In the beginning, Jarrett Industries did a great job communicating and were very knowledgeable. There were no issues until around halfway through the project. After that, however, they became almost impossible to get a hold of to finish the work.
Areas Of Satisfaction - exceeded expectations in every area
Buying Experience - Very easy buying experience. Randolph made style suggestions that were spot on.
Areas Of Satisfaction - Construction work is always an imposition but Jarrett Industries made it so easy. I knew when they were coming and about how long they would be there. All the guys were pleasant and got a lot of hard work done in a relatively short period of time. The finished product is way better that I expected. My windows are beautiful. I should have done this a long time ago.
Additional Comments - Excellent work - Awesome attitude - Friendly behavior - Professional advice - I highly recommend Jarrett Industries to all!!
Jarrett Industries did a good job, and I would recommend them.
Buying Experience - It was very easy. I told them what I was looking for, they presented me with options, the choice was clear, they were affordable, did an excellent job on the installation, and I am very happy with the finished product.
Areas Of Satisfaction - I knew Jarrett Industries as a good company before they started, so I started with high expectations which they met. I did feel like they put extra care into the job; treating it as if it were their own house.
Lead Source - I heard about Jarrett Industries through a friend.
Additional Comments - I was happy with everything across the board.
Do very precise work and work with you on your budget.
Communication - Texts and phone calls. Excellent!
Trust - Recommended by my daughters friend.
Buying Experience - I should have let them do more, instead of buying it by myself.
Areas Of Satisfaction - Design ideas.
Additional Comments - I would hire them again. Randolph and JWay are always willing to the extra mile!
We had a great experience with Jarrett Industries. We had a very unique project remodeling a rooftop patio that consisted of a combination of flooring, roofing, railing, and gutters. Jarrett Industries was up to the task and were able to get it done when others could not. Randolph managed all the subcontractors that were needed to do the job correctly and saw it through to the end. We are very happy with the finished product!
Punchlist - Aside from a weather delay, the project was completed on schedule.
Buying Experience - Jarrett Industries broke down the total cost of the project at the beginning. Unfortunately an unforeseen expense halfway through the project increased the cost by 10%. The suggested upgrades of the railing and gutter were well worth the expense and Randolph's eye for quality makes it a great buying experience.
Areas Of Satisfaction - Communication is such a large part of a project, especially when it involves people you don't know in/around your house. I am most satisfied with Randolph communicating the date and times when workers would show up and how long they will be there. It takes a lot of worry out of the experience when the contractor is responsive and courteous.
Lead Source - I heard about Jarrett Industries while they were installing new windows on my boss's house and my boss's boss's house. They trust Randolph and Jarrett Industries and gave me a great recommendation.
Additional Comments - For any large remodels of my own or for others, I will recommend Jarrett Industries for the job.
Working with Randolph and the Jarrett Industries team was great! Randolph spent a lot of time with us in our home to educate us on the benefits of the product and kept us within budget and timeline - and we are happy that he did! Once the process got going, the materials were ready earlier than expected and were installed efficiently over two days. The installation team was very polite and considerate. Randolph made sure the one small issue we had was resolved fully. Overall, we are very happy with the outcome and very appreciative of Randolph taking the time to really feel like we are valued customers. I highly recommend going with Jarrett Industries!
Buying Experience - We heard about Jarrett Industries through a referral. Initially, we were not planning on purchasing higher-quality materials, but Randolph came to our house and really convinced us of the benefits from many aspects. He worked with us on price and the options we could choose from to stay within budget. The materials were ready earlier than expected and the team was efficient and installed everything within two days - including during a rain storm! There was a mixup with keys that took a little while to resolve, but Randolph stayed on the issue and spent the time to be present when it was resolved. Overall, very happy with the buying experience with Jarrett Industries.
Buying Experience - Professional and applicable.
Areas Of Satisfaction - Contractors were professional.
Lead Source - Word of mouth.
Areas Of Satisfaction - I was most satisfied that the project was complete. The workers were professional and clean.
Lead Source - Jarrett Industries reached out to me after I went on to their website and wanted more information.
It was an absolute pleasure working with Jarrett Industries. The customer service was excellent and we are very pleased with our new windows. Our house really stands out on the block from all the rest, and we are always getting compliments from visitors.
Buying Experience - The buying experience was hands on and very personable. We felt very taken care of throughout the process.
Areas Of Satisfaction - We are most satisfied with the quality build of the windows and the friendliness of the staff.
Areas Of Satisfaction - I was most satisfied with Jarrett himself.
Lead Source - I heard about them through the internet.
I highly recommend Jarrett Industries, the service they provided was awesome!
Buying Experience - Our buying experience was great! They were easy to work with they were fair. I was very satisfied with the outcome.
Areas Of Satisfaction - I was most satisfied with product and the people I worked with.
Jarrett Industries, went above and beyond all of my expectations. The finished work is absolutely beautiful! They are an awesome company to work with. I would highly recommend them to anyone! I'm also going use them for additional projects in the near future.
Employees & Subcontractors - I would rate them a 5 if I could, because they are awesome!
Buying Experience - My buying experience was excellent!
Areas Of Satisfaction - I'm most satisfied with their communication. The people that work at Jarrett Industries were all courteous and kind. They had to work around a lot of things. They even assisted me with my window treatments; they went above and beyond what they had to do.
Additional Comments - They are awesome to work with and I would highly recommend them to anyone! I'm also going use them for additional projects in the near future.
Jarrett industries did a good job, Amanda was absolutely top notch in keeping me informed and doing quality work. I am hesitant to do reviews because I've been too frequently reminded that "anything less than 5 stars is a failure!" - at that point, the idea of a review is worthless. My idea of a good review is to be honest and point out to the provider areas to improve and to potential clients areas to watch out for. For me, 5 stars is abso-frickin-lutely perfect, no issues, no punchlist, absolutely sure I got the best deal for my money. Comments along the lines of "you should have mentioned that to us!" are not productive and seek to shift responsibility for quality control to the consumer.This job was good, but by no means perfect. I would have preferred a more detailed statement of work, presented before I had to sign the deal, preferably by email. Also, a schedule would have been helpful- not something that was to be followed absolutely, but to show the order of the work to be done. There was confusion about what was to be done, which had to be cleared up via the punchlist- particulary with regards to wall repairs. Once the punchlist was complete- it was great, but I was a bit disappointed that there was so much on the punchlist, including a pretty obvious issue like using a clevis pin clip in place of a missing hinge pin. Randolph is rather too fond of statements along the line of "I'm not trying to sell you..." and then going right into selling. I understand that selling is his job, but an immediate contradiction of what he just said is a bit disconcerting. A simple statement along the lines of: "I saw you could use new windows- I've got a lot of experience with that, and I think I can help you, once you are ready for that aspect of the project." Estimates were also rather hard/impossible to get from Randolph- I'm sure he wants to deliver accurate information, but, as a consumer, I want to have an idea of what I'm going to be starting before I ask people to spend time making detailed estimates. I will definitely consider Jarrett Industries for more work, but the work was not so perfect that I would not get bids from others.I believe I paid for a premium service, but as someone who has not contracted out a lot of this work, I don't have a depth of experience to compare- I'm not 100% sure I got that premium service. I am sure I got a good service, a few blemishes that had to be cleaned up.
They are amazing, they do everything above and beyond. You can tell Randolph Jarrett is very passionate about what he does.
Additional Comments - I can't say enough good things about them, they are passionate and knowledgable. They are respectful of your home, time and property. They are very trustworthy. It was like i was dealing with a close friend and not a business.
Everything was great.
Buying Experience - They were clean, did a great job, and did exactly what I wanted them to do.
Areas Of Satisfaction - I was most satisfied with the timing of the project.
Buying Experience - It was a pleasure to do business with them. The knowledge of current style and colors made the project turn out well beyond our expectations.
Areas Of Satisfaction - The attention to every detail was evident with nothing being overlooked.
Buying Experience - Good communication and responses to questions and concerns made our window and door purchase and install experience go smoothly. Very happy with end result.
Areas Of Satisfaction - Excellent customer service and products/installation. We were kept informed about what was happening with installation and Randolph was always available and responsive to phone calls and emails.
I have been so pleased with the energy-saving windows that Jarrett Industries installed for me. They´re attractive and are amazingly effective at keeping my home cooler in summer and warmer in winter. I found Mr. Jarrett to be exceptionally committed to following up and following through on the job. Every question was answered, every potential problem solved, and quickly. If I do any additional work on my home, from siding to installing windows or doors, I will definitely call Jarrett Industries to do the job.
Buying Experience - TOTAL TRUST and open communication. I was treated with respect and courtesy, and it was clear that these folks cared about my buying experience. They knew exactly what my budget was and never tried to over-sell me or talk me into anything I could not afford. They also explained what I needed to do to obtain a tax credit for installing the windows.
Areas Of Satisfaction - I trust their experience in the industry and I trust the way they do business. I have complete confidence in them.
Additional Comments - I have recommended Jarrett Industries to friends all across Texas. They know their business and truly take care of their clients in a way that most businesses have stopped doing. I can't recommend them highly enough.
Randolph was professional and diligent in working with us for our new windows. He was able to find a solution for us within both look and budget constraints. The project was finished within the original scheduling window and completed in 1 day. Our house looks great with these windows and we couldn't be happier! I definitely recommend Jarrett Industries for any needs you may have.
Buying Experience - The buying experience with Jarrett Industries was painless. Randolph understood our budget and window needs and worked out a proposal that met everything we needed.
Areas Of Satisfaction - Open communication and responsiveness to questions was greatly appreciated. Embarking on a home renovation project brings stress and Jarrett Industries helped minimize this during the process.
Buying Experience - The folks at Jarrett Industries did an amazing with the windows and doors on our house, we could not have been more happy with how they looked, and how great the house looked with them.
Areas Of Satisfaction - Randolph walked us through all our options and educated us on the type, style and quality of the different brand of windows and doors. But the best part was the several hundred dollar drop in my electric bill!
Additional Comments - Besides the excellent job on the windows and doors, Randolph also help us color coordinate our paint outside the house, our new gutters and roof. We had a hail storm that made all this necessary and after working with Randolph the house was the talk of the neighborhood for how wonderful it looked.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jarrett Industries as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys