Excellent and consistent communication throughout the project process. Project stayed within initial scope and estimate.
The painting was really great. We had an issue with a potential leak that we didn't know about when we took the ceiling off. We were thinking it was going to be a huge hassle but they said it wasn't a problem and fixed it. They were great at problem-solving and we really appreactiated that.
Lucas Craftsmanship did an excellent job renovating an unfinished room on our second floor. Their foreman was great at communicating the timeline, their workmen were diligent and friendly, and the finished product was exactly what we envisioned. Pricing was reasonable and final cost was within initial estimate. Would highly recommend them for other work.
Lucas did great work on our remodel; we are really pleased with the results and wished we had done it sooner! Our only complaint is that it took twice as long as the plan.
It was quite a large renovation (10 months) and they did a fabulous job! Visitors come to the house after completion and they're just taken aback at the job that was done. The guys were exceptional and didn't push back when we made requests or changes. They were very intent on pleasing us.
There were a few missteps during construction but Lucas Craftmanship kept its promise of "We'll take good care of you". We are very satisfied with the brand new house they built for us and we would use them again if we ever build a house again.
I appreciate everything they did, they are wonderful and hope to work with them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lucas Craftsmanship as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys