Nationwide Lifts employees are very knowledgeable about their products and the preparations necessary to install a home elevator. The quote was provided quickly and the process could not have been smoother!
Types of work - They put in an elevator.
Pleasure to work with.
Recognized Excellence - Terry and the field crew.
Bob & Terry at Nationwide are simply fantastic to work with. Extremely professional and responsive.
Clean - Meticulous
Communication - The best!
Quality Of Workmanship - Perfect
Professional & Organized - Very high professional standard
Recognized Excellence - Terry & Bob
Additional Comments - I would give Nationwide Lifts Of Massachusetts, Inc. 10 stars!
Because I waited to do the survey, I have gotten a chance to use it for a while. It has been very good, and we are very happy with it.
Recognized Excellence - It is a family business, the mother/wife was the one who made the sale, and she was excellent. The son and the father did the installation, and they were also excellent. They knew exactly what they were doing and everything worked properly.
Areas Of Satisfaction - They exceeded our expectations with how nice the elevator looks. It is better than I thought it would be.
The gentlemen who did the work was very helpful and courteous and I highly recommend.
Recognized Excellence - Bob Stene, the man who came to my house.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - The promptness and the guy told me everything he needed to do and why. He excelled in every area.
Additional Comments - Im thoroughly happy with the service they provided.
Areas Of Satisfaction - They responded to my call immediately and were here to fix the problem with the lift promptly. I was very impressed.
Areas For Improvement - There was one area that Nationwide had a Slowdown on. But it wasn't their fault and they got the situation taken care of quickly.
Areas Of Satisfaction - The area that I was most satisfied with what's communication without Church and when we had to contact them. They got on any issue and solve it quickly.
Current Referrals - Not at the moment. But if I hear of anyone who's in need of patient wide services I would be more than happy to recommend them.
Recognized Excellence - Yes Terry and Bob . Terry was very very helpful and I appreciate her willingness to get rid of the problem quickly. Bob did a great job and installation he in the Son and Bob is also a funny guy. I'm grateful for this company.
Additional Comments - I highly recommend Nationwide Massachusetts to anyone who's in need of a lift. Thank you NationwideBishop Robert G Brown
Areas For Improvement - When a customer who just lost her husband to ALS came to our grand reopening of our enlarged space and wept when she saw the lift..says it all very very satisfied!
Areas Of Satisfaction - Professionalism at every turn
Current Referrals - Not at moment, but would certainly highly recommend should situation arise.
Recognized Excellence - No ...they were all awesome!
Additional Comments - They were Great!
Areas Of Satisfaction - Nationwide Lifts steered me to the right product for my application and didn't try to over-sell products.
Areas For Improvement - I didn't know what to expect, but I was very pleased with the way the project went from beginning to end. Terry explained everything well and was patient with us throughout.
Recognized Excellence - Terry was the person with whom we had the most contact, but everyone involved seemed interested and businesslike at all times.
Clean & Safe - They were extremely neat and clean. What they did was kind of messy and they kept everything clean and safe.
Areas Of Satisfaction - They were neat, clean, tidy, professional, and polite. The property they worked on was at a Catholic church and they respected that all the way through.
Current Referrals - There was someone that asked me because they were looking into it. I gave them their name and told them that they did a great job.
Recognized Excellence - I would like to recognize the owners. They worked really well together and for our project. Overall, they were great to work with.
Additional Comments - This was a extremely difficult project but with everyone working together the finished project is Awesome! Looking Forward to working with Nationwide lifts of Massachusetts for regular mantanice in keeping our ride smooth Thank you for being part of our team!
After getting the runaround by two other lift companies, someone suggested Nationwide and I could not have been happier. They were knowledgeable, nice, and offered an alternative product to fit our needs that was a 40% savings to the 'other guys'. I am immeasurably satisfied with the experience, and the client is extremely happy with the end product. I really enjoyed working with Terry on this project, and looking forward to the next one.
Areas Of Satisfaction - 1) Terry Steen was knowledgeable and comforting in a stressful time in the project when we were not getting information from the initial installer(s).2) Their willingness to offer alternative products. The EI Lift was a newer and much smarter product than offered by the others, and again, was almost half the cost. 3) We had an unconventional lift layout with the stops being numbered in a tricky way. Site Super and installers worked together to solve this in a creative way. Now the numbering is logical
Recognized Excellence - Terry Steen
Additional Comments - Just an all around thanks. I really enjoyed my time working with Nationwide
Areas Of Satisfaction - I was satisfied with their communication.
Areas Of Satisfaction - They worked with me for almost a year from the planning stage to the actual installation. They were prompt and patient
Recognized Excellence - Terry and Bob were great!
Installation Crew - They didn't install anything, but their maintenance crew is a "4."
Areas Of Satisfaction - I was most satisfied with everything because it was hassle-free.
Recognized Excellence - The whole group provided exceptional service.
Areas For Improvement - None!
Areas Of Satisfaction - With all contact I have had.
Areas Of Satisfaction - Promptness and knowledge
Our installation required carpentry work done prior to the lift installation. Terry met with the carpenter to explain what needed to be modified in order to install the elevator/lift. Also, the driveway to the house has about a 70 degree incline so the delivery flatbed couldn't make a "normal" drop-off of the lift. Their expertise with how to handle the equipment was critical in figuring out how to get it up the driveway. After the installation....which went very smoothly and exactly as I was expecting... they stayed to allow my elderly parents to use it with their guidance. The lift was installed to give my Dad freedom to get in and out of the house unescorted. However a month after the lift was installed, my Mom broke her hip. If we didn't have the lift, I would have needed an ambulance to get her in and out of the house for medical visits. Initially the lift seemed like an extravagance, but it quickly became a necessary tool to allow my parents maintain their independence in a very safe manner.
Areas Of Satisfaction - The product has performed without any issues for 16 months. No problems and no regrets!
Recognized Excellence - Bob has been taking care of my lift since the purchase and install date. He has always been prompt, answers all my questions and very professional.
These folks were highly professional and sensitive to our needs and the nuance of our home.
Recognized Excellence - I would like to recognize the whole team for their exceptional service.
We are extremely pleased with our chairlift! Dealing with the company has been a pleasure. We would highly recommend Nationwide Lifts!
Areas Of Satisfaction - QualityKnowledge and approach of sales person and service people
Recognized Excellence - Everyone involved in presenting the lift and the people who have done my annual maintenance.
Areas Of Satisfaction - I was satisfied.
Areas Of Satisfaction - I most satisfied that it works!
Areas For Improvement - none
Areas Of Satisfaction - service ----------finished job on time
Current Referrals - no
Recognized Excellence - Terry Sheen
Additional Comments - There were times on the job that were hard to do but they found ways to fix the problem
Areas Of Satisfaction - I was happy in all aspects of the project.
Nationwide was outstanding!
Problem Resolution - There was a problem and they came right away.
Areas Of Satisfaction - I was most satisfied with the service.
Current Referrals - I would definitely recommend them. So few people really provide the customer service that Nationwide does. Their communication, service and response time was excellent. They're a quality couple to work with.
Recognized Excellence - I'd like to recognize Terry and Bob Stein.
Great people to work with
Areas Of Satisfaction - Great service
Nationwide Lifts was very professional and responsive throughout the sales and installation process and we have been pleased with our lift.
Areas Of Satisfaction - Willing to communicate prices without jumping through hurdles. Other companies would not discuss costs until salesman came to my house. It felt like their goal was to up-sell me pricey equipment.
They did a very nice job.
Areas Of Satisfaction - Very nice people easy to work with.
Recognized Excellence - Both Terry and Bob are great.
The whole thing was perfect.
Areas Of Satisfaction - I am the most satisfied with the thoroughness. They explained everything that needed to be done before the job was done. Our contractor had everything set up. They could not have been more specific.
Recognized Excellence - Bob and Terri were exceptional.
I'm very satisfied. It suited my needs perfectly and functions very well.
Likely To Recommend - I have already recommended them. I'm very satisfied. It suited my needs perfectly and functions very well.
Areas Of Satisfaction - They responded to me very, very quickly. The salesperson came to our home, met with our contractor, etc., and provided very specific instructions to the contractor, so the preparation was done correctly and they were attentive to that.
Recognized Excellence - Everybody I came in contact with has been great.
I would not consider anyone else in the future!
Areas For Improvement - They were really good. They had good experiences. Terry was awesome.
Areas Of Satisfaction - I was most satisfied with the service and what we had to pay. It affords people who are handicap something easy. It made it easy for me to spend $16,000 on the lift.
Recognized Excellence - It was a father son combo and they were awesome!
Terry and Bob are extremely easy to work with and very accommodating with schedules.
Areas Of Satisfaction - I was most satisfied with their prompt responses and their quality of work.
Recognized Excellence - Terry and Bob provided exceptional service.
I think Nationwide Lifts of Massachusetts was very cordial, very neat and did a good job!
Sales Knowledge - He was very helpful.
Areas Of Satisfaction - I am most satisfied with their workmanship - the quality of the work.
Recognized Excellence - I would like to recognize the father and the son.
Unbelievable service!! From beginning to end Terry/Nationwide were honest, extremely resourceful and responsive --we love our elevator!!Whoever reads this -- I am telling you...select them; You will not regret it.
Areas For Improvement - None
Areas Of Satisfaction - My installation was part of a new home construction project with a LOT of issues with the builder. Builder did not follow any of the guidelines, instructions or plans provided by Nationwide resulting in many issues including failure to pass inspection after having lied to Nationwide re: readiness.Both Terry and Bob went the extra mile providing advice and helping circumvent builder issues and for that I am very thankful
Current Referrals - Made a few introductions already and will continue doing so when I come across people who are interested in an elevator
Recognized Excellence - Both Terry and Bob
Areas Of Satisfaction - When there was a malfunction and we felt helplessly locked in the lift when we needed to be our way to the airport, Terry took my panicky call at 7 am and calmly walked us through the solution.
Recognized Excellence - Terry Steen
Areas For Improvement - nothing
Areas Of Satisfaction - Installer Bob came out several times to clarify install of materials (ie electrical, shatf demensions) set before the lift was sent
Recognized Excellence - Terry and Bob
Problem Resolution - There were no problems.
Areas For Improvement - We were very happy with how they worked with our schedules and they were very helpful!
Areas Of Satisfaction - Their professionalism was the most satisfying.
Recognized Excellence - Terry was great!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nationwide Lifts Of Massachusetts, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys