Excellent service, excellent product, excellent installation!
Recognized Excellence - The whole team was great!
Areas Of Satisfaction - They exceeded my expectations on everything!
The installation team did an excellent job, keeping us informed on the progress. Cleaned up when completed. Mike guided us to choose a door that enhanced out space…
Recognized Excellence - The installers were great, kept us informed on the progress. Cleaned up. Good guys!
Additional Comments - Recommend them to everyone I know
Areas Of Satisfaction - The crew really had some unusual obstacles during our install and definitely saw that each of these concerns was addressed properly so that it would not compromise the products they were installing or the finished look.
We found the company very easy to deal with. They got 11 windows,3 doors, sliding glass door and a screen door done in 2 days. They have a good group of guys in their work crew.
Additional Comments - It's worth your time to talk to them if you need windows or doors.
Outstanding company to work with.
Recognized Excellence - The entire crew did an outstanding job!
We were thrilled with the Sunrise product line, as it closely matched the oak trim that is throughout our home. This is a family owned and operated business, and we dealt with the owner, Mike Kotch, throughout the entire process. The installation crew is from Kotch's, and not subcontractors, which added to the professionalism of the installation. The entire installation crew was there when promised, worked steadily, were polite, and did an outstanding job. They were respectful of us and our home, and everything was completed as promised. We highly recommend Kotch's, and will have them back for additional improvements.
Recognized Excellence - The installation crew was Lance, Conner, Mike, and Josh. They are all talented and hard working. It would be difficult to recognize any single person from this great group of guys, so I would have to say I appreciate all of them.
Mike Kotch was honest about the lead time necessary for this job from the very beginning. It has been worth the wait. Quality products at reasonable prices. Quality and care from the installation crew. Thanks to Kotch’s Windows and More.
From start to finish the crew cared about the work they did! They cared about my comfort during installation. This is one of the BEST companies I have ever worked with!
Recognized Excellence - The entire installation crew
Kotch's Windows-N- More did an amazing job. Very pleased.
Additional Comments - Would highly recommend them
Clean - Very professional! Left extremely clean
Kotch's provided a high quality window and beautiful workmanship on the installation. The crew was a pleasure to have in my home, and Mike provided excellent communication and stopped by the job daily to make sure all was well. I am so happy that we chose Kotch's because we are 100% satisfied and would highly recommend them to anyone looking for a quality product and excellent workmanship and service.
Areas Of Satisfaction - Everything was organized, friendly, timely, and the workmanship is beautiful.
Additional Comments - Kotch's was not the cheapest estimate I received, but I will return my business to them when it's time to replace the rest of my home's windows.
Recognized Excellence - yes Ryan and Connor.
From the sales phase to the installation and after, the experience with Kotch's was stellar. All companies should strive to provide this level of service and exemplary workmanship. Highly recommend Kotch's completely
Recognized Excellence - Mike did an exceptional job explaining options and making sure our purchase was right for us. Ryan and Connor were excellent during installation, both in the workmanship and customer service
Our experience with Kotch's was very friendly and caring
Mike & his team were great, very friendly, no pressure selling, family operation, installation went very well
Very professinal, they went above and beyond.
Areas Of Satisfaction - They exceeded my expectations.
We love our new windows, doors, and doorwall! The quality is so evident - quiet, less heat coming in, screens are better - we couldn't be more pleased. Installation was great. The installers were a great crew - thorough, as careful with our home as if it were theirs. Went above and beyond with taking care of us.
Communication - Excellent communication throughout the entire process - from order to installation and any follow-up.
Quality Of Materials - We are thrilled with the windows, doorwall, front doors, exterior and interior trims. Mitered corners on trim are outstanding. Wish I could have all the trim in my home re-done to be as perfectly as these mitered trims are.
Quality Of Workmanship - We are so happy to have used Kotch's for these windows, doorwall and doors. We are very particular about our choices and are so pleased with how they have improved the quality and look of our home.
Professional & Organized - Loved that the installation crew was an in-house crew who had experience working together. The team work was evident.
Value - We looked at two other window companies prior to settling on Kotch's. We felt comfortable with this company right away and felt we were getting an honest deal from a local company, great product and not a bunch of baloney in sales. Kotch's came highly recommended from a friend, and we will continue to pass along the highest recommendation.
Recognized Excellence - The entire team should be recognized for excellence! From order to install, we think everyone provided exceptional service and attention to our needs. This was a big deal for us, and while you may work with this everyday, you made us feel like it was a big deal for us, and that's important.
Areas Of Satisfaction - Answering all our questions at ordering was exceptional, installation was exceptional, service at installation was exceptional, follow-up has been exceptional.
10/10 would hire again. No hassle, wonderful experience.
I am extremely pleased with the results. Entire process from quoting to insulation was great. Mike is very knowledgeable about their products. Price is extremely great compared to some of the other quotes I received.
Areas Of Satisfaction - Windows are great and my new entry door is beautiful. I am extremely happy.
Areas Of Satisfaction - Very professional the door looks and works great. They let me know when they were done and asked me questions if any issues arose.
The crew showed up on time, did great work with attention to detail, explained everything along the way, and the slider matched the expectations I had from the sale.
Types of work - Door replacement
Areas Of Satisfaction - Great workmanship, personable, professional and polite crew
Every phase of the project was handled professionally. Highly recommended.
Types of work - Door wall replacement
Recognized Excellence - We'd like to recognize Mike and the installation crew of Ryan, Lance and Josh. Mike is always personable and professional. He walked us thru the product lines in a "no pressure" way and helped us make an informed decision regarding our purchase. The crew was considerate of our home, went about their business quickly and carefully, took the time to answer all of our questions and did a great job on the installation. The combined effort of Mike and his crew made this a very smooth process from product selection through ordering, follow up and final installation.
Areas Of Satisfaction - In all areas. I have had windows replaced over 15 years ago from a different company at my previous home and they broke a lamp and didn't replace it and put awindow in crooked. It took half a dozen return trips to get it fixed, Kotch's did a very professional job and I highly reccommend them to anyone.
Additional Comments - This company is a very prefessional and courteous group of people to have at your home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kotch's Windows - N - More as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys