We’re taking the following precautions for our customers:
The safety and health of our customers as well as our own team members are extremely important to us at JD Coussens Remodeling. We are currently requiring all staff to monitor their temperature daily, wear CDC-approved PPE (i.e. masks, gloves, etc.) and wash their hands/use hand sanitizer frequently.
You have to be flexible when things come along that interrupt the work at your house.
JD's crew did an excellent job on our bathroom - it looks amazing! They know what they're doing, communicated well, and me sure everything was done to my satisfaction.
Everyone was very professional, they cleaned up every day when they finished. Bathroom looks great.
I wouldn't recommend J D Coussens for remodeling unless you want to deal with people who don't listen to your concerns, undermine you and ultimately will do what they think is best but ends up not being correct. When we first had J D Coussens come quote our basement bathroom add-on, they both came out and took a look at the space we had available. We had already pre-determined where we wanted the bathroom layout to be as we had a previous plumber do the installation for the plumbing. When J D Coussens arrived, they agreed with the space provided and wanted to make some changes. We went back and forth on what was "appropriate" and within code and ultimately decided to move the doorway placement. While they were there to quote the addition, we voiced our concerns for the advanced slope in our floors and wanted to guarantee that they would be able to level out the floor and have the floor drain working correctly, which it was already working, we wanted to ensure that wouldn't change. They said no problem and it would be level and have a fully functional working bathroom and drain. We got our quote with the floor leveling, framing, painting and installation of all fixtures. We signed our quote, and they started the work. When it came time for them to lay the concrete for the sloped floors we were met with extra charges that were not mentioned in our quote. We went back and forth with them for over a week on the fact that they were at our house, had seen the advanced sloping in the floors and quoted us for the leveling which was agreed upon. They finally agreed to do the work they had promised with no additional charges. When the shower stall was installed, the plumber did a shotty job with caulking around the seams and it looks like a child did it, our shower handle was installed incorrectly, and we had to have them come back out to fix it. On one of the final days of work one of their contractors/employees broke our drain and claimed that the "ball" was stuck in the floor drain. The "ball" he was referring to was a cast iron ball float, for the floor drain to stop water from coming back up the drain. So this worker had to break this ball float to get it out of the floor and I found it odd that J D Coussens didn't know this and tried to blame us for that "ball" being in there. After multiple calls back and forth they finally agreed to fix their error. Well after 2 weeks of no one returning our calls or texts we had to call another plumber to fix their issue because the water was still backing up from the floor drain and we ended up having to pay them for extra work because of the concrete residue that was in the drain from the work J D Coussens did. The only other complaint I had with their work was that our sink doesn't even sit flush with the floor. There is a gap on the front corner where they, I assume didn't level the floor correclty. And when they installed our door, they installed an off-white door, when all the trim was very white. It looks terrible, do better honestly. When we finally went in to pay the rest of our agreed upon work, we were met with extra charges for floor leveling that we had already agreed wasn't our responsibility. We paid the amount that was quoted and not a dollar more. Again, I wouldn't recommend J D Coussens for remodeling since it seems they don't know how to complete work the correct way the first time. And they will try and blame you and skate out of actually fixing work they didn't do correctly.
Our project was handled very professionally, customized to meet our needs. Everyone worked hard to make sure our expectations were met. The pride they took in their work was evident.
I would recommend! Very nice and easy to communicate with! Took longer than originally thought, but much of that was just due to supply and COVID issues.
Very professional from start to finish. A pleasure to work with.
We definitely would recommend JD Coussin to others that are considering a remodel.
They performed excellent quality and very reliable. Also, they stand behind their work.
I would recommend JD Coussens to anyone needing a contractor for any project. We had a meeting before the project began, they listened to what we wanted, explained the process, and completed the project on time and exactly as what we wanted.
Additional Comments - If you are looking for a contractor that honestly cares about the customer, what they need and how they wanted it done, you need to give JD Coussens a call. When the project was finished, one of the sub-contractors had left behind some items, I contacted JD Coussens and within 2 days, it was all gone and cleaned up. We dealt with several contractors during this project, JD Coussens definitely stood out as the one honestly concerned with the customer.
Excellent craftsmanship and professional staff!
JD Coussens and staff were friendly, professional, and detail oriented. I wouldn't hesitate a moment to recommend them, and will definitely call upon JD for future projects.
Recognized Excellence - JD saw exactly what we explained we were looking for and helped it take form within our budget. Geri Ann was always cheerful and professional when I called. Edgar did a great job on the ceiling (it's my husband's favorite part of the project). Alan had an eye for detail on the projects, as well as confidently addressed any ideas we through his way or questions asked.
I hired JD Coussens to finish my basement. They did an amazing job at an affordable price. They worked well with me in the planning and design stage, everything was done professionally, and the contractors and subcontractors were the type of people I felt comfortable having in my home. I would definitely recommend!!
They are dependable and provide quality work.
Easy to work with. Professional, and attentive to our needs.
Within 2 days of paying our initial deposit, we had a projected calendar with a timeline that was followed. The contractor worked with us and all of his laborers, including the plumber and the electrician. We were informed of what was happening and when. Clean, neat, professional work.
Would only recommend Edgar And JR.
Actually, I have already told numerous people how happy we are.
Very pleased with the quality of work and professionalism of the workers.We love our new basement living space.
Wonderfully honest and responsible people. JD's team eventually finished our project, but our simple kitchenette project took about 5 months instead of six to ten weeks.
I would not hire them!
I really appreciated the way in which Jerry Coussens worked collaboratively with my architect to get to the desired "look" of the garage and loft, working the whole of the project into the back yard, down to feet and inches within the property and setback lines.Jerry's choice of and relationships with the subcontractors tapped into high quality work that would have taken me months (or years) (or never...) to develop: roof truss concrete, retaining wall, electrical, gas & plumbing, roofing and guttering contractors all showed up on time and kept what was a pretty complex project on schedule. Jerry's and his crew's knowledge of materials and best building practices saved me a lot of what would have been mis-spent time on my part trying to learn the trades; and, that knowledge and those relationships surely saved more than the nominal overhead of running them all through him as General Contractor.I enjoyed interacting with his work crew (which often included Jerry as equipment operator), who were good-natured, helpful, and willing to discuss the different steps in construction, and share their knowledge and insight for my edification.I couldn't be more pleased with the whole project, and the working relationship to resolve the very few areas of the project that hadn't been foreseen in the planning stages. I would recommend JD Coussens to any of my friends or acquaintances that I think would be the kind of customers the firm deserves to work with.
J D Coussens did great quality work and I love the craftsmanship. The company offers great quality for a great price.
I think the guys were great and did very professional work. We are happy. They've done a nice job and we are very happy with it.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of J D Coussens Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys