I'm very pleased with the service and product that I received.
Excellent quality doors. It was great to update trim at the same time. Crew was polite and professional. Jaime rocks! Shipment took much longer than expected... welcome to the pandemic; however, communication regarding the delays could have been much better.
We are extremely happy with all aspects of our new door project, from sales to measuring to installation.
They were very pleasant to work with. They had good quality work.
Top quality and workmanship on all the closet doors!
Promptness, professionalism, excellent workmanship, good quality…we got what we paid for and more with Home Story!
Nice people to deal with. Good service.
The doors look great. I love my new closet doors which glide very smoothly and give my bedroom a polished look.
Note the areas that require improvement below
If you are considering upgrading your doors, Home Story should be your first call.
I would not recommend home story. Sorry but the delays were a real problem. I could have ordered and hung the doors from another vendor if I had known. Done many projects, and when I talked to the owner it was basically tough luck. no complaints about the workers on site.
Quality door retrofits for Eichler atrium models.
Due to supply chain issues it took a while for them to arrive, but now that they’re in, what a difference! Your installation crew did a good job. We’re still waiting for the mirror inserts for a couple of the doors, but pleased with the results. Two other potential clients stopped by one of your crew members in our driveway when they saw the truck.
After a lengthy delay due to supply chain issues, our doors arrived and were installed by knowledgeable, friendly, courteous, and proficient technicians. The nw doors have completely changed the look of our home. We love them and will enjoy them for many years to come. Thank you, HomeStory!
They offer a high quality product.
Home story made the entire process of changing all of the doors in my house very easy and stress free.
They did a very nice job. We're very pleased.
Love my closet doors!
They were friendly, capable, and very easy to work with.
Truly professional company and awesome doors.
I would and have recommended Home Story of Marin to friends and family. Sales Reps are punctual, courteous and very helpful, workers are very skilled at their craft and when asked explain in detail what they are doing and how they will resolve issues that arise during installation. Excellent to work with and products are top of the line.
I’d be honored to share my experience with everyone.
Recommended you to my sister and brother in law in Petaluma. Kathy and Steve Schuler. They have been in your showroom, and will probably be using you when other projects have first been completed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeStory Doors of Marin as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys