From the onset of our project I have recommended Otterbeck to anyone who asked about the contractor doing the work. Their professionalism was on display for everyone to see from the time the demolition took place to the finish trim on the building. My comments were only icing on the cake after everyone witnessed how well the job was progressing.

Schedule

Schedule - Although there were issues with supplies and weather Otterbeck did a extraordinary job bringing the job in on time.

Recognized Excellence

Recognized Excellence - I must commend the entire Otterbeck team, the subs, office staff, carpenters and leadership. They showed the highest concern for not only me but the neighborhood as well. Everyone who walked passed the job as it progressed from the initial site work to the finished project admired the highly professional approach to the construction of my addition.

Areas For Improvement

Areas For Improvement - The only area I feel that Otterbeck could improve is better control of the weather ;-)

Areas Of Satisfaction

Areas Of Satisfaction - We are highly satisfied with their approach to minimizing the disturbance and inconvenience to the neighbors and neighborhood.

Additional Comments

Additional Comments - I can't speak highly enough about Otterbeck Builders. Nick kept us informed of every detail and did a outstanding job addressing potential cost overruns. I acquired several estimates for our project and Outterbeck was not the cheapest nor most expensive. After our interview at their office and was shown their organized and systematic approach to the completion of our project I looked no further. If I were to assign a grade to their effort and product I would give them an A+.

We very highly recommend Otterbeck Builders for any home improvement project. We have never done a renovation before, but witnessed the nightmarish experiences of friends and family in the past. We were nervous, but Dett put all of our concerns to rest from the start. His team built a huge finished area in our basement and remodeled our master bathroom. We couldn’t be happier with the quality of the craftsmanship and materials. They were at our house, on time, every day for 3 months without exception, until the jobs were done. Everyone was professional, knowledgeable, organized, kind, and respectful of our family and property. The process was flawlessly managed from the planning through completion. We will definitely use them again!

Types of work

Types of work - Basement finishing

Recognized Excellence

Recognized Excellence - Alex, Jared, Tracie and Joe were all a pleasure to work with

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All.

Additional Comments

Additional Comments - Exceeded our expectations on every level- workmanship, professionalism, communication was always exceptional. Everyone we dealt with was simply wonderful!

We are a repeat customer (2nd project) with Otterbeck.

Respectful

Respectful - Very aware of making sure the indoor-only kitties did not get outside.

Communication

Communication - Always, everyday.

Quality Of Workmanship

Quality Of Workmanship - Board and Batten was exactly what we envisioned. We are very happy with the tiled shower.

Problem Resolution

Problem Resolution - Like every project, there are last minute unforeseen issues. There was always two-way, very open, communication. The issues seemed to be resolved painlessly.

Professional & Organized

Professional & Organized - Otterbeck's weekly employee meetings gave them a chance to discuss projects and timeliness. The project manager visited the site at least once weekly to discuss any issues. The on-site installer(s) were very professional and organized.

Schedule

Schedule - The project timeline is always welcome. It gave us an idea what were the next steps. Though extra materials needed to be ordered, and the project "took a breather," we stayed in contact via email with any updates.

Value

Value - Expect to pay a little more for a top-notch company.

Sales Knowledge

Sales Knowledge - During initial meetings, we discussed our visions of our wants and wishes. We were shown photos and products of possible solutions.

Design

Design - Used Curtis Lumber designer. There were a few hick-ups, but worked through them.

Recognized Excellence

Recognized Excellence - Rudy, the installer, was recommended to us by another Otterbeck customer. We were impressed with his wood working, as well as other technical skills.

Areas For Improvement

Areas For Improvement - Painted doors and moldings in garage with garage door open on a chilly, wet, windy day. Unfortunately, needed to be touched up or redone. May be have been better to discuss an alternate painting area?

Areas Of Satisfaction

Areas Of Satisfaction - Otterbeck employees, from top to bottom, were great to work with. We knew that with our first project. And, the main reason they were chosen for our 2nd project.

We got excellent service and provide quality work!

Schedule

Schedule - It was because of the weather, if the weather was better, they would have completed in time.

Recognized Excellence

Recognized Excellence - Everyone far exceeded and I would not single one person out!

Areas Of Satisfaction

Areas Of Satisfaction - They met/ exceeded my expectations by the quality of workmanship and attention to detail!

Additional Comments

Additional Comments - I am very satisfied with the company!

Recognized Excellence

Recognized Excellence - Jeremy Benedict was the foreman for our project and was very thorough, trustworthy and honest. a fine young man who is a great fit for otterbeck Builders.

We were very pleased with this second phase of our large project as well as the first that they did. All of the work their staff does is above and beyond what you would expect. The quality of their work and the professionalism displayed by all of their staff is exceptional. We would highly recommend them to others and will definitely reach out to them if we do any other remodeling in the future.

Types of work

Types of work - Relocated/remodeled the kitchen, built a large walk-in pantry, a mudroom and enlarged the dining room.

Recognized Excellence

Recognized Excellence - The construction staff at Otterbeck Builders Inc. is top-notch. Their professionalism, work ethic and courtesy exceed expectations. Rudy treats every piece of the project as if it were his own home. His skills and attention to detail are amazing. There isn't anything he cannot do. Alex is also an incredible worker. He is a great carpenter who makes sure what he is doing comes out just right.

Areas Of Satisfaction

Areas Of Satisfaction - This was our second project with Otterbeck and the quality of their work is always excellent.

Yes, I would.

Recognized Excellence

Recognized Excellence - I would like to recognize Jeremy. He was very professional and helpful.

Areas Of Satisfaction

Areas Of Satisfaction - All areas

Additional Comments

Additional Comments - They were very professional and attentive and they provided excellent work.

Make it a point to keep client up to date every step of the project.

Very professional group of people who care about doing the job right and the way you want it done.

Recognized Excellence

Recognized Excellence - Nick Otterbeck and builders Jeremy and Jody.

Areas Of Satisfaction

Areas Of Satisfaction - Interaction in finding out how exactly I wanted the work done.

Additional Comments

Additional Comments - Thank you for the gift basket!

Recognized Excellence

Recognized Excellence - Everyone did a fine job

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - They did a fine job

Additional Comments

Additional Comments - The price was not inexpensive, but the end product was worth the cost

Areas Of Satisfaction

Areas Of Satisfaction - I am pleased the attention to detail in my bathroom. It was done very well.

Additional Comments

Additional Comments - Jared was very good at what he did. He was very courteous and his workmanship was exceptional, especially with the trim. He was very personable, neat and, clean.

We are very pleased with Otterbeck Builders.

Areas Of Satisfaction

Areas Of Satisfaction - I am very satisfied with their workmanship. I enjoy working with Nick.

Lead Source

Lead Source - I have used them before for other projects. Excellent service.

Types of work

Types of work - We had Pella windows installed and Hardie cement siding installed

Clean

Clean - They are very clean

Safe

Safe - Very safe

Communication

Communication - They are outstanding with communication. They kept us updated with their schedule daily.

Quality Of Materials

Quality Of Materials - Excellent quality of materials. We are extremely pleased with our new windows and siding.

Quality Of Workmanship

Quality Of Workmanship - Excellent carpentry skills.

Expertise

Expertise - I highly recommend them

Professional & Organized

Professional & Organized - Very professional and organized

Design

Design - Our home looks like a new home now,

Recognized Excellence

Recognized Excellence - Nick was wonderful in assisting us with our planning of the entire project. We are very pleased with how well he coordinated everything. When the project started, Joe kept us updated and was very helpful in answering our questions. Rudy is an outstanding carpenter and we are very pleased with his high quality of workmanship. Jared and Paul were hard working also. We are very pleased.

Areas Of Satisfaction

Areas Of Satisfaction - Met and exceeded our expectations in making our project turn out beautiful

Additional Comments

Additional Comments - We are very pleased with Otterbeck Builders

I have already recommended Otterbeck Builders to a number of my friends, family and co-workers and will continue to do so.

Types of work

Types of work - Otterbeck Builders installed a great-room and a two car garage. We are already working with them to handle another project for us.

Clean

Clean - At the end of the day, other than the newly completed work, you could not tell that contractors had been here at all. Everything was picked up, swept up and put away.

Safe

Safe - The job site was completely safe at all times and anything that needed to be fenced or roped off, was.

Respectful

Respectful - Otterbeck Builders treated our property better than we do. They would not even walk through the door to the existing house without putting on "booties" over their shoes.

Communication

Communication - We received almost daily communications with Otterbeck via emails, phone calls and on-site visits to keep us up-to-date on schedules or changes.

Quality Of Materials

Quality Of Materials - All of the materials used were top quality. If something came in that wasn't, it was sent back and a replacement was brought in.

Quality Of Workmanship

Quality Of Workmanship - We are more than satisfied with the quality of their workmanship. The skills, knowledge and craftsmanship exhibited by the staff throughout the project created a finished product they should be proud of. We have received many compliments on our addition.

Problem Resolution

Problem Resolution - Any issues that arose were handled seamlessly. One issue arose with a sub-contractor that would have caused a delay - Otterbeck sent their top team to the site and handled it on the spot. They made sure the job was done above and beyond our satisfaction.

Professional & Organized

Professional & Organized - This was the most professional and organized vendor I have ever dealt with. They made the entire project work smoothly or at least made it appear as though it did. To me that is the sign of a great contractor.

Schedule

Schedule - The project was completed as promised. They may have even been a few days ahead of schedule.

Value

Value - The saying "You get what you pay for" was very true in this case. We definitely received our monies worth.

Sales Knowledge

Sales Knowledge - We worked with Nick from start to finish with our project. He answered any and all questions for us and guided us through the process. He was able to recommend options and solutions to any concerns we may have had.

Design

Design - They made sure the project came in as designed. We love it.

Recognized Excellence

Recognized Excellence - I don't think there is anyone we wouldn't recognize. Rudy and Jared work so well together and are excellent at their jobs. They are like a well-oiled machine. I don't think there is anything Rudy is unable to do. Rudy is an excellent craftsman. Nick is very good at communication with us and organizing the project so it runs smoothly. Joe kept us informed and is willing to jump in at a moment's notice to get a job done. All of their staff is friendly and courteous.

Areas For Improvement

Areas For Improvement - There were none.

Areas Of Satisfaction

Areas Of Satisfaction - I truly believe Otterbeck Builders exceeded our expectations in every area. They and their staff are so professional and courteous. They all seem to have a great work ethic and excellent skills in the work they do. They also seem to truly love what they do. I think that shows in the finished product.

Additional Comments

Additional Comments - We are very pleased with the finished project. The quality of the work exceeded our expectations. We are looking forward to our next project with Otterbeck Builders and will recommend them to everyone.

I highly recommend them. They did a very professional job, they did it on time, and they did excellent quality workmanship.

Recognized Excellence

Recognized Excellence - Rudy was in charge of the project and he did an excellent job. He did most of the work and he was meticulous and extremely patient with me and my questions when I wasn't sure what was going on. He did a great job.

Areas For Improvement

Areas For Improvement - I don't know if they could have improved on anything. They di exactly what I wanted and when I called them to come back out there was no hassle and they would take care of everything. I could not have asked for better.

Areas Of Satisfaction

Areas Of Satisfaction - They were very professional and organized. They had a plan, they finished and now it's done. I am already thinking about calling them for something else.

Recognized Excellence

Recognized Excellence - Joe. He was an amazing day to day lead and the quality of his work was outstanding. He was also very easy to work with. Thanks!

Respectful

Respectful - This is one of the many ways in which Otterbeck truly stands out.

Quality Of Workmanship

Quality Of Workmanship - Extremely!

Recognized Excellence

Recognized Excellence - Rudy exceeded our expectations. The quality of his work was outstanding and his attention to detail was fantastic. Al and Rudy were both very respectful of our home in their work and in their oversight of subcontractors. Nick did an amazing job communicating with us and coordinating the project.

Areas Of Satisfaction

Areas Of Satisfaction - Their quality of work, respect for homeowners and their property. Continually asking for and adapting to customer feedback.

Additional Comments

Additional Comments - We had a very positive experience working with very skilled people who conducted the project as if it was being done on their own home. They seemed genuinely invested and truly cared about providing a quality work product.

I have recommended them to many friends.

Recognized Excellence

Recognized Excellence - I would like to recognize Nick for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Their personnel were instrumental in guiding me to a pleasing outcome. Some of the areas I had no prior experience to make key decisions and without that guidance I’m not sure I’d have the great outcome I did.

Additional Comments

Additional Comments - I’ve never had a company of such excellence work on my home. They were clean, communicative, trustworthy, professional & a pleasure to work with. I would highly recommend them to anyone wanting a professional outcome for their project.

Clean

Clean - Every day the guys tidied up the materials.

Communication

Communication - In the beginning and throughout the project we felt the communication was fantastic. At the end we felt that we were kind of left in the dark. We were waiting for a part to come in but didn't hear anything on the progress. Overall we were pleased!

Recognized Excellence

Recognized Excellence - Corey and Nick were great! Jim and Mike were also excellent!

Areas Of Satisfaction

Areas Of Satisfaction - We love our deck!!

Additional Comments

Additional Comments - Thank you!!

Schedule

Schedule - The project got delayed because the supplier ordered the wrong faucet, which wasn't Otterbeck's fault. It took extra time to get the correct faucet and a new sink basin with the correct number of holes.

Value

Value - The bathroom cost more than I expected, but the quality of Otterbeck's work and their attention to detail makes me feel like it was money well spent. I could have spent less with someone else, but I'm not sure I would be as happy with the job.

Recognized Excellence

Recognized Excellence - Joe Garceau was the production manager on my project. He was very communicative about things that came up during the course of the project. He was so responsive that I felt like I could bring things to his attention and that he would take care of it. There are a lot of guys out there that would just shrug and not do anything if you let them know about a problem.

Areas For Improvement

Areas For Improvement - They are great. I don't have any suggestions for improvement.

Areas Of Satisfaction

Areas Of Satisfaction - Attention to detail, responsiveness to issues brought to their attention, helping me think things through so that I could make a decision, quality of work.

Additional Comments

Additional Comments - I would highly recommend Otterbeck Builders!

Recognized Excellence

Recognized Excellence - Jason did a great job and was very helpful.

We are enjoying our new kitchen very much! We are so glad we made the decision to do it. Otterbeck Builders did a wonderful job and we highly recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - We are extremely pleased, with the quality and craftsmanship of our project.

I have recommended Otterbeck Builders to many people.

Schedule

Schedule - Our construction schedule changed a due to unforeseen circumstances. We were ALWAYS informed when there would be a change in schedule, as well as why and for how long.

Areas For Improvement

Areas For Improvement - We had some issues with electrician. Dett ALWAYS followed up on the issues and made sure they were swiftly attended to.

Additional Comments

Additional Comments - We have had two previous major construction projects. They were both filled with problems...especially communication. Working with Dett Otterbeck Builders has been a far superior experience..I would be happy to recommend Otterbeck Builders to anyone looking to do construction or renovation

Recognized Excellence

Recognized Excellence - Vinnie, who was the primary employee on site for the entire project, did a thorough an efficient job daily.

Additional Comments

Additional Comments - Looking forward to to the next repair!