We love our new windows, doors, and doorwall! The quality is so evident - quiet, less heat coming in, screens are better - we couldn't be more pleased. Installation was great. The installers were a great crew - thorough, as careful with our home as if it were theirs. Went above and beyond with taking care of us.
Communication - Excellent communication throughout the entire process - from order to installation and any follow-up.
Quality Of Materials - We are thrilled with the windows, doorwall, front doors, exterior and interior trims. Mitered corners on trim are outstanding. Wish I could have all the trim in my home re-done to be as perfectly as these mitered trims are.
Quality Of Workmanship - We are so happy to have used Kotch's for these windows, doorwall and doors. We are very particular about our choices and are so pleased with how they have improved the quality and look of our home.
Professional & Organized - Loved that the installation crew was an in-house crew who had experience working together. The team work was evident.
Value - We looked at two other window companies prior to settling on Kotch's. We felt comfortable with this company right away and felt we were getting an honest deal from a local company, great product and not a bunch of baloney in sales. Kotch's came highly recommended from a friend, and we will continue to pass along the highest recommendation.
Recognized Excellence - The entire team should be recognized for excellence! From order to install, we think everyone provided exceptional service and attention to our needs. This was a big deal for us, and while you may work with this everyday, you made us feel like it was a big deal for us, and that's important.
Areas Of Satisfaction - Answering all our questions at ordering was exceptional, installation was exceptional, service at installation was exceptional, follow-up has been exceptional.
10/10 would hire again. No hassle, wonderful experience.
I am extremely pleased with the results. Entire process from quoting to insulation was great. Mike is very knowledgeable about their products. Price is extremely great compared to some of the other quotes I received.
Areas Of Satisfaction - Windows are great and my new entry door is beautiful. I am extremely happy.
Areas Of Satisfaction - Very professional the door looks and works great. They let me know when they were done and asked me questions if any issues arose.
The crew showed up on time, did great work with attention to detail, explained everything along the way, and the slider matched the expectations I had from the sale.
Types of work - Door replacement
Areas Of Satisfaction - Great workmanship, personable, professional and polite crew
Every phase of the project was handled professionally. Highly recommended.
Types of work - Door wall replacement
Recognized Excellence - We'd like to recognize Mike and the installation crew of Ryan, Lance and Josh. Mike is always personable and professional. He walked us thru the product lines in a "no pressure" way and helped us make an informed decision regarding our purchase. The crew was considerate of our home, went about their business quickly and carefully, took the time to answer all of our questions and did a great job on the installation. The combined effort of Mike and his crew made this a very smooth process from product selection through ordering, follow up and final installation.
Areas Of Satisfaction - In all areas. I have had windows replaced over 15 years ago from a different company at my previous home and they broke a lamp and didn't replace it and put awindow in crooked. It took half a dozen return trips to get it fixed, Kotch's did a very professional job and I highly reccommend them to anyone.
Additional Comments - This company is a very prefessional and courteous group of people to have at your home.
The ProVia Doors we purchased look amazing and have received many compliments on how nice they look. Mike and his team are fantastic!
The installers had a lot of experience and were able to install the new windows into our 100 plus year old — uneven home.
Areas Of Satisfaction - Trim job was very well done.
Great windows, great price, great install. You won’t be disappointed.
Recognized Excellence - Ryan and Lance did a great job with the installation.
Additional Comments - I would recommend them and will have them back in the future.
Recognized Excellence - The guys that came to my house and did the windows was amazing. They really thought things through and communicated with me through the entire process.
Areas Of Satisfaction - They really did everything they could to get it done and as efficiently as possible.
Additional Comments - Great company and would use them again.
Kotch's Windows - N - More did such a nice job.
Recognized Excellence - Ryan and Lance did a great job.
Kotch's Windows was very professional and thorough during each step. They are all around fair.
Recognized Excellence - Everyone was all great.
We were satisfied with everything they did from beginning to end. From their work to the way they cleaned up, they're really meticulous and friendly. I just can't say enough good things about them.
Recognized Excellence - I would like to recognize the family. The father is the owner. His oldest and youngest son did the job. They were very respectful, they took their shoes off and vacuumed every room. I'm recommending them to everyone I know
Areas Of Satisfaction - They met all of my expectations.
Additional Comments - My neighbors had Hampton Windows and they had nothing but trouble so I'm glad I used Kotch's.
Mike and his crew; Ryan, Chris and Clint were great to work with. Absolutely could not be happier. No offense for cheaper alternatives, but spend the extra money and get more than that back in value and quality. My new doors are only as good as the installation process and it was spot on. Good job Kotch's Windows-N-More.
Recognized Excellence - The owner of Kotch's Windows-N-More, Mike, was great. The crew that came out and installed the doors, Ryan; Chris; and Clint, was great.
Areas Of Satisfaction - Kotch's Window-N-More exceeded all of my expectations.
Additional Comments - If anybody is planning on getting new doors installed, I would highly recommend Kotch's Windows-N-More!
These guys were very friendly an did a great job. Very professional. Respected my wishes with wearing mask. Windows are exactly what we ordered. I would highly recommend this family owned business.
They have very good service and a timely installation. We are very happy with the product.
Recognized Excellence - Everyone I was in contact with was amazing!
Areas Of Satisfaction - My new front door is so beautiful I love pulling in my driveway and looking at!
Additional Comments - Highly recommend! Top notch service, products and installation!
Clean - Ryan, Chris and Clint made sure they left our house the way they found it.
Quality Of Materials - Top notch!!!
Quality Of Workmanship - Outstanding
Professional & Organized - They were well organized, top notch professionalism
Recognized Excellence - Everyone was great. Mike (the owner) and the crew of Ryan, Chris and Clint were great!!!
Recognized Excellence - Mike Kotch was excellent, as was the entire team, especially Ryan.
Areas Of Satisfaction - The job was well-executed at a fair price -- excellent work!
Recognized Excellence - Michael Kotch was wonderful to work with! His installation team led by Ryan also exceptional!
Areas Of Satisfaction - Exceeded expectations in product, installation, and value!
Additional Comments - If you are looking to replace windows in your home, look no further! Kotch is the way to go!
Recognized Excellence - The whole experience, from ordering to installation, was pleasant and easy. I actually enjoyed the people who came to work on my house.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kotch's Windows - N - More as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys