Legacy exceeded our expectations from start (design phase) to finish (project execution). They set clear and fair expectations on timing and budget and then followed through on both elements.
Additional Comments - They are by far the easiest and best people to work with. we had other people to do things and they did better. we were very happy.
Additional Comments - Very professional in both design and execution.
From the beginning I could see the experience with the scope of the project we were proposing. Bill was always accessible and explained things in a clear manner. There cost estimate was right on target
Expertise - There were multiple subcontractors for our project and the expertise was clearly seen when after a new set of gutters and roofing were installed. The Legacy team was at our porch during a rainstorm and saw that the gutters and roofing were not functioning properly. They recontacted the roofing/gutter and had them correct the issue. It was that type of attention to detail that impressed me and was not the only example during several month project
Budget - Probably the most reassuring aspect of home remodel was that there weren't surprises or extras to make the budget burst
Communication - Bill and the team were easily accessibly by email and text and responsive to questions and queries
Lead Source - Friend in neighborhood who completed work on projects.
Additional Comments - I was so satisfied with the scope of the project and execution that I have not had hesitation recommending them. The porch project came out so well many neighbors have come to see it and one of them contacted Legacy about starting their own project
Areas Of Satisfaction - They were very professional, and great to stay on schedule. In the end, great quality work.
We have already recommended Legacy to several people and have no concerns about doing that.
Use Comments - I couldn’t believe that the Houzz reviews were all true. This is a company that actually sets a schedule and a budget and doesn’t waiver from it. Wonderful experience.
We have used Legacy Builders Group in the past and have recommended them to friends frequently.
Budget - When the pricing came above our budget, Legacy was great to help us shave some things off to get the pricing back where we wanted it.
Trust - Absolutely.
Punchlist - They are great to follow through.
Areas Of Satisfaction - Bruce did an amazing job as the project manager. He kept the job site clean and safe, communicated well, and paid attention to all the details. He was great to work with! With Legacy and Bruce running our project we were confident it would turn out well. They dot the i's and cross the t's. The bathroom looks great and we are enjoying it. The job was completed on time and on budget so thank you Legacy Builders Group!
Lead Source - We used them 6 years ago for a project and heard about them then from friends at school/parish All Saints. They came hightly recommended.
From start to finish, Legacy performed exceptionally well. The design and preliminary cost estimate of the extension, screened porch and patio were right on point (Bill Haussler). The on-site-manager was attentive to questions and comments, helped navigate the small area between the houses to get to the rear of our house for the construction and communicated effectively with status updates and observations (Kevin Haussler). Finally, the overall leader of the project was professional and demonstrated experience in working with our project (Chris Otte). We were extremely satisfied and would highly recommend Legacy.
Expertise - During our first meeting, Legacy sought to understand our design ideas, furnished evidence of similar projects that they had completed and then executed the plans without issue. They easily navigated the HOA and building permit approval processes and kept us informed along the way. Legacy also performed some additional work that we requested that was outside the scope of the original project (including building an entertainment unit and staining sloped ceiling beams that spanned from 10 to 25 feet high). They accomplished each of these tasks with ease.
Professional & Organized - Legacy followed a project plan that was detailed and understandable. We were comfortable that Legacy "knew what they were doing."
Schedule - Although delayed by some weather challenges, the schedule was acceptable. Legacy kept us informed and was sensitive to timing.
Budget - All the work was performed within the original budget and the approved additional out-of-scope work budget.
Construction Quality - We are very satisfied with the quality of the build.
Communication - We were out-of-town during much of the construction. So effective communication by phone, test and email was important. Legacy executed well.
Problem Resolution - Early in the project, some roofing work yielded an overnight rain water leak while we were out-of-town. By 9 am the next morning, I had 3 messages from the on-site-manager and 1 message from the overall leader describing the issue and assuring us that the matter would be addressed and corrected. Legacy was quick to address the problem and repair the leak without charge. We knew they would fix and problem and were not concerned. All was resolved without issue.
Clean & Safe - Legacy installed plastic coverings and dividers to help control dust and dirt in the main sections of the house. They used carpet runners to help control foot traffic dirt and dust. We were comfortable with the effort.
Employees & Subcontractors - All employees and subcontractors were professional and courteous. When dealing with a neighbor's request to keep off his yard, Legacy installed barrier tape and stakes to help maintain positive relationships with our neighbor.
Value - We were satisfied with the work and cost of the project. The estimate was on point and we were not surprised by any cost.
Trust - Being out-of-town, earning our trust was important. From the start, we had confidence in Legacy's work and trusted them completely.
Punchlist - There were no significant punchlist items. All the work was done with exceptional care.
Areas Of Satisfaction - Legacy met or exceeded our expectations in all areas.
This was our first summer using our new deck and remodeled screened-in-porch. It's like a little piece of heaven. When I host events, I am proud to have guests in this space. We also have quiet dinners on the deck over-looking the woods. It's beautiful; It's my favorite space.
Areas For Improvement - The project went very well and smoothly. They were very professional, and everything was done in a timely fashion.
Areas Of Satisfaction - What I was most happy about was not just the completed project, but that they gave me a schedule at the beginning and showed up every day. (It was an outside job, so if it rained, I discounted that.) People were here when they were supposed to be and worked hard all day.
Lead Source - They were working in the neighborhood. I saw their sign and talked to the owner of the house they were working on.
Areas Of Satisfaction - Quality of the work, cleanliness, and professionalism
The quality of the work exceeded our expectations. Would absolutely use them again for future home remodeling projects and I have already recommended them to several people.
Clean - Cleaned all work areas at the end of every day. Put down protective coverings on floors, furniture, non-work areas to keep things clean and protect from damage.
Respectful - Kept things clean and protected no -work areas. Coordinated with us on where to store equipment and materials during project. Made sure sub-contractors did the same.
Communication - Daily communication with project manager and through use of Buildertrend.
Quality Of Workmanship - Quality of work exceeded expectations and high attention to detail was appreciated. Sub-contractors used also completed their work with a high level of quality and were willing to return to fix any problems. Legacy carefully checked everyone’s work and addressed any concerns.
Problem Resolution - Legacy addressed all our concerns and made sure sub-contractors did as well. Very flexible in making changes if needed.
Professional & Organized - Everyone was very professional at all levels of the project from design to contract, ordering materials, and completing the project.
Schedule - Any changes were communicated and time was built into schedule for handling changes without pushing back final deadlines.
Value - The expense of using Legacy versus hiring individual contractors ourselves was well worth it for having someone coordinate everything, assure quality work, and deal with issues that always pop up in remodeling projects.
Recognized Excellence - Bruce Otte - Bruce managed our project on a daily basis and did a lot of the work not assigned to sub-contractors. He was friendly, easy to work with, sensitive to our concerns, kept the work areas clean, and completed his work with a high attention to detail and quality.
Areas For Improvement - None - exceeded our expectations at every level of the job.
Areas Of Satisfaction - Quality of work, attention to detail, quality of work of sub-contractors that they used.
Design - Very happy with the remodeling and improvements to our home.
Additional Comments - I would recommend Legacy to anyone. They were professional at all levels of the project and met our expectations for our remodeling project. We will use them again next year for another project.
Schedule - I love the project management tools they use. It allowed me to know exactly what to expect.
Communication - Our project manager was very responsive to my message and requests.
Employees & Subcontractors - David, their primary on-site employee, was extremely competent and pleasant to work with.
Expertise - This is the 2nd time I have used Legacy. As I was planning to raise the ceiling in my kitchen (which impacted the plumbing from the 2nd floor) as well as tear down part of a wall, I knew from past experience that if we ran into issues, Legacy would work to resolve and work through any issues. That is ultimately the reason that I chose to contract again with Legacy.
Schedule - There was one week that they didn't work because something didn't come in on time. While this would have pushed back my hardwood floor installation that I separately contracted out, they worked and communicated with my installer to make sure that he could still install the flooring according to the original schedule as he was unable to move my job to a later date.
Budget - The budget only changed because of a change I agreed to.
Employees & Subcontractors - There was one issue with one subcontractor handling the drywall but Legacy took care of the problem. Legacy does work to make sure that their subcontractors have the same quality values they have and will stand behind all of the work.
Value - Although Legacy may not be the cheapest option available, they will stand behind their work and I am confident from prior experience on another job they completed, that their work is high quality.
Areas Of Satisfaction - I think you can definitely trust that Legacy will work hard to make sure you are satisfied with their work.
Lead Source - Prior experience working with Legacy.
Additional Comments - I enjoyed working with Annie Miller (designer) to pick out the materials for my kitchen.
We were very pleased with our master bathroom remodel in Fall of 2018, and just as pleased with the 2 other bathrooms we've just had remodeled in early 2019.
Communication - Excellent communication on all fronts, including the subs.
Clean & Safe - immaculate!!!
Employees & Subcontractors - superb we were very pleased with their subcontractors.
Areas For Improvement - none
Areas Of Satisfaction - quality and staying on schedule
Lead Source - Montgomery bulletin
Areas For Improvement - We were very happy with their work.
Areas Of Satisfaction - I was satisfied with the quality and attention to detail. They had identified things needed to be fixed that we didn't find the first time.
Legacy Builders Group provided excellent service. They were timely, had great communication, were very tidy, and understanding.
Recognized Excellence - I would like to recognize Andrew for his exceptional service.
Areas Of Satisfaction - The craftsmanship exceeded my expectations.
We had an outstanding experience working with Legacy Builders. They went above and beyond to minimize disruption to our family’s day-to-day while we were under construction and stayed right on schedule throughout the whole process without missing a beat. They accounted for every little detail and had a plan proactively for even the small things we hadn’t thought to anticipate. Our finished product is absolutely beautiful and we couldnt be happier. We’re very glad we went through Legacy for our project. Highly, highly recommend them!
Areas Of Satisfaction - I was most satisfied with Legacy Builders Group because of the overall quality. They had every single detail accounted for and covered. They had a plan for every detail and even things we didn't think about.
Lead Source - They were referred to us by a neighbor.
Legacy Builders Group has excellent quality and workmanship.
Areas Of Satisfaction - Legacy exceeded our expectations on this project. Communication was excellent. I always received a prompt response, and any concerns that we had were always addressed in a timely manner. Using the app for communication and for approval of change orders was also very helpful and ensured that there were no misunderstandings. The staff was all very courteous, responsible and trustworthy. While I am glad to have the construction completed and behind us, I must say that we kind of miss having them all around! It was as good of an experience as a home construction project can be. We look forward to enjoying our beautiful outdoor space for many years to come.
Sales Knowledge - Bill is very knowledgeable and provided suggestions that would give my small bathroom a more open look. He listened to my wants, and helped me find a way to achieve my goal.
Recognized Excellence - Everyone involved was exceptional. My input was highly valued, and appreciated. Their suggestions also were provided to get maximum efficiency out of my bathroom rebuild.
Design - I am just ecstatic with my new bathroom design! I love it!
Additional Comments - Everyone involved with my bathroom design/rebuild from beginning to end was exceptional
We would Highly Recommend Legacy Builders Group & we would like to take this opportunity to Thank You & your staff for a job well done!
Expertise - The conversion of our covered deck to a Sun Room that can be utilized year round looks like it was built when the home was originally built. Legacy Builders Group was very "detailed" in ensuring this would be the look of how the "finished project" would be when the project was completed and they were certainly correct!
Construction Quality - The workmanship of the construction team on the job was outstanding & they truly cared about the finished product & what it meant to us to be satisfied as the homeowner.
Employees & Subcontractors - We could not be happier with each Employee & Subcontractor. We have received numerous compliments. Legacy should be commended on the fact they were able to work from the outside of the home as long as they possibly could to keep from bringing construction material through our home. This is a true testament of Legacy's Conscientious Staff.
Areas For Improvement - Legacy did not fall short on any of our expectations. We were impressed by everyone's skills.
Areas Of Satisfaction - Heating & Air Conditioning System & the fact that members of Legacy took the time to listen to our needs & wants & kept this in mind as the project was underway. This part of the project was very important to us since we wanted the room to be utilized year round as living space.
Additional Comments - Our experience with Legacy was great from the pre-construction meeting, design & planning stages to the completion of the project. Each member of the team was very upfront, responsible, timely & professional during the entire process. The design of our Sun Room looks beautiful & outstanding! It looks exactly as it was laid out on blueprint & the way it was explained to us during our meetings. All of our project goals were met. Our construction project was very clean, organized and protection of home was valued. Thank you once again for an outstanding job!
Legacy was easy to work with by incorporating our ideas into the plans and developing lower cost alternatives which we had not considered.. The quality of the work was very good, the crew courteous and professional. They handled minor changes requested well. We would recommend them for remodeling work to friends and family.
Areas Of Satisfaction - Legacy was willing to work with us while we did some of the demolition.
Areas Of Satisfaction - We were very satisfied with the professionalism and workmanship
Lead Source - found from home and garden show, then found out a co-worker had used them.
Additional Comments - Legacy was very professional throughout the entire process. They were very willing to discuss the plans and make any changes that we requested, In addition, they provided good insight into the planning process. Legacy made a strong commitment to keep the project on time and on budget with as little interruption to our lives as possible. We felt we made a great decision when we chose Legacy.
Lead Source - Friends
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Legacy Builders Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys