Highly priced and not a family firm as implied by "Legacy"

Safe

Safe - Not a lot of danger on this project

Respectful

Respectful - Friendly project manager and polite "crew."

Communication

Communication - Allan was always responsive, proactive, and honest.

Professional & Organized

Professional & Organized - Allan was professional and organized.

Schedule

Schedule - Everything progressed as expected. Kudos to Allan.

Sales Knowledge

Sales Knowledge - The father and son who visited for the estimate appeared knowledgeable.

Design

Design - We made very simple choices.

Areas Of Satisfaction

Areas Of Satisfaction - The project proceeded at estimated costs and pace, even with a few snags.

Knowledgeable

Knowledgeable - Allan was knowledgeable and helpful.

Absolutely professional from the start! So very happy with the results. Great communication, timely progress, fair pricing, great detail. Highly recommend!

Respectful

Respectful - Everything that had to be “dismantled” was put back perfectly!

Communication

Communication - Truly surprising how well they communicated. Our project manager, Allan, kept us informed of every step.

Professional & Organized

Professional & Organized - Very thorough and quick communication throughout the entire process. We were on a short timeline and they met our deadline.

Work Done Right

Work Done Right - Beautiful result!!

Recognized Excellence

Recognized Excellence - Allan Renwick, David Abbey, Rhonda Abbey

Areas For Improvement

Areas For Improvement - Absolutely nothing!! Fantastic job!

Areas Of Satisfaction

Areas Of Satisfaction - Entire project. Master bathroom remodel.

Additional Comments

Additional Comments - Jason and team were amazing! I could not recommend them any more. He came to look at our situation. Suggested a very simple fix. He didn’t even charge us for the visit and the fix worked! Very, very knowledgeable.

Types of work

Types of work - Water damage

Recognized Excellence

Recognized Excellence - David Abbey was great to work with. Excellent communication

Would certainly recommend to family or friends. Job was fairly priced and completed on time. Well done.

Recognized Excellence

Recognized Excellence - Project Manager Allan did a fantastic job.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Overall process from initial engagement through pricing and design was excellent. Contract documents were reasonable and balanced

Best company we have ever dealt with for home remodeling hands down!

Clean

Clean - Cleaned up at the end of every day and removed large debris on a regular basis.

Safe

Safe - Never any issues with an unsafe work site.

Respectful

Respectful - Everyone (from owner to project manager, to work crews) was polite and respectful of our home and our belongings as well as our time.

Communication

Communication - Daily updates, usually in person, were always provided to keep us aware of the schedule for each phase of work.

Quality Of Materials

Quality Of Materials - Everything is what we wanted.

Quality Of Workmanship

Quality Of Workmanship - Each team, carpentry, tiling, plumbing, electrical, etc. knew their trade and accomplished their work to meet or exceed our expectations.

Expertise

Expertise - Absolutely.

Problem Resolution

Problem Resolution - David, the owner, spent more time up-front than any of the competing companies, providing us with well thought out solutions and options for us to consider. The project manager, Allan, was very helpful when decisions needed to be made along the way, offering his expert advice and guidance. He always tried to accommodate our wishes, but would also explain why sometimes a different approach might be a better solution.

Professional & Organized

Professional & Organized - Very well managed project for the duration.

Schedule

Schedule - Yes, 100%.

Value

Value - Love it, and we are very happy with the results.

Work Done Right

Work Done Right - Yes. Any minor issues were addressed right away.

Sales Knowledge

Sales Knowledge - Yes, friendly and personable as well as knowledgeable and capable.

Design

Design - Very happy with the results.

Recognized Excellence

Recognized Excellence - Everyone represented the company is a professional manner. We were particularly impressed with David’s attention to detail even at the bidding stage. Allan was so easy to work with. He managed all the teams and overlapping schedules extremely well. Carlos was a jack-of-all-trades and his workmanship is excellent.

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - Honestly, they all exceeded our expectations.

Knowledgeable

Knowledgeable - Yes.

Line Of Work

Line Of Work - Two bathroom remodels, flooring refinished, closet openings enlarged, crown molding installed, carpeting installed, plumbing updated, etc.

Additional Comments

Additional Comments - Very happy with the results of our large project. We would highly recommend Legacy Restoration Services!

Very professional, discloses all costs and timelines upfront. Staffed with exceptionally talented professionals and wonderful communication throughout project.

Clean

Clean - Left everything immaculate.

Respectful

Respectful - Every single person who entered our home was most respectful.

Quality Of Workmanship

Quality Of Workmanship - Everyone involved in project was very skilled.

Value

Value - Very fair price for the excellent quality and workmanship.

Work Done Right

Work Done Right - All work was completed excellent first time.

Recognized Excellence

Recognized Excellence - Both Connor Abbey and Allen Renwick were outstanding.

Areas Of Satisfaction

Areas Of Satisfaction - Expectations were exceeded with the quality of the cabinets and countertops. Once the backsplash tiles were installed, the complete design was outstanding.

Additional Comments

Additional Comments - Thanks to everyone for giving us an absolutely dream kitchen!

This is by far one of the best companies I have ever worked with! From the design team to the project manager to the workers, all are amazing! They completed the project within the 4-6 week timeframe we were told at the onset of the project and most weeks we knew in advance who to expect in our home. The quality work is top notch!

We have been thrilled with all the work Legacy has done in our house. They did a complete demo and renovation on 3 bathrooms. The last one was our master bath and we love it!!
Last spring break in 2024 they sanded and re-stained our hardwoods on the main level. They look awesome and perfectly color matched the floors to the existing stained wood on the stair railings.
We are not done with them yet! We are in the process of scheduling them to replace all the carpet on stairs and all upstairs rooms.
Highly recommend Legacy Restoration— everyone we have worked with have been great to work with

Expertise

Expertise - Very knowledgeable in helping me select the materials for all the bathrooms

Punchlist

Punchlist - We were always told what was up next in the remodel process

Recognized Excellence

Recognized Excellence - Alan and David have been excellent in their customer service and willingness to help with any questions I had

Areas Of Satisfaction

Areas Of Satisfaction - We are very happy with all the completed projects

Line Of Work

Line Of Work - Bathroom remodel and hardwood floor refinishing

Great construction work and communication along the way.

Recognized Excellence

Recognized Excellence - Allan the project manager and Carlos the carpenter/craftsman were both excellent.

Areas Of Satisfaction

Areas Of Satisfaction - Great work and communication.

Allan the Project Manager was very professional, kind, and respectful when working on remodeling our Master & Hall Bathroom. We love our new bathrooms. Everyone on his team was very polite and did a great job with building the vanities, tile, plumbing, & electrical. And all involved.
Communication was 100%.
Answered all questions.

Communication

Communication - Great communication with David, Allan, Connor, and Rhonda

Sales Knowledge

Sales Knowledge - We met with David & Connor and discussed what we thought we would like in both bathrooms. They worked with us on our changes and very patient with us to get exactly what we wanted. Connor was very knowledgeable and punctual in communicating about tile, the colors of fixtures, lighting and helping me select what I wanted for each bathroom.

Recognized Excellence

Recognized Excellence - David, Allan, Connor, & Rhonda were great to work with. All were Very kind and professional. All of the installers had nice things to say about Legacy Restoration Services.

Areas Of Satisfaction

Areas Of Satisfaction - All around satisfaction. We are very happy!

Line Of Work

Line Of Work - Master Bathroom & Hall Bathroom

We have worked with Legacy before. They are very communicative and thorough. We enjoy working with them.

Recognized Excellence

Recognized Excellence - David is always a pleasure to work with. Thank you again for helping make our home beautiful!

We recently had a flood in our home and called Legacy Restoration Services for help with mitigation. They showed up immediately, which was such a relief during a very stressful time. Jason, in particular, was incredibly helpful—he walked me through every step of the process and made sure we understood what was happening and what to expect next. His professionalism and clear communication made a tough situation much easier to manage. We’re really grateful for the quick response and excellent service. Highly recommend!

Additional Comments

Additional Comments - My bathroom turned out beautiful. I’m very pleased with the quality of work and the people were great!

They were fantastic to work with and stayed within our expected budget in the anticipated timeline.

Recognized Excellence

Recognized Excellence - I would like to recognize David Abbey. He was wonderful to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The timely renovation met my expectations.

Jason was extremely professional and quick to respond. The work was done in a timely manner, and everything was thoroughly explained.

Types of work

Types of work - We had a leak under our kitchen sink. They needed to repair the cabinet and do mold remediation.

Areas Of Satisfaction

Areas Of Satisfaction - Legacy Restoration Services met or exceeded my expectations in all areas. They did a great job.

★★★★★

Legacy Restoration did an absolutely fantastic job repairing damage from a water leak in our home. David and his crew were professional, efficient, and thorough from start to finish. They removed the damaged Sheetrock and insulation, installed drying equipment, and completed all repairs flawlessly. Not only was their workmanship top-notch, but every member of the crew was polite, respectful, and a pleasure to have in our home. When they finished, they left everything spotless—like they were never even there! I highly recommend David and his team for any restoration or remodeling work you need. Outstanding service!

We HIGHLY recommend Legacy Restoration Services. They promptly responded to our request to repair serious water damage to our house, starting first by sending an expert water remediation specialist to remove the damaged drywall and thoroughly dry the flooring/sub-flooring. Afterwards, highly skilled craftsmen replaced the insulation, drywall, crown molding, tile work, and flooring. The walls (after removal of damaged wallpaper) and ceiling were re-painted to completely match the original colors. Our home was fully restored! David Abbey and his team maintained regular contact with us. They were courteous, respectful of our home, efficient and proficient. We plan to use Legacy for future remodeling of our home.

Quality Of Workmanship

Quality Of Workmanship - Outstanding!

Work Done Right

Work Done Right - Yes!

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the craftmanship was excellent.

We are very pleased with our bathroom renovation, the room has been transformed. The work was done well, and if something was not just right, Allan, the project manager made sure it was corrected. We found all the people who worked on the project to be very polite, honest and hardworking. We appreciated the clear communication with the project manager. The renovation was done in December and through the winter holidays. Special effort was made to insure that we had a working toilet and shower for the holidays. The whole process from estimate, to contract, through the work and payment schedule was handled professionally. Great company and people to work with.

Greetings, Legacy Restoration remodeled our master bathroom at a reasonable price and did a fantastic job. Allan and his workers were professional and always on time and completed the job on schedule. I would definitely recommend their services.

competitve pricing. attention to detail. very professional

Recognized Excellence

Recognized Excellence - the entire staff was very professional

Areas Of Satisfaction

Areas Of Satisfaction - good communication

They were wonderful. They walked us through the whole process and made it very easy to get the work done.

Types of work

Types of work - For this project, we had water remediation done to our crawlspace and bathroom remodeling. They were to pull out the old insulation, put in a new one, remove the mold, and put in a new plastic to replace the barrier for the crawlspace.

Recognized Excellence

Recognized Excellence - Allen was awesome!

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They did exactly what we hired them to do. They exceeded our expectations and were very patient throughout this long process, which we quite appreciate.

Line Of Work

Line Of Work - Drywall repair wood floor replacement cement repair

I e used Legs Restoration Services for two projects. The first was my kitchen and most recently my master bath. Both jobs were completed beautifully and I will use their services again for my guest bath remodel.

Areas Of Satisfaction

Areas Of Satisfaction - From start to finish with suggestions and assistance on the design, selection of materials and execution.

We called Legacy right when Hurricane Helene was hitting; they made us a priority. I was very appreciative of their time due to the circumstances.

Areas Of Satisfaction

Areas Of Satisfaction - Legacy Restoration Services met or exceeded my expectations with the commitment under the circumstances with timing and being able to do the job.

Additional Comments

Additional Comments - It was good all around. I am glad we called them in for our first choice.

We had two bathrooms remodeled; the master bath and a guest bath. Both were basically late 1980s style. We are very pleased with the results of the work. Our project manager Allan was very helpful beyond getting the various trades persons scheduled in a timely manner to keep the project flowing forward. There was very little downtime. Most of the work was completed in 5 weeks. Allan offered valuable advice on multiple questions as they arose. He kept us well informed. We feel that we definitely got high quality results for the cost.

Clean

Clean - All floors/carpet on which workers walked was covered. Furniture near the work areas was covered.

Respectful

Respectful - I found no damages to any of my property.

Communication

Communication - The project manager Allan kept us well informed. He came to our house numerous times to check on the progress of the project. He responded quickly to texts/calls from me.

Quality Of Materials

Quality Of Materials - Allan, the project manager was very helpful to us in making decisions about quality materials. He explained the benefit/risks of various materials to be used for three project.

Quality Of Workmanship

Quality Of Workmanship - We have found no problems with the workmanship. The trades workers were very conscientious in their work and its results.

Expertise

Expertise - Allan, the project manager, did not simply schedule the workers. He came by often to see how the work was progressing. He kept us well informed.

Problem Resolution

Problem Resolution - Only very minor issues/questions arose. These were handled quickly.

Professional & Organized

Professional & Organized - They are very professional and organized. This includes office as well as on-site.

Schedule

Schedule - We are very pleased with the timeliness of the project's completion.

Recognized Excellence

Recognized Excellence - Alan, the project manager, provided exceptional service. He was responsive, did what he said he would do, kept his commitments, and was a pleasure to work with.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded my expectations.

All of the people at Legacy restoration were fabulous.

Recognized Excellence

Recognized Excellence - All of them were fantastic and way above my expectations.

Recognized Excellence

Recognized Excellence - Thanks to Allan for managing the project effectively and to Carlos for his great work.

I have already recommended Legacy to my brother and a neighbor.

Design

Design - Allan, demo / tile crew, paint crew, electrician. Everyone asked questions if they were not sure, and answered my questions in detail and with options, to help me make decisions. It was clear they wanted to be sure l my ideal bathroom.

They were very attentive and honest.

Alan and the rest of the crew did a fantastic job installing a new quartz countertop and subway tile. In fact, we liked their work so well, we immediately hired them for another project.

Update: after an unfortunate flooding event (a pipe leak), we worked with Legacy on a third project. I didn't think it was possible to be more impressed with a company than I already was with Legacy, but it actually did occur! They worked tirelessly not only with me and my wife to ensure we were all aligned on the project but also with my insurance company, correcting the many errors my insurance company made in their initial repair estimate. Their work and professionalism is top notch. If you want a company that goes above and beyond, these are the ones to call.

Respectful

Respectful - Legacy is the most respectful and professional general contractor I've ever worked with in my 60 years.

Quality Of Workmanship

Quality Of Workmanship - These guys make sure the job is done 100% right.

Recognized Excellence

Recognized Excellence - David and Allan are excellent!

Areas Of Satisfaction

Areas Of Satisfaction - Everything in all three project. It's kind of mind-blowing, to be honest.

Alan was a pleasure to work with.

Sales Knowledge

Sales Knowledge - David, the president of the company, came out the first time. We were impressed with his professionalism. His proposal was the most complete we received.

Recognized Excellence

Recognized Excellence - I would like to recognize Alan and Carlos. I would also like to recognize the tile people and the plumbers, Everyone did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded all of my expectations.

Additional Comments

Additional Comments - We had a wonderful experience. We will definitely call them for our next project.

Areas Of Satisfaction

Areas Of Satisfaction - Legacy Restoration Services met my expectations in terms of how fast they got it done.

They did a good job.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area. They did a good job.

Recognized Excellence

Recognized Excellence - The project manager, Allen, was fantastic. He was present and available to us.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded all of our expectations. They were on time, clean, efficient, and helpful.

Communication

Communication - They always took my calls or responded to messages promptly

Recognized Excellence

Recognized Excellence - everyone was great. I worked with Jason and Steven

Areas Of Satisfaction

Areas Of Satisfaction - kept me up to date on the schedule

The team at Legacy was an absolute pleasure to work with. They did a tremendous job with our bathroom remodel and I will be using them again in the future for any renovations needs.

Problem Resolution

Problem Resolution - Never had an issues or problems.

My wife and I have moved a lot during our work life having lived in eleven different homes in 4 different countries and a number of US states. We have done many renovations ourselves. And being a retired engineer, manager and executive in the engineering and construction industry working with contractors has been a regular part of my background.

This project was primarily a full re-design and renovation of our kitchen sub-floor to ceiling, including procurement and installation of appliances, countertops, cabinetry, electrical, HVAC, and plumbing. I have been cooking in our new kitchen for some time now and am very happy with it.

Many of David’s and Allan's suggestions have worked out very well.

Home modifications can be a dreaded experience. David (actively involved), Allan (site project manager) and their vendors took the pain out of the experience and turned it into a collaboration.

On occasion, my wife walks in and says “Isn’t our new kitchen beautiful!”

I highly recommend them and will use them again for future work.

Clean

Clean - Only occasionally could a worker have left the job site a little cleaner. And when the PM was advised, it never happened again.

Design

Design - Final design met out needs. Legacy was very patient and supportive as we developed the final design together.

Recognized Excellence

Recognized Excellence - The owner David Abbey and his partner/wife Rhonda and our job site PM Allan Renwick

Areas Of Satisfaction

Areas Of Satisfaction - After my wife and I selected examples of all the appliances we wanted, I asked David to take the responsibility of placing all the orders and managing delivery installation and followup issues. It took a lot of headaches off my shoulders.

Line Of Work

Line Of Work - Full kitchen renovation along with other minor work in the house. Basically they performed conceptual and detailed design, purchasing, construction, expediting, vendor issue resolution, demolition, trash disposal, electrical, plumbing (gas, water and drainage), drywall, patching and painting. Also permitting and issue of lien waiver.

We would definitely recommend this company.

Clean

Clean - When they left for the day they always cleaned up

Respectful

Respectful - Everyone was respectful and made sure to work around us if they had to

Quality Of Workmanship

Quality Of Workmanship - Excellent

Problem Resolution

Problem Resolution - They were so good we didn’t have any problems to resolve

Professional & Organized

Professional & Organized - Very much so

Schedule

Schedule - They were always on time

Value

Value - Very much so

Work Done Right

Work Done Right - The work was done exactly the way we wanted it

Design

Design - The design they helped us with was great

Sales Knowledge

Sales Knowledge - David came out and was very knowledgeable and he listened to what we wanted

Recognized Excellence

Recognized Excellence - Allan our project manager and all of the workers were awesome. Everyone that came out to do the work was great.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded our expectations

Line Of Work

Line Of Work - Master Bathroom remodeling

Recognized Excellence

Recognized Excellence - Allan Renwick was very helpful in managing the project and meeting our needs

Knowledgeable

Knowledgeable - very knowledgeable and helpful

Line Of Work

Line Of Work - Restoration of bathroom, hall, and laundry room damaged by toilet overflow

Honest work

Respectful

Respectful - Always respectful.

Design

Design - Went beyond my needs

Recognized Excellence

Recognized Excellence - Alan and David were great to work with. Top quality customer care.

This is our second bathroom renovation with Legacy Tile. We are so happy with the way this bathroom has turned out. My boys now want to use their bathroom, as they always used mine before the remodel. David, Alan, and the crew were great to work with.

Recognized Excellence

Recognized Excellence - I would like to recognize Alan and David for their exceptional service. They were great to work with.

Areas For Improvement

Areas For Improvement - There aren't any areas where they fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

I am having them back to do some more work.

Recognized Excellence

Recognized Excellence - I would like to recognize Steven Renwick.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area. They resolved everything that came up. The day we scheduled to have a spray in the crawl space, the sprayers weren't available, they were all rented out. There was a delay for a couple of hours. They were able to use another company and get it done that day. They went out of their way to resolve things that came up. That was just one example.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in friendliness, and willingness to discuss details and keep me informed to the level I wanted to be informed. It was very pleasant. It was a miserable job spending time in crawl space removing mold, but they got down to business and were cheerful about it. Not only that, but it was a very nice experience.

Knowledgeable

Knowledgeable - I was having additional work with another contractor at the time. They helped me sort out what was needed and who had the best expertise about what. They informed me on what was worth spending money on. Furthermore, they were very helpful regarding that, and they were frank and didn't try to sell me on something I didn't need.

Line Of Work

Line Of Work - They took out everything damaged from the leak and the mold, basically cleaned the area. It was cleaned up very well.

Legacy did such a fine job with our new kitchen countertops and subway tile that we immediately hired them again for a second project. I would definitely recommend them!

Recognized Excellence

Recognized Excellence - David and Allan both did outstanding jobs.

Recognized Excellence

Recognized Excellence - Allen was very responsive and pleasant to work with.

Areas For Improvement

Areas For Improvement - They did not fall of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations by keeping the job going and getting it done in a reasonable amount of time.

Legacy Restoration does high quality work.

Legacy provided great customer service.

They did a bathroom renovation for us. It was done on time and they did a wonderful job, it turned out beautiful, and they converted a bathroom with a tub into a beautiful bathroom with a walk in shower. They were helpful and always available for any and all questions and decisions and help. They assign a project manager to your job and he was very helpful and always available on the phone and in person. Their workmen were very good and showed on time and did a good job.