Otterbeck Builders is an excellent remodeling company that we have hired for several projects. We are always pleased with the quality of their work.
Types of work - installing new handrails
Recognized Excellence - Nick is always a pleasure to work with and makes sure everything on our project is going well. Rudy's work ethic and workmanship are amazing. Everyone on the team works hard and does a great job.
Areas For Improvement - none
Areas Of Satisfaction - We love our new bathroom! You have exceeded our expectations!
Additional Comments - As with every project we have had Otterbeck Builders complete, we are very pleased with the quality of the workmanship, and we highly recommend Otterbeck Builders.
I would not hesitate to recommend Otterbeck Builders. The work was exceptional, and we were kept informed every step of the way.
Types of work - Basement remodel
Clean - Work sites were completely clean and orderly at the end of the day, including outdoor staging areas.
Safe - All electrical cords and equipment were safely secured, as well as building materials. They even put signs on the windows alerting subcontractors that we had pets in the house!
Respectful - Absolutely!
Communication - Communication was continual and clear- we were completely informed every step of the way!
Recognized Excellence - Joe, the foreman, kept me updated throughout the project. Jeremy Dus was amazing.
Areas Of Satisfaction - Their level of communication exceeded my expectations.,
Additional Comments - We are thrilled with the work they did and would recommend them to anyone.
Otterbeck Builders was very professional and organized. I appreciated the detailed estimate Corey provided, and his willingness to tweak it to include some additional items. The process was very smooth overall. Lead carpenter Rudy is a gem. I was very happy with Rudy’s willingness to collaborate on details, and his workmanship was stellar. I asked for some unusual features, and the team was up for it. I also appreciated the Corey didn’t mind that I sourced some tile and fixtures directly rather than through Otterbeck vendors. Staff showed up on time every day and worked regular hours, and in the rare case of a schedule change, this was communicated in advance. The final outcome was stellar - my bathroom looks amazing! Overall very pleased with the project outcome and process.
Otterbeck Builders are great contractors not only because they do great work, but also because they manage their projects very well. I don't think many construction businesses do much formal project management, but Otterbeck does. It enables them to identify potential problems and take the appropriate steps to ensure that things go smoothly. Their attention to detail is high, and it shows in the quality of their work, which is excellent. I would highly recommend them.
Schedule - The schedule changed somewhat to accommodate different things that came up during the project. So, the project didn't go exactly according to the schedule I received on the first day, but I didn't expect that it would. They also told me that things might change depending on when materials came in.
Recognized Excellence - Corey Otterbeck, Joe Garceau, Jeremy Dus, Tracie Boehme, Jody Walker
Areas For Improvement - They did not fall short of my expectations in any area.
Areas Of Satisfaction - Their attention to detail really sets them apart. There were a few things that happened that I was very pleasantly surprised about. Most contractors wouldn't have thought to do them.
Otterbeck were Builders very flexible and easy to work with throughout the design and implementation process.
Recognized Excellence - Rudy's carpentry and tile work was meticulous beyond compare.
Areas Of Satisfaction - Otterbeck were Builders very flexible and easy to work with throughout the design and implementation process.
This has been our 5th job that Otterbeck Builders has done for us. I am a returning customer, and they do great work.
Types of work - They replaced a new deck with a new step system.
Sales Knowledge - The owner wants to retire but whenever I call him he agrees to come out.
Recognized Excellence - Rudy and Joe carried the project through.
Areas Of Satisfaction - I trust the experts, and sometimes they make some suggestions. We collaborate, and they use their expertise to guide us through the finished product.
We were very happy with the quality of our screen porch addition, from the initial design discussions through the build process (which evolved along the way) to the final cleanup and punch list items. Everyone involved was so professional and courteous, including the sub-contractors.
Types of work - Screen porch addition to house
Sales Knowledge - If Corey Otterbeck didn’t know the answer to our questions, he would always follow up by asking other sources (materials supplier, other staff, sub-contractors or on-line)
Design - We have a beautiful screen porch which we are enjoying every day.
Recognized Excellence - Jared and Mike were the two principal carpenters on the job. We can’t say enough about their “eye” for design, carpentry skills and talent, work ethic and overall friendliness and courtesy,
Areas For Improvement - The only item that we had an issue with was that the original estimate for the length of time for the project was five weeks, and it ended up taking over ten weeks to complete. The final product was well worth it, though.
Areas Of Satisfaction - Our expectations were exceeded with the extra design features that added esthetic appeal or functionality.
Otterbeck finished an amazing bathroom remodel for me recently. I love my new space. I have an old house and they worked with me to resolve all the things that came up during a full gut remodel of the bathroom, including finding knob and tube wiring that connected to other lights in the house, and arranging electrician and staff time to run new wiring with as little demo elsewhere in the house as possible. Their workmanship is top notch and they always take the time to check that they've got everything done to your satisfaction. I especially appreciate Rudy's wonderful attention to detail in all his carpentry work, everything from leveling the space to mounting hardware.
Types of work - floor/stair refinishing, light fixture replacement, ceiling replacement
Quality Of Workmanship - This is why I use Otterbeck!!!
Recognized Excellence - Rudy's carpentry work is amazing. His attention to detail and leveling, and aesthetic appreciation for placing hardware and designing shelves for me, is fantastic and I will appreciate his work for years to come.
Types of work - Garage roof
Recognized Excellence - Nick, Joe and Mr. Otterbeck
Areas For Improvement - All Good
Areas Of Satisfaction - Overall as expected an excellent Job. I would recommend Otterbeck Builders to anyone needing a quality builder
Otterbeck Builders have been our contractor for over 10 years. They will always be our first call for anything regarding our house. I / we will be happy to recommend Otterbeck Builders to anyone.
Clean - Always left the work area as clean as possible at the end of every day. (Work areas swept up, doors closed, tools equipment tidied up, nothing left outside, nothing strewn about....)
Safe - There were no safety issues.
Respectful - We discussed impacts to the property before the project started (Where rubbish trailers would sit, what could be used as a work space for the duration of the project etc.) Workers went so far as to take their shoes off when walking through non-work areas of the house. Thought was put into what can be done to minimize dust. No trucks ever parked on the lawn. We happened to have another contractor at the house during the bathroom renovation. All worked well together. If a truck needed to be moved, it was done immediately.
Communication - Workers would report progress at the end of the work day (if we happened to be here). Workers reached out to us for advice on smaller details (where did we want this installed, advice on something that might be better than previously planned, listened and addressed to our concerns ....). Everyone answered emails and phone calls within a reasonable time - if not immediately. A system was set up to leave word to workers / workers to us on a day to day basis.
Quality Of Materials - high quality materials
Quality Of Workmanship - high quality workmanship.
Problem Resolution - Any unexpected issues were small and addressed immediately - I could not really consider them 'problems'
Professional & Organized - They gave reasonable estimates as to when the job would start - explained the many variables that are associated with this sort of work and what might force the schedule to shift slightly - the job did start when planned. I was given a chart as to what the progress would be and that chart was updated day to day. Work continued every day of the project (there were no down days where workers had to wait for this or that - there was always someone here with something to do).
Schedule - Addressed partially in number 10. A step by step explanation of how the project would 'unfold' was given to us when the proposal was presented.
Value - yes. I was given a proposal and that proposal was followed. I did not feel the need to suspect the work or be wary of progress. There were no forgotten issues or unaddressed things. No big surprises. I like to say 'we discussed a complete project, all decision were made before day 1 of the project and I didn't have to think about it when work started to when it ended'. Basically, once all the plans were set, decisions made, choices made, all we had to do was enjoy watching it come together. (and we did really enjoy watching it come together...)
Sales Knowledge - Also partially addressed in 12. All costs and 'best practices' were addressed and explained at the time of proposal. I enjoyed knowing the cost and 'best practices' BEFORE the project started.
Design - Again, I knew best practices and 'what works' at the time of proposal. Also, when I was asked a question about design, I could shrug and say 'um, not sure' and I would be given options and things to think about.
Recognized Excellence - Sam and Mike were at the house day to day. Enjoyed seeing them and learning from them every day. They take pride in what they do. Dett, Joe, Tracie always kept the project moving forward - again, NEVER had to wait for answers to questions or thoughts. Julie kept the accounting on track.
Areas For Improvement - only in the interest of constructive suggestions..... The allowances for fixtures set forth in the proposal was (to us) substantially lower than what we had for choices at the designated store. Our agreed choices were substantially more expensive than our allowances and there wasn't really less expensive options. We're happy with our choices and feel we have quality fixtures and all this was addressed before the project started so there was no 'mid project surprises' but it's something to mention.
Areas Of Satisfaction - The entire project went very well, much like the three or four previous projects completed by Otterbeck Builders. To me/us, The 'Otterbeck Builders process' is set up so that all our decisions and expectations are set up BEFORE the project starts. Otterbeck Builders are such that all we had to do is enjoy watching the project come together. No worries about surprises or large unexpected concerns.
Additional Comments - Home renovations are usually big, invasive and expensive. As homeowners, it can be overwhelming to consider having something done. It's very easy to listen to the horror stories, become nervous, and/or give up on the whole thing. I feel as if I can trust Otterbeck Builders opinions and workmanship. I feel that Otterbeck Builders do have my best interest at heart. Yes, they are in the business to be lucrative but they are proud of their work and their presentation. Their success seems to be based on my satisfaction.
Very pleased with organization, coordination with on time deliveries, cleanliness, communication of sequence of project, follow up at project end and general feel throughout project that customer satisfaction was the most important element in their business.
Recognized Excellence - Corey Otterbeck as “go to” person and Jared for workmanship and completion of bathroom remodel.
Working with Otterbeck Builders has been a great experience. From the planning and scheduling through the build and final details, communication has been excellent. We would highly recommend Otterbeck Builders for your project. Thank you.
Additional Comments - We appreciate the upfront planning and scheduling process that Otterbeck Builders uses.
Otterbeck Builders has quality work, was on-time, and was pleasant to work with.
Recognized Excellence - I'd like to recognize the entire crew from Otterbeck Builders for their exceptional service. There was a crew of about three guys that came. Every one of them were professional and pleasant to be around. It really was a great time.
Areas Of Satisfaction - Otterbeck Builders exceeded our expectations with a special request that we had. They made it very easy.
Additional Comments - Overall, it was painless. Otterbeck Builders did quality work and had great cleanup guys. They kept the place really neat. They really met all of our expectations in the quality of work and materials, too. The place looks 100% better.
They are a very professionally run company and their employees are very knowledgeable. They clean up good at the end of the day.
Recognized Excellence - I would like to recognize Jared for his exceptional service. He did a very nice job. The management team was on top of everything that was going on too.
Areas Of Satisfaction - They met my expectations in all areas.
Additional Comments - I am very pleased with the company and their employees. We will definitely use them again.
From the onset of our project I have recommended Otterbeck to anyone who asked about the contractor doing the work. Their professionalism was on display for everyone to see from the time the demolition took place to the finish trim on the building. My comments were only icing on the cake after everyone witnessed how well the job was progressing.
Schedule - Although there were issues with supplies and weather Otterbeck did a extraordinary job bringing the job in on time.
Recognized Excellence - I must commend the entire Otterbeck team, the subs, office staff, carpenters and leadership. They showed the highest concern for not only me but the neighborhood as well. Everyone who walked passed the job as it progressed from the initial site work to the finished project admired the highly professional approach to the construction of my addition.
Areas For Improvement - The only area I feel that Otterbeck could improve is better control of the weather ;-)
Areas Of Satisfaction - We are highly satisfied with their approach to minimizing the disturbance and inconvenience to the neighbors and neighborhood.
Additional Comments - I can't speak highly enough about Otterbeck Builders. Nick kept us informed of every detail and did a outstanding job addressing potential cost overruns. I acquired several estimates for our project and Outterbeck was not the cheapest nor most expensive. After our interview at their office and was shown their organized and systematic approach to the completion of our project I looked no further. If I were to assign a grade to their effort and product I would give them an A+.
We very highly recommend Otterbeck Builders for any home improvement project. We have never done a renovation before, but witnessed the nightmarish experiences of friends and family in the past. We were nervous, but Dett put all of our concerns to rest from the start. His team built a huge finished area in our basement and remodeled our master bathroom. We couldn’t be happier with the quality of the craftsmanship and materials. They were at our house, on time, every day for 3 months without exception, until the jobs were done. Everyone was professional, knowledgeable, organized, kind, and respectful of our family and property. The process was flawlessly managed from the planning through completion. We will definitely use them again!
Types of work - Basement finishing
Recognized Excellence - Alex, Jared, Tracie and Joe were all a pleasure to work with
Areas For Improvement - None
Areas Of Satisfaction - All.
Additional Comments - Exceeded our expectations on every level- workmanship, professionalism, communication was always exceptional. Everyone we dealt with was simply wonderful!
We are a repeat customer (2nd project) with Otterbeck.
Respectful - Very aware of making sure the indoor-only kitties did not get outside.
Communication - Always, everyday.
Quality Of Workmanship - Board and Batten was exactly what we envisioned. We are very happy with the tiled shower.
Problem Resolution - Like every project, there are last minute unforeseen issues. There was always two-way, very open, communication. The issues seemed to be resolved painlessly.
Professional & Organized - Otterbeck's weekly employee meetings gave them a chance to discuss projects and timeliness. The project manager visited the site at least once weekly to discuss any issues. The on-site installer(s) were very professional and organized.
Schedule - The project timeline is always welcome. It gave us an idea what were the next steps. Though extra materials needed to be ordered, and the project "took a breather," we stayed in contact via email with any updates.
Value - Expect to pay a little more for a top-notch company.
Sales Knowledge - During initial meetings, we discussed our visions of our wants and wishes. We were shown photos and products of possible solutions.
Design - Used Curtis Lumber designer. There were a few hick-ups, but worked through them.
Recognized Excellence - Rudy, the installer, was recommended to us by another Otterbeck customer. We were impressed with his wood working, as well as other technical skills.
Areas For Improvement - Painted doors and moldings in garage with garage door open on a chilly, wet, windy day. Unfortunately, needed to be touched up or redone. May be have been better to discuss an alternate painting area?
Areas Of Satisfaction - Otterbeck employees, from top to bottom, were great to work with. We knew that with our first project. And, the main reason they were chosen for our 2nd project.
We got excellent service and provide quality work!
Schedule - It was because of the weather, if the weather was better, they would have completed in time.
Recognized Excellence - Everyone far exceeded and I would not single one person out!
Areas Of Satisfaction - They met/ exceeded my expectations by the quality of workmanship and attention to detail!
Additional Comments - I am very satisfied with the company!
Recognized Excellence - Jeremy Benedict was the foreman for our project and was very thorough, trustworthy and honest. a fine young man who is a great fit for otterbeck Builders.
We were very pleased with this second phase of our large project as well as the first that they did. All of the work their staff does is above and beyond what you would expect. The quality of their work and the professionalism displayed by all of their staff is exceptional. We would highly recommend them to others and will definitely reach out to them if we do any other remodeling in the future.
Types of work - Relocated/remodeled the kitchen, built a large walk-in pantry, a mudroom and enlarged the dining room.
Recognized Excellence - The construction staff at Otterbeck Builders Inc. is top-notch. Their professionalism, work ethic and courtesy exceed expectations. Rudy treats every piece of the project as if it were his own home. His skills and attention to detail are amazing. There isn't anything he cannot do. Alex is also an incredible worker. He is a great carpenter who makes sure what he is doing comes out just right.
Areas Of Satisfaction - This was our second project with Otterbeck and the quality of their work is always excellent.
Yes, I would.
Recognized Excellence - I would like to recognize Jeremy. He was very professional and helpful.
Areas Of Satisfaction - All areas
Additional Comments - They were very professional and attentive and they provided excellent work.
Very professional group of people who care about doing the job right and the way you want it done.
Recognized Excellence - Nick Otterbeck and builders Jeremy and Jody.
Areas Of Satisfaction - Interaction in finding out how exactly I wanted the work done.
Additional Comments - Thank you for the gift basket!
Recognized Excellence - Everyone did a fine job
Areas For Improvement - none
Areas Of Satisfaction - They did a fine job
Additional Comments - The price was not inexpensive, but the end product was worth the cost
Areas Of Satisfaction - I am pleased the attention to detail in my bathroom. It was done very well.
Additional Comments - Jared was very good at what he did. He was very courteous and his workmanship was exceptional, especially with the trim. He was very personable, neat and, clean.
We are very pleased with Otterbeck Builders.
Areas Of Satisfaction - I am very satisfied with their workmanship. I enjoy working with Nick.
Lead Source - I have used them before for other projects. Excellent service.
Types of work - We had Pella windows installed and Hardie cement siding installed
Clean - They are very clean
Safe - Very safe
Communication - They are outstanding with communication. They kept us updated with their schedule daily.
Quality Of Materials - Excellent quality of materials. We are extremely pleased with our new windows and siding.
Quality Of Workmanship - Excellent carpentry skills.
Expertise - I highly recommend them
Professional & Organized - Very professional and organized
Design - Our home looks like a new home now,
Recognized Excellence - Nick was wonderful in assisting us with our planning of the entire project. We are very pleased with how well he coordinated everything. When the project started, Joe kept us updated and was very helpful in answering our questions. Rudy is an outstanding carpenter and we are very pleased with his high quality of workmanship. Jared and Paul were hard working also. We are very pleased.
Areas Of Satisfaction - Met and exceeded our expectations in making our project turn out beautiful
Additional Comments - We are very pleased with Otterbeck Builders
I have already recommended Otterbeck Builders to a number of my friends, family and co-workers and will continue to do so.
Types of work - Otterbeck Builders installed a great-room and a two car garage. We are already working with them to handle another project for us.
Clean - At the end of the day, other than the newly completed work, you could not tell that contractors had been here at all. Everything was picked up, swept up and put away.
Safe - The job site was completely safe at all times and anything that needed to be fenced or roped off, was.
Respectful - Otterbeck Builders treated our property better than we do. They would not even walk through the door to the existing house without putting on "booties" over their shoes.
Communication - We received almost daily communications with Otterbeck via emails, phone calls and on-site visits to keep us up-to-date on schedules or changes.
Quality Of Materials - All of the materials used were top quality. If something came in that wasn't, it was sent back and a replacement was brought in.
Quality Of Workmanship - We are more than satisfied with the quality of their workmanship. The skills, knowledge and craftsmanship exhibited by the staff throughout the project created a finished product they should be proud of. We have received many compliments on our addition.
Problem Resolution - Any issues that arose were handled seamlessly. One issue arose with a sub-contractor that would have caused a delay - Otterbeck sent their top team to the site and handled it on the spot. They made sure the job was done above and beyond our satisfaction.
Professional & Organized - This was the most professional and organized vendor I have ever dealt with. They made the entire project work smoothly or at least made it appear as though it did. To me that is the sign of a great contractor.
Schedule - The project was completed as promised. They may have even been a few days ahead of schedule.
Value - The saying "You get what you pay for" was very true in this case. We definitely received our monies worth.
Sales Knowledge - We worked with Nick from start to finish with our project. He answered any and all questions for us and guided us through the process. He was able to recommend options and solutions to any concerns we may have had.
Design - They made sure the project came in as designed. We love it.
Recognized Excellence - I don't think there is anyone we wouldn't recognize. Rudy and Jared work so well together and are excellent at their jobs. They are like a well-oiled machine. I don't think there is anything Rudy is unable to do. Rudy is an excellent craftsman. Nick is very good at communication with us and organizing the project so it runs smoothly. Joe kept us informed and is willing to jump in at a moment's notice to get a job done. All of their staff is friendly and courteous.
Areas For Improvement - There were none.
Areas Of Satisfaction - I truly believe Otterbeck Builders exceeded our expectations in every area. They and their staff are so professional and courteous. They all seem to have a great work ethic and excellent skills in the work they do. They also seem to truly love what they do. I think that shows in the finished product.
Additional Comments - We are very pleased with the finished project. The quality of the work exceeded our expectations. We are looking forward to our next project with Otterbeck Builders and will recommend them to everyone.
I highly recommend them. They did a very professional job, they did it on time, and they did excellent quality workmanship.
Recognized Excellence - Rudy was in charge of the project and he did an excellent job. He did most of the work and he was meticulous and extremely patient with me and my questions when I wasn't sure what was going on. He did a great job.
Areas For Improvement - I don't know if they could have improved on anything. They di exactly what I wanted and when I called them to come back out there was no hassle and they would take care of everything. I could not have asked for better.
Areas Of Satisfaction - They were very professional and organized. They had a plan, they finished and now it's done. I am already thinking about calling them for something else.
Respectful - This is one of the many ways in which Otterbeck truly stands out.
Quality Of Workmanship - Extremely!
Recognized Excellence - Rudy exceeded our expectations. The quality of his work was outstanding and his attention to detail was fantastic. Al and Rudy were both very respectful of our home in their work and in their oversight of subcontractors. Nick did an amazing job communicating with us and coordinating the project.
Areas Of Satisfaction - Their quality of work, respect for homeowners and their property. Continually asking for and adapting to customer feedback.
Additional Comments - We had a very positive experience working with very skilled people who conducted the project as if it was being done on their own home. They seemed genuinely invested and truly cared about providing a quality work product.
Areas Of Satisfaction - Their personnel were instrumental in guiding me to a pleasing outcome. Some of the areas I had no prior experience to make key decisions and without that guidance I’m not sure I’d have the great outcome I did.
Additional Comments - I’ve never had a company of such excellence work on my home. They were clean, communicative, trustworthy, professional & a pleasure to work with. I would highly recommend them to anyone wanting a professional outcome for their project.
Clean - Every day the guys tidied up the materials.
Communication - In the beginning and throughout the project we felt the communication was fantastic. At the end we felt that we were kind of left in the dark. We were waiting for a part to come in but didn't hear anything on the progress. Overall we were pleased!
Recognized Excellence - Corey and Nick were great! Jim and Mike were also excellent!
Areas Of Satisfaction - We love our deck!!
Additional Comments - Thank you!!
Schedule - The project got delayed because the supplier ordered the wrong faucet, which wasn't Otterbeck's fault. It took extra time to get the correct faucet and a new sink basin with the correct number of holes.
Value - The bathroom cost more than I expected, but the quality of Otterbeck's work and their attention to detail makes me feel like it was money well spent. I could have spent less with someone else, but I'm not sure I would be as happy with the job.
Recognized Excellence - Joe Garceau was the production manager on my project. He was very communicative about things that came up during the course of the project. He was so responsive that I felt like I could bring things to his attention and that he would take care of it. There are a lot of guys out there that would just shrug and not do anything if you let them know about a problem.
Areas For Improvement - They are great. I don't have any suggestions for improvement.
Areas Of Satisfaction - Attention to detail, responsiveness to issues brought to their attention, helping me think things through so that I could make a decision, quality of work.
Additional Comments - I would highly recommend Otterbeck Builders!
We are enjoying our new kitchen very much! We are so glad we made the decision to do it. Otterbeck Builders did a wonderful job and we highly recommend them.
Areas Of Satisfaction - We are extremely pleased, with the quality and craftsmanship of our project.
I have recommended Otterbeck Builders to many people.
Schedule - Our construction schedule changed a due to unforeseen circumstances. We were ALWAYS informed when there would be a change in schedule, as well as why and for how long.
Areas For Improvement - We had some issues with electrician. Dett ALWAYS followed up on the issues and made sure they were swiftly attended to.
Additional Comments - We have had two previous major construction projects. They were both filled with problems...especially communication. Working with Dett Otterbeck Builders has been a far superior experience..I would be happy to recommend Otterbeck Builders to anyone looking to do construction or renovation
Recognized Excellence - Vinnie, who was the primary employee on site for the entire project, did a thorough an efficient job daily.
Areas Of Satisfaction - They met all my expectations!
Additional Comments - They are very curtious and professional.
Quality Of Materials - Drain that came with the tub was inferior. Plumber replaced immediately. Vanity quality poor. Otterbeck was not at fault as we picked the vanity out of a catalog. Our mistake! However, we would have made other arrangements if we had known the poor quality when the vanity was delivered.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Otterbeck Builders Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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