Excellent customer service! John was great at communicating expectations upfront and making sure that I knew where my decision space was on timing, etc, and how my decisions would impact budget.
The finished product exceeded my expectations! Everyone was professional and easy to work with.
Diligent, on time, cleaned up daily, very good finished product.
I really like the people at J&F and they were on time and the project looked good at first. We had the cabinets refaced. However, a year later, six of the cabinets or drawers that are under the sink or by the side of the sink have warped and have to be replaced. It is apparently water damage, but that did not happen with the former cabinets, and we have not done anything differently regarding how we wash/dry dishes. J&F have offered to do the labor for the replacements for free, and even though it has been several months since this request, I'm sure they are working on it. However, if I were to do it again, I would see about getting better quality refacing, or get better quality cabinets.
We recently enjoyed our first Thanksgiving and Christmas dinners in our new kitchen, and we couldn't be happier! We had wanted to update our kitchen for several years, but were always a bit overwhelmed by the scope of the work that we wanted done. Our neighbor recommended J&F Specialties, who had done several jobs for her. We made an appointment with John to discuss what we wanted to do. The meeting went very well - John was a pleasure to work with, and we were very impressed with his ideas and recommendations. We decided on a complete kitchen renovation, to include removal of a load-bearing wall to open up our dining area. We also asked John to re-face a fireplace, replace a hearth, add built-in cabinets to our family room, and install hardwood floors throughout our downstairs living area. During our project planning, John made numerous visits to walk us through the design of the kitchen, dining room, and living room renovations. John's designer Kaki was awesome! She easily took our vague ideas of color and design and solidified them. The end result is a beautiful living space that is a pleasure to come home to every evening. John was very accommodating of our add-ins and change orders. He helped us to incorporate an antique washstand into a bathroom vanity as part of the renovations. He also made arrangements to include a matching piece of granite that we used on top of an antique sideboard that we turned into a bar. Even when we made a major change in the middle of the kitchen renovation john handled it calmly and discussed various options to incorporate the change we wanted. Throughout the project John made frequent progress checks, both to check out the quality of the work and to make sure we were happy with the work. John's team was attentive and polite. If we happened to come home while they were working, they would always take the time to answer any of our questions and walk us through the work they were doing. Despite the extent of the project, we were very comfortable with John and his team, and were confident that they would do a great job.
Great job! Helped us go from vague idea to reality. High-quality work. Attended to everything we requested.
I'd definitely recommend them to my family and friends. They do an excellent job and are friendly and professional throughout.
Plan to have them back soon!
Great to work with but would recommend making sure client is aware if there are days there would be no work going on. The client should not have to wonder about this.
John Boyton and his crew did an extreme beautiful job, on our complete basement renovation! They were timely, courteous, cleaned up the site daily, very skilled and I highly recommend them. I will use them again when we have further projects, as they arise in our home. They really are great!
They were easy to work with. They were very creative in how they used up the space. I highly recommend them to anyone.
This is the second cabinet re-facing job John has done for us. They are always courteous, clean, on time, on budget and honest. Its amazing how a simple re-facing can change the look of a kitchen or bathroom and not be the price of changing out all the cabinets. John and his Guys are great craftsmen and do beautiful work.
All of the staff are top of the line. I was prepared to move to a residential hotel because everything done was in the middle of the house. Not needed. Total kitchen demolition and renovation done. Screened porch beautifully done --I can keep the door open and sit outside without bugs! John and his crew were also very tolerant of my 4 year old standard poodle who is quite inquisitive and effusive with his affection.
John Boynton and MaryJane Hillearly are superior professionals in the home renovation industry. Excellent work, and excellent communication are part of their full-service repertoire. We love our kitchen renovation!
I was very happy with the work. It was high quality, with good follow up.
We are very glad we found them, we interviewed several companies before and we are more than pleased with our kitchen. There was a lot more involved in refacing the cabinets, but John made a messy experience completely doable. John was on time, funny, and a total joy to be around. My husband and I had a really enjoyable experience with John and his crew. We are thrilled with the result!
John and his team started the job on time, cleaned up everything on a daily basis and were very accommodating when I changed my mind on something as we went along. He came up with solutions to construction issues quickly and everyone on his crew answered every question I had. They went the extra mile on the little things and made sure that the end result was something they were proud of and that I was completely happy with the result. I have used J&F for several jobs in different houses and there is no one else I would call when I need a large or small job done. I have made comparisons and J&F is the best!
We worked together on designing/installing new cabinetry and countertops for a client's Kitchen bar area and they did a fantastic job. John and Mary Jane are very helpful and communicative, and their timeline estimate was spot on. We and the client are very happy with the results!
ok first of all, selecting J&F as your contractor is like working with family,,,dah,,, it is a family business and they treat every customer like they are extended family and John the owner treats every job not as just a job he thinks of it as working on his own house,,if it is not right or going to look good he isn't going to do it. he will stop the job think about it pull the customer back into the project and solve it and move on..
Very attentive to details and easy to work with!
John and his team go above and beyond to make sure that their project delivers what the customer expects, with minimal disruption to the customer. They check and cross-check everything. They are wonderful to work with.
We are extremely happy with the kitchen remodeling done by J & F Specialties. Their planning process and keeping us in the loop completely put us at ease. Our team internally communicated well with each other and everyone connected with the project for a smooth flow of work (cabinets, flooring, counter tops, island, electrical, plumbing, lights, painting, etc.).
They did great job.
J & F Specialties, Inc. / Kitchen Solvers did an outstanding job in my kitchen. Everyone was very professional and knowledgeable; a joy to work with. The workmanship was excellent. I highly recommend them.
We had a fabulous experience with this company and I would recommend them to anyone who wants to have the same work. They are nice to work with.
Great experience working with John and his team. Our bathroom remodel came out great. Highly recommend!
Our kitchen looks amazing, was done on time to the day promised and exactly on budget. I'm not sure you can ask for more from contractors. They were also exceptionally nice and courteous when in our home. I recommend highly!
My experience with J & F Specialties was excellent. My job was a bit nuanced in that they were taking over a project that was started by someone else who had done substandard work. J & F had to come in an assess the situation with certain unknowns, figure out what could be kept and what needed re-work, and partnered with me to accomplish the job. The final result exceeded my expectations. Trustworthy. I would hire them again.
J and F Specialties did a superb job of upgrading my kitchen from ceiling to floor, and including new electrical wiring, walls, and appliances. They listened to my concerns and answered my questions. They welcomed my input and incorporated my ideas into the design. They produced innovative solutions to problems such as corner cabinets. The crew was courteous and professional. The work was completed in a timely manner.
Areas Of Satisfaction - I was satisfied with working with Chris. He did a great job and his attention to detail showed that he is a true professional. Even in difficult matters, he was easy to work with. He corrected issues that came up..
Our overall experience with J&F was excellent. The completed work has resulted in a vastly improved third floor area of our house. The powder room is chic. The new air conditioner has made a vast improvement and the new shelves are absolutely beautiful. For the first time in over 25 years, we will be showcasing our books and collectibles. Most important is that when we experienced hiccups with the project, John, Mark and Paul were quick to respond to provide resolution. I have great confidence that should there be a need for any other correction, the response will be the same.
Likely To Recommend - I plan to use J&F for a future project. I can't make a stronger recommendation. Our overall experience with J&F was excellent. The completed work has resulted in a vastly improved third floor area of our house. The powder room is chic. The new air conditioner has made a vast improvement and the new shelves are absolutely beautiful. For the first time in over 25 years, we will be showcasing our books and collectibles. Most important is that when we experienced hiccups with the project, John, Mark and Paul were quick to respond to provide resolution. I have great confidence that should there be a need for any other correction, the response will be the same.
Our experience with John and his team has been very positive. John is a true gem of a find! We appreciated that John was able to accommodate meeting with us as per our convenience. John's estimates for our kitchen remodeling project was competitive, but what really sealed the deal for us was his humble and personable demeanor. Contrary to other contractors we had worked with previously, John was never overbearing with his suggestions and was respectful of our choices and expectations. John's team is highly commendable in terms of quality, timeliness, integrity and customer service. I would also rate the team very high in terms of reliability. My husband and I both work outside the home, and we always felt our home was in safe hands with John's team in our absence. The project and payment schedules were clearly planned out from the onset, and there were little to no delays or overage charges (other than for work order changes that we initiated). The team adhered to the timeline very efficiently and we had a functional kitchen within 4 weeks. We were very comfortable working and communicating with John and his team at all times, and they were very responsive to our questions/concerns. Having seen one too many home renovation shows on TV, we were bracing for some major headaches, but we feel very lucky to have gone through such a major renovation project so seamlessly with John's team. We are already considering John's company for a master bathroom remodeling and other renovations around our home and would STRONGLY recommend him to others.
Professional & Organized - We appreciated John's commitment to meeting us at our convenience and schedules. John and his team kept us informed at all times when certain items were going to be accomplished and adhered to the schedule as per expectation.
Areas Of Satisfaction - We have worked with other contractors on major home renovations in the past, but we wish we'd found John for those projects first! John would be the first contractor we will be considering for repeat business. When we first met him, we were struck by his down-to-earth demeanor and attention to detail. He did not try to sell us the latest-and-greatest trends and patiently listened to our ideas and expectations. He provided valuable insight into cabinet construction which helped us tremendously in our decision-making process. I would commend the team highly for their quality of work, integrity, timeliness and customer service. Overall, our experience has been so positive and seamless, we often have to pinch ourselves to make sure it's all been real! We consider ourselves very lucky to have found John for our kitchen renovation and look forward to working with him again for other renovation projects for our home.
J&F has completed two major projects for me: an third floor addition, which required the roof to be raised, and a kitchen gut and remodel. Both projects were completed on time and within budget. John and Mark are wonderful to work with and very thoughtful and helpful. Their crew is also does excellent work and keeps the job site very clean. I have recommended them to friends and neighbors and would definitely hire them again.
Areas Of Satisfaction - Quality of the workmanship and the care which is taken with your home.
Lead Source - Angie's List
Schedule - We never really had a definitive end date set for the project, I take as much of the blame as I think they do for that.
Areas For Improvement - Again, I'm going to take as much of the blame as J & F Specialties, Inc., but the time issue for us was the only difficulty we had with the entire project. We never really sent an end date, so I think that's where some of the confusion was.
Areas Of Satisfaction - I was most satisfied with the quality of the work, it definitely surpassed our expectations.
Lead Source - J & F Specialities, Inc. was a customer of mine at an auto repair shop I used to own.
Working with John and Mark at J & F Specialties has been amazing. They helped us to add a two-story 900 square foot addition and new 350 square foot composite material deck to the back of our house, upgrade our HVAC and hot water heater, add a master bathroom with a custom walk-in shower, separate soaking tub, dual vanity sink, and compact washer/dryer, completely renovated our kitchen and added a breakfast area, renovated both existing bathrooms, and helped us finish a media room. Throughout the process they were responsive, polite, considerate, and always making sure that items met our requirements. I would recommend them to anyone regardless of the size and scope of a project.
Areas For Improvement - None really.
Areas Of Satisfaction - Responsiveness and care for making the customer happy. They returned phone calls and emails very quickly and always were looking out to not only make sure the job was done, but done to the point that it made us happy.
Lead Source - Angie's List
J&F Specialties is a quality organization. Their people are skilled and couldn't be easier to work with. They are perfectionists who strive to do a job the right way. I couldn't be more pleased with the result of my kitchen and master bathroom remodeling.
Areas For Improvement - J&F has worked on a kitchen cabinet redo and a major bathroom remodel for me. Both projects exceeded my expectations.
Areas Of Satisfaction - J&F's people are superior, both in their skills and overall ease of working with. They are friendly, polite and work exceedingly neatly. Also, the quality level of their sub-contractors who did tile work, glass shower door, painting, etc. was outstanding. The overall appearance of the completed master bathroom remodel is stunning and has elicited "Wows" from everyone who has seen it.
Lead Source - Recommendation from my next door neighbor whose kitchen and bathrooms they had remodeled.
J & F Specialties provided a good value but the experience was somewhat stressful because I felt like I needed to constantly monitor the subcontractors to head off problems. I also feel that J & F are good at installation but definitely are not the company for those that are looking for a lot of design guidance and help with selections. I was comfortable making all my selections. If you are the type that needs help coordinating all the many finishes that go into a kitchen you might want to go with a company that has a kitchen designer on staff. J & F does work with Mosaic Tile who have a huge showroom and can be very helpful with coordinating your tile with your cabinets & countertops. I would also caution clients that they should plan on adding probably 10-15% to whatever bid J & F gives you. This will go towards covering the price differential in what J & F puts in their proposal for tile allowance, hardware allowance etc and what you actually choose. You can certainly find tile and hardware in their allowance price range (example $3.00 each for hardware) but it will be pretty basic. I knew that going in what I chose would probably be more so it wasn't a shock. In the end I am very happy with how my kitchen turned out just couldn't give them 5 stars because the experience wasn't as smooth as I would like. I am happy to report that their follow up has been good. They came out a few weeks even after project completion and having received their final payment to adjust some cabinet sliders that were sticking a little once I re-loaded the cabinets.
Areas For Improvement - I felt that the subcontractors were not properly supervised and didn't always take the necessary precautions to preventpossible damage to existing floors, appliances etc. that weren't being changed. The floor tile contractor laid the new tile but didn't remove the baseboards before installing the new tile so the result was that the baseboards look too short and definitely can't have shoe molding added which would make them look even more out of proportion. There were also some tile mistakes with the backsplash that had to be corrected.
Areas Of Satisfaction - Their willingness to correct problems and make changes during the project. Good communication - phone calls and emails returned promptly.
Lead Source - Met at a home expo show at the Dulles Sportsplex
Areas Of Satisfaction - A delightful experience from my first query through to the very end of the project and beyond. All the I dealt with were professional, courteous, and knowledgeable. They offered valued opinions and options to improve my project within my budget and were willing and flexible when I discussed different ideas.
Lead Source - I found J & F Specialties, Inc. on Angie's List.
Areas For Improvement - Use of subcontractors some of whos personnel were of questionable green card status. Their command of English was extremely limited.
Areas Of Satisfaction - Quality of workmanship. Willingness to fix unanticipated problems
Lead Source - From cabinet vendoe employee
Outstanding company to work with! John and his team did a great job of helping me redesign one half of my two-car garage into a high-end woodworking shop complete with separate 110v power circuits and add 220v power outlets . Great quality workmanship and they found ways to support my add-ons so I got the shop I wanted! Would absolutely use them again for any home remodeling/renovation project I had. John and his team know how to get the job done right the first time. There were no surprises.
Areas For Improvement - None, they exceeded my expectations.
Areas Of Satisfaction - Great customer service and advice on how to better structure the design to get the maximum use out of the space they were repurposing.
Lead Source - Selected them from Angie's List based on their excellent ratings and customer reviews.
Areas Of Satisfaction - Everyone I came in contact with was professional and courteous. The quality of work was very good.
Areas For Improvement - J & F Specialties fell short of our expectations because we gave them a lot of time to do it. The Cats were locked in the bathroom for three days. They could of told us they weren't coming.
Areas Of Satisfaction - I was most satisfied that the the job turned out beautifully. Everything is top of the line.
Lead Source - I heard about J & F Specialties from a neighbor who had work done.
If you are looking for someone honest, clean, professional, true to their word, friendly and will do anything to keep their customers happy than J&F are who you need.I interviewed several other companies. But, once I met John the owner, I knew J&F was the company for us. Especially, since I am very hard to please. I needed a company that attention to detail was as important to them as it was to me.
Areas For Improvement - They are the best !!!!! I would highly recommend J & F specialities to anyone totally awesome !!!!!!
Areas Of Satisfaction - They re-did my kitchen cabinets, took out the old ones and put new ones in, absolutely beautiful !Extremely professional and true to their words. Always on time, They left my kitchen spotless. I could not have chosen a better company. So pleased!
Lead Source - Smoot lumber company, highly recommended J&F specialities. I am so "HAPPY" they did!
Areas Of Satisfaction - I had a feeling I could trust them to tell me a realistic schedule and budget from the start, and not keep changing them as the project went forward.
Areas For Improvement - Absolutely, a fabulous company. I am retaining J&F to remodel my kitchen this spring. On a recent visit the wonderful workman accidentally bumped into my outside wrought iron railing. J&F had a team out and had it repaired within days and this was done right after the recent snow storm. I cannot say enough about their professionalism and great design.
Areas Of Satisfaction - Please see above comments.
Lead Source - My neighbors and friends.
Extremely capable workforce. They handle large and small projects equally well, and provide helpful advice and guidance in both the planning and execution of any work project. They've handled half a dozen projects for me, and I've always been very satisfied with their work. I highly recommend J&F Specialties for any home repair or renovation work,
Areas For Improvement - Communications were a bit problematic.
Areas Of Satisfaction - Highly skilled workforce. Very courteous and and they cleaned up the work area.
Lead Source - Next door neighbor.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of J & F Specialties, Inc. / Kitchen Solvers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys