I think it really matters who your project manager is. Quality control was a big issue for our project and caused pretty significant delays.
The work was done quickly and effectively. I’ve recommended them to others already but do note they are a bit pricier than my friends can usually afford.
If you want a professional team of talented contractors and subcontractors rather than a one-man band who subcontracts all the work to the cheapest crews, look no further than LCI. We chose them for their project management skills, professional communication, and quality workmanship. We received all that and more throughout our 4 month project with them where we gutted our kitchen and gutted/relocated our main bathroom and closets. We thoroughly researched other contractors in the Heights/inner loop and we are confident that LCI is the best of the best. Can’t wait to use them for future projects!
We are extremely pleased with the end product - our kitchen looks fantastic! Really high quality work, and we enjoyed working with Joey as our project manager. We found the Lucas team to be honest and reliable, and the work from the subs to be high quality and well executed. We're so glad that we called Lucas Craftsmanship for our remodel.
They did great work. I loved the technicians that completed the work!
Outstanding communication and completed the work in a timely manner.
The coordination with the Lucas staff was easy and collaborative, including working with their preferred vendors for product selection to complete the project.
Lucas Craftsmanship is organized, friendly and their crews are very skilled. They cleaned up very well at the end of every day and were very nice. I hope to use them on more projects in the future. I could not be happier.
Allthough the work took three times longer than expected (mostly rain delays) we are very satisfied with the workmanship and warranty.
A written estimate of 4 weeks in the Contract is now 13 weeks and counting with promises to “end soon” that never seem to be met.
I was happy with Lucas Craftsmanship's handling of the project we selected them for, and I look forward to using them in the future!
All the support people were thorough and knew what they were what they were doing.
Made the job go well.
The entire experience was professional and kind. They are experts at there crafts and made the whole process easy from start to finish.
We had an excellent experience with Lucas and we would not hesitate to recommend them. Every project has things to be figured out, but we feel we had a very good and very trustworthy partner in Lucas and not having to worry about the quality or intentions of our contractor was very much a blessing to us. We found Lucas Craftsmanship to be a company with very high standards and one that takes seriously their work, the integrity of their company and their employees, and their commitment to their clients.
Excellent and consistent communication throughout the project process. Project stayed within initial scope and estimate.
The painting was really great. We had an issue with a potential leak that we didn't know about when we took the ceiling off. We were thinking it was going to be a huge hassle but they said it wasn't a problem and fixed it. They were great at problem-solving and we really appreactiated that.
Lucas Craftsmanship did an excellent job renovating an unfinished room on our second floor. Their foreman was great at communicating the timeline, their workmen were diligent and friendly, and the finished product was exactly what we envisioned. Pricing was reasonable and final cost was within initial estimate. Would highly recommend them for other work.
Lucas did great work on our remodel; we are really pleased with the results and wished we had done it sooner! Our only complaint is that it took twice as long as the plan.
It was quite a large renovation (10 months) and they did a fabulous job! Visitors come to the house after completion and they're just taken aback at the job that was done. The guys were exceptional and didn't push back when we made requests or changes. They were very intent on pleasing us.
There were a few missteps during construction but Lucas Craftmanship kept its promise of "We'll take good care of you". We are very satisfied with the brand new house they built for us and we would use them again if we ever build a house again.
I appreciate everything they did, they are wonderful and hope to work with them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lucas Craftsmanship as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys