Areas Of Satisfaction - The staff is friendly and professional. They were easy to work with and I love my new home. The details that came as a standard are far above what other builders in my area offer. Also working with the designer in the design studio was so enjoyable. This is a stressful process but Becca was confident and so helpful in assisting us. I was very pleased with her.
Additional Comments - Jerry and Marcy have also been wonderful to work with. My prior buildibg experience was so different, Konter homes really takes the time to connect with customers and make there wants and needs important. Great company. I would build with them again.
Areas Of Satisfaction - The price, the quality of the home, and the communication. Konter homes are very competitive with their price per square foot compared with other local builders. We are very pleased with the quality of materials used and the workmanship that went into the house. The few times there was an issue, it was the builder bringing it to our attention for an immediate resolution. Never any surprises with the company.
Areas Of Satisfaction - The design process went well. We loved picking out everything.
Areas Of Satisfaction - Budget planning, realistic expectations for costs, timeliness, quality/workmanship, professionalism of subs
Additional Comments - THANK YOU THANK YOU THANK YOU!
Areas Of Satisfaction - I was most satisfied in that the house is nice.
Areas Of Satisfaction - I was most satisfied with their superintendent, Steve. He was very helpful and open. He focused on making sure he was building a home that was up to his and our standards.
Areas Of Satisfaction - Our home was ready for us to move in on time and thy are always easy to reach in case we need/needed anything.
Areas Of Satisfaction - Everything really. They were excellent.
Additional Comments - They're great. The whole process was easy.
Areas Of Satisfaction - I was most satisfied with selection process with Becca. The level of detail and variety of products that we were able to chose from to truly make our dream home custom. Becca did an amazing job telling us what would go/not go together.
Areas For Improvement - None. I have never had a house built before but my husband did and it was much bigger than the one that we built. He said that he had way fewer issues with this build than his previous he is very happy with the company and this home.
Areas Of Satisfaction - I was most satisfied with the schedule because they stuck to it perfectly. I would also have to say the quality because it was superb.
Additional Comments - I would like to compliment Jerry and Marci who are extremely professional. Marci is a joy to work with. Our realtor Suzanne was great and did her job. Tyler , who was just learning about the job, went above and beyond.
Areas Of Satisfaction - Timeliness and communication.
Areas Of Satisfaction - Upon purchasing our first home, I was interested in new construction. I had done a lot of searching online and visited different companies in the area. I'm not sure if it was because the competitors in the area all had established neighborhoods and were not desperate for our business, but the customer service was lacking. I received the feeling of indifference. It did not matter to them whether I chose to build with them or not. The day I had my appointment with Konter Quality Homes, I was blown away by the level of customer service I received in comparison to their competitors. Mark Konter was very professional and took the time to sit with us and welcome us to Savannah, He explain the area, the neighborhood, the history of the company etc etc. Konter Homes was also able to build the home faster and offer a better price than any other builder in the area. I also appreciated that Konter Homes presented the choice of individual upgrades, rather than a packaged upgrade selection.
Recommend Builder - I have recommended Konter Quality Homes to a friend multiple times.
Areas Of Satisfaction - I appreciate the customer service, and the one on one attention they give to their customers. They are all knowledgeable, helpful, and willing to find the answers you need.
Areas Of Satisfaction - Customer serivce and the "family feel" personal relationship we got from the owners of the company.
Lead Source - Accidently called the wrong builder....turns out they were the RIGHT builder for us!
Areas Of Satisfaction - The attention to detail was outstanding
Professional & Organized - We bought our house from Hawaii. I'm active duty military, and we were able to organize the whole thing via emails and phone calls. My wife flew to Savannah for one weekend to see the house and that was it. It was very well done.
Recommend Builder - Absolutely, without a doubt.
Areas Of Satisfaction - Their correspondence is absolutely remarkable. If you had told my parents I could buy a house in Georgia while I was living in Hawaii, they would have called you a liar.
Areas Of Satisfaction - Their response time was excellent.
Areas Of Satisfaction - The whole process was smooth. We were contantly kept in touch with, they kept us in the know, they picked a great lawyer. I think every builder should be like Konter.
Areas Of Satisfaction - We got a good deal on the house. Also, the amount of time it took to build was right on schedule.
Areas Of Satisfaction - I was most satisfied with the overall quality of the house and how quickly it was built.
Areas Of Satisfaction - My wife and I were very satisfied with the selections they have for the interior of our home, the quality is of good standard
Areas Of Satisfaction - They stuck to whatever agreement we had. The time and the whole business.
Additional Comments - Everything went well.
Areas Of Satisfaction - The customer service. I had to use it one time. She was quick with getting the problem resolved.
Areas Of Satisfaction - The staff was very friendly and handled my closing in a very efficient manner.
Areas Of Satisfaction - Alicia was a dream to work with. She was excited for me and with me every step of the way. She went above and beyond the call of duty. She is an asset to KontertHomes.
Additional Comments - Thanks to all. You made the process painless. I love my new home!!!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Konter Quality Homes Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys