Areas Of Satisfaction - We appreciated the collaboration with Karin and Nick during the design sessions as well as the communication throughout the design, tear down, and remodel.
Additional Comments - We chose Karin Ross Designs to remodel our kitchen because they had excellent customer reviews and provided both design and in-house contractors, so there were no surprises or disconnects between costs, scheduling, workmanship, and quality. Karin is organized, detail oriented, and ensures adequate time to plan all facets of the job by working closely with her customers to design and choose the materials. We asked for a more functional, updated, organized, uncluttered, beautiful kitchen and that’s what Karin and Nick delivered. The in-house contractors were excellent, Karin and Nick communicated every step of the way, handled problems, and followed up and managed all issues including coming back to fix a plumbing problem after the job completed. We love our new kitchen!
From initial design process through construction and completion, our project turned out just what we had hoped for.
Recognized Excellence - Our contractor Josh was fantastic. It is a long, personal process and having someone in your home for that long a period of time can seem overwhelming, but we could not have asked for a more kind, professional, respectful and knowledgeable person than Josh to go through this process with.
Areas Of Satisfaction - The final outcome of our project exceeded our expectations. More beautiful than we had even imagined!
Additional Comments - We would recommend Karin and her team to anyone looking for a one stop design/contracting company for their home remodel project.
Recognized Excellence - Tyler did an awesome job.
Areas For Improvement - None
Areas Of Satisfaction - The design, quality of work and products exceeded our expectations.
Additional Comments - Karin Ross Designs did an amazing job. We truly love our new kitchen. The design, quality of product, attention to detail exceeded our expectations. Tyler was great at cleaning up the mess each day. It was a great experience and we are thrilled with our new kitchen.
Great working with Karin and crew from concept, design and build.
Karin Ross and her team did a great job! They took a small outdated kitchen and dinning room and transformed it into a large modern kitchen that we love spending time in. Thank you Karin Ross!
Recognized Excellence - The remodel team did a great job!
Areas Of Satisfaction - The design of the space, and the types of materials used, makes the area much more functional and enjoyable.
Additional Comments - Just a simple "thank you" for a great job, well done!
Our kitchen turned out even better than I imagined. I could not have put together anything this stunning by myself.
Recognized Excellence - All of her craftsmen were exceptional. Ben always went above and beyond.
Areas Of Satisfaction - Definitely, Karin's ideas for the design, and color.
Karin Ross designs, Were courteous, professional, and stayed on schedule. I really appreciate having all the materials here before they started working. The job site was always kept safe, and I love the outcome of our design. They did an excellent job. I highly recommend them.
Karin Ross Designs did a fantastic job of doing our most recent home remodel projects. We had the entire main floor hardwoods refinished, the entire kitchen gutted and changed the layout, a new fireplace, and bar installed in our hearth room. It encompassed essentially 2000 sq ft of our home, and all of our daily living space. However, Karin and her team made the process as painless as possible. Without hesitation I would recommend them to anyone considering a home remodeling project. Karin has a true gift in design and her team does a fantastic job of making the vision you create with her, a reality.
Types of work - tile, lighting, plumbing
Safe - Our project consumed most of our main living space, however the crew made it a point to clean things up as much as possible each day. Trash was always collected, scraps were disposed of, tools were put away, and floors were swept up as much as possible. Additionally, the construction areas were carefully enclosed during processes that created a lot of dust or fumes to keep from spreading to the rest of the house as much as possible.
Respectful - The crew working our project was largely the same each day. They were extremely respectful of our home. They were here to get a job done and diligently stayed on task. We were completely at ease having them in our home without our presence.
Communication - Karin was always quick to respond to questions or concerns, regardless of the time of day. She was happy to discuss anything with me, to clarify or explain things I didn't understand. She also made herself available for last minute meetings and never left us feeling rushed or like an inconvenience.
Problem Resolution - We did experience an issue as the refrigerator/freezer columns were being installed. While it was no fault of Karin Ross Designs, Karin immediately came to the job site to address the situation and rectified the situation quickly. She was calm and well thought out with her solution. There is absolutely no way she could have handled it any better, despite the fact that the issue wasn't even due to an error on her part.
Professional & Organized - From the first meeting with Karin, she was the consummate professional. She had all of our project information in a file and readily available for any questions I may have. When we arrived for each meeting, she was prepared, having already pulled samples of items she thought we might like. That organization allowed the meetings to be extremely productive and make as much progress as possible.
Schedule - Due to circumstances beyond anyone's control, our project did run longer than expected. However, that was due to supply chain issues and COVID, not because of anything within Karin Ross Designs control. However, she remained extremely communicative, letting me know the status of shipments, work crew schedules, etc. Again, though no fault of hers, she handled it extremely well.
Value - When Karin says that you have an agreed upon price when signing a contract and there are not additional hidden costs as you go through the project, she means it. Throughout the entire project, we never had a 'nickel and dime' moment. The contract was signed and we had agreed to it...and she meant what she said - we were never asked for an extra penny.
Sales Knowledge - Karin was very knowledgeable about current design for our remodel, as well as what was feasible to make work for our space. She asked me to make a list prior to our initial planning meeting about items that I really wanted. We went through each item as we planned, discussing WHY I wanted them, how they could function in our space, where they would go, and then finalizing the decision. Some items that I thought I really wanted, I didn't end up doing, after she explained the pros and cons of them. However, those decisions were always left completely up to me, without pressure from her either way. She maintained it was MY space and she wanted me to love it, so the ultimate decision was always mine, but her vast knowledge of the industry was indispensably helpful in making decisions.
Design - The finished project has exceeded my expectations and that is due to Karin's innate talent of design. The space functions efficiently and is so aesthetically pleasing, it's more enjoyable to be in.
Recognized Excellence - Josh and Drew were exceptional on site. They were professional and conscientious. They showed up every day with a positive attitude and were responsive to our requests. Each day before leaving the cleaned the work area and checked in with us letting us know what was coming up the next day. Their workmanship was exceptional!!
Areas Of Satisfaction - The workmanship was excellent.
Additional Comments - Karin was easy to work guiding us through the design process making suggestions helping us with the vision of the project.
We would recommend Karin Ross Designs to a friend as everyone we worked with was knowledgeable, trustworthy and kept us informed on the process. Karin worked with our budget and was able to find materials that fit our needs and we have an amazing kitchen now because of everything she and her team did for us.
Areas Of Satisfaction - They met my expectations in the design.
She was wonderful. They did exactly what they said they were going to do, and didn't change things. It was a good experience.
Areas Of Satisfaction - They met all of my expectations. They were available, and did a great job.
Additional Comments - I appreciated their honesty. They were on time, did what they said they were going to do, and they delivered on promises in a timely manner. I didn't feel like they took shortcuts. They made things right if there was anything wrong. They did the job beautifully.
Additional Comments - Karin has great taste and a very good crew. Nick, her husband, who runs the construction end of the business is a great guy too.
Communication - Karin and Nick are the best communicators. Hands down, the best! I never worried about any aspect of the project. From the design phase and beyond the completion, there was clear communication. Every question I asked was answered, and their communication alone is a reason to go with Karin Ross Designs for your next home project!
Schedule - The project started early! How often does a business start a project early! If it had not been for supplier delays due to COVID-19, our project would have concluded a week early. The crew was on-time almost every day, and if there was a late start (which was very rare), the delay was communicated.
Recognized Excellence - The entire team! Karin, Nick, and Jerry were excellent throughout the entire project.
Areas Of Satisfaction - Communication! Good communication and management is worth its weight in gold! Ive worked with other companies, and I acted as the project manager for most of those projects. That WILL NOT happen with Karin and her team.
Problem Resolution - The few glitches we experienced were addressed quickly, collaboratively, and to our satisfaction.
Areas Of Satisfaction - Karin took my initial thoughts and designed a space even more beautiful than I imagined.
Additional Comments - From planning to finish, we had an excellent experience with Karin, Nick, and their team.
Karin Ross Designs has been fantastic to work with. From our first meeting when Karin and Nick came to the house and we talked through what we were thinking, to selection of the design that Karin created for us, to the item selection (tile, cabinetry, fixtures, etc.), everything was well thought out and coordinated. Karin and Nick took care of everything: coordinating plumbing, electrical, roofers, windows, carpet, ordering everything we needed for the project, etc. The guys (Jerry, Johnny, and Tony) that did the majority of the work on the house were extremely professional, friendly and focused on the work at hand. They were here every day at 8 AM. If we had any questions, concerns or requests, Karin was very accommodating, and the guys on site would take action.
We had two projects in one. The smaller project involved remodeling a hall bath, while keeping the existing footprint of the room. It turned out great! The larger project involved removing and adding walls and windows, completely reconfiguring plumbing, electrical and air to reimagine our master suite. The end result was way better than we could've ever envisioned ourselves. It was Karin's vision that we fell in love with and what we now have the pleasure of living in. It's awesome. We highly recommend Karin Ross Designs for your next home project.
I’ve already recommended KR Designs to people!
Communication - Excellent communication and I asked a lot of questions.
Quality Of Materials - Beautiful cabinets, gorgeous countertops, everything is top notch and installed perfectly.
Quality Of Workmanship - They do great work!
Professional & Organized - They communicate well with everyone on the project. When there’s good communication, then everyone knows what to expect...to me, that is the ultimate in professionalism and organization.
Schedule - Very timely
Sales Knowledge - Karin has a lot of design experience and that’s what I needed.
Recognized Excellence - Karin of course, for her design knowledge, Nick, her husband for his construction knowledge and suggestions. Tyler and Alex for the long hours they put in working on our house, for the beautiful results, and their respectful and friendly attitudes. Tyler is also a great master craftsmen....he’s sharp.
Areas Of Satisfaction - Overall design of kitchen and bath plus help with choosing paint colors, blinds, furniture, and now the design of my entire upstairs (including flooring) is cohesive and beautiful.
Additional Comments - KR designs is a well oiled machine, they are organized, on time, on budget, there were no big problems. This was my first major remodel and it went off without a hitch.
Communication - Hands down the best communication during any project I have ever taken on.
Schedule - Unfortunately the timeline was pushed out due to COVID. Despite the delays, Karin worked hard to keep the project on track.
Design - My kitchen turned out better than what I had anticipated.
Excellent design, materials/products and workmanship.
Recognized Excellence - The entire staff and crew.
Areas Of Satisfaction - All
They are very professional, courteous, and talented.
Recognized Excellence - I think that Karin has a great vision to see what you home personally needs to fit you personality.
Areas Of Satisfaction - She met and exceeded my expectations with figuring out what we needed between mine and my husbands personalities.
Schedule - We did have to wait two extra weeks on countertops due to corona virus, but that was out Karin’s control..
Recognized Excellence - Nick and Karin are both great at communication. Karin was very helpful in finding all the finishes for my bathroom. I really love the faucets, lights, and shower door she recommended. Nick is very nice and knows what he’s doing. Anytime I had a question Karin was very informative and responsive. Jerry, our crew worker, was very nice and patient. We love the look of our entire bathroom,
Areas Of Satisfaction - I love the look of my bathroom and I appreciated how great they kept me informed on everything during our project. We decided to add floating shelves to one of our walls. When I didn’t care for the color of stain, Karin said it was no problem and had new ones made right away and they were perfect. I appreciated her willingness to make sure everything was done exactly how I wanted it. Her communication could not be better.
Schedule - Schedule was effected by COVID pandemic. prior to the stay at home guidelines, renovation was running smoothly and on time!
Additional Comments - Would definitely work with Karin and her team again for other renovations...master bath in the future!
I would be honored to recommend Karin Ross Designs to everyone! Meeting Karin was the best thing that happened to me! As soon as she walked in my front door, listened to what I wanted, she immediately had ideas on how to make my dreams come true.
Types of work - We had a small remodel in our upstairs hall bathroom. They took out old tub and tile. The area looks amazing! Fantastic job on the tiling! We ordered custom made cabinets from Yorktown cabinets. They are absolutely gorgeous! Karin met with me 1 day a week for 6 weeks to select everything I wanted for cabinets and drawers. I have the best combination of upper and lower cabinets with deep large drawers, medium size drawers and regular sized drawers. I have a specialty cabinet (built in hutch) that is super special! Brad is their cabinet guy and he did an excellent job installing all of our cabinets and hand built our crown molding to fit perfectly! He is a true artist! Our backsplash is totally amazing and Joel, the tile guy, was a master at making sure everything matched up as it should. He was so completely thorough in laying the tile pieces. He is amazing. We replaced some windows and covered up other windows. Jerry was absolutely amazing at installing those and made the outside of our home match what we currently have! You can't even tell its been modified! We kept our original floor but had to add tile where the wall came down to expand our kitchen into a sitting area that we had. This expansion alone made our area so spectacular! All of the guys worked on taking this wall down and reconfiguring everything from the plumbing, to electrical to adding plug ins. Completely amazing! Karin also helped me with interior design ideas. She is the most patient person in the world. I had so many questions and sent so many texts it was crazy. She NEVER made me feel I was bothering her. She answered my texts, calls, or emails within a couple of hours or less! Who does that! Typically it can be 24 hours or more before you hear back from them. She is so impressive! I cannot put into words how much I love and appreciate her! Karin is an amazing, talented designer with an eye that is unbelievable. Nick, Karins husband, was our contractor. He was absolutely amazing! He never made me feel I was asking dumb questions or taking too much of his time. He answered all of my questions and was able to give me examples of what he was trying to explain. Although I knew that he was so busy and had many other places to go everyday, he never made me feel he was in a hurry to leave! That meant so much to me. I know that seems simple but for me as a teacher, it means a lot when someone is able to make you feel that you are the only one he cares about right now!!!! That takes a special person!
Safe - My husband and I were blown away by how clean they left our areas so neat and clean every single night before they left. Thanks so much guys for doing that! I have a 3 year old granddaughter that spends a great deal of time at our house. I didn't have to worry about her safety at all.
Respectful - The entire team at Karin Ross Designs was respectful in every single way. They were so thoughtful and mindful of what we were doing and where we needed to go in our house. We live in a multi-level house with a ton of stairs everywhere it seems. We had to go up and down everyday as nothing is on the same level! Can't say enough about the professionalism of the entire team!
Communication - Communication is absolutely effective and efficient! My questions were answered in a timely manner every time. Karin checked in with me at least 2 times a week. Nick came by the house 1-2 times a week as well. The crew came every day on time and communicated what they were going to be working on that day. Awesome communication!
Problem Resolution - We really didn't have any "problems" at all, however there were times when items were delayed due to what was going on at the time of our remodel. The coronavirus was just starting to be recognized which contributed to some delays in materials being delivered. Karin and Nick felt horrible. They contacted us immediately and explained what was going on. They were both so respectful of our feelings and made us feel at ease,
Professional & Organized - The entire team is professional and extremely organized. Karin kept everyone on schedule and checked on progress often.
Schedule - Schedule was adhered to as much as possible due to what was happening in the world. Karin did an excellent job managing through this whole ordeal that was beyond anyone's control!
Value - Karin Ross Designs is worth the money spent!
Sales Knowledge - Karin was the salesperson and she was beyond knowledgeable and helpful in guiding me through every step of my project/
Design - The design part is what sold me in hiring Karin Ross Design. I wanted that design piece and we didn't find any other company we interviewed that offered that piece.
Recognized Excellence - I mentioned specific members of the team in #2 but I will mention them again here. Brad: he was our main cabinet guy. He is a true artist when it comes to cabinet work. He took pride in his work and was as excited as I was when he finished each piece of work! I cannot say enough about him!!! He was so professional, respectful and helpful through every stage of our remodel. Brad was the main person that worked on our project and I'm so blessed that he was given our project. By the end of our 2nd week I felt he was part of our family!!!! Jerry; he was our project manager and completed many aspects of our project. So many of those I have no idea, but a few to mention was the reconfiguration of our windows and taking out the wall. .was so helpful in answering all my questions and was extremely professional as well. Alex: completed all the painting. He did an excellent job of painting everything we needed painting. We have some extremely high ceilings and he did an excellent job with all the painting, Joel: put in the back splash tile. He was so precise and the tile is perfect. We love our back splash. Nick: was a part of our project every step of the way. He met with us prior to the project starting to get an understanding of what we wanted and carried through the entire length of the project. Karin: the entire project started with her. Without her this project would not have been what I wanted. From the first meeting to the end, Karin truly understood what I wanted!!! She is truly gifted and unbelievably knowledgeable in design!! She truly listened to what I wanted and gave me an amazing over the top kitchen that I could ever imagine. I love my new designer kitchen. I can't believe I get to come down every single morning to this elegant kitchen of my dreams.
Areas For Improvement - Karin Ross Designs did not fall short of any expectations. She exceeded my expectations by far!!
Areas Of Satisfaction - As I have stated above in many of the questions, I'm extremely satisfied of the work done on our project. I feel so incredibly blessed to have found her in my google search. I believe that fate brought her to me!!!
Additional Comments - Just that I'm very grateful to Karin and Nick and their entire team!!! Thank you so very much for what you created for my family. My kitchen is truly remarkable! We have been enjoying it so much!!! I feel like their team is part of my family!! I'm very honored and blessed that they are a part of my experience. THANK YOU KARIN ROSS DESIGN TEAM!!! FOREVER GRATEFUL AND THANKFUL!!
It was time to remodel our kitchen and family room we were looking for design ideas. We came across Karen Ross Design we liked their work and decided to arrange an appointment with Karen and our family. On our very first appointment we knew we don't need to look any further. We explained Karen and Nick are requirements. She came up with ideas and we picked one that will work for our family. The kitchen and family room came out better than we could gave imagined. Karen and Nick’s suggestion along the way enhanced the design. Husband and wife team work is impeccable. We have an amazing kitchen and family area. We highly recommend her to anyone and everyone.
Types of work - Full redesign of our lake home kitchen
Design - The final product more than exceeded our expectations. Our kit
Areas Of Satisfaction - It exceeded our expectations. It is spectacular.
Additional Comments - She is amazing. We are thrilled and proud of our kitchen. People flip out when they see.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Karin Ross Designs as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys