Jarrett Industries

We had a great experience with Jarrett Industries. We had a very unique project remodeling a rooftop patio that consisted of a combination of flooring, roofing, railing, and gutters. Jarrett Industries was up to the task and were able to get it done when others could not. Randolph managed all the subcontractors that were needed to do the job correctly and saw it through to the end. We are very happy with the finished product!

Punchlist

Aside from a weather delay, the project was completed on schedule.

Buying Experience

Jarrett Industries broke down the total cost of the project at the beginning. Unfortunately an unforeseen expense halfway through the project increased the cost by 10%. The suggested upgrades of the railing and gutter were well worth the expense and Randolph's eye for quality makes it a great buying experience.

Areas Of Satisfaction

Communication is such a large part of a project, especially when it involves people you don't know in/around your house. I am most satisfied with Randolph communicating the date and times when workers would show up and how long they will be there. It takes a lot of worry out of the experience when the contractor is responsive and courteous.

Lead Source

I heard about Jarrett Industries while they were installing new windows on my boss's house and my boss's boss's house. They trust Randolph and Jarrett Industries and gave me a great recommendation.

Additional Comments

For any large remodels of my own or for others, I will recommend Jarrett Industries for the job.

Working with Randolph and the Jarrett Industries team was great! Randolph spent a lot of time with us in our home to educate us on the benefits of the product and kept us within budget and timeline - and we are happy that he did! Once the process got going, the materials were ready earlier than expected and were installed efficiently over two days. The installation team was very polite and considerate. Randolph made sure the one small issue we had was resolved fully. Overall, we are very happy with the outcome and very appreciative of Randolph taking the time to really feel like we are valued customers. I highly recommend going with Jarrett Industries!

Areas Of Satisfaction

I was most satisfied that the project was complete. The workers were professional and clean.

It was an absolute pleasure working with Jarrett Industries. The customer service was excellent and we are very pleased with our new windows. Our house really stands out on the block from all the rest, and we are always getting compliments from visitors.

Buying Experience

The buying experience was hands on and very personable. We felt very taken care of throughout the process.

Areas Of Satisfaction

We are most satisfied with the quality build of the windows and the friendliness of the staff.

Areas Of Satisfaction

I was most satisfied with Jarrett himself.

Lead Source

I heard about them through the internet.

I highly recommend Jarrett Industries, the service they provided was awesome!

Buying Experience

Our buying experience was great! They were easy to work with they were fair. I was very satisfied with the outcome.

Areas Of Satisfaction

I was most satisfied with product and the people I worked with.

Very positive and professional from start to finish.

Jarrett Industries, went above and beyond all of my expectations. The finished work is absolutely beautiful! They are an awesome company to work with. I would highly recommend them to anyone! I'm also going use them for additional projects in the near future.

Employees & Subcontractors

I would rate them a 5 if I could, because they are awesome!

Buying Experience

My buying experience was excellent!

Areas Of Satisfaction

I'm most satisfied with their communication. The people that work at Jarrett Industries were all courteous and kind. They had to work around a lot of things. They even assisted me with my window treatments; they went above and beyond what they had to do.

Additional Comments

They are awesome to work with and I would highly recommend them to anyone! I'm also going use them for additional projects in the near future.

Jarrett industries did a good job, Amanda was absolutely top notch in keeping me informed and doing quality work. I am hesitant to do reviews because I've been too frequently reminded that "anything less than 5 stars is a failure!" - at that point, the idea of a review is worthless. My idea of a good review is to be honest and point out to the provider areas to improve and to potential clients areas to watch out for. For me, 5 stars is abso-frickin-lutely perfect, no issues, no punchlist, absolutely sure I got the best deal for my money. Comments along the lines of "you should have mentioned that to us!" are not productive and seek to shift responsibility for quality control to the consumer.This job was good, but by no means perfect. I would have preferred a more detailed statement of work, presented before I had to sign the deal, preferably by email. Also, a schedule would have been helpful- not something that was to be followed absolutely, but to show the order of the work to be done. There was confusion about what was to be done, which had to be cleared up via the punchlist- particulary with regards to wall repairs. Once the punchlist was complete- it was great, but I was a bit disappointed that there was so much on the punchlist, including a pretty obvious issue like using a clevis pin clip in place of a missing hinge pin. Randolph is rather too fond of statements along the line of "I'm not trying to sell you..." and then going right into selling. I understand that selling is his job, but an immediate contradiction of what he just said is a bit disconcerting. A simple statement along the lines of: "I saw you could use new windows- I've got a lot of experience with that, and I think I can help you, once you are ready for that aspect of the project." Estimates were also rather hard/impossible to get from Randolph- I'm sure he wants to deliver accurate information, but, as a consumer, I want to have an idea of what I'm going to be starting before I ask people to spend time making detailed estimates. I will definitely consider Jarrett Industries for more work, but the work was not so perfect that I would not get bids from others.I believe I paid for a premium service, but as someone who has not contracted out a lot of this work, I don't have a depth of experience to compare- I'm not 100% sure I got that premium service. I am sure I got a good service, a few blemishes that had to be cleaned up.

They are amazing, they do everything above and beyond. You can tell Randolph Jarrett is very passionate about what he does.

Additional Comments

I can't say enough good things about them, they are passionate and knowledgable. They are respectful of your home, time and property. They are very trustworthy. It was like i was dealing with a close friend and not a business.

Everything was great.

Buying Experience

They were clean, did a great job, and did exactly what I wanted them to do.

Areas Of Satisfaction

I was most satisfied with the timing of the project.

Buying Experience

It was a pleasure to do business with them. The knowledge of current style and colors made the project turn out well beyond our expectations.

Areas Of Satisfaction

The attention to every detail was evident with nothing being overlooked.

Areas Of Satisfaction

The end result. The windows are absolutely fabulous. I don't need sun screens anymore, the sound is blocked, etc.

Buying Experience

Good communication and responses to questions and concerns made our window and door purchase and install experience go smoothly. Very happy with end result.

Areas Of Satisfaction

Excellent customer service and products/installation. We were kept informed about what was happening with installation and Randolph was always available and responsive to phone calls and emails.

I have been so pleased with the energy-saving windows that Jarrett Industries installed for me. They´re attractive and are amazingly effective at keeping my home cooler in summer and warmer in winter. I found Mr. Jarrett to be exceptionally committed to following up and following through on the job. Every question was answered, every potential problem solved, and quickly. If I do any additional work on my home, from siding to installing windows or doors, I will definitely call Jarrett Industries to do the job.

Buying Experience

TOTAL TRUST and open communication. I was treated with respect and courtesy, and it was clear that these folks cared about my buying experience. They knew exactly what my budget was and never tried to over-sell me or talk me into anything I could not afford. They also explained what I needed to do to obtain a tax credit for installing the windows.

Areas Of Satisfaction

I trust their experience in the industry and I trust the way they do business. I have complete confidence in them.

Additional Comments

I have recommended Jarrett Industries to friends all across Texas. They know their business and truly take care of their clients in a way that most businesses have stopped doing. I can't recommend them highly enough.

Excellent quality! Loved the personalized customer service approach. My house has never looked better!

Randolph was professional and diligent in working with us for our new windows. He was able to find a solution for us within both look and budget constraints. The project was finished within the original scheduling window and completed in 1 day. Our house looks great with these windows and we couldn't be happier! I definitely recommend Jarrett Industries for any needs you may have.

Buying Experience

The buying experience with Jarrett Industries was painless. Randolph understood our budget and window needs and worked out a proposal that met everything we needed.

Areas Of Satisfaction

Open communication and responsiveness to questions was greatly appreciated. Embarking on a home renovation project brings stress and Jarrett Industries helped minimize this during the process.

Buying Experience

The folks at Jarrett Industries did an amazing with the windows and doors on our house, we could not have been more happy with how they looked, and how great the house looked with them.

Areas Of Satisfaction

Randolph walked us through all our options and educated us on the type, style and quality of the different brand of windows and doors. But the best part was the several hundred dollar drop in my electric bill!

Additional Comments

Besides the excellent job on the windows and doors, Randolph also help us color coordinate our paint outside the house, our new gutters and roof. We had a hail storm that made all this necessary and after working with Randolph the house was the talk of the neighborhood for how wonderful it looked.

I thought they did a great job. They came when they were supposed to and did it as quick as possible. They also did siding and it was very good and it has lasted very well. I was happy with all of their work!

Communication

They were very good and answered all of my questions. They are all very nice.

Areas Of Satisfaction

I think their customer service was really good. It is a big +!

These guys do a tremendous job. Windows are beautiful and holding up well. I had a few minor questions/issues and the team resolved them immediately. Good communication, met stated timelines and budget.

Buying Experience

These guys do a tremendous job. Windows are beautiful and holding up well. I had a few minor questions/issues and the team resolved them immediately. Good communication, met stated timelines and budget.

Areas Of Satisfaction

Team communicates extremely well and they are quick to follow up

Buying Experience

Efficient and thoughtful presentation of improvement needs, costs, and timely onset of remodeling.

Areas Of Satisfaction

The choice of materials was high quality. Suggested improvements were beneficial.i

Additional Comments

Would definitely use them again, and have recommended them several times.

I will use Jarrett Industries again for the rest of my home renovation.

Buying Experience

They made the process easy, fast and always arrived at their scheduled time.

Areas Of Satisfaction

I didn't understand the need for high quality windows until having them installed and witnessing first hand the different in noise reduction and noticeably less heat transmission (which in Texas is very important). The only problem is now I want all of my old windows replaced.

They did a great job and I would use them again.

Buying Experience

Randolf came out and presented products and helped find things that were within our budget. He then came up with a design that lookes good and fit our budget.

Areas Of Satisfaction

I was most satisfied with the design and product.

A year later, I'm really pleased with how the job came out. It looks great, and the house is a lot more comfortable.

Buying Experience

I spoke with a LOT of window companies; Randolph was enthusiastic but not pushy, and came up with some really good aesthetic ideas that I hadn't realized were even possible.

Areas Of Satisfaction

Finished result looks great, and the installation went as smoothly as possible. (There were some surprises getting the old windows out, which wasn't something the installers had any control over.)

Additional Comments

I've recommended this company to some of my neighbors. Everyone who's seen the new windows loves them.