We couldn’t have been more pleased. EVERYONE that worked on our home was professional, courteous and very customer service friendly. From Chris Gallo, to Mike Yopko, to Kaleigh Cody to Ted Otero himself

Professional & Organized

THe entire team is very professional, courteous and accommodating

Expertise

This is a class act operation

Professional & Organized

Always available with any questions at any time

Value

This is a quality, well-built home and it exceeded our expectations

Trust

Felt that way from day one and still do today.

Areas Of Satisfaction

This list is long as they met or exceeded our expectations throughout the entire project. But their team is top notch - ALL OF THEM - and their genuine service and engagement throughout the project was much appreciated and made the difference. We talk about this to everyone and are happy to promote them.

Additional Comments

Keep building quality homes, the neighborhoods appreciate it!! The attention to detail, from “dirt” to the final product is second to none.

Employees & Subcontractors

Chris Gallo is very professional and knowledgeable about the project. I am glad is he the project manager on our remodeling job! Kaleigh Cody is also very helpful in design and selections.

Additional Comments

Overall we are very pleased with the Otero staff and quality of work

Already have!

Employees & Subcontractors

We have had quite a few contractors through our home in the last couple years and I have to say the people that came through Otero homes were above all. Not only did they do top of the line work but they also gave top of the line customer service and made us feel comfortable living in their workspace/ our home.

Field Communication

Corey was great. He came and checked in regularly and any issue or question we had he was quick with an answer and solution.

Field Problem Resolution

Yes! I had the most interaction with the painters. Any imperfection or issue was resolved immediately. They were a pleasure to have in our home and the job turned out exactly how we wanted.

Selections Communication

Kaleigh was so so helpful in the whole planning process. I trusted her judgment more than our own. She has such a talent for visualizing the end result and helping us choose the details to get there. I really appreciated how she would narrow down 3-5 choices that she thinks and had us pick from there- made the whole process a lot less overwhelming for us while still being able to put our own taste in the remodel.

Recognition

The entire Otero team was awesome

Customer Suggestion

Everything has been great so far. We've just started the process.

Areas For Improvement

Otero Signature Homes did not fall short.

Areas Of Satisfaction

I am most satisfied that they were helpful in the planning and design of the home, their communication throughout the project was excellent.

Recognized Excellence

I would like to recognize Kailey, Cory and Mike for exceptional service.

Additional Comments

We have been pleased with Ted and the work done on our home so far.

Areas Of Satisfaction

I was most satisfied with there expertise, knowledge, and their follow up. It was just overall a very well ran organization which made me feel as if they were building their own home.

Additional Comments

In my opinion he is just a constant well run builder. His entire staff along with him are just an outstanding organization, we are very pleased and satisfied. His project manager Corey is more detailed oriented than we could have ever been ourselves and it was appreciated.

Areas Of Satisfaction

1. Initial consultations were productive and budget-focused allowing us to reach a mutual agreed-upon budget for our project.2. Ted quickly assessed and understood our space in terms of the problems it had and the solutions he could offer.3. Kelly encouraged us to use houzz.com where we compiled photos of our design aesthetic which allowed her to customize our space in the exact style we loved. This was very convenient for us!4. Early morning meetings at their office were professional, organized and brief allowing us to get to work in a timely manner.5. The materials Kelly selected were absolutely stunning yet affordable. Her impeccable design recommendations made the selection phase of the project so easy for us.6. Jeff was an outstanding project manager. He personally saw to every detail and none were overlooked. He was a pleasure to have in our home and we trusted him with our project implicitly. I was extremely impressed with his follow-through on every last item on the check-list.7. From Dan the Tile Man to the electricians, plumbers, and painters, the entire team was talented, hard-working, and skilled. We are so pleased with the high quality of their work.8. The finished project is simply our dream master bath and I truly do not believe we could have achieved this high of a level of satisfaction with any other firm but Kelly and Ted with Otero Signature Homes.

Additional Comments

Our experience to date has been incredible and we look forward to continuing the process of our new construction.

Recognized Excellence

I would like to recognize Ted, Kelley and Kaleigh.

Areas Of Satisfaction

Excellent workmanship, communication and attention to detail.

Recognized Excellence

Everyone we dealt with was amazing including Ted, Kelly, Kaleigh, Matt, Lyn, Corey and many of the sub-contractors

Additional Comments

Overall and incredible building experience from beginning to end. Would highly recommend without reservations.

Areas Of Satisfaction

The top three areas we were most satisfied with were: (1) communication; (2) construction management (Corey H); interior design and problem resolution (Kaleigh / Ted). We challenged Ted's team throughout the project to design and construct a modern home in a city that does not have a lot of modern design. They met all of our expectations and built one of the best modern homes in the city.

Additional Comments

We feel that Ted and his design team are able to offer a specialized custom home building experience that is not similar to other "custom" builders. Ted's process is far superior from other design-build firms who rarely incorporate an interior designer into the project team. Having Kaleigh help us interpret our vision and communicate that interpretation effectively to the construction teams was invaluable. We would highly recommend Otero Signature Homes to our friends and colleagues!!

Likely To Recommend

We have already begun to recommend Otero Signature Homes to firends and work colleagues.

Additional Comments

So far the experience working with Ted and his design team has been exceptional. Communication has been excellent and calls / emails get returned promptly, even if to acknolwedge receipt and let the client know questions will be discussed internally first so the answers are more informed and collaborative. From the perspective of a customer who is not familair with Otero Signature Homes, it may be hard to differentiate the differences between Otero and Payne and Payne. This is an area that could use some improvement in order increase awareness and familairty among consumers in Northeast Ohio. Ted Otero and his team have a unique story to tell which provides advantages over the competition but may be unknown to consumers until they start working with the team.

Areas Of Satisfaction

Unlike other builders we contacted, Otero Signature Homes immediately told us they could satisfy all the items on our wish list and in the end they did.

Additional Comments

Otero Signature Homes are a great group of people to work with, top to bottom. Ted's experience and expertise is complimented by his wife, Kelly Otero, in her experience and expertise in design and fashion.

Additional Comments

They have made building from a different state so easy when we thought it would be difficult.

Areas Of Satisfaction

The design of my basement is fabulous.

Additional Comments

Otero was great!

Areas Of Satisfaction

We were most satisfied with the team we worked with. Each person on the team was extremely helpful and helped us understand what was expected of that step. The team worked with our schedule and we were able to meet all of the deadlines. Kaleigh was amazing at giving advice without disrupting our vision. She also presented a few options and when we didn't find exactly what we wanted, she continued to try to find it. Working with Otero is such an intimate event that when you are done you not only have a beautiful house but new members of your family. Thank you!

Additional Comments

Thank you for making this experience easy and one we will never forget! We absolutely love our home.

Areas Of Satisfaction

The entire team was on it. Plain and simple. They kept us in line with what we needed to do and were honest with what they needed to do to get the job done when we promised.The design was amazing (Kelly) and the foreman (Matt) really walked us through the process with ease and expertise.

Additional Comments

We could not be happier with our home and the renovation work that was done. We have dreamed about this outcome for a very long time and Otero homes made it happen.

Recognized Excellence

Kelly and the design team for being understanding and assisting us with all of the interior items. It's overwhelming.

Areas Of Satisfaction

I am most satisfied with the quality and Kaleigh the designer. She made the job fun.

Areas Of Satisfaction

First class builder, very high quality and very trustworthy.

Recognized Excellence

Matt has been exceptional, a pleasure to work with.

Recognized Excellence

Corey was exceptional.

Areas Of Satisfaction

The contractors and how they have a team approach.

Recognized Excellence

Ted and Kelly were fabulous and so were all the subs.

Recognized Excellence

The entire staff from the top down. They are all committed to the same goal, and they are very good at what they do. They have also put together a very impressive group of subs.

Additional Comments

We are very proud to own an Otero Signature home. It is a lifetime investment.

Recognized Excellence

Everyone is awesome at Otero Signature Homes!!! Extremely friendly, knowledgeable and a pleasure to work with!

Recognized Excellence

Working with Ted, Kelly and their team made for a smooth, almost effortless experience throughout the whole building process.

Additional Comments

The most important requirement for us was that our home be a reflection of our family. Otero Signature Homes did a wonderful job delivering a product as close to our vision and family lifestyle as possible.

Areas Of Satisfaction

Quality of the finished product

Recognized Excellence

The Otero's of course and Corey!!