MainStreet Design Build was a pleasure to work with on the finishing of our basement and I would highly recommend them to any one looking to complete a home renovation. They are extremely professional and conscientious. They clearly care a lot about their clients and are meticulous in making sure the final results have exceptional quality. They really exceeded our expectations at every stage of the project. We are thoroughly enjoying our new space!
If it's possible to love being stuck right in the messy middle of a remodel, MainStreet makes it possible. Thoroughly enjoyed watching the project progress daily. The entire staff -- in office and on site -- are incredibly talented, patient and professional group and a pleasure to work with.
Understand Building Process - although the calendar is a little general b/c it is a large, many-faceted project, the PM is keeping me looped in daily/weekly.
Visible Defects - The work being done is meticulous and I am confident there will be no 'visible defects'...or hidden defects!
Additional Comments - I have total confidence in the expertise and quality of work from every single person who works with MainStreet Design Build.
Areas Of Satisfaction - They exceeded all our expectations. Just fabulous!
Areas For Improvement - They did not fall short of our expectations in any area.
Additional Comments - They are fantastic. Just wow! Their design of our master bathroom vanity is fabulous!
I think the process they use from start to finish is very effective and they are very organized and clear about expectations, scheduling, and whose responsible for what. They let me know who is going to be in my house and they are very respectful of my property and personal space.
Value - Strong believer that you get what you pay for.
Overall Experience - My bathroom exceeded my expectations. It's elegant but playful. They held my hand through the entire process, which may it very stress free.
Expectations - Better than expected.
Additional Comments - MainStreet Design Build is the only place to go for any future renovations.
Areas Of Satisfaction - They exceeded my expectations from start to finish!
Additional Comments - I am so happy with my overall experience! Christine, Steve, CHRISTOPHER:), Dwain, Marq, Rick, Kim, Izzy, all the other employees, contractors and subcontractors were so incredibly nice, respectful, reliable, trustworthy - truly amazing! Thank you and I’m excited to work with all of you again!
Exceptional service and attention to detail...everything was completed with utmost care.
Construction Quality - Beautiful—workmanship quality is perfection!
Clean & Safe - Impressed my friend who works in commercial interiors with the dust zipper walls.
Areas Of Satisfaction - The professionalism, service, communication and attention to detail was outstanding. It was what we hoped for and more. Made the project smooth and the best experience we have ever had in working with anyone on our home.
From the very beginning of the design experience, MainStreet provided us with open communication and a wealth of new ideas to augment our wishes and needs. We felt that we were partners in creating a luxurious and workable kitchen, an office, and a stunning living room addition. Steve, Christine, and the employee team are very good at solving design issues that pop up during remodeling. The workmanship is extraordinary and the employees are courteous and prompt. I cannot imagine that any other firm could do a better job. At the end of each day, we saw photos of what had been accomplished.
Areas Of Satisfaction - The daily communication meant that there were no "surprises." The team went to great lengths to supervise sub contractors. Their long experience in the community means that they have generated extremely competent partners.They have been truly outstanding.
Lead Source - Our daughter and her husband purchased a home that MainStreet remodeled over 15 years ago. They said that they have not had a single problem with the house and are so pleased with the quality of the finishes that they are planning a basement remodel with MainStreet.
Customer Suggestion - I am very impressed with each project especially with this one with the quality of the people they hire, the awareness, the skill, sensitivity, and courtesy they all have. I already know Steven, Chris, and Dwayne are wonderful people, but as I get to know new staff members that they hire they have always chosen exceptional people. So, its not a suggesution just a reinforcement
Five stars would definitely recommend to a friend.
My wife & I have been working with MainStreet on our remodel over the last 5 months. The communication is great, the workmanship is top notch, the Client portal is easy to use, working with the Design staff has been fantastic, and we've had great feedback from our neighbors on the courteousness and professionalism of the folks working on our project. Highly recommended.
Areas Of Satisfaction - The courteousness and professionalism of the workers and staff. We've heard horror stories from folks about their experiences and we have been extremely satisfied. The personalized attention given to us by Christine & Christopher on any/all of our selections has exceeded our expectations. Our Project Manager Chuck has been extremely responsive to every call, text, or message board post.
Respectful - Throughout our renovation we had kept a lot of valuables in the house. Everything was untouched and left as-is. The MainStreet Team is very trustworthy.
Quality Of Materials - The quality and custom work was incredible. We have had numerous comments from friends and family stating how much they love the level of detail. Dwain's custom woodwork for our mudroom cabinet and fireplace façade is top notch.
Areas Of Satisfaction - We were very impressed with the on-site management and courtesy and professionalism of everyone who walked into our house.
From the initial proposal, design plan and execution, everything was completed as promised. Their staff are exceptional and well organized. Any issues, which were small, were taken care of promptly. A very professional team. Extremely happy with the end result.
Areas Of Satisfaction - Craftsmanship of work. Great care was taken to assure everything was done to high standards.Follow up by Chuck was outstanding. Marq is an exceptionally talented person and cares greatly about his work. We felt lucky to have him do most of the carpentry.
Additional Comments - Delighted with the kitchen.Christopher and Christine were great to work with and very helpful in the design and selections.Rick always made me feel like he was there if there was any issue with the project.And Steve did a great job understanding what we were looking for and really made us feel at ease with the scope of the project. We could not have had a better experience. And we really appreciate the fact that Mainstreet accommodated my wife's special needs by meeting at our house. That was really VERY nice of everyone. THANK YOU!
I already have recommended them.
Likely To Recommend - I already have recommended them.
Areas Of Satisfaction - I was satisfied with the overall experience. The staff is wonderful to work with and I am happy with the project.
Areas Of Satisfaction - I was most satisfied with the quality of the work. Everything they did exceeded my expectations.
Areas Of Satisfaction - They made renovating our basement fun and exciting. It was a hassle free experience. They were easy to work with, knowledgeable and I felt confident that they were honest and trustworthy.
Additional Comments - Kyle is a diligent worker and he and the carpenters are most respectful, answer questions and clean up neatly each day. Dwayne communicates regularly and is much appreciated.
Unreal experience! Our kitchen is amazing and Main Street was an absolute delight to work with.
Areas Of Satisfaction - The planning from Day 1 was exceptional. The regular communication was stellar as well. The contractors were delightful and I will miss seeing them every day for sure.
Additional Comments - Hands down the best experience we could have dreamed of. We are over the moon with our new kitchen and it was designed perfectly for our old home.
Areas Of Satisfaction - Professionalism; organization of the project; everyone was friendly, knowledgeable and easy to work with; kept me up to date on the project, quick resolution of item(s) delivered damaged or flawed; quality of work!
Additional Comments - I have already recommended MainStreet Design Build to two of my neighbors planning a remodel.
Areas Of Satisfaction - The design team was very helpful. The bathroom turned out beautiful in the end. Very courteous and professional staff. Very detail oriented. They have a team that has many excellent design ideas. The workmanship also was excellent.
Additional Comments - Bottom line. In the end, we love our new bathroom!
Areas Of Satisfaction - The finished product met or exceeded all of our expectations. The design turned out better than expected and the quality of workmanship was excellent.
Areas Of Satisfaction - 1. Kyle and Main Street Team were a pleasure to work with through the build process. 2. The timeline including trades was on target. 3. Co-Construct was an effective way to manage communication and any changes that were delivered throughout the project. 4. The design and deliverables were as expected.
Additional Comments - We love our new Kitchen and Mudroom. We appreciate the effort, commitment and quality provided by the entire team at Main Street. Thank you! Chad and Karen Knott and family
Areas Of Satisfaction - I was most satisfied with how MainStreet steeped up to the plate on several material defects and immediately replaced and/or fixed the issue with no questions asked.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of MainStreet Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys