Recognized Excellence - Everyone did a fine job
Areas For Improvement - none
Areas Of Satisfaction - They did a fine job
Additional Comments - The price was not inexpensive, but the end product was worth the cost
Areas Of Satisfaction - I am pleased the attention to detail in my bathroom. It was done very well.
Additional Comments - Jared was very good at what he did. He was very courteous and his workmanship was exceptional, especially with the trim. He was very personable, neat and, clean.
We are very pleased with Otterbeck Builders.
Areas Of Satisfaction - I am very satisfied with their workmanship. I enjoy working with Nick.
Lead Source - I have used them before for other projects. Excellent service.
Types of work - We had Pella windows installed and Hardie cement siding installed
Clean - They are very clean
Safe - Very safe
Communication - They are outstanding with communication. They kept us updated with their schedule daily.
Quality Of Materials - Excellent quality of materials. We are extremely pleased with our new windows and siding.
Quality Of Workmanship - Excellent carpentry skills.
Expertise - I highly recommend them
Professional & Organized - Very professional and organized
Design - Our home looks like a new home now,
Recognized Excellence - Nick was wonderful in assisting us with our planning of the entire project. We are very pleased with how well he coordinated everything. When the project started, Joe kept us updated and was very helpful in answering our questions. Rudy is an outstanding carpenter and we are very pleased with his high quality of workmanship. Jared and Paul were hard working also. We are very pleased.
Areas Of Satisfaction - Met and exceeded our expectations in making our project turn out beautiful
Additional Comments - We are very pleased with Otterbeck Builders
I have already recommended Otterbeck Builders to a number of my friends, family and co-workers and will continue to do so.
Types of work - Otterbeck Builders installed a great-room and a two car garage. We are already working with them to handle another project for us.
Clean - At the end of the day, other than the newly completed work, you could not tell that contractors had been here at all. Everything was picked up, swept up and put away.
Safe - The job site was completely safe at all times and anything that needed to be fenced or roped off, was.
Respectful - Otterbeck Builders treated our property better than we do. They would not even walk through the door to the existing house without putting on "booties" over their shoes.
Communication - We received almost daily communications with Otterbeck via emails, phone calls and on-site visits to keep us up-to-date on schedules or changes.
Quality Of Materials - All of the materials used were top quality. If something came in that wasn't, it was sent back and a replacement was brought in.
Quality Of Workmanship - We are more than satisfied with the quality of their workmanship. The skills, knowledge and craftsmanship exhibited by the staff throughout the project created a finished product they should be proud of. We have received many compliments on our addition.
Problem Resolution - Any issues that arose were handled seamlessly. One issue arose with a sub-contractor that would have caused a delay - Otterbeck sent their top team to the site and handled it on the spot. They made sure the job was done above and beyond our satisfaction.
Professional & Organized - This was the most professional and organized vendor I have ever dealt with. They made the entire project work smoothly or at least made it appear as though it did. To me that is the sign of a great contractor.
Schedule - The project was completed as promised. They may have even been a few days ahead of schedule.
Value - The saying "You get what you pay for" was very true in this case. We definitely received our monies worth.
Sales Knowledge - We worked with Nick from start to finish with our project. He answered any and all questions for us and guided us through the process. He was able to recommend options and solutions to any concerns we may have had.
Design - They made sure the project came in as designed. We love it.
Recognized Excellence - I don't think there is anyone we wouldn't recognize. Rudy and Jared work so well together and are excellent at their jobs. They are like a well-oiled machine. I don't think there is anything Rudy is unable to do. Rudy is an excellent craftsman. Nick is very good at communication with us and organizing the project so it runs smoothly. Joe kept us informed and is willing to jump in at a moment's notice to get a job done. All of their staff is friendly and courteous.
Areas For Improvement - There were none.
Areas Of Satisfaction - I truly believe Otterbeck Builders exceeded our expectations in every area. They and their staff are so professional and courteous. They all seem to have a great work ethic and excellent skills in the work they do. They also seem to truly love what they do. I think that shows in the finished product.
Additional Comments - We are very pleased with the finished project. The quality of the work exceeded our expectations. We are looking forward to our next project with Otterbeck Builders and will recommend them to everyone.
I highly recommend them. They did a very professional job, they did it on time, and they did excellent quality workmanship.
Recognized Excellence - Rudy was in charge of the project and he did an excellent job. He did most of the work and he was meticulous and extremely patient with me and my questions when I wasn't sure what was going on. He did a great job.
Areas For Improvement - I don't know if they could have improved on anything. They di exactly what I wanted and when I called them to come back out there was no hassle and they would take care of everything. I could not have asked for better.
Areas Of Satisfaction - They were very professional and organized. They had a plan, they finished and now it's done. I am already thinking about calling them for something else.
Respectful - This is one of the many ways in which Otterbeck truly stands out.
Quality Of Workmanship - Extremely!
Recognized Excellence - Rudy exceeded our expectations. The quality of his work was outstanding and his attention to detail was fantastic. Al and Rudy were both very respectful of our home in their work and in their oversight of subcontractors. Nick did an amazing job communicating with us and coordinating the project.
Areas Of Satisfaction - Their quality of work, respect for homeowners and their property. Continually asking for and adapting to customer feedback.
Additional Comments - We had a very positive experience working with very skilled people who conducted the project as if it was being done on their own home. They seemed genuinely invested and truly cared about providing a quality work product.
Areas Of Satisfaction - Their personnel were instrumental in guiding me to a pleasing outcome. Some of the areas I had no prior experience to make key decisions and without that guidance I’m not sure I’d have the great outcome I did.
Additional Comments - I’ve never had a company of such excellence work on my home. They were clean, communicative, trustworthy, professional & a pleasure to work with. I would highly recommend them to anyone wanting a professional outcome for their project.
Clean - Every day the guys tidied up the materials.
Communication - In the beginning and throughout the project we felt the communication was fantastic. At the end we felt that we were kind of left in the dark. We were waiting for a part to come in but didn't hear anything on the progress. Overall we were pleased!
Recognized Excellence - Corey and Nick were great! Jim and Mike were also excellent!
Areas Of Satisfaction - We love our deck!!
Additional Comments - Thank you!!
Schedule - The project got delayed because the supplier ordered the wrong faucet, which wasn't Otterbeck's fault. It took extra time to get the correct faucet and a new sink basin with the correct number of holes.
Value - The bathroom cost more than I expected, but the quality of Otterbeck's work and their attention to detail makes me feel like it was money well spent. I could have spent less with someone else, but I'm not sure I would be as happy with the job.
Recognized Excellence - Joe Garceau was the production manager on my project. He was very communicative about things that came up during the course of the project. He was so responsive that I felt like I could bring things to his attention and that he would take care of it. There are a lot of guys out there that would just shrug and not do anything if you let them know about a problem.
Areas For Improvement - They are great. I don't have any suggestions for improvement.
Areas Of Satisfaction - Attention to detail, responsiveness to issues brought to their attention, helping me think things through so that I could make a decision, quality of work.
Additional Comments - I would highly recommend Otterbeck Builders!
We are enjoying our new kitchen very much! We are so glad we made the decision to do it. Otterbeck Builders did a wonderful job and we highly recommend them.
Areas Of Satisfaction - We are extremely pleased, with the quality and craftsmanship of our project.
I have recommended Otterbeck Builders to many people.
Schedule - Our construction schedule changed a due to unforeseen circumstances. We were ALWAYS informed when there would be a change in schedule, as well as why and for how long.
Areas For Improvement - We had some issues with electrician. Dett ALWAYS followed up on the issues and made sure they were swiftly attended to.
Additional Comments - We have had two previous major construction projects. They were both filled with problems...especially communication. Working with Dett Otterbeck Builders has been a far superior experience..I would be happy to recommend Otterbeck Builders to anyone looking to do construction or renovation
Recognized Excellence - Vinnie, who was the primary employee on site for the entire project, did a thorough an efficient job daily.
Areas Of Satisfaction - They met all my expectations!
Additional Comments - They are very curtious and professional.
Quality Of Materials - Drain that came with the tub was inferior. Plumber replaced immediately. Vanity quality poor. Otterbeck was not at fault as we picked the vanity out of a catalog. Our mistake! However, we would have made other arrangements if we had known the poor quality when the vanity was delivered.
I am very happy with how the renovation turned out. Everyone I met at Otterbeck embodied the company's clear focus on quality, attention to detail, and work ethic. They seem committed to insuring that the work is well done and that the customer is well cared for and satisfied with all aspects of the project.
Definitely. My overall experience is such that I have no problem recommending Otterbeck.
Respectful - I know it's a time-consuming pain to protect the interior and exterior, but it is so worthwhile. The actual project results can be ever so wonderful, but if the surroundings are destroyed in the process the homeowner is left with additional remediation expense.
Communication - I was timely informed about upcoming work, progress that wasn't visible (e.g., orders placed), and changes to the original work plan My phone calls and emails were returned timely and the responses were crisp and to the point.
Expertise - I never got the impression that anyone was doing this for the first time. It was always apparent that the staff was able to deal with the inevitable problems and unusual situations, not just the best case when everything falls into place. Everyone seemed to be thinking about what they were doing, not just slapping things together.
Professional & Organized - Everyone was very professional throughout the project. And the whole project was well-organized from concept to final walk-through. I get a lot of confidence from seeing that Otterbeck has a written, detailed, project plan from the get-go and sticks to it, with modifications and updates as circumstances require. I wouldn't be impressed if the project plan was in somebody's head and not visible. Otterbeck runs their business as a "business"; that is, they're not just good craftsmen; they have a handle on all aspects of the business. Some things that indicates that they're professional and organized are: - There's a written detailed project plan. - There's a real contract with a payment schedule and everything. - The back-office accounting is timely and accurate. This is so trouble-free that it's easy to overlook how hard it can be to get right. - Progress essentially never stops, so the homeowner isn't left with an unfinished project that goes nowhere for weeks at a time. - Otterbeck keeps all their employees up to date on all the projects that they're working on so that when somebody comes onto a project for the first time, they're not coming in cold-- they already have a pretty good idea where the project stands and where it's going. I am not disappointed at all that work stops a little early on Fridays in order to get to the weekly meeting.
Schedule - I was impressed that the project essentially came in on the date that was originally planned, even though weather delayed starting by a week.
Value - Didn't give this the highest rating, only because construction always seems to be too costly. Everything else is so good, I wouldn't use a different contractor just based on cost.
Sales Knowledge - In the initial planning process, the salesperson was very helpful in looking at various alternatives and discussing the plusses and minuses of each. I appreciate that the salesperson kept a finger on the pulse of the project and stopped by periodically to make sure things were going ok.
Recognized Excellence - Golly, everybody at Otterbeck was so helpful and easy to work with that it's hard to point to individuals. Everybody is good at what they do. Jason did a great job of leading the actual construction. Joe probably doesn't always get the recognition he deserves for keeping things on track and solving the zillions of problems and snags that must come up on these projects.
Areas Of Satisfaction - Hard to single out any one thing, as I'm very pleased with how the whole project was done, from initial vague idea to the finished product. This is my second project with Otterbeck, and the first one set a pretty high bar for my satisfaction on this project. I was not disappointed.
Additional Comments - One thing I like was Otterbeck's adaptability. Last-minute changes like making a long deck a foot wider than originally planned, making steps wider and landings smaller, or adding gutters. Of course that can increase the cost, but the difference can be so dramatic. Generally, I am very satisfied and would be extremely reluctant to use a different contractor.
Wonderful workmanship & the crew go out of their way to accommodate the client.
Clean - Always picked up & left a clean work area @ the end of the day.
Safe - Always had areas taped off during the foundation construction.
Respectful - We have had Otterbeck Builders work for us in the past, was familiar with their high standards & respect for for our property & belongings.
Communication - Almost daily, Joe had stayed in contact though out the period that they where here working.
Quality Of Materials - Otterbeck only used the best lumber & sent anything with the slightest imperfections back to their suppliers.
Quality Of Workmanship - All off the crew working went out of their way to do the best possible job, they had a lot of hot & humid weather to deal with, but worked right through it & completed the contracted work.
Expertise - 2nd to none, the roof line on the addition was a bit tricky to tie into the existing house, but the crew created a roof line better than I could imagine.
Problem Resolution - The only problem was to create the tie in to the existing roof, but Otterbeck handle the chore. Other than that, there were absolutely NO problems
Professional & Organized - Every day Otterbeck was on time, & often early on the job. They lost just a couple days of work, due to rain beyond the ability to work through the never ending rain.
Schedule - Again, the crew was here on time, & often early. finished the job within the time frame as discussed.
Value - With Otterbeck, we got top notch workmanship.
Sales Knowledge - Dett Otterbeck had better ideas for our addition than we could have imagined ourselves.
Recognized Excellence - All of the crew were wonderful A big thank you to Dett, Joe, Cory,Nick, Rudy, & Chris
Areas For Improvement - Absolutely none!
Additional Comments - We will use Otterbeck in the future, & we HIGHLY recommend Otterbeck to everyone we talk to about our addition.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Otterbeck Builders Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys