction

Areas Of Satisfaction - The final outcome of my kitchen remodel exceeded my expectations. It is a beautiful place to be in, cook in and share a meal in.

Otterbeck Builders is an excellent remodeling company that we have hired for several projects. We are always pleased with the quality of their work.

Types of work

Types of work - installing new handrails

Recognized Excellence

Recognized Excellence - Nick is always a pleasure to work with and makes sure everything on our project is going well. Rudy's work ethic and workmanship are amazing. Everyone on the team works hard and does a great job.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - We love our new bathroom! You have exceeded our expectations!

Additional Comments

Additional Comments - As with every project we have had Otterbeck Builders complete, we are very pleased with the quality of the workmanship, and we highly recommend Otterbeck Builders.

I would not hesitate to recommend Otterbeck Builders. The work was exceptional, and we were kept informed every step of the way.

Types of work

Types of work - Basement remodel

Clean

Clean - Work sites were completely clean and orderly at the end of the day, including outdoor staging areas.

Safe

Safe - All electrical cords and equipment were safely secured, as well as building materials. They even put signs on the windows alerting subcontractors that we had pets in the house!

Respectful

Respectful - Absolutely!

Communication

Communication - Communication was continual and clear- we were completely informed every step of the way!

Recognized Excellence

Recognized Excellence - Joe, the foreman, kept me updated throughout the project. Jeremy Dus was amazing.

Areas Of Satisfaction

Areas Of Satisfaction - Their level of communication exceeded my expectations.,

Additional Comments

Additional Comments - We are thrilled with the work they did and would recommend them to anyone.

Recognized Excellence

Recognized Excellence - I would like to recognize the carpenter, Dan.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations.

Otterbeck Builders was very professional and organized. I appreciated the detailed estimate Corey provided, and his willingness to tweak it to include some additional items. The process was very smooth overall. Lead carpenter Rudy is a gem. I was very happy with Rudy’s willingness to collaborate on details, and his workmanship was stellar. I asked for some unusual features, and the team was up for it. I also appreciated the Corey didn’t mind that I sourced some tile and fixtures directly rather than through Otterbeck vendors. Staff showed up on time every day and worked regular hours, and in the rare case of a schedule change, this was communicated in advance. The final outcome was stellar - my bathroom looks amazing! Overall very pleased with the project outcome and process.

Otterbeck Builders are great contractors not only because they do great work, but also because they manage their projects very well. I don't think many construction businesses do much formal project management, but Otterbeck does. It enables them to identify potential problems and take the appropriate steps to ensure that things go smoothly. Their attention to detail is high, and it shows in the quality of their work, which is excellent. I would highly recommend them.

Schedule

Schedule - The schedule changed somewhat to accommodate different things that came up during the project. So, the project didn't go exactly according to the schedule I received on the first day, but I didn't expect that it would. They also told me that things might change depending on when materials came in.

Recognized Excellence

Recognized Excellence - Corey Otterbeck, Joe Garceau, Jeremy Dus, Tracie Boehme, Jody Walker

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations in any area.

Areas Of Satisfaction

Areas Of Satisfaction - Their attention to detail really sets them apart. There were a few things that happened that I was very pleasantly surprised about. Most contractors wouldn't have thought to do them.

Everyone we encountered through out our project was knowledgeable, professional and very through! We will definitely recommend them!

Types of work

Types of work - Laundry room

Areas Of Satisfaction

Areas Of Satisfaction - In all aspects of the remodeling project

Otterbeck were Builders very flexible and easy to work with throughout the design and implementation process.

Recognized Excellence

Recognized Excellence - Rudy's carpentry and tile work was meticulous beyond compare.

Areas Of Satisfaction

Areas Of Satisfaction - Otterbeck were Builders very flexible and easy to work with throughout the design and implementation process.

This has been our 5th job that Otterbeck Builders has done for us. I am a returning customer, and they do great work.

Types of work

Types of work - They replaced a new deck with a new step system.

Sales Knowledge

Sales Knowledge - The owner wants to retire but whenever I call him he agrees to come out.

Recognized Excellence

Recognized Excellence - Rudy and Joe carried the project through.

Areas Of Satisfaction

Areas Of Satisfaction - I trust the experts, and sometimes they make some suggestions. We collaborate, and they use their expertise to guide us through the finished product.

We were very happy with the quality of our screen porch addition, from the initial design discussions through the build process (which evolved along the way) to the final cleanup and punch list items. Everyone involved was so professional and courteous, including the sub-contractors.

Types of work

Types of work - Screen porch addition to house

Sales Knowledge

Sales Knowledge - If Corey Otterbeck didn’t know the answer to our questions, he would always follow up by asking other sources (materials supplier, other staff, sub-contractors or on-line)

Design

Design - We have a beautiful screen porch which we are enjoying every day.

Recognized Excellence

Recognized Excellence - Jared and Mike were the two principal carpenters on the job. We can’t say enough about their “eye” for design, carpentry skills and talent, work ethic and overall friendliness and courtesy,

Areas For Improvement

Areas For Improvement - The only item that we had an issue with was that the original estimate for the length of time for the project was five weeks, and it ended up taking over ten weeks to complete. The final product was well worth it, though.

Areas Of Satisfaction

Areas Of Satisfaction - Our expectations were exceeded with the extra design features that added esthetic appeal or functionality.

Otterbeck finished an amazing bathroom remodel for me recently. I love my new space. I have an old house and they worked with me to resolve all the things that came up during a full gut remodel of the bathroom, including finding knob and tube wiring that connected to other lights in the house, and arranging electrician and staff time to run new wiring with as little demo elsewhere in the house as possible. Their workmanship is top notch and they always take the time to check that they've got everything done to your satisfaction. I especially appreciate Rudy's wonderful attention to detail in all his carpentry work, everything from leveling the space to mounting hardware.

Types of work

Types of work - floor/stair refinishing, light fixture replacement, ceiling replacement

Quality Of Workmanship

Quality Of Workmanship - This is why I use Otterbeck!!!

Recognized Excellence

Recognized Excellence - Rudy's carpentry work is amazing. His attention to detail and leveling, and aesthetic appreciation for placing hardware and designing shelves for me, is fantastic and I will appreciate his work for years to come.

Types of work

Types of work - Garage roof

Recognized Excellence

Recognized Excellence - Nick, Joe and Mr. Otterbeck

Areas For Improvement

Areas For Improvement - All Good

Areas Of Satisfaction

Areas Of Satisfaction - Overall as expected an excellent Job. I would recommend Otterbeck Builders to anyone needing a quality builder

Otterbeck Builders have been our contractor for over 10 years. They will always be our first call for anything regarding our house. I / we will be happy to recommend Otterbeck Builders to anyone.

Clean

Clean - Always left the work area as clean as possible at the end of every day. (Work areas swept up, doors closed, tools equipment tidied up, nothing left outside, nothing strewn about....)

Safe

Safe - There were no safety issues.

Respectful

Respectful - We discussed impacts to the property before the project started (Where rubbish trailers would sit, what could be used as a work space for the duration of the project etc.) Workers went so far as to take their shoes off when walking through non-work areas of the house. Thought was put into what can be done to minimize dust. No trucks ever parked on the lawn. We happened to have another contractor at the house during the bathroom renovation. All worked well together. If a truck needed to be moved, it was done immediately.

Communication

Communication - Workers would report progress at the end of the work day (if we happened to be here). Workers reached out to us for advice on smaller details (where did we want this installed, advice on something that might be better than previously planned, listened and addressed to our concerns ....). Everyone answered emails and phone calls within a reasonable time - if not immediately. A system was set up to leave word to workers / workers to us on a day to day basis.

Quality Of Materials

Quality Of Materials - high quality materials

Quality Of Workmanship

Quality Of Workmanship - high quality workmanship.

Problem Resolution

Problem Resolution - Any unexpected issues were small and addressed immediately - I could not really consider them 'problems'

Professional & Organized

Professional & Organized - They gave reasonable estimates as to when the job would start - explained the many variables that are associated with this sort of work and what might force the schedule to shift slightly - the job did start when planned. I was given a chart as to what the progress would be and that chart was updated day to day. Work continued every day of the project (there were no down days where workers had to wait for this or that - there was always someone here with something to do).

Schedule

Schedule - Addressed partially in number 10. A step by step explanation of how the project would 'unfold' was given to us when the proposal was presented.

Value

Value - yes. I was given a proposal and that proposal was followed. I did not feel the need to suspect the work or be wary of progress. There were no forgotten issues or unaddressed things. No big surprises. I like to say 'we discussed a complete project, all decision were made before day 1 of the project and I didn't have to think about it when work started to when it ended'. Basically, once all the plans were set, decisions made, choices made, all we had to do was enjoy watching it come together. (and we did really enjoy watching it come together...)

Sales Knowledge

Sales Knowledge - Also partially addressed in 12. All costs and 'best practices' were addressed and explained at the time of proposal. I enjoyed knowing the cost and 'best practices' BEFORE the project started.

Design

Design - Again, I knew best practices and 'what works' at the time of proposal. Also, when I was asked a question about design, I could shrug and say 'um, not sure' and I would be given options and things to think about.

Recognized Excellence

Recognized Excellence - Sam and Mike were at the house day to day. Enjoyed seeing them and learning from them every day. They take pride in what they do. Dett, Joe, Tracie always kept the project moving forward - again, NEVER had to wait for answers to questions or thoughts. Julie kept the accounting on track.

Areas For Improvement

Areas For Improvement - only in the interest of constructive suggestions..... The allowances for fixtures set forth in the proposal was (to us) substantially lower than what we had for choices at the designated store. Our agreed choices were substantially more expensive than our allowances and there wasn't really less expensive options. We're happy with our choices and feel we have quality fixtures and all this was addressed before the project started so there was no 'mid project surprises' but it's something to mention.

Areas Of Satisfaction

Areas Of Satisfaction - The entire project went very well, much like the three or four previous projects completed by Otterbeck Builders. To me/us, The 'Otterbeck Builders process' is set up so that all our decisions and expectations are set up BEFORE the project starts. Otterbeck Builders are such that all we had to do is enjoy watching the project come together. No worries about surprises or large unexpected concerns.

Additional Comments

Additional Comments - Home renovations are usually big, invasive and expensive. As homeowners, it can be overwhelming to consider having something done. It's very easy to listen to the horror stories, become nervous, and/or give up on the whole thing. I feel as if I can trust Otterbeck Builders opinions and workmanship. I feel that Otterbeck Builders do have my best interest at heart. Yes, they are in the business to be lucrative but they are proud of their work and their presentation. Their success seems to be based on my satisfaction.

Work was completed as expected in professional manner.

Types of work

Types of work - stone & vinyl siding

Very pleased with organization, coordination with on time deliveries, cleanliness, communication of sequence of project, follow up at project end and general feel throughout project that customer satisfaction was the most important element in their business.

Recognized Excellence

Recognized Excellence - Corey Otterbeck as “go to” person and Jared for workmanship and completion of bathroom remodel.

Recognized Excellence

Recognized Excellence - Jared was very easy to have in and out of my house. He was pleasant and thorough with his work.

Areas Of Satisfaction

Areas Of Satisfaction - Overall very response and easy to work with. Pleasant group of people.

Working with Otterbeck Builders has been a great experience. From the planning and scheduling through the build and final details, communication has been excellent. We would highly recommend Otterbeck Builders for your project. Thank you.

Additional Comments

Additional Comments - We appreciate the upfront planning and scheduling process that Otterbeck Builders uses.

Otterbeck Builders has quality work, was on-time, and was pleasant to work with.

Recognized Excellence

Recognized Excellence - I'd like to recognize the entire crew from Otterbeck Builders for their exceptional service. There was a crew of about three guys that came. Every one of them were professional and pleasant to be around. It really was a great time.

Areas Of Satisfaction

Areas Of Satisfaction - Otterbeck Builders exceeded our expectations with a special request that we had. They made it very easy.

Additional Comments

Additional Comments - Overall, it was painless. Otterbeck Builders did quality work and had great cleanup guys. They kept the place really neat. They really met all of our expectations in the quality of work and materials, too. The place looks 100% better.

They are a very professionally run company and their employees are very knowledgeable. They clean up good at the end of the day.

Recognized Excellence

Recognized Excellence - I would like to recognize Jared for his exceptional service. He did a very nice job. The management team was on top of everything that was going on too.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

Additional Comments

Additional Comments - I am very pleased with the company and their employees. We will definitely use them again.