This was our first summer using our new deck and remodeled screened-in-porch. It's like a little piece of heaven. When I host events, I am proud to have guests in this space. We also have quiet dinners on the deck over-looking the woods. It's beautiful; It's my favorite space.
The project went very well and smoothly. They were very professional, and everything was done in a timely fashion.
What I was most happy about was not just the completed project, but that they gave me a schedule at the beginning and showed up every day. (It was an outside job, so if it rained, I discounted that.) People were here when they were supposed to be and worked hard all day.
They were working in the neighborhood. I saw their sign and talked to the owner of the house they were working on.
Quality of the work, cleanliness, and professionalism
The quality of the work exceeded our expectations. Would absolutely use them again for future home remodeling projects and I have already recommended them to several people.
Cleaned all work areas at the end of every day. Put down protective coverings on floors, furniture, non-work areas to keep things clean and protect from damage.
Kept things clean and protected no -work areas. Coordinated with us on where to store equipment and materials during project. Made sure sub-contractors did the same.
Daily communication with project manager and through use of Buildertrend.
Quality of work exceeded expectations and high attention to detail was appreciated. Sub-contractors used also completed their work with a high level of quality and were willing to return to fix any problems. Legacy carefully checked everyone’s work and addressed any concerns.
Legacy addressed all our concerns and made sure sub-contractors did as well. Very flexible in making changes if needed.
Everyone was very professional at all levels of the project from design to contract, ordering materials, and completing the project.
Any changes were communicated and time was built into schedule for handling changes without pushing back final deadlines.
The expense of using Legacy versus hiring individual contractors ourselves was well worth it for having someone coordinate everything, assure quality work, and deal with issues that always pop up in remodeling projects.
Bruce Otte - Bruce managed our project on a daily basis and did a lot of the work not assigned to sub-contractors. He was friendly, easy to work with, sensitive to our concerns, kept the work areas clean, and completed his work with a high attention to detail and quality.
None - exceeded our expectations at every level of the job.
Quality of work, attention to detail, quality of work of sub-contractors that they used.
Very happy with the remodeling and improvements to our home.
I would recommend Legacy to anyone. They were professional at all levels of the project and met our expectations for our remodeling project. We will use them again next year for another project.
I love the project management tools they use. It allowed me to know exactly what to expect.
Our project manager was very responsive to my message and requests.
David, their primary on-site employee, was extremely competent and pleasant to work with.
This is the 2nd time I have used Legacy. As I was planning to raise the ceiling in my kitchen (which impacted the plumbing from the 2nd floor) as well as tear down part of a wall, I knew from past experience that if we ran into issues, Legacy would work to resolve and work through any issues. That is ultimately the reason that I chose to contract again with Legacy.
There was one week that they didn't work because something didn't come in on time. While this would have pushed back my hardwood floor installation that I separately contracted out, they worked and communicated with my installer to make sure that he could still install the flooring according to the original schedule as he was unable to move my job to a later date.
The budget only changed because of a change I agreed to.
There was one issue with one subcontractor handling the drywall but Legacy took care of the problem. Legacy does work to make sure that their subcontractors have the same quality values they have and will stand behind all of the work.
Although Legacy may not be the cheapest option available, they will stand behind their work and I am confident from prior experience on another job they completed, that their work is high quality.
I think you can definitely trust that Legacy will work hard to make sure you are satisfied with their work.
Prior experience working with Legacy.
I enjoyed working with Annie Miller (designer) to pick out the materials for my kitchen.
We were very pleased with our master bathroom remodel in Fall of 2018, and just as pleased with the 2 other bathrooms we've just had remodeled in early 2019.
Excellent communication on all fronts, including the subs.
superb we were very pleased with their subcontractors.
quality and staying on schedule
We were very happy with their work.
I was satisfied with the quality and attention to detail. They had identified things needed to be fixed that we didn't find the first time.
Legacy Builders Group provided excellent service. They were timely, had great communication, were very tidy, and understanding.
I would like to recognize Andrew for his exceptional service.
The craftsmanship exceeded my expectations.
We had an outstanding experience working with Legacy Builders. They went above and beyond to minimize disruption to our family’s day-to-day while we were under construction and stayed right on schedule throughout the whole process without missing a beat. They accounted for every little detail and had a plan proactively for even the small things we hadn’t thought to anticipate. Our finished product is absolutely beautiful and we couldnt be happier. We’re very glad we went through Legacy for our project. Highly, highly recommend them!
I was most satisfied with Legacy Builders Group because of the overall quality. They had every single detail accounted for and covered. They had a plan for every detail and even things we didn't think about.
They were referred to us by a neighbor.
Legacy Builders Group has excellent quality and workmanship.
Legacy exceeded our expectations on this project. Communication was excellent. I always received a prompt response, and any concerns that we had were always addressed in a timely manner. Using the app for communication and for approval of change orders was also very helpful and ensured that there were no misunderstandings. The staff was all very courteous, responsible and trustworthy. While I am glad to have the construction completed and behind us, I must say that we kind of miss having them all around! It was as good of an experience as a home construction project can be. We look forward to enjoying our beautiful outdoor space for many years to come.
Bill is very knowledgeable and provided suggestions that would give my small bathroom a more open look. He listened to my wants, and helped me find a way to achieve my goal.
Everyone involved was exceptional. My input was highly valued, and appreciated. Their suggestions also were provided to get maximum efficiency out of my bathroom rebuild.
I am just ecstatic with my new bathroom design! I love it!
Everyone involved with my bathroom design/rebuild from beginning to end was exceptional
We would Highly Recommend Legacy Builders Group & we would like to take this opportunity to Thank You & your staff for a job well done!
The conversion of our covered deck to a Sun Room that can be utilized year round looks like it was built when the home was originally built. Legacy Builders Group was very "detailed" in ensuring this would be the look of how the "finished project" would be when the project was completed and they were certainly correct!
The workmanship of the construction team on the job was outstanding & they truly cared about the finished product & what it meant to us to be satisfied as the homeowner.
We could not be happier with each Employee & Subcontractor. We have received numerous compliments. Legacy should be commended on the fact they were able to work from the outside of the home as long as they possibly could to keep from bringing construction material through our home. This is a true testament of Legacy's Conscientious Staff.
Legacy did not fall short on any of our expectations. We were impressed by everyone's skills.
Heating & Air Conditioning System & the fact that members of Legacy took the time to listen to our needs & wants & kept this in mind as the project was underway. This part of the project was very important to us since we wanted the room to be utilized year round as living space.
Our experience with Legacy was great from the pre-construction meeting, design & planning stages to the completion of the project. Each member of the team was very upfront, responsible, timely & professional during the entire process. The design of our Sun Room looks beautiful & outstanding! It looks exactly as it was laid out on blueprint & the way it was explained to us during our meetings. All of our project goals were met. Our construction project was very clean, organized and protection of home was valued. Thank you once again for an outstanding job!
Legacy was easy to work with by incorporating our ideas into the plans and developing lower cost alternatives which we had not considered.. The quality of the work was very good, the crew courteous and professional. They handled minor changes requested well. We would recommend them for remodeling work to friends and family.
Legacy was willing to work with us while we did some of the demolition.
We were very satisfied with the professionalism and workmanship
found from home and garden show, then found out a co-worker had used them.
Legacy was very professional throughout the entire process. They were very willing to discuss the plans and make any changes that we requested, In addition, they provided good insight into the planning process. Legacy made a strong commitment to keep the project on time and on budget with as little interruption to our lives as possible. We felt we made a great decision when we chose Legacy.
They met or exceeded my expectations with the quality of their work and having a zero punchlist at the end of the job.
I saw their signs in our neighborhood.
Legacy does an excellent job of letting you know what will happen and when. The Buildertrend application is great. Legacy does a great job of communicating related to all aspects of the project.
We heard about Legacy Builders Group from a family member.
Legacy Builders assists you all the way through the remodeling process with quality and care.
I was most satisfied with the interaction with the employees. It was always a positive experience.
I heard about their quality workmanship and have used them before.
Legacy Builders, from start to finish, think of everything that needs to be anticipated when doing a large project of any kind. They use professional people. Their communication was always there. If I needed to find out something, I got an immediate call back. Using Builder's Trend was awesome because I always knew what was going on. Annie Miller was able to help me through making decisions on how things would coordinate with color and style and what would work and what wouldn't work. I really appreciated that aspect of it. Everything was just the highest quality that I have ever seen with any remodel that I have done! The plumber and carpenter were beyond outstanding! Everything was just done perfectly. I have really appreciated them!
I am thrilled with it!
Over the top communication! I have never had anything like it before and I have had a number of projects.
I have never had such good contractors!
It was even one day ahead of schedule.
I can't think of anything. Even the guy who came to piece my carpeting back together was good. He did an awesome job. All the little details were tended to.
I was extremely satisfied in the area of the plumbing, tile, and carpentry. The design process, which included Annie Miller and Bill Haussler The project manager, Kevin was always on it and knew what was coming. He kept the project going.
Bill is a member of my church. I have seen a lot of people talk about Legacy on Facebook. It was probably more Facebook, where I saw what they have done in the past. I have used other people to do projects. I am sorry I haven't used Legacy on these projects. I wish I would have done it now. Also, my sister recommended them. Those two together sealed the deal for me.
Legacy was great to work with from start to finish. We are very pleased with the results. They are a quality group and would recommend them to anyone.
Nothing of significance
The quality of the end result
From my first meetings with Bill to discuss my project and design ideas, to the selection process with Brian, and the actual construction process with Bruce and Chris, the entire team at Legacy Builders Group were great to work with, and made my project headache free. They have outstanding attention to detail, are quick to follow up on any concerns or issues and stick to the schedule and budget set at the beginning of the project. I definitely recommend them and will use them for any other renovation projects.
I was so impressed by Bruce's attention to detail. I knew if it passed the "Bruce test", it was good and I didn't have to worry about it.The sub contractors they used were very professional and represented them very well.
Professional group to do business with, trustworthy and reliable. Matt R was a pleasure to work with and was excellent in managing the day to day process.
Used them on a previous project and were very pleased with the work and experience.
The timeline went a little longer than originally projected. However, they kept us apprised to the changes in the schedules every step of the way.
Our overall experience with Legacy was exceptional. We definitely had a few things here or there not go exactly according to plan but Legacy went above and beyond to explain and communicate the challenges and fix them in a timely manner!
When putting on an addition you have people in and out of your home and it is important to trust those entering. We felt completely comfortable with people in our house . We also appreciated the communication throughout the process. It made the experience go so smooth! Also the finished project has been wonderful. They do amazing work!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Legacy Builders Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys