We were very impressed with the crew of 2 that worked on our roof. The guys were very professional and yet friendly and kept us informed all along the way. When they did our roof it was during an extreme heat wave and yet the guys worked through it and got the job done in a timely manner. We had one issue, which was just something that was to be done and wasn't, and as soon as we brought it to their attention and it was completed right away. We would recommend J&M to anyone who needs a new roof or roof repairs as everyone from the salesperson to the office staff and the roofers was amazing.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of J&M Roofing Services Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys