Recognition - Chris- when he started w us was excellent. Explained every step, always quick to listen and answer questions. Felt like he cared and treated us like his only client... never rushed. John C- always took time to explain and listen to concerns... very solution oriented. Was friendly with our kids and answered texts etc quickly ... seemed to genuinely want us to be completely satisfied w project Mike- very respectful of ideas/things we wanted changed, fixed up... no job seemed too small for him... he wanted it all to be right in our eyes... communicated well and quickly and always on time .... took a lot of care to clean up and checked in with us
Customer Suggestion - Everything has been great so far. We've just started the process.
Additional Comments - Otero Signature Homes did a fabulous job building our house. The communication was outstanding. The quality was everything I expected, and I would highly recommend them to anyone who is looking to build a custom home.
The entire Otero staff is pleasant to work with and they are excellent at what they do.
Lead Source - This is my second time building with them.
Additional Comments - I highly recommend them for a new build or any remodel. They were very professional and just do beautiful work.
We couldn’t have been more pleased. EVERYONE that worked on our home was professional, courteous and very customer service friendly. From Chris Gallo, to Mike Yopko, to Kaleigh Cody to Ted Otero himself
Professional & Organized - THe entire team is very professional, courteous and accommodating
Expertise - This is a class act operation
Professional & Organized - Always available with any questions at any time
Value - This is a quality, well-built home and it exceeded our expectations
Trust - Felt that way from day one and still do today.
Areas Of Satisfaction - This list is long as they met or exceeded our expectations throughout the entire project. But their team is top notch - ALL OF THEM - and their genuine service and engagement throughout the project was much appreciated and made the difference. We talk about this to everyone and are happy to promote them.
Additional Comments - Keep building quality homes, the neighborhoods appreciate it!! The attention to detail, from “dirt” to the final product is second to none.
Employees & Subcontractors - Chris Gallo is very professional and knowledgeable about the project. I am glad is he the project manager on our remodeling job! Kaleigh Cody is also very helpful in design and selections.
Additional Comments - Overall we are very pleased with the Otero staff and quality of work
Additional Comments - Otero Signature Homes is definitely a quality company that I highly recommend to anyone remodeling their existing home or building a new home.
Employees & Subcontractors - We have had quite a few contractors through our home in the last couple years and I have to say the people that came through Otero homes were above all. Not only did they do top of the line work but they also gave top of the line customer service and made us feel comfortable living in their workspace/ our home.
Field Communication - Corey was great. He came and checked in regularly and any issue or question we had he was quick with an answer and solution.
Field Problem Resolution - Yes! I had the most interaction with the painters. Any imperfection or issue was resolved immediately. They were a pleasure to have in our home and the job turned out exactly how we wanted.
Selections Communication - Kaleigh was so so helpful in the whole planning process. I trusted her judgment more than our own. She has such a talent for visualizing the end result and helping us choose the details to get there. I really appreciated how she would narrow down 3-5 choices that she thinks and had us pick from there- made the whole process a lot less overwhelming for us while still being able to put our own taste in the remodel.
Recognition - The entire Otero team was awesome
Recognition - Entire team inside and out did an awesome job
Areas For Improvement - Otero Signature Homes did not fall short.
Areas Of Satisfaction - I am most satisfied that they were helpful in the planning and design of the home, their communication throughout the project was excellent.
Recognized Excellence - I would like to recognize Kailey, Cory and Mike for exceptional service.
Additional Comments - We have been pleased with Ted and the work done on our home so far.
Areas Of Satisfaction - I was most satisfied with there expertise, knowledge, and their follow up. It was just overall a very well ran organization which made me feel as if they were building their own home.
Additional Comments - In my opinion he is just a constant well run builder. His entire staff along with him are just an outstanding organization, we are very pleased and satisfied. His project manager Corey is more detailed oriented than we could have ever been ourselves and it was appreciated.
Areas Of Satisfaction - Design and timeliness
Areas Of Satisfaction - Overall finished product, especially trim work and builtins. Kaleigh did a great job translating our inspiration pics and decisions into life. Very clean job site showed good expectations for subs and pride in the work. Happy with the follow through on their commitments.
Areas Of Satisfaction - 1. Initial consultations were productive and budget-focused allowing us to reach a mutual agreed-upon budget for our project.2. Ted quickly assessed and understood our space in terms of the problems it had and the solutions he could offer.3. Kelly encouraged us to use houzz.com where we compiled photos of our design aesthetic which allowed her to customize our space in the exact style we loved. This was very convenient for us!4. Early morning meetings at their office were professional, organized and brief allowing us to get to work in a timely manner.5. The materials Kelly selected were absolutely stunning yet affordable. Her impeccable design recommendations made the selection phase of the project so easy for us.6. Jeff was an outstanding project manager. He personally saw to every detail and none were overlooked. He was a pleasure to have in our home and we trusted him with our project implicitly. I was extremely impressed with his follow-through on every last item on the check-list.7. From Dan the Tile Man to the electricians, plumbers, and painters, the entire team was talented, hard-working, and skilled. We are so pleased with the high quality of their work.8. The finished project is simply our dream master bath and I truly do not believe we could have achieved this high of a level of satisfaction with any other firm but Kelly and Ted with Otero Signature Homes.
Additional Comments - Our experience to date has been incredible and we look forward to continuing the process of our new construction.
Recognized Excellence - I would like to recognize Ted, Kelley and Kaleigh.
Areas Of Satisfaction - Excellent workmanship, communication and attention to detail.
Recognized Excellence - Everyone we dealt with was amazing including Ted, Kelly, Kaleigh, Matt, Lyn, Corey and many of the sub-contractors
Additional Comments - Overall and incredible building experience from beginning to end. Would highly recommend without reservations.
Areas Of Satisfaction - The top three areas we were most satisfied with were: (1) communication; (2) construction management (Corey H); interior design and problem resolution (Kaleigh / Ted). We challenged Ted's team throughout the project to design and construct a modern home in a city that does not have a lot of modern design. They met all of our expectations and built one of the best modern homes in the city.
Additional Comments - We feel that Ted and his design team are able to offer a specialized custom home building experience that is not similar to other "custom" builders. Ted's process is far superior from other design-build firms who rarely incorporate an interior designer into the project team. Having Kaleigh help us interpret our vision and communicate that interpretation effectively to the construction teams was invaluable. We would highly recommend Otero Signature Homes to our friends and colleagues!!
Likely To Recommend - We have already begun to recommend Otero Signature Homes to firends and work colleagues.
Additional Comments - So far the experience working with Ted and his design team has been exceptional. Communication has been excellent and calls / emails get returned promptly, even if to acknolwedge receipt and let the client know questions will be discussed internally first so the answers are more informed and collaborative. From the perspective of a customer who is not familair with Otero Signature Homes, it may be hard to differentiate the differences between Otero and Payne and Payne. This is an area that could use some improvement in order increase awareness and familairty among consumers in Northeast Ohio. Ted Otero and his team have a unique story to tell which provides advantages over the competition but may be unknown to consumers until they start working with the team.
Areas Of Satisfaction - Unlike other builders we contacted, Otero Signature Homes immediately told us they could satisfy all the items on our wish list and in the end they did.
Additional Comments - Otero Signature Homes are a great group of people to work with, top to bottom. Ted's experience and expertise is complimented by his wife, Kelly Otero, in her experience and expertise in design and fashion.
Additional Comments - They have made building from a different state so easy when we thought it would be difficult.
Areas Of Satisfaction - The design of my basement is fabulous.
Additional Comments - Otero was great!
Areas Of Satisfaction - We were most satisfied with the team we worked with. Each person on the team was extremely helpful and helped us understand what was expected of that step. The team worked with our schedule and we were able to meet all of the deadlines. Kaleigh was amazing at giving advice without disrupting our vision. She also presented a few options and when we didn't find exactly what we wanted, she continued to try to find it. Working with Otero is such an intimate event that when you are done you not only have a beautiful house but new members of your family. Thank you!
Additional Comments - Thank you for making this experience easy and one we will never forget! We absolutely love our home.
Areas Of Satisfaction - The entire team was on it. Plain and simple. They kept us in line with what we needed to do and were honest with what they needed to do to get the job done when we promised.The design was amazing (Kelly) and the foreman (Matt) really walked us through the process with ease and expertise.
Additional Comments - We could not be happier with our home and the renovation work that was done. We have dreamed about this outcome for a very long time and Otero homes made it happen.
Recognized Excellence - Kelly and the design team for being understanding and assisting us with all of the interior items. It's overwhelming.
Areas Of Satisfaction - I am most satisfied with the quality and Kaleigh the designer. She made the job fun.
Recognized Excellence - Corey was exceptional.
Areas Of Satisfaction - The contractors and how they have a team approach.
Recognized Excellence - Ted and Kelly were fabulous and so were all the subs.
Recognized Excellence - The entire staff from the top down. They are all committed to the same goal, and they are very good at what they do. They have also put together a very impressive group of subs.
Additional Comments - We are very proud to own an Otero Signature home. It is a lifetime investment.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Otero Signature Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys