Areas Of Satisfaction

Their personnel were instrumental in guiding me to a pleasing outcome. Some of the areas I had no prior experience to make key decisions and without that guidance I’m not sure I’d have the great outcome I did.

Additional Comments

I’ve never had a company of such excellence work on my home. They were clean, communicative, trustworthy, professional & a pleasure to work with. I would highly recommend them to anyone wanting a professional outcome for their project.

Clean

Every day the guys tidied up the materials.

Schedule

We were moved to an earlier start date!

Areas Of Satisfaction

We love our deck!!

Schedule

The project got delayed because the supplier ordered the wrong faucet, which wasn't Otterbeck's fault. It took extra time to get the correct faucet and a new sink basin with the correct number of holes.

Value

The bathroom cost more than I expected, but the quality of Otterbeck's work and their attention to detail makes me feel like it was money well spent. I could have spent less with someone else, but I'm not sure I would be as happy with the job.

Recognized Excellence

Joe Garceau was the production manager on my project. He was very communicative about things that came up during the course of the project. He was so responsive that I felt like I could bring things to his attention and that he would take care of it. There are a lot of guys out there that would just shrug and not do anything if you let them know about a problem.

Areas For Improvement

They are great. I don't have any suggestions for improvement.

Areas Of Satisfaction

Attention to detail, responsiveness to issues brought to their attention, helping me think things through so that I could make a decision, quality of work.

Additional Comments

I would highly recommend Otterbeck Builders!

Recognized Excellence

Jason did a great job and was very helpful.

We are enjoying our new kitchen very much! We are so glad we made the decision to do it. Otterbeck Builders did a wonderful job and we highly recommend them.

Areas Of Satisfaction

We are extremely pleased, with the quality and craftsmanship of our project.

I have recommended Otterbeck Builders to many people.

Schedule

Our construction schedule changed a due to unforeseen circumstances. We were ALWAYS informed when there would be a change in schedule, as well as why and for how long.

Areas For Improvement

We had some issues with electrician. Dett ALWAYS followed up on the issues and made sure they were swiftly attended to.

Additional Comments

We have had two previous major construction projects. They were both filled with problems...especially communication. Working with Dett Otterbeck Builders has been a far superior experience..I would be happy to recommend Otterbeck Builders to anyone looking to do construction or renovation

Recognized Excellence

Vinnie, who was the primary employee on site for the entire project, did a thorough an efficient job daily.

Additional Comments

Looking forward to to the next repair!

Areas Of Satisfaction

They met all my expectations!

Additional Comments

They are very curtious and professional.

Quality Of Materials

Drain that came with the tub was inferior. Plumber replaced immediately. Vanity quality poor. Otterbeck was not at fault as we picked the vanity out of a catalog. Our mistake! However, we would have made other arrangements if we had known the poor quality when the vanity was delivered.

Recognized Excellence

Yes, Vinny our carpenter did a great job.

Areas Of Satisfaction

They meet all of our expectations.

Additional Comments

We are very happy !

Areas Of Satisfaction

The whole thing was satisfying. I am most satisfied with the out come; it was wonderful.

Lead Source

My husband saw a sign on the road near us where they were doing work.

The entire team is extremely professional and knowledgeable.

Areas Of Satisfaction

The areas in which Otterbeck Builders exceeded our expectations were in their level of professionalism and their quality of work.

I am very happy with how the renovation turned out. Everyone I met at Otterbeck embodied the company's clear focus on quality, attention to detail, and work ethic. They seem committed to insuring that the work is well done and that the customer is well cared for and satisfied with all aspects of the project.

Definitely. My overall experience is such that I have no problem recommending Otterbeck.

Respectful

I know it's a time-consuming pain to protect the interior and exterior, but it is so worthwhile. The actual project results can be ever so wonderful, but if the surroundings are destroyed in the process the homeowner is left with additional remediation expense.

Communication

I was timely informed about upcoming work, progress that wasn't visible (e.g., orders placed), and changes to the original work plan My phone calls and emails were returned timely and the responses were crisp and to the point.

Expertise

I never got the impression that anyone was doing this for the first time. It was always apparent that the staff was able to deal with the inevitable problems and unusual situations, not just the best case when everything falls into place. Everyone seemed to be thinking about what they were doing, not just slapping things together.

Professional & Organized

Everyone was very professional throughout the project. And the whole project was well-organized from concept to final walk-through. I get a lot of confidence from seeing that Otterbeck has a written, detailed, project plan from the get-go and sticks to it, with modifications and updates as circumstances require. I wouldn't be impressed if the project plan was in somebody's head and not visible. Otterbeck runs their business as a "business"; that is, they're not just good craftsmen; they have a handle on all aspects of the business. Some things that indicates that they're professional and organized are: - There's a written detailed project plan. - There's a real contract with a payment schedule and everything. - The back-office accounting is timely and accurate. This is so trouble-free that it's easy to overlook how hard it can be to get right. - Progress essentially never stops, so the homeowner isn't left with an unfinished project that goes nowhere for weeks at a time. - Otterbeck keeps all their employees up to date on all the projects that they're working on so that when somebody comes onto a project for the first time, they're not coming in cold-- they already have a pretty good idea where the project stands and where it's going. I am not disappointed at all that work stops a little early on Fridays in order to get to the weekly meeting.

Schedule

I was impressed that the project essentially came in on the date that was originally planned, even though weather delayed starting by a week.

Value

Didn't give this the highest rating, only because construction always seems to be too costly. Everything else is so good, I wouldn't use a different contractor just based on cost.

Sales Knowledge

In the initial planning process, the salesperson was very helpful in looking at various alternatives and discussing the plusses and minuses of each. I appreciate that the salesperson kept a finger on the pulse of the project and stopped by periodically to make sure things were going ok.

Recognized Excellence

Golly, everybody at Otterbeck was so helpful and easy to work with that it's hard to point to individuals. Everybody is good at what they do. Jason did a great job of leading the actual construction. Joe probably doesn't always get the recognition he deserves for keeping things on track and solving the zillions of problems and snags that must come up on these projects.

Areas Of Satisfaction

Hard to single out any one thing, as I'm very pleased with how the whole project was done, from initial vague idea to the finished product. This is my second project with Otterbeck, and the first one set a pretty high bar for my satisfaction on this project. I was not disappointed.

Additional Comments

One thing I like was Otterbeck's adaptability. Last-minute changes like making a long deck a foot wider than originally planned, making steps wider and landings smaller, or adding gutters. Of course that can increase the cost, but the difference can be so dramatic. Generally, I am very satisfied and would be extremely reluctant to use a different contractor.

Schedule

Weather played a large part in the schedule slipping

Areas Of Satisfaction

Responding to phone calls, Answering questions, Quality of workmanship

Wonderful workmanship & the crew go out of their way to accommodate the client.

Clean

Always picked up & left a clean work area @ the end of the day.

Safe

Always had areas taped off during the foundation construction.

Respectful

We have had Otterbeck Builders work for us in the past, was familiar with their high standards & respect for for our property & belongings.

Communication

Almost daily, Joe had stayed in contact though out the period that they where here working.

Quality Of Materials

Otterbeck only used the best lumber & sent anything with the slightest imperfections back to their suppliers.

Quality Of Workmanship

All off the crew working went out of their way to do the best possible job, they had a lot of hot & humid weather to deal with, but worked right through it & completed the contracted work.

Expertise

2nd to none, the roof line on the addition was a bit tricky to tie into the existing house, but the crew created a roof line better than I could imagine.

Problem Resolution

The only problem was to create the tie in to the existing roof, but Otterbeck handle the chore. Other than that, there were absolutely NO problems

Professional & Organized

Every day Otterbeck was on time, & often early on the job. They lost just a couple days of work, due to rain beyond the ability to work through the never ending rain.

Schedule

Again, the crew was here on time, & often early. finished the job within the time frame as discussed.

Value

With Otterbeck, we got top notch workmanship.

Sales Knowledge

Dett Otterbeck had better ideas for our addition than we could have imagined ourselves.

Recognized Excellence

All of the crew were wonderful A big thank you to Dett, Joe, Cory,Nick, Rudy, & Chris

Areas For Improvement

Absolutely none!

Additional Comments

We will use Otterbeck in the future, & we HIGHLY recommend Otterbeck to everyone we talk to about our addition.

Areas Of Satisfaction

Results were even better than I envisioned

Recognized Excellence

I would recognize their lead carpenter, Jason, for exceptional service. He did a very great job, and he was great on detail.

Areas For Improvement

They addressed any problems that I had right away.

Areas Of Satisfaction

They exceeded my expectations. They were very professional.

Problem Resolution

Totally appreciated the windows being totally wrapped as they were before. Initially top of window near steel support (near brick) was not wrapped and looked not finished. Looks great now!

Areas Of Satisfaction

Dependable, reliable, neat, good quality.

Recognized Excellence

I would recognize Det, Chris, and Corey for exceptional service. They were all excellent.

Areas Of Satisfaction

The scheduling was earlier than expected, so that was good.

Schedule

Originally they said it would take 2 or 3 and it ended up taking longer. The gentlemen doing the work the was on vacation for a few days, so that is probably why it took longer. There was no problem, we were aware of it.

Recognized Excellence

i would like to recognize Jason, the gentlemen who did the job. He was very good.

Areas Of Satisfaction

The quality of the work when it was finish.

Otterbeck Builders is a good choice if you have the budget to do it right. You can get less expensive work done which might meet other projects needs. From our perspective, we don't want to cover things up, we want it done right and professionally. I know that's the results we'll get from Otterbeck Builders.

Expertise

Dett and his team worked closely with us to plan an execute our projects. The project was well coordinated and executed.

Professional & Organized

Everyone from Otterbeck builders and the subcontractors used were very professional and did a great job.

Schedule

Minor adjustments to the schedule were required that were mostly out of the control of Otterbeck buildders. They did a great job communicating the adjustments and the reason without making any excuses.

Budget

Budget and all adjustments to the project or materials that impacted the budget were discussed and agreed upon, there were no surprises.

Construction Quality

Everyone did an excellent job. While there were working on the project you felt like there were working on their own house and didn't take short cuts or hide issues.

Communication

We had regular communications before, during and the close of the project.

Employees & Subcontractors

Everyone from Otterbeck Builders and all of the subcontractors were very professional. Once they started the project they focused on doing it correctly. Communications with everyone working on the project was clear and helpful. They kept us informed of issues they uncovered and how they were going to resolve it.

Trust

This was our third project with Otterbeck Builders. We know the project will be done right.

Areas Of Satisfaction

There were several areas where "a little extra" care was given on working on the porch and deck. The team thought about how they what they needed to be done and treated our project like there own. They were on a timeline (as would be expected), but didn't rush the job to get to the next project. We waited for the start date to begin on our project, once they started they stayed until everything was done right.

Schedule

The project took longer than anticipated, but the delays were mostly due to issues with subcontractors and particularly supplier errors.

Communication

The staff do an excellent job of communicating throughout the project. They always responded to concerns or questions promptly.

Areas Of Satisfaction

The attention to detail shown by the lead carpenter paid off in the finished product. With a project of this size we had high expectations and they were met, down to the small details.

Lead Source

Internet and seeing job sites in the area.

I just think they are a wonderful company to work with, and I am pleased with how professional they were. Things couldn't have been better.

Areas Of Satisfaction

I am most satisfied because I am thrilled that they were always punctual, did what they said they were going to do, and the results were perfect.