Areas Of Satisfaction - Legacy personal are top notch and now their trade. Their subcontractor for the concrete work was top notch(Midwest Stone Scapes) and very customer oriented.
Additional Comments - I will recommend Legacy to anyone interested in a major remodeling project
Legacy exceeded our expectations from start (design phase) to finish (project execution). They set clear and fair expectations on timing and budget and then followed through on both elements.
Schedule - Even when unforeseen (and uncontrollable by Legacy) circumstances arose they were able to exhibit agility and flexibility to help our project stay on track.
Construction Quality - Specifically the workmanship — every detail was accounted for and aligned to with us.
Communication - Very fast at responding which is always appreciated.
Clean & Safe - Family members remarked at how clean the work space and surrounding areas remained throughout the project.
Additional Comments - They are by far the easiest and best people to work with. we had other people to do things and they did better. we were very happy.
Additional Comments - Very professional in both design and execution.
From the beginning I could see the experience with the scope of the project we were proposing. Bill was always accessible and explained things in a clear manner. There cost estimate was right on target
Expertise - There were multiple subcontractors for our project and the expertise was clearly seen when after a new set of gutters and roofing were installed. The Legacy team was at our porch during a rainstorm and saw that the gutters and roofing were not functioning properly. They recontacted the roofing/gutter and had them correct the issue. It was that type of attention to detail that impressed me and was not the only example during several month project
Budget - Probably the most reassuring aspect of home remodel was that there weren't surprises or extras to make the budget burst
Communication - Bill and the team were easily accessibly by email and text and responsive to questions and queries
Lead Source - Friend in neighborhood who completed work on projects.
Additional Comments - I was so satisfied with the scope of the project and execution that I have not had hesitation recommending them. The porch project came out so well many neighbors have come to see it and one of them contacted Legacy about starting their own project
Areas Of Satisfaction - They were very professional, and great to stay on schedule. In the end, great quality work.
We have already recommended Legacy to several people and have no concerns about doing that.
Use Comments - I couldn’t believe that the Houzz reviews were all true. This is a company that actually sets a schedule and a budget and doesn’t waiver from it. Wonderful experience.
We have used Legacy Builders Group in the past and have recommended them to friends frequently.
Budget - When the pricing came above our budget, Legacy was great to help us shave some things off to get the pricing back where we wanted it.
Trust - Absolutely.
Punchlist - They are great to follow through.
Areas Of Satisfaction - Bruce did an amazing job as the project manager. He kept the job site clean and safe, communicated well, and paid attention to all the details. He was great to work with! With Legacy and Bruce running our project we were confident it would turn out well. They dot the i's and cross the t's. The bathroom looks great and we are enjoying it. The job was completed on time and on budget so thank you Legacy Builders Group!
Lead Source - We used them 6 years ago for a project and heard about them then from friends at school/parish All Saints. They came hightly recommended.
From start to finish, Legacy performed exceptionally well. The design and preliminary cost estimate of the extension, screened porch and patio were right on point (Bill Haussler). The on-site-manager was attentive to questions and comments, helped navigate the small area between the houses to get to the rear of our house for the construction and communicated effectively with status updates and observations (Kevin Haussler). Finally, the overall leader of the project was professional and demonstrated experience in working with our project (Chris Otte). We were extremely satisfied and would highly recommend Legacy.
Expertise - During our first meeting, Legacy sought to understand our design ideas, furnished evidence of similar projects that they had completed and then executed the plans without issue. They easily navigated the HOA and building permit approval processes and kept us informed along the way. Legacy also performed some additional work that we requested that was outside the scope of the original project (including building an entertainment unit and staining sloped ceiling beams that spanned from 10 to 25 feet high). They accomplished each of these tasks with ease.
Professional & Organized - Legacy followed a project plan that was detailed and understandable. We were comfortable that Legacy "knew what they were doing."
Schedule - Although delayed by some weather challenges, the schedule was acceptable. Legacy kept us informed and was sensitive to timing.
Budget - All the work was performed within the original budget and the approved additional out-of-scope work budget.
Construction Quality - We are very satisfied with the quality of the build.
Communication - We were out-of-town during much of the construction. So effective communication by phone, test and email was important. Legacy executed well.
Problem Resolution - Early in the project, some roofing work yielded an overnight rain water leak while we were out-of-town. By 9 am the next morning, I had 3 messages from the on-site-manager and 1 message from the overall leader describing the issue and assuring us that the matter would be addressed and corrected. Legacy was quick to address the problem and repair the leak without charge. We knew they would fix and problem and were not concerned. All was resolved without issue.
Clean & Safe - Legacy installed plastic coverings and dividers to help control dust and dirt in the main sections of the house. They used carpet runners to help control foot traffic dirt and dust. We were comfortable with the effort.
Employees & Subcontractors - All employees and subcontractors were professional and courteous. When dealing with a neighbor's request to keep off his yard, Legacy installed barrier tape and stakes to help maintain positive relationships with our neighbor.
Value - We were satisfied with the work and cost of the project. The estimate was on point and we were not surprised by any cost.
Trust - Being out-of-town, earning our trust was important. From the start, we had confidence in Legacy's work and trusted them completely.
Punchlist - There were no significant punchlist items. All the work was done with exceptional care.
Areas Of Satisfaction - Legacy met or exceeded our expectations in all areas.
This was our first summer using our new deck and remodeled screened-in-porch. It's like a little piece of heaven. When I host events, I am proud to have guests in this space. We also have quiet dinners on the deck over-looking the woods. It's beautiful; It's my favorite space.
Areas For Improvement - The project went very well and smoothly. They were very professional, and everything was done in a timely fashion.
Areas Of Satisfaction - What I was most happy about was not just the completed project, but that they gave me a schedule at the beginning and showed up every day. (It was an outside job, so if it rained, I discounted that.) People were here when they were supposed to be and worked hard all day.
Lead Source - They were working in the neighborhood. I saw their sign and talked to the owner of the house they were working on.
Areas Of Satisfaction - Quality of the work, cleanliness, and professionalism
The quality of the work exceeded our expectations. Would absolutely use them again for future home remodeling projects and I have already recommended them to several people.
Clean - Cleaned all work areas at the end of every day. Put down protective coverings on floors, furniture, non-work areas to keep things clean and protect from damage.
Respectful - Kept things clean and protected no -work areas. Coordinated with us on where to store equipment and materials during project. Made sure sub-contractors did the same.
Communication - Daily communication with project manager and through use of Buildertrend.
Quality Of Workmanship - Quality of work exceeded expectations and high attention to detail was appreciated. Sub-contractors used also completed their work with a high level of quality and were willing to return to fix any problems. Legacy carefully checked everyone’s work and addressed any concerns.
Problem Resolution - Legacy addressed all our concerns and made sure sub-contractors did as well. Very flexible in making changes if needed.
Professional & Organized - Everyone was very professional at all levels of the project from design to contract, ordering materials, and completing the project.
Schedule - Any changes were communicated and time was built into schedule for handling changes without pushing back final deadlines.
Value - The expense of using Legacy versus hiring individual contractors ourselves was well worth it for having someone coordinate everything, assure quality work, and deal with issues that always pop up in remodeling projects.
Recognized Excellence - Bruce Otte - Bruce managed our project on a daily basis and did a lot of the work not assigned to sub-contractors. He was friendly, easy to work with, sensitive to our concerns, kept the work areas clean, and completed his work with a high attention to detail and quality.
Areas For Improvement - None - exceeded our expectations at every level of the job.
Areas Of Satisfaction - Quality of work, attention to detail, quality of work of sub-contractors that they used.
Design - Very happy with the remodeling and improvements to our home.
Additional Comments - I would recommend Legacy to anyone. They were professional at all levels of the project and met our expectations for our remodeling project. We will use them again next year for another project.
Schedule - I love the project management tools they use. It allowed me to know exactly what to expect.
Communication - Our project manager was very responsive to my message and requests.
Employees & Subcontractors - David, their primary on-site employee, was extremely competent and pleasant to work with.
Expertise - This is the 2nd time I have used Legacy. As I was planning to raise the ceiling in my kitchen (which impacted the plumbing from the 2nd floor) as well as tear down part of a wall, I knew from past experience that if we ran into issues, Legacy would work to resolve and work through any issues. That is ultimately the reason that I chose to contract again with Legacy.
Schedule - There was one week that they didn't work because something didn't come in on time. While this would have pushed back my hardwood floor installation that I separately contracted out, they worked and communicated with my installer to make sure that he could still install the flooring according to the original schedule as he was unable to move my job to a later date.
Budget - The budget only changed because of a change I agreed to.
Employees & Subcontractors - There was one issue with one subcontractor handling the drywall but Legacy took care of the problem. Legacy does work to make sure that their subcontractors have the same quality values they have and will stand behind all of the work.
Value - Although Legacy may not be the cheapest option available, they will stand behind their work and I am confident from prior experience on another job they completed, that their work is high quality.
Areas Of Satisfaction - I think you can definitely trust that Legacy will work hard to make sure you are satisfied with their work.
Lead Source - Prior experience working with Legacy.
Additional Comments - I enjoyed working with Annie Miller (designer) to pick out the materials for my kitchen.
We were very pleased with our master bathroom remodel in Fall of 2018, and just as pleased with the 2 other bathrooms we've just had remodeled in early 2019.
Communication - Excellent communication on all fronts, including the subs.
Clean & Safe - immaculate!!!
Employees & Subcontractors - superb we were very pleased with their subcontractors.
Areas For Improvement - none
Areas Of Satisfaction - quality and staying on schedule
Lead Source - Montgomery bulletin
Areas For Improvement - We were very happy with their work.
Areas Of Satisfaction - I was satisfied with the quality and attention to detail. They had identified things needed to be fixed that we didn't find the first time.
Legacy Builders Group provided excellent service. They were timely, had great communication, were very tidy, and understanding.
Recognized Excellence - I would like to recognize Andrew for his exceptional service.
Areas Of Satisfaction - The craftsmanship exceeded my expectations.
We had an outstanding experience working with Legacy Builders. They went above and beyond to minimize disruption to our family’s day-to-day while we were under construction and stayed right on schedule throughout the whole process without missing a beat. They accounted for every little detail and had a plan proactively for even the small things we hadn’t thought to anticipate. Our finished product is absolutely beautiful and we couldnt be happier. We’re very glad we went through Legacy for our project. Highly, highly recommend them!
Areas Of Satisfaction - I was most satisfied with Legacy Builders Group because of the overall quality. They had every single detail accounted for and covered. They had a plan for every detail and even things we didn't think about.
Lead Source - They were referred to us by a neighbor.
Legacy Builders Group has excellent quality and workmanship.
Areas Of Satisfaction - Legacy exceeded our expectations on this project. Communication was excellent. I always received a prompt response, and any concerns that we had were always addressed in a timely manner. Using the app for communication and for approval of change orders was also very helpful and ensured that there were no misunderstandings. The staff was all very courteous, responsible and trustworthy. While I am glad to have the construction completed and behind us, I must say that we kind of miss having them all around! It was as good of an experience as a home construction project can be. We look forward to enjoying our beautiful outdoor space for many years to come.
Sales Knowledge - Bill is very knowledgeable and provided suggestions that would give my small bathroom a more open look. He listened to my wants, and helped me find a way to achieve my goal.
Recognized Excellence - Everyone involved was exceptional. My input was highly valued, and appreciated. Their suggestions also were provided to get maximum efficiency out of my bathroom rebuild.
Design - I am just ecstatic with my new bathroom design! I love it!
Additional Comments - Everyone involved with my bathroom design/rebuild from beginning to end was exceptional
We would Highly Recommend Legacy Builders Group & we would like to take this opportunity to Thank You & your staff for a job well done!
Expertise - The conversion of our covered deck to a Sun Room that can be utilized year round looks like it was built when the home was originally built. Legacy Builders Group was very "detailed" in ensuring this would be the look of how the "finished project" would be when the project was completed and they were certainly correct!
Construction Quality - The workmanship of the construction team on the job was outstanding & they truly cared about the finished product & what it meant to us to be satisfied as the homeowner.
Employees & Subcontractors - We could not be happier with each Employee & Subcontractor. We have received numerous compliments. Legacy should be commended on the fact they were able to work from the outside of the home as long as they possibly could to keep from bringing construction material through our home. This is a true testament of Legacy's Conscientious Staff.
Areas For Improvement - Legacy did not fall short on any of our expectations. We were impressed by everyone's skills.
Areas Of Satisfaction - Heating & Air Conditioning System & the fact that members of Legacy took the time to listen to our needs & wants & kept this in mind as the project was underway. This part of the project was very important to us since we wanted the room to be utilized year round as living space.
Additional Comments - Our experience with Legacy was great from the pre-construction meeting, design & planning stages to the completion of the project. Each member of the team was very upfront, responsible, timely & professional during the entire process. The design of our Sun Room looks beautiful & outstanding! It looks exactly as it was laid out on blueprint & the way it was explained to us during our meetings. All of our project goals were met. Our construction project was very clean, organized and protection of home was valued. Thank you once again for an outstanding job!
Legacy was easy to work with by incorporating our ideas into the plans and developing lower cost alternatives which we had not considered.. The quality of the work was very good, the crew courteous and professional. They handled minor changes requested well. We would recommend them for remodeling work to friends and family.
Areas Of Satisfaction - Legacy was willing to work with us while we did some of the demolition.
Areas Of Satisfaction - We were very satisfied with the professionalism and workmanship
Lead Source - found from home and garden show, then found out a co-worker had used them.
Additional Comments - Legacy was very professional throughout the entire process. They were very willing to discuss the plans and make any changes that we requested, In addition, they provided good insight into the planning process. Legacy made a strong commitment to keep the project on time and on budget with as little interruption to our lives as possible. We felt we made a great decision when we chose Legacy.
Lead Source - Friends
Areas Of Satisfaction - They met or exceeded my expectations with the quality of their work and having a zero punchlist at the end of the job.
Lead Source - I saw their signs in our neighborhood.
Areas Of Satisfaction - Legacy does an excellent job of letting you know what will happen and when. The Buildertrend application is great. Legacy does a great job of communicating related to all aspects of the project.
Lead Source - We heard about Legacy Builders Group from a family member.
Lead Source - Houzz.com
Legacy Builders assists you all the way through the remodeling process with quality and care.
Areas Of Satisfaction - I was most satisfied with the interaction with the employees. It was always a positive experience.
Lead Source - I heard about their quality workmanship and have used them before.
Legacy Builders, from start to finish, think of everything that needs to be anticipated when doing a large project of any kind. They use professional people. Their communication was always there. If I needed to find out something, I got an immediate call back. Using Builder's Trend was awesome because I always knew what was going on. Annie Miller was able to help me through making decisions on how things would coordinate with color and style and what would work and what wouldn't work. I really appreciated that aspect of it. Everything was just the highest quality that I have ever seen with any remodel that I have done! The plumber and carpenter were beyond outstanding! Everything was just done perfectly. I have really appreciated them!
Construction Quality - I am thrilled with it!
Communication - Over the top communication! I have never had anything like it before and I have had a number of projects.
Employees & Subcontractors - I have never had such good contractors!
Punchlist - It was even one day ahead of schedule.
Areas For Improvement - I can't think of anything. Even the guy who came to piece my carpeting back together was good. He did an awesome job. All the little details were tended to.
Areas Of Satisfaction - I was extremely satisfied in the area of the plumbing, tile, and carpentry. The design process, which included Annie Miller and Bill Haussler The project manager, Kevin was always on it and knew what was coming. He kept the project going.
Lead Source - Bill is a member of my church. I have seen a lot of people talk about Legacy on Facebook. It was probably more Facebook, where I saw what they have done in the past. I have used other people to do projects. I am sorry I haven't used Legacy on these projects. I wish I would have done it now. Also, my sister recommended them. Those two together sealed the deal for me.
Legacy was great to work with from start to finish. We are very pleased with the results. They are a quality group and would recommend them to anyone.
Areas For Improvement - Nothing of significance
Areas Of Satisfaction - The quality of the end result
From my first meetings with Bill to discuss my project and design ideas, to the selection process with Brian, and the actual construction process with Bruce and Chris, the entire team at Legacy Builders Group were great to work with, and made my project headache free. They have outstanding attention to detail, are quick to follow up on any concerns or issues and stick to the schedule and budget set at the beginning of the project. I definitely recommend them and will use them for any other renovation projects.
Areas Of Satisfaction - I was so impressed by Bruce's attention to detail. I knew if it passed the "Bruce test", it was good and I didn't have to worry about it.The sub contractors they used were very professional and represented them very well.
Lead Source - A neighbor
Areas Of Satisfaction - Professional group to do business with, trustworthy and reliable. Matt R was a pleasure to work with and was excellent in managing the day to day process.
Lead Source - Used them on a previous project and were very pleased with the work and experience.
Schedule - The timeline went a little longer than originally projected. However, they kept us apprised to the changes in the schedules every step of the way.
Areas For Improvement - Our overall experience with Legacy was exceptional. We definitely had a few things here or there not go exactly according to plan but Legacy went above and beyond to explain and communicate the challenges and fix them in a timely manner!
Areas Of Satisfaction - When putting on an addition you have people in and out of your home and it is important to trust those entering. We felt completely comfortable with people in our house . We also appreciated the communication throughout the process. It made the experience go so smooth! Also the finished project has been wonderful. They do amazing work!
Lead Source - A friend.
Areas Of Satisfaction - I was most satisfied with Legacy Builders Group's employees, they are very confident and courteous and do a good job.
Lead Source - I heard about Legacy Builders group at a remodeling show.
Legacy builders was hired to remodel our bathroom for an ageing in place requirement. The provided the most thorough and timely quote. They were very professional with excellent communication through out the entire process. The subs and vendors they use were always helpful and knowledgeable. The whole project was completed on time and in budget. Their estimates were right on. We would use them again.
Areas For Improvement - Legacy Builders Group did not fall short.
Areas Of Satisfaction - I am satisfied that they raised issues quickly and explained them well, they made sure we resolved them fairly in all cases. Even in things they did not have to share with me. For example the drain in the basement, they shared their concern with me on that issue. Legacy Builders Group's craftsmanship and finish woodwork is some of the best I have ever seen.
We love our new master bath, especially the barrier-free shower design and frameless sliding door. It's beautiful. Legacy was professional, courteous, and timely. They were prompt to respond to questions, listened well to what we desired, and took pride in their quality craftsmanship.
Areas Of Satisfaction - Professional, accommodating, efficient, and quality.
Areas For Improvement - None
Areas Of Satisfaction - The whole experience was great.
Have already recommended Legacy to several friends/neighbors and they have been just as impressed. Will continue to do so.
Schedule - They met the schedule throughout the project, almost exactly to the day in every milestone. Very impressed with their organization in regards to scheduling. This was particularly important to us since we had a baby on the way.
Areas For Improvement - None - above and beyond expectations
Areas Of Satisfaction - One major thing we were worried about going into the project was the general inconvenience, particularly since my wife was pregnant and we have a toddler running around. The folks from Legacy couldn't have been more considerate in making sure the workplace was kept clean, and that our expectations were set in advance of any particular loud/dirty phase of the project.
Lead Source - We met Bill at the Cincinnati home and garden show, and scheduled a consultation shortly afterwards.
Construction Quality - Really appreciated the attention to detail.
Problem Resolution - Staff was proactive with offering solutions. This was done very well and we appreciated their POV.
Clean & Safe - For the most part, yes. We would find nails in our driveway from subcontractors, sometimes trash. Legacy took this seriously and we realize it's hard to control subcontractors' behavior.
Areas Of Satisfaction - Quality of workmanship
Legacy Builders was courteous and professional throughout the duration of our project. They appropriately scoped the work and projected the costs. Our questions were always answered thoroughly and promptly. Changes in scope were seamlessly managed. Communication was superb. All employees and subcontractors were skilled and punctual. We were delighted with Legacy Builders and would not hesitate to call on their expertise again. We have recommended Legacy Builders to friends and family because we are sure they will not be disappointed. From past experience, we know that it is difficult to find such high quality contractors. Legacy Builders was an excellent choice for us.
Areas Of Satisfaction - We appreciate all of the advice that we received - for the project that we completed, as well as for the potential projects we may need to complete in the future. Legacy brought only the best subcontractors to our home, as well. The finished product is excellent, thanks to Legacy's professional knowledge as well as their forged relationships with other professionals in the business.
Lead Source - We have seen their signs in our neighborhood, and know some neighbors who have used their services.
Areas Of Satisfaction - First and foremost the team at Legacy Builders Group is a pleasure to work with and we really enjoyed all of their company. We truly felt that every Legacy Builders Group employee wanted to do a great job, they communicated with us at every turn and we had the feeling that the finished project was as important to Legacy Builders Group as it was to us. We also were very happy with a few of the subcontractors that were on our job and we plan on using them in the future for their respective areas of expertise. We are so happy with the finished product and cannot believe how much it has transformed the way we live everyday. We would definitely recommend Legacy Builders Group to our friends and family for their renovation needs.
Lead Source - We have a few friends who have used Legacy Builders Group for their renovation projects.
We worked with Legacy Builders Group to do a complete kitchen remodel which involved blowing out an interior wall in a house built in 1905. Our project had a lot of quirks in it and LBG was great at accommodating our design ideas and very specific kitchen needs. LBG was organized, professional, and tidy; we'd absolutely recommend them to anyone considering a major home renovation.
Areas Of Satisfaction - LBG was very responsive to our unique needs and vision for our kitchen project.
Lead Source - We were referred by a friend of our family.
We were so pleased with our finished basement that we have recommended Legacy Builders Group to several friends and neighbors. They were very professional from start to finish and they did an amazing job!
Areas For Improvement - None
Areas Of Satisfaction - The integrity of the people at Legacy Builders Group. Very trusting and willing to do whatever it took make sure we were happy with the finished project.
Lead Source - From a neighbor who was also a very satisfied customer!
I highly recommend Legacy Builders Group as the BEST team in Cincinnati. You will love working with them.
Expertise - From the very first meeting we knew they would be able to handle our job and respect our preferences.
Professional & Organized - Legacy is the best home remodeling team we have ever worked with.
Construction Quality - This surpassed our expectations. We had one issue with our cabinetry but they worked with us until it was completed. Very pleased with their diligence to make things happen.
Communication - Kevin, Brian, David and Bruce communicated daily with us on what they would be doing and what would be happening over the next few days. This was extremely helpful as we have a very busy family with complicated schedules. We were able to plan our schedules accordingly.
Problem Resolution - Absolutely!!! We had an issue with our cabinetry. They went to bat for us with the cabinet company until they got it right.
Employees & Subcontractors - This is one of the most impressive things about Legacy. They were very courteous and cleaned up each day so our home could function in the evening.
Punchlist - The only issue with the time was a result of something out of Legacy's control.....the cabinet. While this was frustrating to us, we knew Legacy was handling things. They were very kind and sympathetic to our frustrations.
Areas For Improvement - Legacy exceeded our expectations
Areas Of Satisfaction - Their cleanliness, the subcontractors they use, and the way they handled a difficult situation with grace while making sure our job was finished to both Legacy's and our standards.
I recommend them highly.
Very impressed with Legacy Builders. Always prompt, easy to work with and I felt very comfortable with workers in my home. They were always mindful of keeping my home clean during the renovation and cleaning up every night before they left.. Would definitely recommend them to anyone.
Lead Source - Legacy Builders were down the street renovating my neighbors townhouse. I stopped and talked with my neighbor -- they shared their experience and highly recommended them ........... Said if I was interested in renovating my bathroom, they would definitely recommend Legacy Builders.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Legacy Builders Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys