They listened to me and answered my questions. I was very pleased.

Clean

Clean - Everything was left spotless.

Safe

Safe - No tools were left area. Area was very safe.

Respectful

Respectful - All workers were respectful.

Communication

Communication - I was no problem with any communication.

Quality Of Materials

Quality Of Materials - All materials purchased were discussed with me.

Quality Of Workmanship

Quality Of Workmanship - True professional workmanship. They take pride in their jobs.

Problem Resolution

Problem Resolution - No problems.

Professional & Organized

Professional & Organized - They take pride in their work.

Schedule

Schedule - The projects were all completed on schedule.

Value

Value - I felt the value of materials and workmanship was very much worth the value.

Sales Knowledge

Sales Knowledge - They know what was needed for each project.

Design

Design - The design met my needs.

Recognized Excellence

Recognized Excellence - Corey and Peter for sure!!!

Areas For Improvement

Areas For Improvement - I’m happy.

Areas Of Satisfaction

Areas Of Satisfaction - It was all satisfactory.Ill see you soon for my next project.

Clean

Clean - The construction crew organized and cleaned up the worksite after each day and when the project was complete.

Safe

Safe - Yes, the back door leading up to the staircase was blocked off before the project was started so that it wasn't inadvertently opened before the staircase was completed.

Communication

Communication - Yes, whenever I had any questions that came up regarding the project, I would call and received a timely response. Also, whenever there were delays due to the weather and the workers weren't coming, I was always notified in advance.

Problem Resolution

Problem Resolution - None

Professional & Organized

Professional & Organized - Yes, I received a Project Proposal and Contract prior to the start of the project. Office staff was always very pleasant. Workers and Project Manager were introduced.

Schedule

Schedule - Yes, there were a few delays particularly with the mason being unable to pour cement due to the unusually rainy weather this spring.

Recognized Excellence

Recognized Excellence - Corey Otterbeck was very good at answering any questions regarding the construction project in a way that was easily understood.

Areas Of Satisfaction

Areas Of Satisfaction - Otterbeck Builders took care of obtaining the Building permit for this project and I didn't have to deal with the Town if any questions came up. I am retired and spent much of my time in the house while the work was taken place. During that time, workers arrived early and were surprisingly quiet throughout the workday.

Recognized Excellence

Recognized Excellence - Dett & Rudy for their expertise & talent

Areas For Improvement

Areas For Improvement - Very pleased..a very positive experience

Areas Of Satisfaction

Areas Of Satisfaction - Great attention to detail & flexibility to changes that developed

Additional Comments

Additional Comments - Very pleased either the finished product…recommend them to others

Additional Comments

Additional Comments - Everyone involved did an excellent job!

We find all their employees to be professional, communicate well, stands by their work, and deliver excellent results.

Types of work

Types of work - And Master Bedroom refresh with paint and new flooring

Quality Of Workmanship

Quality Of Workmanship - Excellent!

Recognized Excellence

Recognized Excellence - Dan's attention to detail and excellent quality of work.

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism, quality work, keep worksite clean and safe.

I would not recommend. We paid what I would consider a premium based on promise of a well managed project and expecting a crew of experienced tradesman and a well managed project. I feel like we received a two man crew, trying to do their best that took more time than it should have and delivered a substandard project. If I want one or two guys, feeling their way through, I could have hired my cousin...literally.

Everyone at Otterbeck was easy to work with, detail oriented, excellent communication and craftsmanship. We are very happy with our bonus room renovation and highly recommend Otterbeck for any renovation work.

Recognized Excellence

Recognized Excellence - Brendan, Rudy, Peter were very detailed and dedicated to the work.

Areas Of Satisfaction

Areas Of Satisfaction - Top notch work, anything we asked for the guys were able to accomplish. Kept the site clean. If any problems came up, they were fast to resolve and made sure we were 100% satisfied.

Additional Comments

Additional Comments - The guys at Otterbeck were very easy to work with and we are thrilled with our bonus room renovation.

Recognized Excellence

Recognized Excellence - Nick Otterbeck

Work Is always done professionally

Areas For Improvement

Areas For Improvement - painting pvc trim. fixing sicking attic door

Areas Of Satisfaction

Areas Of Satisfaction - windows general job site neatness

Additional Comments

Additional Comments - we always use otterbeck for complex projects

I have already recommended Otterbeck Builders to neighbors and friends!

We love the new space! We had quartzite walls and countertops, heated floors in the bathroom, floor to 13' tall closets. It was a complicated vaulted ceiling and it looks fantastic!

Michael was with us from May to October and we lived in the space the whole time. He understood my sense of humor. We were sorry to see him go. He was capable, kind, creative, and respectful. If you remain that way for 5 months, it is a testament to your respect for the homeowners and your own craft.

Thank you!

Quality Of Materials

Quality Of Materials - The paint does not seem to be great. It rubs off the walls when we slide paintings up and down to hang or when we hung the curtains and the rod brushed the wall. No dings just paint wipes off down to smooth paper. Weird. The paint on the threshhold for the French doors is already chipped.

Quality Of Workmanship

Quality Of Workmanship - We love the space! My mom and Gary love the space! The finish trim around the master closet makes me happy every day!

Problem Resolution

Problem Resolution - You guys are great! We did have troubles from the shower threshold, stone wall, and the bathroom cabinets and you addressed them all.

Schedule

Schedule - Bertch cabinets. Ugh.

Design

Design - Michael was able to redesign effectively. You did not do my original design. Nolan Engineering pdid. It was terrible.

Recognized Excellence

Recognized Excellence - Michael!!!

We already passed on Corey’s card to neighbors with old flood damage.

Types of work

Types of work - Flooring

Respectful

Respectful - Again, Otterbeck employees were respectful but the flooring subcontractors used our dropcloth-covered furniture as benches for their tools, supplies, and drinks, which we did not appreciate.

This was the second project completed at the residence using Otterbeck Builders. They communicated each days expected events and notified us of changes etc. In a timely manner.

Recognized Excellence

Recognized Excellence - Corey for his immediate attention to any concerns or needs. Art for his expertise in carpentry and ability to understand my design thoughts, even when they changed some.

Areas For Improvement

Areas For Improvement - We realize help is a problem for all businesses in our area and occasionally where 2 men would have been more efficient and sometimes safer only one was present.

Areas Of Satisfaction

Areas Of Satisfaction - Ease to work and communicate with.

Respectful

Respectful - Always cared about us and our needs first.

Problem Resolution

Problem Resolution - They made sure things were running smoothly at all times even if there were any small bumps in the road.

Recognized Excellence

Recognized Excellence - Dan & Nick were on top of everything and I wasn't worried.

Areas For Improvement

Areas For Improvement - I think it would put the cherry on top if Otterbeck was able to have a design crew on staff at some point in the future. Given, I didn't have the best experience with Curtis Lumber, but that's at no fault of OB.

Areas Of Satisfaction

Areas Of Satisfaction - Attention to detail and urgency to get the job done well and on time.

Types of work

Types of work - Otterbeck Builders did our garage and another room.

Recognized Excellence

Recognized Excellence - I would like to recommend Nick and Brenden for their exceptional service. They were wonderful. The whole crew was great.

Areas Of Satisfaction

Areas Of Satisfaction - They are very willing to be flexible and address things as we go along. If we noticed something in the middle of it, they addressed it.

Types of work

Types of work - They did reconstruction for my sunroom.

Recognized Excellence

Recognized Excellence - I would like to recognize Dett and Rudy for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with how they successfully completed the project on time and on schedule. We are satisfied.

Additional Comments

Additional Comments - It was a very positive experience. They are a great company to work with, and I will certainly reach out to them again. I would like to build another garage as my next project, and I will ask them for input. There is always something else to do, so I will reach out to them again.

Very professional from initial contact through final job completion.

Types of work

Types of work - Replacing an existing second story deck with a new deck with Timbertech material, including the foundation, structural work, decking and railing.

Recognized Excellence

Recognized Excellence - I want to recognize everyone I had contact with for their exceptional service: Cory the project planner, Tracy the office manager, Julie the financial person, the project manager supervisor Jim Herkel, the workers: Michael, Peter, Dan, and Brandon. The workers were all professional, had super attention to detail, great craftsmanship, here on time every day, left the site clean every day. We are very pleased with the whole operation.

Areas For Improvement

Areas For Improvement - It was rather remarkable how the weather cooperated to allow them to work every day.

Areas Of Satisfaction

Areas Of Satisfaction - We had high expectations based on recommendations and their reputation, they met all our expectations. The professionalism of the whole organization from beginning to end was worth what we paid.

Additional Comments

Additional Comments - They continue to follow up; a couple of guys here today replacing a fascia board that needs to be replaced. Not only do they do professional craftsman type project but continued being involved if there are any issues I have and that they will respond appropriately. We will certainly consider them for any future projects.

Once again they delivered the excellent work that they promised on schedule.

Types of work

Types of work - Windows

Recognized Excellence

Recognized Excellence - Both Nick and Rudy did an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - Schedule , quality of work, customer service , respectful of the homeowner and their property .

Additional Comments

Additional Comments - We have worked with Otterbeck over many years and on many projects and we would definitely choose them again.

Types of work

Types of work - Finishing basement, adding bathroom, bedroom, and egress window

Quality Of Workmanship

Quality Of Workmanship - Dan Bondi does excellent work.

Problem Resolution

Problem Resolution - Corey did this very well.

Recognized Excellence

Recognized Excellence - Dan Bondi and Corey Otterbeck were both excellent, professional and did very good work. We would recommend them to anyone looking to do home renovation. It was a pleasure to work with both of them.

Areas Of Satisfaction

Areas Of Satisfaction - Dan Bondi did an excellent job- he is a class act; his work is perfection, and he is just such a good guy to talk to and so professional. The bathroom came out perfectly. The plumbing team was lovely and great to work with, they came back another time to fix a leak for me and we thought they were great.

Additional Comments

Additional Comments - Overall we were very satisfied with our experience with Otterbeck, thank you to Corey and the whole team for everything.

Corey, the son, was very accommodating and explained everything. The people who worked for him were very nice, too, and explained everything.

Problem Resolution

Problem Resolution - There weren't any problems. Everything was so planned out. There were no problems on my end, but maybe on their end.

Schedule

Schedule - As a matter of fact, they were finished ahead of time.

Value

Value - With today's prices, I received a fair value for my money.

Recognized Excellence

Recognized Excellence - I wrote a letter to Corey about Michael, the carpenter. He was exceptional! It started out being him and Joe, then Joe left. He was doing the carpentry work by himself. He was the best! He was very nice and just a gentleman.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations by finishing up differently and better than I expected.

Additional Comments

Additional Comments - Everybody was really professional and quick to acknowledge everything.

Types of work

Types of work - Living room remodeling

Areas Of Satisfaction

Areas Of Satisfaction - The book shelving unit exceeded my expectations.

They were completely professional and knowledgeable. I would not hesitate to recommend them to anyone.

Types of work

Types of work - windows and door

Schedule

Schedule - The schedule did change a little. Not totally unexpected.

Design

Design - I'm happy with my shower as installed but I would change the design in hindsight

Recognized Excellence

Recognized Excellence - Rudy

Areas For Improvement

Areas For Improvement - They did not fall short of expectations

Areas Of Satisfaction

Areas Of Satisfaction - They were always pleasant and professional and knowledgeable

Additional Comments

Additional Comments - I have no complaints concerning Otterbeck Builders. They are as professional as you will ever work with.

I would be very happy to share our experience with anyone interested or considering to hire Otterbeck Builders. They are a great "family".

Recognized Excellence

Recognized Excellence - Michael was very professional and answered any questions we asked. Very courteous.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded our expectations

Areas For Improvement

Areas For Improvement - They fell short of our expectations with the schedule, and the project took a little longer than we wanted.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was great. It was an easy process to get the design and permits done. They were also very accommodating in the build process so that we could let our dogs use the bathroom, which was really helpful.

Problem Resolution

Problem Resolution - There were no problems.

Professional & Organized

Professional & Organized - They were professional and organized.

Recognized Excellence

Recognized Excellence - Regarding if I would like to recognize anyone for their exceptional service, everybody that I dealt with was exceptional.

Areas For Improvement

Areas For Improvement - They didn't fall short. My expectations were met.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations in all areas. They were prompt, thorough, and efficient. They were excellent to do business with.

Additional Comments

Additional Comments - They were pleasant to do business with. They responded to everything. They were prompt. They came here when they were supposed to come, and they were very good about communicating.

Recognized Excellence

Recognized Excellence - The entire team was great.

Areas For Improvement

Areas For Improvement - None