They had great customer service and I'm happy with my product.
Areas Of Satisfaction - Their communications and team attitude was excellent. I have no complaints at all, they were great to work with.
Top quality service and install. We appreciate the time they took and the attention to detail.
Quality Of Workmanship - Exceptional attention to detail. They took a whole day just for the trim work and it looks fantastic!
Recognized Excellence - The entire install team was great.
Areas Of Satisfaction - They did not rush to finish the job quickly. They came back to make sure everything was top notch. Very impressed!
Additional Comments - We will be recommending Kotch windows to family and friends in the future. Thank you!
Friendly and easy to work with.
Additional Comments - We would highly recommend Kotch to everybody. They carefully added small touches that improved the results and communicated with us in a friendly, professional manner. More than just put in windows they were careful to keep the character of our cottage and offer suggestions. The big companies do not offer this personalized service with their installation. They were efficient, but took enough time to get the job done right. This was a difficult installation of 14 windows in a 1920 cottage. Each window had to be squared differently and the result looks wonderful!
Recognized Excellence - Ryan did a great job keeping the crew organized and on task.
Areas Of Satisfaction - On time and worked until the job was completed.
Additional Comments - Would recommend to anyone we know looking to have windows done.
Quality Of Workmanship - Installers are professionals and artists on proper beautiful installations.
They were wonderful from beginning to end. From the first interview with Mike to the final installation, they all did a wonderful job. They were professional and couldn't have been any nicer. They all worked hard and I love my new doors.
Additional Comments - They were 5 stars all around on everything. They were just wonderful.
Great people & great work!
Areas Of Satisfaction - Friendly, Polite, Professional service at a GREAT price
Additional Comments - We would highly recommend. You won't find a better deal or nicer people.
Recognized Excellence - Both the guys were courteous, answered all my questions. They went out of their way to do a quality job. Very happy with the results.
Areas Of Satisfaction - The quality of the door and workmanship was a A++++
Areas Of Satisfaction - The quality of the door and the installation was better that I expected!. It was very nice dealing with them and I will use them again in the future!
Kotch's Windows-N-More were reasonably priced with high quality windows by installers who took the time to explain the installation process. Our windows were installed expertly and the finish carpentry work was impeccable.
Communication - Mike Kotch kept us informed until our project was complete. Very professional and customer service was outstanding.
Quality Of Workmanship - Would recommend these windows to anyone who needs them. Our painter commented that after 30 years in his business he never seen better finished carpentry work.
Recognized Excellence - The installer and finish carpenter were exceptional.
Recognized Excellence - Mike, our salesman, was friendly and made good suggestions on different window options for a few rooms that I liked. Ryan & Chris did an excellent job with installation. They were knowledgeable, detail oriented, neat & professional.
Additional Comments - I’m very happy with the appearance of the wood look, vinyl windows. They are very well insulated. I definitely notice a difference in room warmth from the cold weather. I’m pleased with the decision to have chosen Kotch’s Windows. Sincerely, Lorraine L.
Our experience with Kotch’s windows has been great. Installation was very professional, and clean up was great. They did a wonderful job, and we love the windows...
Additional Comments - I would recommend kotch’s windows to friends and family..
Areas Of Satisfaction - They met my expectations in all areas.
Recognized Excellence - The whole team did great
The top not quality accompanied by the unbeatable prices make for the best company to have come do this work. I couldn't be happier by the high level of integrity throughout this company. Also everyone has a sense of humor and were great to have conversations with, which is a tad on the rare side these days.
Areas Of Satisfaction - He listened to our needs and wants and provided the correct solution.
Recognized Excellence - Ryan was very Professional and did a great job leading the project through completion.
Areas Of Satisfaction - Great attention to detail!
Additional Comments - There were a few adjustments required after the installation and they were promptly taken care of. After the fact service was excellent!
Yes, I would recommend Kotches...……………………………...
Areas Of Satisfaction - Very knowledgable sales staff and the install was very professional...……...
Additional Comments - Very good experience from start to finish with Kotches. I could tell they were very experienced and didn't cut corners...…….....
Areas Of Satisfaction - We were very happy with the no pressure sale. Mike Kotch is extremely knowledgeable. All three installers, Ryan, Brandon and Mike were great. They let me know everything they were doing along the way. The quality of the windows is top notch.
Additional Comments - We love our new windows. The process from initially meeting Mike Kotch at the Livingston Home Show, choosing our new windows and the install was easy and stress free.
Great windows. Everyone that sees them says WOW!
Areas Of Satisfaction - Felt comfortable with sales presentation and then with the crews great work installing these fine windows. I am very satisfied.
Recognized Excellence - Mike and Ryan Koch along with his whole crew that came out. Friendly and a joy to have them do work on my home
Additional Comments - I had a couple of window companies come out for estimates and couldn’t be more pleased with my choice to use Koch’s. Easy to work with no matter how many questions or changes I made
Great company to work with - very professional!
Recognized Excellence - Tony Russo was the salesman who spent a lot of time helping me decide on windows. He listened to me. He always kept me posted on scheduling, progress, etc.
Additional Comments - It was a terrific experience all around. I highly recommend them!
Areas Of Satisfaction - They did a good job. They cleaned up. We're having more windows installed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kotch's Windows - N - More as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys