Legacy Builders Group

Sales Knowledge

Bill is very knowledgeable and provided suggestions that would give my small bathroom a more open look. He listened to my wants, and helped me find a way to achieve my goal.

Recognized Excellence

Everyone involved was exceptional. My input was highly valued, and appreciated. Their suggestions also were provided to get maximum efficiency out of my bathroom rebuild.

Design

I am just ecstatic with my new bathroom design! I love it!

Additional Comments

Everyone involved with my bathroom design/rebuild from beginning to end was exceptional

We would Highly Recommend Legacy Builders Group & we would like to take this opportunity to Thank You & your staff for a job well done!

Expertise

The conversion of our covered deck to a Sun Room that can be utilized year round looks like it was built when the home was originally built. Legacy Builders Group was very "detailed" in ensuring this would be the look of how the "finished project" would be when the project was completed and they were certainly correct!

Construction Quality

The workmanship of the construction team on the job was outstanding & they truly cared about the finished product & what it meant to us to be satisfied as the homeowner.

Employees & Subcontractors

We could not be happier with each Employee & Subcontractor. We have received numerous compliments. Legacy should be commended on the fact they were able to work from the outside of the home as long as they possibly could to keep from bringing construction material through our home. This is a true testament of Legacy's Conscientious Staff.

Areas For Improvement

Legacy did not fall short on any of our expectations. We were impressed by everyone's skills.

Areas Of Satisfaction

Heating & Air Conditioning System & the fact that members of Legacy took the time to listen to our needs & wants & kept this in mind as the project was underway. This part of the project was very important to us since we wanted the room to be utilized year round as living space.

Additional Comments

Our experience with Legacy was great from the pre-construction meeting, design & planning stages to the completion of the project. Each member of the team was very upfront, responsible, timely & professional during the entire process. The design of our Sun Room looks beautiful & outstanding! It looks exactly as it was laid out on blueprint & the way it was explained to us during our meetings. All of our project goals were met. Our construction project was very clean, organized and protection of home was valued. Thank you once again for an outstanding job!

Legacy was easy to work with by incorporating our ideas into the plans and developing lower cost alternatives which we had not considered.. The quality of the work was very good, the crew courteous and professional. They handled minor changes requested well. We would recommend them for remodeling work to friends and family.

Areas Of Satisfaction

Legacy was willing to work with us while we did some of the demolition.

Areas Of Satisfaction

We were very satisfied with the professionalism and workmanship

Lead Source

found from home and garden show, then found out a co-worker had used them.

Additional Comments

Legacy was very professional throughout the entire process. They were very willing to discuss the plans and make any changes that we requested, In addition, they provided good insight into the planning process. Legacy made a strong commitment to keep the project on time and on budget with as little interruption to our lives as possible. We felt we made a great decision when we chose Legacy.

Lead Source

Friends

Areas For Improvement

The project went very well and smoothly. They were very professional, and everything was done in a timely fashion.

Areas Of Satisfaction

What I was most happy about was not just the completed project, but that they gave me a schedule at the beginning and showed up every day. (It was an outside job, so if it rained, I discounted that.) People were here when they were supposed to be and worked hard all day.

Lead Source

They were working in the neighborhood. I saw their sign and talked to the owner of the house they were working on.

Areas Of Satisfaction

They met or exceeded my expectations with the quality of their work and having a zero punchlist at the end of the job.

Lead Source

I saw their signs in our neighborhood.

Areas Of Satisfaction

Legacy does an excellent job of letting you know what will happen and when. The Buildertrend application is great. Legacy does a great job of communicating related to all aspects of the project.

Lead Source

We heard about Legacy Builders Group from a family member.

Lead Source

Houzz.com

Legacy Builders assists you all the way through the remodeling process with quality and care.

Areas Of Satisfaction

I was most satisfied with the interaction with the employees. It was always a positive experience.

Lead Source

I heard about their quality workmanship and have used them before.

Legacy Builders, from start to finish, think of everything that needs to be anticipated when doing a large project of any kind. They use professional people. Their communication was always there. If I needed to find out something, I got an immediate call back. Using Builder's Trend was awesome because I always knew what was going on. Annie Miller was able to help me through making decisions on how things would coordinate with color and style and what would work and what wouldn't work. I really appreciated that aspect of it. Everything was just the highest quality that I have ever seen with any remodel that I have done! The plumber and carpenter were beyond outstanding! Everything was just done perfectly. I have really appreciated them!

Construction Quality

I am thrilled with it!

Communication

Over the top communication! I have never had anything like it before and I have had a number of projects.

Employees & Subcontractors

I have never had such good contractors!

Punchlist

It was even one day ahead of schedule.

Areas For Improvement

I can't think of anything. Even the guy who came to piece my carpeting back together was good. He did an awesome job. All the little details were tended to.

Areas Of Satisfaction

I was extremely satisfied in the area of the plumbing, tile, and carpentry. The design process, which included Annie Miller and Bill Haussler The project manager, Kevin was always on it and knew what was coming. He kept the project going.

Lead Source

Bill is a member of my church. I have seen a lot of people talk about Legacy on Facebook. It was probably more Facebook, where I saw what they have done in the past. I have used other people to do projects. I am sorry I haven't used Legacy on these projects. I wish I would have done it now. Also, my sister recommended them. Those two together sealed the deal for me.

It was a really great experience. It was a great outcome. The process was really good. The finished product is awesome.

Areas Of Satisfaction

I was most satisfied with Legacy Builders Group because of the overall quality. They had every single detail accounted for and covered. They had a plan for every detail and even things we didn't think about.

Lead Source

They were referred to us by a neighbor.

Legacy was great to work with from start to finish. We are very pleased with the results. They are a quality group and would recommend them to anyone.

Areas For Improvement

Nothing of significance

Areas Of Satisfaction

The quality of the end result

From my first meetings with Bill to discuss my project and design ideas, to the selection process with Brian, and the actual construction process with Bruce and Chris, the entire team at Legacy Builders Group were great to work with, and made my project headache free. They have outstanding attention to detail, are quick to follow up on any concerns or issues and stick to the schedule and budget set at the beginning of the project. I definitely recommend them and will use them for any other renovation projects.

Areas Of Satisfaction

I was so impressed by Bruce's attention to detail. I knew if it passed the "Bruce test", it was good and I didn't have to worry about it.The sub contractors they used were very professional and represented them very well.

Lead Source

A neighbor

Areas Of Satisfaction

Professional group to do business with, trustworthy and reliable. Matt R was a pleasure to work with and was excellent in managing the day to day process.

Lead Source

Used them on a previous project and were very pleased with the work and experience.

Schedule

The timeline went a little longer than originally projected. However, they kept us apprised to the changes in the schedules every step of the way.

Areas For Improvement

Our overall experience with Legacy was exceptional. We definitely had a few things here or there not go exactly according to plan but Legacy went above and beyond to explain and communicate the challenges and fix them in a timely manner!

Areas Of Satisfaction

When putting on an addition you have people in and out of your home and it is important to trust those entering. We felt completely comfortable with people in our house . We also appreciated the communication throughout the process. It made the experience go so smooth! Also the finished project has been wonderful. They do amazing work!

Lead Source

A friend.

Areas Of Satisfaction

I was most satisfied with Legacy Builders Group's employees, they are very confident and courteous and do a good job.

Lead Source

I heard about Legacy Builders group at a remodeling show.

Legacy builders was hired to remodel our bathroom for an ageing in place requirement. The provided the most thorough and timely quote. They were very professional with excellent communication through out the entire process. The subs and vendors they use were always helpful and knowledgeable. The whole project was completed on time and in budget. Their estimates were right on. We would use them again.

Areas For Improvement

Legacy Builders Group did not fall short.

Areas Of Satisfaction

I am satisfied that they raised issues quickly and explained them well, they made sure we resolved them fairly in all cases. Even in things they did not have to share with me. For example the drain in the basement, they shared their concern with me on that issue. Legacy Builders Group's craftsmanship and finish woodwork is some of the best I have ever seen.

We love our new master bath, especially the barrier-free shower design and frameless sliding door. It's beautiful. Legacy was professional, courteous, and timely. They were prompt to respond to questions, listened well to what we desired, and took pride in their quality craftsmanship.

Areas Of Satisfaction

Professional, accommodating, efficient, and quality.

Areas For Improvement

None

Areas Of Satisfaction

The whole experience was great.

Have already recommended Legacy to several friends/neighbors and they have been just as impressed. Will continue to do so.

Schedule

They met the schedule throughout the project, almost exactly to the day in every milestone. Very impressed with their organization in regards to scheduling. This was particularly important to us since we had a baby on the way.

Areas For Improvement

None - above and beyond expectations

Areas Of Satisfaction

One major thing we were worried about going into the project was the general inconvenience, particularly since my wife was pregnant and we have a toddler running around. The folks from Legacy couldn't have been more considerate in making sure the workplace was kept clean, and that our expectations were set in advance of any particular loud/dirty phase of the project.

Lead Source

We met Bill at the Cincinnati home and garden show, and scheduled a consultation shortly afterwards.

Construction Quality

Really appreciated the attention to detail.

Problem Resolution

Staff was proactive with offering solutions. This was done very well and we appreciated their POV.

Clean & Safe

For the most part, yes. We would find nails in our driveway from subcontractors, sometimes trash. Legacy took this seriously and we realize it's hard to control subcontractors' behavior.

Areas Of Satisfaction

Quality of workmanship

Legacy Builders was courteous and professional throughout the duration of our project. They appropriately scoped the work and projected the costs. Our questions were always answered thoroughly and promptly. Changes in scope were seamlessly managed. Communication was superb. All employees and subcontractors were skilled and punctual. We were delighted with Legacy Builders and would not hesitate to call on their expertise again. We have recommended Legacy Builders to friends and family because we are sure they will not be disappointed. From past experience, we know that it is difficult to find such high quality contractors. Legacy Builders was an excellent choice for us.

Areas Of Satisfaction

We appreciate all of the advice that we received - for the project that we completed, as well as for the potential projects we may need to complete in the future. Legacy brought only the best subcontractors to our home, as well. The finished product is excellent, thanks to Legacy's professional knowledge as well as their forged relationships with other professionals in the business.

Lead Source

We have seen their signs in our neighborhood, and know some neighbors who have used their services.

Areas Of Satisfaction

First and foremost the team at Legacy Builders Group is a pleasure to work with and we really enjoyed all of their company. We truly felt that every Legacy Builders Group employee wanted to do a great job, they communicated with us at every turn and we had the feeling that the finished project was as important to Legacy Builders Group as it was to us. We also were very happy with a few of the subcontractors that were on our job and we plan on using them in the future for their respective areas of expertise. We are so happy with the finished product and cannot believe how much it has transformed the way we live everyday. We would definitely recommend Legacy Builders Group to our friends and family for their renovation needs.

Lead Source

We have a few friends who have used Legacy Builders Group for their renovation projects.