The safety and health of our customers as well as our own team members are extremely important to us at Lorem Build + Remodel. We are currently requiring all staff to monitor their temperature daily, wear CDC-approved PPE (i.e. masks, gloves, etc.) and wash their hands/use hand sanitizer frequently.
As of April 20, 2020, we are open regular business hours and are currently accepting new project consultations.
I had such a great experience with Lorem - They were so strong in communication and I definitely had some neighbors comment on their work. Definitely would recommend them to any customer looking to get work done.
Safe - I couldn't be home while they were working on my house and I honestly trusted them 100%. They even made sure to clean up nicely.
Problem Resolution - We did have a small problem on communication in the beginning with our sales rep but the owner reached out and took care of the situation and put us in the hands of someone more reliable.
Sales Knowledge - Great job on answering all of our questions and working with our budget.
Recognized Excellence - I would like to recognize Stacy - She was very good about communicating and making sure everything went smooth as possible! Thank you to the whole team for making this such an easy process.
Lorem was so professional and very communicative with me throughout the process of my job. I appreciate the work and your commitment to customer satisfaction!
Clean - There was some mess at the end of the project but I let them know and they immediately came back out to finish cleaning.
Communication - They communicated great! I had SO many questions but more often than not they answered my question before it came time for me to ask.
Schedule - It took a little longer than expected, but nothing too crazy.
Really excellent service. Answered all my questions, and taught me a few things along the way. And managed all the details of the project from design to cleanup, with professionalism. Highly recommend.
Clean - I'm used to having to micromanage contractors and how they clean up after a project, but these guys were extra careful to tidy up.
Quality Of Workmanship - True pros, always a pleasure to witness talented craftsmen in their element
I was so impressed! Their team was passed along to me as a referral but of course I did my due diligence and checked them out online before giving them a call - their reviews don't lie! These guys communicated with me from start of the project until after the build was completed. I would recommend them to any of my friends and family!
Clean - Their crews did a great job of keeping the job site clean
They were absolutely spectacular. The project looks amazing and was exactly what I pictured.
They do quality work you can rely on!
Quality Of Workmanship - They always do quality work that you can rely on!
Professional & Organized - They gave me a detailed project plan and kept me up to date with any changes.
Recognized Excellence - John, my sales rep, is always a rockstar.
Our experience wasn't the best. The project manager changed after we signed the contract and things were not passed on to the next. Lots of confusion. When the project was completed, things that were used were not put back in the original spots (hoses, bricks), and multiple roofing nails were left scattered around the front door and around the property.
Quality Of Workmanship - You can tell they take pride in everything they're doing.
Recognized Excellence - Our designer did well.
Areas For Improvement - As many others have said, it is absolutely absurd and insulting that they require both homeowners to be present for their estimates. As if one person taking time off from work isn’t hard enough? Worse than that, the lady on the phone who called to confirm my appointment had the absolute gall to ask me “Is there any reason why you don’t want your wife present?” As if that’s any of your business!
Areas Of Satisfaction - The end result met our needs.
Lorem did a great job! We love our new bathroom!
Respectful - Everyone was very respectful but the electrician was not respectful. I know they were a sub so I thought you would want to know.
Quality Of Workmanship - The workmanship is incredible.
They did great work!
Communication - It was good, but it could’ve been better. They showed up without notice one day to fix a couple things.
Recognized Excellence - They were all great!
I loved working with Lorem Build & Remodel. They were easy to work with, brought my vision to life, and overall were very friendly to work with!
Sales Knowledge - He was wonderful to work with!
Recognized Excellence - I would like to recognize the sales guy I worked with. He was always happy to answer my questions and help me with any problems that came up.
Recognized Excellence - We really enjoyed working with our general contractor. He was a always on top of things and knew at all times where we were at with the job.
Areas Of Satisfaction - I liked that not one person I worked with or talked to was a grouch. Everyone was happy to be there and working hard to construct our new home.
Recognized Excellence - Curtis was good. I would request to work with him in the future if we use Lorem again.
Areas Of Satisfaction - I was in awe of how quickly they completed the work. They started at 7 am and were finished and cleaned up by 8 pm. It was great.
We are enjoying our Lorem Build & Remodel home.
We had an overall good experience with Lorem Build & Remodel. I would use them again.
I would recommend Lorem Build & Remodel to a friend.
They did a good job and my family room looks great.
We had to submit a few claims under our warranty for our home remodel. Lorem Build & Remodel stood behind the warranty and repaired the problems no questions asked.
Lorem Build & Design builds a good, quality home. All of the staff, including the general contractor, were easy to work with and professional.
Lorem Build & Remodel is the best company in the area to build a home with.
They do a pretty good job handling warranty requests.
Lorem Build & Remodel are on time, professional, and produce great results.
They did our bathroom remodel in two days! We are very impressed with the company. We purchased a warranty but never needed to use it.
We loved working with Lorem Build & Remodel when building our home!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lorem Build & Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys