Timeline

Process not always efficient, pricing isn’t always transparent when there are multiple options

I think Mainstreet Design Build did a great job with our project.

Project is more than three months late, close to $200,000.00 over budget, ownership was dismissive of concerns raised regarding both

They did an excellent job.

We actually already have on several occasions.

Very satisfied with our projects

The personnel we dealt with were very knowledgeable and helpful. Our project manager and interior designer provided guidance and suggestions and we are delighted with the outcome. The subcontractors used by Main Street were excellent and if we encountered a problem our project manager got it resolved.

We love our new kitchen. It’s not only beautiful, but much more functional as well. The team at MainStreet Design did a great job of listening and delivering what we asked for initially. We would definitely use them again.

It's an amazing company. Very profesional. They always listen and make sure home owners are happy with the final result. The quality of their work is outstanding.

My project manager, Brian, was very professional and has been very attentive.

Always professional, knowledgeable and thoughtful. We’ve used Mainstreet many times over the past 15 years for many different projects large and small. I trust them and appreciate their obvious dedication to the highest quality work and customer service.

Everyone we have worked with has been great! Loved being able to design and see renderings of the project before we said yes…However the premium cost didn’t result in the project being on time nor be completed efficiently. Really hope when the project is done it’s worth the time and cost.

More expensive than other companies but worth it for the increased quality and customer service received.

MSD is an awesome company. Top-Down, what a team of professionals. MSD has done 2 projects for me now and the result is nothing less than amazing. Looking forward to my next project with this team of PROFESSIONALS!

The project management scheduling is lacking.

Our experience with MainStreet has been great! The project manager quickly and efficiently minimized surprises throughout the project and also worked expeditiously to resolve any concerns.

We appreciate that MainStreet offers Design & Build all in one centralized place. We were very pleased with the Design portion of our project. The Build portion has been met with many setbacks and delays. While not always a reflection of the MainStreet crew - it feels like we were met with extremely bad luck with the preferred cabinet maker and our appliances. Even with these unforeseen delays there seemed to be a general lack of planning during the construction phase.

What an amazing group of individuals from the top on down. Main Street touts itself as taking the worry out of your project from beginning to end. And that is so true! What a great group of people. For my project, I only had a select few. But, from Steve and Christine to Kevin and Rick, the experience was amazing. First, Steve put up with my details for my pergola (which he probably regrets-just kidding). Then, Rick, the project manager was always there to answer a question, or knocking on my door for any concerns. Lastly, Kevin is a treasure. I get up early and would text Kevin and he would be answering within 5 minutes. Telling me he was on any concerns I had. I could go on. The finished project is beyond my expectations. Its all in the details. The final pergola fits so well to the frame of my house, even the tiny detail around the gutter. The height is awesome. Matching my stone to pre-existing stone, makes it look like its part of the original house and not an "add on". I am so amazed at my finished project! Additional thanks for using Walpole-this time. The detail in the pergola really is amazing. My pergola looks like no one else's. I will definitely be using them again for projects I have in my for the future. When you give them a project, all your headaches are gone for looking for contractors. That leaves you all the time for looking for your tile, etc. What a great idea to have a company to complete a project from beginning to end and have QUALITY contractors to do it!! I could go on, but this would get too long. Thank you so much to MSD, Marilyn Begeny

MainStreet Design Build is excellent management, very organized, and beautiful work. They have excellent quality of materials and extremely professionally managed.

Mainstreet is a quality company with quality employees

Our 3rd project with Mainstreet and the largest. Once again, we are very happy with the finished product!

Exceptional communication, exceptional quality, exceptional overall experience and end product. I would have 100% confidence recommending them to my closest friends and family.

MainStreet Design Build was a pleasure to work with on the finishing of our basement and I would highly recommend them to any one looking to complete a home renovation. They are extremely professional and conscientious. They clearly care a lot about their clients and are meticulous in making sure the final results have exceptional quality. They really exceeded our expectations at every stage of the project. We are thoroughly enjoying our new space!

If it's possible to love being stuck right in the messy middle of a remodel, MainStreet makes it possible. Thoroughly enjoyed watching the project progress daily. The entire staff -- in office and on site -- are incredibly talented, patient and professional group and a pleasure to work with.

Understand Building Process

Understand Building Process - although the calendar is a little general b/c it is a large, many-faceted project, the PM is keeping me looped in daily/weekly.

Visible Defects

Visible Defects - The work being done is meticulous and I am confident there will be no 'visible defects'...or hidden defects!

Additional Comments

Additional Comments - I have total confidence in the expertise and quality of work from every single person who works with MainStreet Design Build.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all our expectations. Just fabulous!

Areas For Improvement

Areas For Improvement - They did not fall short of our expectations in any area.

Additional Comments

Additional Comments - They are fantastic. Just wow! Their design of our master bathroom vanity is fabulous!

I think the process they use from start to finish is very effective and they are very organized and clear about expectations, scheduling, and whose responsible for what. They let me know who is going to be in my house and they are very respectful of my property and personal space.

Value

Value - Strong believer that you get what you pay for.

Overall Experience

Overall Experience - My bathroom exceeded my expectations. It's elegant but playful. They held my hand through the entire process, which may it very stress free.

Expectations

Expectations - Better than expected.

Additional Comments

Additional Comments - MainStreet Design Build is the only place to go for any future renovations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations from start to finish!

Additional Comments

Additional Comments - I am so happy with my overall experience! Christine, Steve, CHRISTOPHER:), Dwain, Marq, Rick, Kim, Izzy, all the other employees, contractors and subcontractors were so incredibly nice, respectful, reliable, trustworthy - truly amazing! Thank you and I’m excited to work with all of you again!

Exceptional service and attention to detail...everything was completed with utmost care.

Construction Quality

Construction Quality - Beautiful—workmanship quality is perfection!

Clean & Safe

Clean & Safe - Impressed my friend who works in commercial interiors with the dust zipper walls.

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism, service, communication and attention to detail was outstanding. It was what we hoped for and more. Made the project smooth and the best experience we have ever had in working with anyone on our home.

From the very beginning of the design experience, MainStreet provided us with open communication and a wealth of new ideas to augment our wishes and needs. We felt that we were partners in creating a luxurious and workable kitchen, an office, and a stunning living room addition. Steve, Christine, and the employee team are very good at solving design issues that pop up during remodeling. The workmanship is extraordinary and the employees are courteous and prompt. I cannot imagine that any other firm could do a better job. At the end of each day, we saw photos of what had been accomplished.

Areas Of Satisfaction

Areas Of Satisfaction - The daily communication meant that there were no "surprises." The team went to great lengths to supervise sub contractors. Their long experience in the community means that they have generated extremely competent partners.They have been truly outstanding.

Lead Source

Lead Source - Our daughter and her husband purchased a home that MainStreet remodeled over 15 years ago. They said that they have not had a single problem with the house and are so pleased with the quality of the finishes that they are planning a basement remodel with MainStreet.

Customer Suggestion

Customer Suggestion - I am very impressed with each project especially with this one with the quality of the people they hire, the awareness, the skill, sensitivity, and courtesy they all have. I already know Steven, Chris, and Dwayne are wonderful people, but as I get to know new staff members that they hire they have always chosen exceptional people. So, its not a suggesution just a reinforcement

Five stars would definitely recommend to a friend.

My wife & I have been working with MainStreet on our remodel over the last 5 months. The communication is great, the workmanship is top notch, the Client portal is easy to use, working with the Design staff has been fantastic, and we've had great feedback from our neighbors on the courteousness and professionalism of the folks working on our project. Highly recommended.

Areas Of Satisfaction

Areas Of Satisfaction - The courteousness and professionalism of the workers and staff. We've heard horror stories from folks about their experiences and we have been extremely satisfied. The personalized attention given to us by Christine & Christopher on any/all of our selections has exceeded our expectations. Our Project Manager Chuck has been extremely responsive to every call, text, or message board post.

Respectful

Respectful - Throughout our renovation we had kept a lot of valuables in the house. Everything was untouched and left as-is. The MainStreet Team is very trustworthy.

Quality Of Materials

Quality Of Materials - The quality and custom work was incredible. We have had numerous comments from friends and family stating how much they love the level of detail. Dwain's custom woodwork for our mudroom cabinet and fireplace façade is top notch.

Areas Of Satisfaction

Areas Of Satisfaction - We were very impressed with the on-site management and courtesy and professionalism of everyone who walked into our house.

From the initial proposal, design plan and execution, everything was completed as promised. Their staff are exceptional and well organized. Any issues, which were small, were taken care of promptly. A very professional team. Extremely happy with the end result.

Areas Of Satisfaction

Areas Of Satisfaction - Craftsmanship of work. Great care was taken to assure everything was done to high standards.Follow up by Chuck was outstanding. Marq is an exceptionally talented person and cares greatly about his work. We felt lucky to have him do most of the carpentry.

Additional Comments

Additional Comments - Delighted with the kitchen.Christopher and Christine were great to work with and very helpful in the design and selections.Rick always made me feel like he was there if there was any issue with the project.And Steve did a great job understanding what we were looking for and really made us feel at ease with the scope of the project. We could not have had a better experience. And we really appreciate the fact that Mainstreet accommodated my wife's special needs by meeting at our house. That was really VERY nice of everyone. THANK YOU!

I already have recommended them.

Likely To Recommend

Likely To Recommend - I already have recommended them.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the overall experience. The staff is wonderful to work with and I am happy with the project.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the work. Everything they did exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They made renovating our basement fun and exciting. It was a hassle free experience. They were easy to work with, knowledgeable and I felt confident that they were honest and trustworthy.

Additional Comments

Additional Comments - Kyle is a diligent worker and he and the carpenters are most respectful, answer questions and clean up neatly each day. Dwayne communicates regularly and is much appreciated.

Unreal experience! Our kitchen is amazing and Main Street was an absolute delight to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The planning from Day 1 was exceptional. The regular communication was stellar as well. The contractors were delightful and I will miss seeing them every day for sure.

Additional Comments

Additional Comments - Hands down the best experience we could have dreamed of. We are over the moon with our new kitchen and it was designed perfectly for our old home.

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism; organization of the project; everyone was friendly, knowledgeable and easy to work with; kept me up to date on the project, quick resolution of item(s) delivered damaged or flawed; quality of work!

Additional Comments

Additional Comments - I have already recommended MainStreet Design Build to two of my neighbors planning a remodel.

Areas Of Satisfaction

Areas Of Satisfaction - The design team was very helpful. The bathroom turned out beautiful in the end. Very courteous and professional staff. Very detail oriented. They have a team that has many excellent design ideas. The workmanship also was excellent.

Additional Comments

Additional Comments - Bottom line. In the end, we love our new bathroom!

Areas Of Satisfaction

Areas Of Satisfaction - The finished product met or exceeded all of our expectations. The design turned out better than expected and the quality of workmanship was excellent.

Areas Of Satisfaction

Areas Of Satisfaction - 1. Kyle and Main Street Team were a pleasure to work with through the build process. 2. The timeline including trades was on target. 3. Co-Construct was an effective way to manage communication and any changes that were delivered throughout the project. 4. The design and deliverables were as expected.

Additional Comments

Additional Comments - We love our new Kitchen and Mudroom. We appreciate the effort, commitment and quality provided by the entire team at Main Street. Thank you! Chad and Karen Knott and family

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with how MainStreet steeped up to the plate on several material defects and immediately replaced and/or fixed the issue with no questions asked.

Additional Comments

Additional Comments - The best part of this process was feeling confident you would do what you said you would. That piece of mind was critical given our less-than-positive past experiences with other contractors.

Areas For Improvement

Areas For Improvement - I can't think of a way that they fell short.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the assistance that I received with regards to picking out the various pieces.