Workmen were very professional, courteous and helpful. Top quality materials and finished project.
Building our custom home with Jackson Design Build was truly a pleasure. Through every phase of our project they were there to guide and inform our decisions, and creatively problem solve inevitable snags and dilemmas that go hand in hand with this process. Their subcontractors are excellent - good people attract good people! Home - a very emotional and personal idea for each individual. Jackson Design Build helped us achieve ours.
They did a excellent job, and we're very happy.
Although there were a few minor issues needing correction, Gary Chenoweth ensured that they were corrected in a timely manner.Gary always provides great customer service.
We came to champion because there were already windows in the home we bought. The sales process was made to be extremely difficult due to some errors by the sales man and the measure technician. From that prospective it made the process longer than it needed to be. However, the installation crew was... more
Next-to-last worst contractor experience of my 26 years of owning a home. Severely over-complicated simple matters. Did not provide common-sense status on things a customer must know during the process. Never notified me of the date when gutter were planned to be replaced. Lied about having sched... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jackson Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys