We were satisfied with everything they did from beginning to end. From their work to the way they cleaned up, they're really meticulous and friendly. I just can't say enough good things about them.
Recognized Excellence - I would like to recognize the family. The father is the owner. His oldest and youngest son did the job. They were very respectful, they took their shoes off and vacuumed every room. I'm recommending them to everyone I know
Areas Of Satisfaction - They met all of my expectations.
Additional Comments - My neighbors had Hampton Windows and they had nothing but trouble so I'm glad I used Kotch's.
Mike and his crew; Ryan, Chris and Clint were great to work with. Absolutely could not be happier. No offense for cheaper alternatives, but spend the extra money and get more than that back in value and quality. My new doors are only as good as the installation process and it was spot on. Good job Kotch's Windows-N-More.
Recognized Excellence - The owner of Kotch's Windows-N-More, Mike, was great. The crew that came out and installed the doors, Ryan; Chris; and Clint, was great.
Areas Of Satisfaction - Kotch's Window-N-More exceeded all of my expectations.
Additional Comments - If anybody is planning on getting new doors installed, I would highly recommend Kotch's Windows-N-More!
These guys were very friendly an did a great job. Very professional. Respected my wishes with wearing mask. Windows are exactly what we ordered. I would highly recommend this family owned business.
They have very good service and a timely installation. We are very happy with the product.
Recognized Excellence - Everyone I was in contact with was amazing!
Areas Of Satisfaction - My new front door is so beautiful I love pulling in my driveway and looking at!
Additional Comments - Highly recommend! Top notch service, products and installation!
Clean - Ryan, Chris and Clint made sure they left our house the way they found it.
Quality Of Materials - Top notch!!!
Quality Of Workmanship - Outstanding
Professional & Organized - They were well organized, top notch professionalism
Recognized Excellence - Everyone was great. Mike (the owner) and the crew of Ryan, Chris and Clint were great!!!
Recognized Excellence - Mike Kotch was excellent, as was the entire team, especially Ryan.
Areas Of Satisfaction - The job was well-executed at a fair price -- excellent work!
Recognized Excellence - Michael Kotch was wonderful to work with! His installation team led by Ryan also exceptional!
Areas Of Satisfaction - Exceeded expectations in product, installation, and value!
Additional Comments - If you are looking to replace windows in your home, look no further! Kotch is the way to go!
Recognized Excellence - The whole experience, from ordering to installation, was pleasant and easy. I actually enjoyed the people who came to work on my house.
They had great customer service and I'm happy with my product.
Areas Of Satisfaction - Their communications and team attitude was excellent. I have no complaints at all, they were great to work with.
Top quality service and install. We appreciate the time they took and the attention to detail.
Quality Of Workmanship - Exceptional attention to detail. They took a whole day just for the trim work and it looks fantastic!
Recognized Excellence - The entire install team was great.
Areas Of Satisfaction - They did not rush to finish the job quickly. They came back to make sure everything was top notch. Very impressed!
Additional Comments - We will be recommending Kotch windows to family and friends in the future. Thank you!
Friendly and easy to work with.
Communication - Kept me updated as to when the window would be installed.
Schedule - Worked with me on a schedule that worked for me.
Areas Of Satisfaction - Timely installation from time window was ordered.. Neat and clean job.
Communication - Excellent communication and their suggestions for changes were greatly appreciated.
Quality Of Workmanship - Very difficult installation due to the age of the cottage. They did a great job.
Value - Service was much more personalized than from the highly advertised big companies.
Areas Of Satisfaction - This was a very difficult job (1920 cottage) and they had to do doors/windows individually. 14 windows.
Additional Comments - We would highly recommend Kotch to everybody. They carefully added small touches that improved the results and communicated with us in a friendly, professional manner. More than just put in windows they were careful to keep the character of our cottage and offer suggestions. The big companies do not offer this personalized service with their installation. They were efficient, but took enough time to get the job done right. This was a difficult installation of 14 windows in a 1920 cottage. Each window had to be squared differently and the result looks wonderful!
Recognized Excellence - Ryan did a great job keeping the crew organized and on task.
Areas Of Satisfaction - On time and worked until the job was completed.
Additional Comments - Would recommend to anyone we know looking to have windows done.
Quality Of Workmanship - Installers are professionals and artists on proper beautiful installations.
Additional Comments - I would recommend to others
They were wonderful from beginning to end. From the first interview with Mike to the final installation, they all did a wonderful job. They were professional and couldn't have been any nicer. They all worked hard and I love my new doors.
Areas Of Satisfaction - They exceeded all of my expectations.
Additional Comments - They were 5 stars all around on everything. They were just wonderful.
Great people & great work!
Areas Of Satisfaction - Friendly, Polite, Professional service at a GREAT price
Additional Comments - We would highly recommend. You won't find a better deal or nicer people.
Quality Of Materials - The door is excellent quality. I am very pleased with the door
Quality Of Workmanship - Extra time was spent to accommodate the wood molding in the interior of my home
Recognized Excellence - Both the guys were courteous, answered all my questions. They went out of their way to do a quality job. Very happy with the results.
Areas Of Satisfaction - The quality of the door and workmanship was a A++++
Recognized Excellence - Mike, Ryan and Chris were excellent!
Areas Of Satisfaction - The quality of the door and the installation was better that I expected!. It was very nice dealing with them and I will use them again in the future!
Kotch's Windows-N-More were reasonably priced with high quality windows by installers who took the time to explain the installation process. Our windows were installed expertly and the finish carpentry work was impeccable.
Communication - Mike Kotch kept us informed until our project was complete. Very professional and customer service was outstanding.
Quality Of Workmanship - Would recommend these windows to anyone who needs them. Our painter commented that after 30 years in his business he never seen better finished carpentry work.
Recognized Excellence - The installer and finish carpenter were exceptional.
Areas Of Satisfaction - Exceeded our expectations. When we decide to purchase new doors we will definitely contact Kotch's Windows-N-More.
Recognized Excellence - Mike, our salesman, was friendly and made good suggestions on different window options for a few rooms that I liked. Ryan & Chris did an excellent job with installation. They were knowledgeable, detail oriented, neat & professional.
Additional Comments - I’m very happy with the appearance of the wood look, vinyl windows. They are very well insulated. I definitely notice a difference in room warmth from the cold weather. I’m pleased with the decision to have chosen Kotch’s Windows. Sincerely, Lorraine L.
Our experience with Kotch’s windows has been great. Installation was very professional, and clean up was great. They did a wonderful job, and we love the windows...
Additional Comments - I would recommend kotch’s windows to friends and family..
Areas Of Satisfaction - They met my expectations in all areas.
Recognized Excellence - The whole team did great
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kotch's Windows - N - More as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys