Everyone we have worked with has been great! Loved being able to design and see renderings of the project before we said yes…However the premium cost didn’t result in the project being on time nor be completed efficiently. Really hope when the project is done it’s worth the time and cost.
More expensive than other companies but worth it for the increased quality and customer service received.
MSD is an awesome company. Top-Down, what a team of professionals. MSD has done 2 projects for me now and the result is nothing less than amazing. Looking forward to my next project with this team of PROFESSIONALS!
The project management scheduling is lacking.
Main Street has been terrific throughout our project so far. We are pleased with the level of service we have received.
Our experience with MainStreet has been great! The project manager quickly and efficiently minimized surprises throughout the project and also worked expeditiously to resolve any concerns.
We appreciate that MainStreet offers Design & Build all in one centralized place. We were very pleased with the Design portion of our project. The Build portion has been met with many setbacks and delays. While not always a reflection of the MainStreet crew - it feels like we were met with extremely bad luck with the preferred cabinet maker and our appliances. Even with these unforeseen delays there seemed to be a general lack of planning during the construction phase.
What an amazing group of individuals from the top on down. Main Street touts itself as taking the worry out of your project from beginning to end. And that is so true! What a great group of people. For my project, I only had a select few. But, from Steve and Christine to Kevin and Rick, the experience was amazing. First, Steve put up with my details for my pergola (which he probably regrets-just kidding). Then, Rick, the project manager was always there to answer a question, or knocking on my door for any concerns. Lastly, Kevin is a treasure. I get up early and would text Kevin and he would be answering within 5 minutes. Telling me he was on any concerns I had. I could go on. The finished project is beyond my expectations. Its all in the details. The final pergola fits so well to the frame of my house, even the tiny detail around the gutter. The height is awesome. Matching my stone to pre-existing stone, makes it look like its part of the original house and not an "add on". I am so amazed at my finished project! Additional thanks for using Walpole-this time. The detail in the pergola really is amazing. My pergola looks like no one else's. I will definitely be using them again for projects I have in my for the future. When you give them a project, all your headaches are gone for looking for contractors. That leaves you all the time for looking for your tile, etc. What a great idea to have a company to complete a project from beginning to end and have QUALITY contractors to do it!! I could go on, but this would get too long. Thank you so much to MSD, Marilyn Begeny
MainStreet Design Build is excellent management, very organized, and beautiful work. They have excellent quality of materials and extremely professionally managed.
Mainstreet is a quality company with quality employees
Our 3rd project with Mainstreet and the largest. Once again, we are very happy with the finished product!
Exceptional communication, exceptional quality, exceptional overall experience and end product. I would have 100% confidence recommending them to my closest friends and family.
MainStreet Design Build was a pleasure to work with on the finishing of our basement and I would highly recommend them to any one looking to complete a home renovation. They are extremely professional and conscientious. They clearly care a lot about their clients and are meticulous in making sure the final results have exceptional quality. They really exceeded our expectations at every stage of the project. We are thoroughly enjoying our new space!
If it's possible to love being stuck right in the messy middle of a remodel, MainStreet makes it possible. Thoroughly enjoyed watching the project progress daily. The entire staff -- in office and on site -- are incredibly talented, patient and professional group and a pleasure to work with.
Understand Building Process - although the calendar is a little general b/c it is a large, many-faceted project, the PM is keeping me looped in daily/weekly.
Visible Defects - The work being done is meticulous and I am confident there will be no 'visible defects'...or hidden defects!
Additional Comments - I have total confidence in the expertise and quality of work from every single person who works with MainStreet Design Build.
Areas Of Satisfaction - They exceeded all our expectations. Just fabulous!
Areas For Improvement - They did not fall short of our expectations in any area.
Additional Comments - They are fantastic. Just wow! Their design of our master bathroom vanity is fabulous!
I think the process they use from start to finish is very effective and they are very organized and clear about expectations, scheduling, and whose responsible for what. They let me know who is going to be in my house and they are very respectful of my property and personal space.
Value - Strong believer that you get what you pay for.
Overall Experience - My bathroom exceeded my expectations. It's elegant but playful. They held my hand through the entire process, which may it very stress free.
Expectations - Better than expected.
Additional Comments - MainStreet Design Build is the only place to go for any future renovations.
Areas Of Satisfaction - They exceeded my expectations from start to finish!
Additional Comments - I am so happy with my overall experience! Christine, Steve, CHRISTOPHER:), Dwain, Marq, Rick, Kim, Izzy, all the other employees, contractors and subcontractors were so incredibly nice, respectful, reliable, trustworthy - truly amazing! Thank you and I’m excited to work with all of you again!
Exceptional service and attention to detail...everything was completed with utmost care.
Construction Quality - Beautiful—workmanship quality is perfection!
Clean & Safe - Impressed my friend who works in commercial interiors with the dust zipper walls.
Areas Of Satisfaction - The professionalism, service, communication and attention to detail was outstanding. It was what we hoped for and more. Made the project smooth and the best experience we have ever had in working with anyone on our home.
From the very beginning of the design experience, MainStreet provided us with open communication and a wealth of new ideas to augment our wishes and needs. We felt that we were partners in creating a luxurious and workable kitchen, an office, and a stunning living room addition. Steve, Christine, and the employee team are very good at solving design issues that pop up during remodeling. The workmanship is extraordinary and the employees are courteous and prompt. I cannot imagine that any other firm could do a better job. At the end of each day, we saw photos of what had been accomplished.
Areas Of Satisfaction - The daily communication meant that there were no "surprises." The team went to great lengths to supervise sub contractors. Their long experience in the community means that they have generated extremely competent partners.They have been truly outstanding.
Lead Source - Our daughter and her husband purchased a home that MainStreet remodeled over 15 years ago. They said that they have not had a single problem with the house and are so pleased with the quality of the finishes that they are planning a basement remodel with MainStreet.
Customer Suggestion - I am very impressed with each project especially with this one with the quality of the people they hire, the awareness, the skill, sensitivity, and courtesy they all have. I already know Steven, Chris, and Dwayne are wonderful people, but as I get to know new staff members that they hire they have always chosen exceptional people. So, its not a suggesution just a reinforcement
Five stars would definitely recommend to a friend.
My wife & I have been working with MainStreet on our remodel over the last 5 months. The communication is great, the workmanship is top notch, the Client portal is easy to use, working with the Design staff has been fantastic, and we've had great feedback from our neighbors on the courteousness and professionalism of the folks working on our project. Highly recommended.
Areas Of Satisfaction - The courteousness and professionalism of the workers and staff. We've heard horror stories from folks about their experiences and we have been extremely satisfied. The personalized attention given to us by Christine & Christopher on any/all of our selections has exceeded our expectations. Our Project Manager Chuck has been extremely responsive to every call, text, or message board post.
Respectful - Throughout our renovation we had kept a lot of valuables in the house. Everything was untouched and left as-is. The MainStreet Team is very trustworthy.
Quality Of Materials - The quality and custom work was incredible. We have had numerous comments from friends and family stating how much they love the level of detail. Dwain's custom woodwork for our mudroom cabinet and fireplace façade is top notch.
Areas Of Satisfaction - We were very impressed with the on-site management and courtesy and professionalism of everyone who walked into our house.
From the initial proposal, design plan and execution, everything was completed as promised. Their staff are exceptional and well organized. Any issues, which were small, were taken care of promptly. A very professional team. Extremely happy with the end result.
Areas Of Satisfaction - Craftsmanship of work. Great care was taken to assure everything was done to high standards.Follow up by Chuck was outstanding. Marq is an exceptionally talented person and cares greatly about his work. We felt lucky to have him do most of the carpentry.
Additional Comments - Delighted with the kitchen.Christopher and Christine were great to work with and very helpful in the design and selections.Rick always made me feel like he was there if there was any issue with the project.And Steve did a great job understanding what we were looking for and really made us feel at ease with the scope of the project. We could not have had a better experience. And we really appreciate the fact that Mainstreet accommodated my wife's special needs by meeting at our house. That was really VERY nice of everyone. THANK YOU!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of MainStreet Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys