They met all my expectations!
They are very curtious and professional.
Drain that came with the tub was inferior. Plumber replaced immediately. Vanity quality poor. Otterbeck was not at fault as we picked the vanity out of a catalog. Our mistake! However, we would have made other arrangements if we had known the poor quality when the vanity was delivered.
Yes, Vinny our carpenter did a great job.
They meet all of our expectations.
We are very happy !
The entire team is extremely professional and knowledgeable.
The areas in which Otterbeck Builders exceeded our expectations were in their level of professionalism and their quality of work.
I am very happy with how the renovation turned out. Everyone I met at Otterbeck embodied the company's clear focus on quality, attention to detail, and work ethic. They seem committed to insuring that the work is well done and that the customer is well cared for and satisfied with all aspects of the project.
Definitely. My overall experience is such that I have no problem recommending Otterbeck.
I know it's a time-consuming pain to protect the interior and exterior, but it is so worthwhile. The actual project results can be ever so wonderful, but if the surroundings are destroyed in the process the homeowner is left with additional remediation expense.
I was timely informed about upcoming work, progress that wasn't visible (e.g., orders placed), and changes to the original work plan My phone calls and emails were returned timely and the responses were crisp and to the point.
I never got the impression that anyone was doing this for the first time. It was always apparent that the staff was able to deal with the inevitable problems and unusual situations, not just the best case when everything falls into place. Everyone seemed to be thinking about what they were doing, not just slapping things together.
Everyone was very professional throughout the project. And the whole project was well-organized from concept to final walk-through. I get a lot of confidence from seeing that Otterbeck has a written, detailed, project plan from the get-go and sticks to it, with modifications and updates as circumstances require. I wouldn't be impressed if the project plan was in somebody's head and not visible. Otterbeck runs their business as a "business"; that is, they're not just good craftsmen; they have a handle on all aspects of the business. Some things that indicates that they're professional and organized are: - There's a written detailed project plan. - There's a real contract with a payment schedule and everything. - The back-office accounting is timely and accurate. This is so trouble-free that it's easy to overlook how hard it can be to get right. - Progress essentially never stops, so the homeowner isn't left with an unfinished project that goes nowhere for weeks at a time. - Otterbeck keeps all their employees up to date on all the projects that they're working on so that when somebody comes onto a project for the first time, they're not coming in cold-- they already have a pretty good idea where the project stands and where it's going. I am not disappointed at all that work stops a little early on Fridays in order to get to the weekly meeting.
I was impressed that the project essentially came in on the date that was originally planned, even though weather delayed starting by a week.
Didn't give this the highest rating, only because construction always seems to be too costly. Everything else is so good, I wouldn't use a different contractor just based on cost.
In the initial planning process, the salesperson was very helpful in looking at various alternatives and discussing the plusses and minuses of each. I appreciate that the salesperson kept a finger on the pulse of the project and stopped by periodically to make sure things were going ok.
Golly, everybody at Otterbeck was so helpful and easy to work with that it's hard to point to individuals. Everybody is good at what they do. Jason did a great job of leading the actual construction. Joe probably doesn't always get the recognition he deserves for keeping things on track and solving the zillions of problems and snags that must come up on these projects.
Hard to single out any one thing, as I'm very pleased with how the whole project was done, from initial vague idea to the finished product. This is my second project with Otterbeck, and the first one set a pretty high bar for my satisfaction on this project. I was not disappointed.
One thing I like was Otterbeck's adaptability. Last-minute changes like making a long deck a foot wider than originally planned, making steps wider and landings smaller, or adding gutters. Of course that can increase the cost, but the difference can be so dramatic. Generally, I am very satisfied and would be extremely reluctant to use a different contractor.
Weather played a large part in the schedule slipping
Responding to phone calls, Answering questions, Quality of workmanship
Wonderful workmanship & the crew go out of their way to accommodate the client.
Always picked up & left a clean work area @ the end of the day.
Always had areas taped off during the foundation construction.
We have had Otterbeck Builders work for us in the past, was familiar with their high standards & respect for for our property & belongings.
Almost daily, Joe had stayed in contact though out the period that they where here working.
Otterbeck only used the best lumber & sent anything with the slightest imperfections back to their suppliers.
All off the crew working went out of their way to do the best possible job, they had a lot of hot & humid weather to deal with, but worked right through it & completed the contracted work.
2nd to none, the roof line on the addition was a bit tricky to tie into the existing house, but the crew created a roof line better than I could imagine.
The only problem was to create the tie in to the existing roof, but Otterbeck handle the chore. Other than that, there were absolutely NO problems
Every day Otterbeck was on time, & often early on the job. They lost just a couple days of work, due to rain beyond the ability to work through the never ending rain.
Again, the crew was here on time, & often early. finished the job within the time frame as discussed.
With Otterbeck, we got top notch workmanship.
Dett Otterbeck had better ideas for our addition than we could have imagined ourselves.
All of the crew were wonderful A big thank you to Dett, Joe, Cory,Nick, Rudy, & Chris
We will use Otterbeck in the future, & we HIGHLY recommend Otterbeck to everyone we talk to about our addition.
Results were even better than I envisioned
Totally appreciated the windows being totally wrapped as they were before. Initially top of window near steel support (near brick) was not wrapped and looked not finished. Looks great now!
Dependable, reliable, neat, good quality.
I would recognize Det, Chris, and Corey for exceptional service. They were all excellent.
The scheduling was earlier than expected, so that was good.
We are extremely pleased, with the quality and craftsmanship of our project.
Originally they said it would take 2 or 3 and it ended up taking longer. The gentlemen doing the work the was on vacation for a few days, so that is probably why it took longer. There was no problem, we were aware of it.
i would like to recognize Jason, the gentlemen who did the job. He was very good.
The quality of the work when it was finish.
Otterbeck Builders is a good choice if you have the budget to do it right. You can get less expensive work done which might meet other projects needs. From our perspective, we don't want to cover things up, we want it done right and professionally. I know that's the results we'll get from Otterbeck Builders.
Dett and his team worked closely with us to plan an execute our projects. The project was well coordinated and executed.
Everyone from Otterbeck builders and the subcontractors used were very professional and did a great job.
Minor adjustments to the schedule were required that were mostly out of the control of Otterbeck buildders. They did a great job communicating the adjustments and the reason without making any excuses.
Budget and all adjustments to the project or materials that impacted the budget were discussed and agreed upon, there were no surprises.
Everyone did an excellent job. While there were working on the project you felt like there were working on their own house and didn't take short cuts or hide issues.
We had regular communications before, during and the close of the project.
Everyone from Otterbeck Builders and all of the subcontractors were very professional. Once they started the project they focused on doing it correctly. Communications with everyone working on the project was clear and helpful. They kept us informed of issues they uncovered and how they were going to resolve it.
This was our third project with Otterbeck Builders. We know the project will be done right.
There were several areas where "a little extra" care was given on working on the porch and deck. The team thought about how they what they needed to be done and treated our project like there own. They were on a timeline (as would be expected), but didn't rush the job to get to the next project. We waited for the start date to begin on our project, once they started they stayed until everything was done right.
Vinnie, who was the primary employee on site for the entire project, did a thorough an efficient job daily.
The project took longer than anticipated, but the delays were mostly due to issues with subcontractors and particularly supplier errors.
The staff do an excellent job of communicating throughout the project. They always responded to concerns or questions promptly.
The attention to detail shown by the lead carpenter paid off in the finished product. With a project of this size we had high expectations and they were met, down to the small details.
Internet and seeing job sites in the area.
The whole thing was satisfying. I am most satisfied with the out come; it was wonderful.
My husband saw a sign on the road near us where they were doing work.
I just think they are a wonderful company to work with, and I am pleased with how professional they were. Things couldn't have been better.
I am most satisfied because I am thrilled that they were always punctual, did what they said they were going to do, and the results were perfect.
I was most satisfied with all areas. I was satisfied with the construction, workmanship and the cooperation of the employees
I was most satisfied with the quality of the work. It was very good.
Otterbeck builders are extremely professional. All withers have been highly skilled, very accommodating and punctual. Daily clean-up was amazing. I've never worked with a contractor that was as unobtrusive as these workers. The quality of the work is excellent and attention to detail is exceptional. I highly recommend Otterbeck Biilders, Inc.
Quality, professionalism, cleanliness and attention to detail.
This is the second time that we have used Otterbeck Builders Inc. and we are totally satisfied with these folks. They are fantastic, wonderful people to deal with.
I was most satisfied with the quality. It was outstanding. The people that we dealt with were outstanding and courteous.They responded to any issues that we had and the materials that they used were excellent. Good quaility!
We got the information 3 years ago from a yard sign in a neighbors yard and had them do our deck. The deck was such good quality that we decided to have them do our kitchen remodel.
I was most satisfied with the whole overall job. The sales pitch all the way to the building process was great.
I was most satisfied with the organization that they provide from the start. They give you start to finish dates. They are reasonable about estimating how long a job will take and who will be there at what times. They are organized, efficient, and accurate.
We heard about Otterbeck Builders because we have used them four times now.
Otterbeck Builders Inc. is top notch & the crew @ Otterbeck worked through the project efficiently & did the job completely. I'll be recommending Otterbeck & hope to work with Otterbeck in the future on another project that we have planed.
Otterbeck worked through some unfavorable weather conditions to get the addition completed. The work was done efficiently & completely.
Local builder & TV ads.
The entire Otterbeck team were very professional,courteous and the workmanship was very good.
Most impressed was the professionalism, and workmanship
Quality of workmanship and professionalism of employees.
Thoroughness , attention to detail
We were most satisfied with how organized the staff were. We were also impressed by the neatness and how the job site was left when they finished each day. Our little bathroom is functional and perfect!
Very professional manner. The job site was extremely neatly maintained.
Based on their performance on a smaller project last year, we chose them again for this larger and more complex project for a variety of reasons: Their quality of work; they're fair and follow through on what they say; keep us in the loop as to what is going on and notify us of changes. In our experience their word means what they say. Staff are courteous and respectful. In particular, Chris is awesome: he is personable, displays incredible quality of work and attention to detail. He took the time with us to problem solve and think through things on a regular basis and at important decision points through out the process. Above all this company seems to care about doing the job right the first time. We couldn't be happier with the outcome.
They excelled in this area.
Their quality of work, communication and their staff.
Local newspaper article.
I just feel the front office needs to get their act together.
I was most satisfied with the quality of the work completed and the attentiveness of the workers.
We have used Otterbeck Builders in the past.
The work that we received and I saw everyday is simply amazing. They totally changed our porch and it looks twenty times better than it did before. That is because of the workmanship and everyone I dealt with was very professional and easy to talk to. I am bubbling over with joy about the outcome of the porch.
Chris worked on our porch by himself and built it and it is awesome. He was professional and cleaned up before he left. He was easy to talk to and most of all he is a talented person.
They fell short on the scheduling of when it was suppose to be done. They did not take into account the Thanksgiving and Christmas holidays so it went past our original date however I know in one instance they were waiting on materials.
Communication was great especially answering emails promptly. We were always able to reach someone if there was a problem or question.They were attentive to our satisfaction with many little details down to trim and hardware. We made some modifications and additions during the project and they were always willing to discuss things, and were quick about getting written change orders to us to confirm.
Our lead carpenter, Jason. Jason was wonderful, talented and a pleasure to have in our home. His experience as an EMT helped him when installing our handicapped accessible master bath. He listened to us and followed through.
Excellent employees, responsive management, superior knowledge of construction and ancillary professions.
On site supervision, responsiveness to questions and requests, orderliness of work, professionalism and friendliness.
They did a wonderful job. It turned out really nice.
I am most satisfied with their workmanship and quality.
We've known Otterbeck Builders for years as a builder. He has done some work on other windows and stuff for us.
This was the second remodeling project that Otterbeck has done for us and we were completely satisfied with the results.
There was a few subcontractors that were not as good as the Otterbeck crew members but any problems were quickly taken care of by the Otterbeck crew.
Otterbeck went out of their way to make sure the project was well done. There were several items that did not meet their specifications that we didn't even notice that they had redone (example: the paint color was a little blotchy and was redone). The cement contractor dug up some of the yard and although Otterbeck was not responsible, they nevertheless fixed the problem. Crew was very careful to clean up any debris each day.
Superb workmanship. Customer satisfaction all the way through.
I was most satisfied in terms of the workmanship of the carpenter, and his dedication to seeing the job through in a timely basis.
I am a return customer, and I have used Otterbeck Builders Inc. for several years now.
I was most satisfied with the carpenters, their chief concern was our satisfaction and happiness.
We knew about them from their reputation.
I am very pleased with their quality of service.
I am very satisfied with their workmanship. I enjoy working with Nick.
I have used them before for other projects. Excellent service.
The workers where highly professional and skilled at their craft. They were consistent and reliable and went out of their way to explain the various stages of the work.
I was satisfied with their professionalism and quality of workmanship.
I saw their tv advertisement.
I think they are outstanding, professional, and courteous. I appreciated their wonderful craftsmanship.
I was satisfied most with the job that they did. I was very pleased with the carpenter.s
Otterbeck Builders does outstanding work. We were very happy to have them work with us and they did an outstanding job.
We talked with Nick, he came to look the project over, and everything worked out the way he said. They actually finished the job more quickly than we expected.
I have and will continue to recommend OBI to everyone who inquires about the two renovation projects completed at my house by Otterbeck Builders.
Communication - staff are very responsive to all questions and concerns. Project management - material purchases, task and personnel scheduling are all right on target. Experienced personnel - quality of workmanship is top-notch. Respect - consideration for the condition of my home as if it were their own.Their willingness to work with me, and not just for me, is very much appreciated.
They continually work to strengthen and improve their project management practices, both in the office and on the job site.
Rudy, Nick, Mark and John seem to always strive for the best outcome on whatever task is in front of them. I really appreciate their work in making the project a calm and deliberate success.
My "kitchen and more" project was fairly large and had a lot of moving parts. We didn't have any problems with receiving the correct product selections. I really appreciated the assignment of additional guys to install the entry doors, new front porch and garage trim, all while work continued on the kitchen. It was a lot of people to juggle in my house on some days, but seeing how much was accomplished every week was worth it. The project progressed well and without major complications.
The staff we dealt with at Otterbeck Builders were all respectful, exhibited great attention to detail,, were responsive to our questions, accommodated our concerns and provided an end product that accomplished our goals. From beginning to end, they managed the project extremely well.
From Scott, Vinny and Jimmy who were involved in the initial phase of the work, Kyle your gutter subcontractor, to Joe who came to check on things, they all were very respectful. Chris who oversaw the project start to finish, exhibited great attention to detail, was responsive to our questions, accommodated our concerns and provided an end product that accomplished our goals. From beginning to end, Nick managed the project extremely well.
Attention to detail, quality of work, respect of the staff, the level of communication and follow through.
Ottebeck may be a bit more expensive than others but they deliver what they promise and that is huge in the home remodeling business. If something isn't right they make it right. We never worried about them disappearing before the job was complete. Something we can't say about many of the contractors we've worked with in the past.