Any Changes? - Updated baseboards
Recognized Excellence - Austyn Tuttle and Denise Mackey
Construction Communication - John and Austyn are a great team and communication is wonderful.
I am almost neutral on this but since Carrie Sides has helped tremendously with problems I have had, I would recommend.
I already recommended my dad buying the model!
Any Changes? - I would have upgraded my kitchen appliances and maybe upgraded the floor!
Areas For Improvement - None
Areas Of Satisfaction - Evan Harvey was incredible to work with. He was very responsive and made our experience pleasant.
Recognized Excellence - Evan Harvey, he was in constant communication with us even during COVID19. He made sure all of our warranty items were followed up on as soon as if was safe to do so.
Additional Comments - We have been very pleased with Jon Manuel and Evan Harvey. They have been very responsive and easy to do business with. Evan has gone above and beyond by ensuring he followed up on our 60 day inspection.
Recognized Excellence - The two builders in this development are very customer service oriented and go over and above to address any quality issues or concerns. They have a very personal touch in all interactions and really care that as a customer you are satisfied.
The sales representative, Denise, was really awesome during the experience! My only issue was with the confusion with what they do with the first year warranty - what they will correct and won't correct.
They are quick and efficient.
Areas Of Satisfaction - Communication throughout the building process and after.
Recognized Excellence - Austyn and Denise
Areas Of Satisfaction - The workmanship was very nice
Additional Comments - Carrie was extremely helpful and always answered all my questions. She is professional and courteous.
Problem Resolution - Austyn was great at addressing our concerns around closing
Construction Schedule - All items weren't completed by closing, but was completed within a week or so after closing; communication with Austyn was GREAT
Additional Comments - Overall our experience with Austyn, Denise, and John were fantastic. The home is great and they were all extremely responsive and I felt like they all genuinely cared to produce the best product they could. Our biggest issues pertain to not having the home 100% completed by closing, the poor quality in the paint, and the quality of the trim in a couple locations (that we missed in our walkthrough but that the sub cut some corners to complete on the aggressive timeline). That being said, we'd recommend Meeting Street and have already recommended Meeting Street to our friends and family.
Meeting Street Homes & Communities was really good to work with. They accommodated everything and they were straight forward. When we asked for a specific request, there were no issues. We like that they customize everything and have a smile on their face. We are happy we went with them.
Construction Quality - For upgrading to quality materials, I liked that a lot.
Problem Resolution - Any issues that came up they addressed immediately.
Additional Comments - It was great, seamless and we are glad we went with Meeting Street.
I think they do nice construction and the sales process was very good.
Not sure because of the construction on my current home.
Recognized Excellence - Evan Harvey has continually communicated with us through any concern, issue or questions we have had.
Communication - Evan was very responsive to our needs throughout the entire process.
Recognized Excellence - While everything was not perfect and we definitely had our challenges, I have to say that Evan worked hard to satisfy our many requests for corrections; and to meet our expectations.
Additional Comments - Both Nora and Carrie were wonderful to work with. Made the whole process easy for us.
We went to a couple of builders and compared to them, Meeting Street's standards, conception, and dealing with people was better!
Any Changes? - Everything is good. I wouldn't change anything. I may would have added more gutters, but everything is okay.
Areas For Improvement - Everything is awesome. These are the best builders I have worked with so far.
Areas Of Satisfaction - They exceeded my expectations.
Recognized Excellence - I would like to recognize both Jon Manuel and John Ammerata.
Areas Of Satisfaction - The quality exceeded my expectations.
Recognized Excellence - Carrie Sides did a wonderful job of handling our concerns.
Sales Follow Up - Denise McKay was our sales representative gave a wonderful personal touch and helped us understand everything that happened during the process. She went above and beyond to be personable, and kept everything on schedule. She was patient, and we would recommend Denise to anybody as far as sales go. She felt like a personal friend by the time we were done.
Sales Process - I have never had anybody as professional as Sanders Abbott from American Mortgage. He went to great lengths to help us understand our options, and get us into a loan that was a great value to us. He did a wonderful job for us.
Areas Of Satisfaction - I like my floor plan and the overall selection of options.
Recognized Excellence - Carrie is always helpful and timely. I liked our sales representative Lauren as well.
Additional Comments - Very good team throughout the entire process.
Easier Than Expected - Yes, the staff was all very easy to work with and very professional.
Additional Comments - We are pleased with the new home and are really enjoying it. This is the third new home that we have purchased in North Carolina since moving here from New Jersey in 2011 and this one has been the one we're most pleased with.
Recognized Excellence - Jon Manuel was helpful and explained things very clearly for us. He was readily available if we needed anything sorted out or explained to us. He was also very approachable and thorough.
Any Changes? - I would make the master bedroom larger and I would find a way to have some grass area where you can relax. A community pool would be good also.
Areas Of Satisfaction - I was most satisfied with the communication with the builder.
Recognized Excellence - I would like to recognize Denise, John the builder, and Austin. All three of them are another level of good.
Construction Expertise - John Ammaratta is excellent.
Construction Schedule - Cannot be any happier with John.
Additional Comments - John Ammarratta and Denise are excellent.
Additional Comments - My experience with Meeting Street has been a very good one. Everyone was very polite and professional. I would like to recognize John and Denise for their exceptional service.
Areas Of Satisfaction - Great communications with all involved, especially project superintendent...keep us undated on all aspectsof building progress. We were living out of state during process. All warranty work was completed promptly and on dates as promised!!
Additional Comments - We feel the builder has taken extra steps to ensure this community is properly finished, thus helping to ensure the valueof everyone property.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Meeting Street Homes & Communities as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys