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They were really easy to do business with. The only problem we had was concerning the installation date. They ended up coming out in March instead of January to install the windows.
The Window & Door Store was very helpful, had good quality materials, and good quality people doing the work. We are very pleased with how things turned out. The workers were very professional and good guys, and we enjoyed having them out.
The construction/installation crew was excellent, competent, friendly and very helpful.
They were very nice and pleasant to work with and very efficient with everything that they did for us.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jones Construction Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys