Quality service, excellent work and great communication. Mr Sanchez was very professional in all aspects of the evaluation and subsequently the repair of our roof leak. He is an outstanding employee and his work ethic has made our decision to use Ideal Roofing when we will need a new roof in the near future. Thank you.
They were great and they went above and beyond.
They are very professional, always there whenever we call in with a roof problem, and they answer all of our questions. To me it seems they go above and beyond what is expected.
I was extremely pleased with the roofing project. I have told others about it. Our neighbors on each side were amazed at how fast they were in and out and how clean they kept the job site. We are really pleased.
I like the work that they do. I have had them do multiple projects for me and they last.
They did good work!
I'm happy with the work, but they need to be a little more verbal with the work that they do when they leave a job. Their communication about the work that was done could have been better.
Jose evaluted our project and gave us different options to consider. He suggested an option that was lower in price but provided the same value. I really appreciated his opinion and he did a great job.
Very professional from beginning to end.
Did a great job at a reasonable price.
I was dissatisfied with the warranty process and the customer service department.
They did a great job and in a timely manner!
They do professional quality work.
Timely service removed and placed new roof in 1 day
They were able to resolve the issue on the second visit.
They were there the whole time and gave me the information I needed. The customer service was very good.
The contractor was very personable, took the time to explain things to me, came up with the solution, and resolved the matter.
Ideal Roofing did a great job. I had no issues.
Ideal Roofing, LLC was timely, they did a good job, and had a thorough clean-up.
They are the best company I have used for roofing.
The only problem I had with Ideal Roofing, LLC, or concern, I found a lot of nails upon completion. Otherwise, they did a great job. I have found 200-300 and I feel they should be paying closer attention to their nails.
My new roof looks marvelous! I drive up and see my new roof and say, my house looks so good.
Work they did was good. However, I had a difficult time having them show up when I had a repairs to be done.
The roofing work was done by two crews due to possible rain. I was quite pleased at first glance but on later inspection noticed a torn screen on my patio caused by one of the roofers. Other than this, the work was good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ideal Roofing, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys