We recommended NVS to a coworker.
We have been a repeat client over the years. NVS redid our bathrooms and a kitchen at our prior home. This time -- as always -- the work was great but we really felt that noone was really managing the process, advocating for our interests, overseeing progress, or communicating with us proactively on an ongoing basis. This was very disappointing and has us questioning if in fact we'd recommend NVS. I want to note that we more than understand logistics issues, etc.; this went far beyond that.
I consider NVS the "gold standard" of kitchen/bath and other home renovation projects. I have done five projects with them. I know they will make everything right and "go the extra mile" to do so. I scheduled the last couple of projects for when I planned to be out of town and we communicated by phone and email. I knew they would let me know if anything unexpected came up.
This was the third remodeling project that NVS did for us. Everything went smoothly and according to schedule. I have recommended them to anyone I know that is considering a remodel project.
I added constructive feedback to the rest of this survey and it wont allow me to submit it until I add narrative text to this question.
I am very happy with the renovation. You had one person, Ali, manage the whole renovation, was here each day and it went very well.
-Caulk in the kitchen continues to fail. About to be replaced for the third time.
-Dishwasher was never installed correctly. Door does not close properly. Door seals have been replaced twice.
-Drawer faces in our island have defects or poor craftsmanship. All drawer fronts have four nail pop like protrusions, as if something was nailed from inside the drawer into the drawer front.
-Paint had to redo and does not match original. Had to pay to have the bedroom repainted because the touchups did not match.
-I have pictures and video.
-Work was done in, Alexandria, VA.
Our Lead Contractor, Dave, was wonderful to work with. He made sure that the work was top quality, the house was kept in order, and we were happy throughout the process.
It's an excellent company, and we were well satisfied.
Excellent job by NVS on our basement remodel. It looks great and the quality of the material and workmanship was amazing.
Our experience with NVSKB was outstanding from start to finish. When contracting services for major work in your home, you want to have a sense of confidence that you're working with a company with integrity as well professionalism. We found that with NVSKB. Their goal was to make sure we were pleased with the results.
This is our fourth contract with NVS, and each time we are just as happy as before. They are a pleasure to work with and their finish carpenter is the best in the industry.
100% satisfied, great work and even greater people at NVS. We endorse and recommend them wholeheartedly.
NVS Kitchen and Bath exceeded our expectations.
We will definitely consider NVS for any future work on our house.
The NVS team working on our Kitchen remodel from design to completion were exceptional from start to finish. We would definitely recommend them and will use again on future projects.
My sales consultant Ross is amazing; and the lead carpenter, Drew is phenomenal. I'm happy. Brian and Carlos are good too.
Working with NVS for our two bathroom remodels was a breeze. I appreciated their professional approach from sales, design, contract and project completion. There were no surprises. The whole project went very smoothly, according to plan and within contract budget. Ford Hale was our sales consultant. He was very thorough and put me at ease explaining how NVS does business. He was always responsive and even stopped by a couple of times to check on things once our project got started. Brian Arrington was our day to day project manager and he was excellent. We were not home for the first two weeks of the project but felt very comfortable having him there. He communicated promptly via text or phone call whenever questions arose. He skillfully managed scheduling all of the subcontractors and was even able to do the flooring work himself to save on cost. I would definitely work with NVS again. Great experience!
Recognized Excellence - Brian Arrington was an excellent project manager. He was respectful, trustworthy, gave sound advice and was just a joy to have around.
Areas For Improvement - I should have paid more attention to where the light switches were going in the master bath, and what lights those switches controlled. We had to make a last minute change once the electricians showed up and it meant tearing up some finished drywall to run another line for a switch, but the change is acceptable.
Areas Of Satisfaction - Everything was completed to my expectations. The painting and tile work are beautiful and the attention to detail is outstanding.
Additional Comments - Working with NVS was a breeze. I appreciated their professional approach from sales, to contract and to project completion. Everything went according to plan and estimate.
This is the 2nd time I've used them. Both times they have done a great job.
Additional Comments - It was very pleasant and I would use them again.
We love the staff at NVS. We had our kitchen remodeled ten years ago and called them back to remodel the bathrooms. They listened to what we wanted, and made great suggestions. The work was timely and done well. Our lead contractor, Drew did lovely work and was a pleasure to deal with every day.
Recognized Excellence - Everyone on our team - Nan Knisley who handled the sale and interior design, Alison Martin who drew up the design and Drew Hernandez the lead carpenter were wonderful to work with.
Areas Of Satisfaction - As I said we had already used them for our kitchen, and loved their work then. They are a first class company. We have recommended them to many friends.
NVS exceeded all our expectations! Wonderful to work with and such a beautiful result!
Recognized Excellence - Tony, our project manager was excellent. You could set your watch by his arrival each morning! He made sure everything was perfect.
Additional Comments - It was a pleasure working with all of the members of the NVS team!
We enjoyed working with NVS. We had never gone through this type of renovation so we really had to lean on their expertise. Our project manager was the strongest team member and we had to really rely on him for any situations where we had questions. He has been great with the follow through as well. We love our new kitchen- it's functional and stylish which is what we wanted!
Areas Of Satisfaction - Overall they are a great company and we enjoyed working with them on this project. they had to work through challenges related to the pandemic as well and so we were glad we were able to keep the project moving. I will say we have had a couple things after the project done and Casey has always been available to help and stop by and make sure our problems were resolved.
Exceptional bath designer/builder. Superior quality, very competitive cost, completed all work on schedule and safely.
Recognized Excellence - Glen Miracle (President), Casey Saunders (PM), and Dave Harris (Lead Carpenter) were absolutely awesome!
Areas For Improvement - None. All areas exceeded our expectations.
Additional Comments - NVS sets the 'high bar' for top-notch Bath designers and builders.
Quality work, great customer service, very good communication throughout the process, problem resolution was quick and handled professionally. My experience working with Dawn, John and Mike and there team members was stressless ….they made having a renovation easy and enjoyable!!! All the different craftsmen were highly qualified, courteous and their work was quality.
Extremely reliable, dependable, and they do excellent work.
NVS is a superb company and they have very highly qualified people working there who are courteous, thorough, and creative. I definitely had a great experience having worked with the remodeling of our house.
I cannot recommend NVS highly enough. I have done four projects with them. I know that everything will be done right, and they are excellent about communicating along the way. For example, if an agreed upon piece of material (e.g., bathroom tile) is not available, they will recommend a good alternative.
Excellent experience from beginning to end., Complete renovation of kitchen, bath and exterior of home (trim, siding, windows, roof).
Recognized Excellence - Everyone that “touched” us. Dave, Jessica, Casey, Todd,all of the service partners, the experts at the tile store, granite place, Ferguson.
Additional Comments - I have recommended NVS to 2 other potential clients.
NVS does an outstanding job, uses high quality products as well as very competent employees.
Expertise - NVS built our kitchen 11 years ago, and it is gorgeous today, only because they rebuilt it this spring after it was severely damaged by a broken water pipe.
Lead Carpenter - Sean, their lead carpenter, is an architect, so he had a thorough understanding of what needed to be done.
Areas For Improvement - They did not fall short in any area.
Areas Of Satisfaction - They all did a superb job.
Areas Of Satisfaction - They met or exceeded my expectations with their on-site people.
This is the third project I've had NVS Kitchen and Bath do in my house and it turned out beautifully. Enjoyed working with the team who is personable and professional. All issues were addressed and resolved.
Expertise - NVS knows how to work on townhouses and smaller houses.
Salesperson Accessibility - Dave Paccassi was great about staying in touch and was understanding when a family emergency caused us to push back the project.
Design Process - I've worked with Alison on all the projects in my house and always appreciate her perspective and opinion on color and material choices. She listens to what I'd like to do with the space and then makes the appropriate suggestions.
Lead Carpenter - Dave Harris was wonderful to work with. He explained what was happening at every stage of the project and was happy to answer questions.
Recognized Excellence - Dave Harris was the lead carpenter and he keep us on schedule and made any adjustments that needed to be made to coordinate the various trades. The painters were great. They worked on a Saturday so the project could remain on schedule.
NVS is a terrific firm to work with, their professionalism made our project low stress and the outcomes were incredible. We have an older house in Old Town Alexandria, and they did a great job budgeted for this project given the age and unknowns in our house. The lead carpenter was fantastic, he communicated daily with us what to expect, and his craftsmanship was outstanding. NVS works with trades that perfectionists and did outstanding work in our home. We highly recommend NVS based upon the work they did for our home.
Lead Carpenter - Sean Gooden was fantastic, we cannot say enough nice things about how great Sean was and how he shepherded our project. He did great work.
Design Process - Alison Martin did a great job guiding us through the selection of our countertop, cabinet base, drawer pulls, faucets, etc.
Lead Carpenter - Dave Harris was on the job every day, kept us up to date on what was being done and what the plan was for the next day. At the end of every day he would sweep from the job site (the master bath) all the way to the front door, leaving the entire area clean.
Clean & Safe - On the first day the floors from the front door all the way to the master bath were covered with a protective cover. A HEPA filter was used anytime dust was created, the bathroom door was sealed with tape to prevent drywall dust from escaping.
Areas Of Satisfaction - I was most satisfied with the lead carpenter. He was very responsive and talented. He had great communication skills.
Areas Of Satisfaction - The woman who did the design did a great job, she knew what we wanted better than we did. We wound up with something much better than we could have done on our own. The design is perfect.
Recognized Excellence - I would like to recognize the lead salesman Mr. Piccassi for his exceptional service. He was great through the whole process, he made sure everything was going to happen and was of good quality.
Areas Of Satisfaction - Response to concerns. Appreciated Richards expertise and recommendations. Casey was great in communicating and also making recommendations.
Additional Comments - We had no surprises during the process. Everyone was very open and honest.
Areas Of Satisfaction - They showed up and worked really long and hard everyday. They kept their word, which is really nice.
Areas Of Satisfaction - Everyone was extremely courteous. Our questions were answered promptly. It was a great experience to work with NVS.
Recognized Excellence - Tod, the lead carpenter was always keeping us informed as to what was being done and any changes in the schedule. He was helpful in agreeing to a schedule and kept us informed every step of the way.
Areas Of Satisfaction - Quality of service from all we interacted with--from sales to design to construction. NVS met all our expectations with courtesy and professionalism.
Recognized Excellence - All the tradesmen were top notch. Richard's exceptional expertise in solving design problems because of TV placement over the fireplace was indeed 'exceptional'. The finished look is very professional.
Areas Of Satisfaction - Everything! I am loving my new kitchen.
Recognized Excellence - Dawn did a great job working the design with me and Tony, my lead carpenter, took care of all my needs.
Areas Of Satisfaction - The process for design and build worked very well. This contributed to an overall excellent project experience. All staff were professional and a pleasure to work with.
Areas Of Satisfaction - Everyone I came in contact with at NVS was a pleasure to work with. Dave and Alison on the front end were wonderful in helping me make choices and were very supportive in the process. Sean could not have made life during construction any easier. He was considerate of our home and us, professional, responsive to concerns, kept us informed at every step and frankly, is just a really nice guy. We will miss him!
Additional Comments - As Dave Pacassi predicted, this project changed our lives for the better.
Recognized Excellence - Lead Carpenter Richard Wright. He had the professional knowledge and experience to effectively explain issues and options to the homeowners. He did a great job in managing the project. Plus he had the right temperament to deal with one subcontractor who had upset the homeowner. In the end, Richard helped all parties worked through the issues and satisfactorily address build issues. Dawn Summers also has a keen sense of design and helped the homeowners tremendously. The project would not have turned out so well without her input and guidance especially in the cabinetry, floor tile, lighting fixtures and hardware areas.
Additional Comments - We were extremely pleased with NVS Remodeling and Design. The entire firm is very professional and know their craft. They stressed communications and they live it everyday. We were very pleased with ALL of the NVS staff who participated in our remodel project. We would not think twice about using another remodeler should the opportunity present itself. We would be glad to share our experience with any potential NVS client.
Recognized Excellence - Tony Seal, my lead carpenter went above and beyond. He is an easy to work with perfectionist. My salesman, Dave Pacassi, also followed through to resolve any issues that he could.
Areas Of Satisfaction - The company explained advantages and costs of things that were suggested. There were also a lot of small touches that I did not ask for and there was a lot of attention to detail. The lead carpenter also took the extra step.
Recognized Excellence - I was very satisfied with the lead carpenter and the salesperson. I needed a new storm door and he went with me to buy one, and that is something that was not part of the job. I felt very respected and taken well care of.
Additional Comments - It was a long process but they made it easy cause they were such a nice group to work with. I felt like they always tried to give us quality work and we intend to use them again.
Areas Of Satisfaction - The designer Dawn Parker listened very carefully to what we asked for. She had creative suggestions to solve our space & flow issues. Our salesman- Dave Pacassi was knowledgeable & professional. He walked us thru the process so we were able to understand the whole picture and the details. A bonus was Dave's sense of humor.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of NVS Kitchen and Bath as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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