As a new homeowner who isn't very familiar with home improvement projects, it was so nice to work with a company that was extremely informative and patient.
Communication - If I could give 10 stars I would. Mason was so patient with my 908349038 questions!
Recognized Excellence - Mason
Areas Of Satisfaction - Communication
They were on time, professional, and very courteous.
Our bathroom is absolutely beautiful! We got everything we asked for and the quality of work was exceptional. Be prepared to pay handsomely $$$$.
Clean - It was as clean as one should expect from construction workers. Not a huge deal.
Safe - The cardboard stair covers were loose for most of the job. Our small children had to be really careful. Also, there was a sharp wood corner poking out from the side of the stairwell for a week or so - this was from the mechanism they had to build to get the bathtub up the stairs.
Communication - Mason and Scott were always available through text or phone call. Mason was willing to share evidence of his correspondence with the cabinet company when we ran into a significant delivery issue.
Quality Of Workmanship - The work was immaculate. Scott and Rafa went above and beyond. Their dedication to Mason and HomeMasons is admirable.
Problem Resolution - The 450 pound bathtub got delivered unexpectedly on a Friday afternoon and sat in our driveway all weekend. It also wound up being the wrong tub. The issues were eventually resolved but I didn’t like having a 450 pound cast iron tub sitting in the driveway all weekend.
Sales Knowledge - Mason is a visionary and an expert at his craft.
Recognized Excellence - Scott and Rafa were fantastic. I’d recommend getting a new scheduling/logistics/purchasing person in and allowing Scott to manage and perform the labor side entirely. Scott is a perfectionist when it comes to the construction, which is of immense value. Having all of those responsibilities is too much for one individual.
Areas Of Satisfaction - Mason is a true visionary. His layout of the bathroom is exactly what our space called for.
We have had Home Masons for an earlier large renovation and the recent small one. They are professional, take time to help you with decisions and have excellent follow through and follow up. Mason is knowledgable about materials and fixtures which helped us in the design phase. He has a good team who were a pleasure to work with. They were very careful to protect old floors, walls, etc. They were responsive when we had questions or issues. Highly recommend them.
Communication - Most of the time.
Recognized Excellence - Scott was diligent in trying to make the disruption minimal.
Additional Comments - We were a small job in the midst of larger ones and with some tricky scheduling, we never felt overlooked.
I’ve had other good experiences with contractors. This is the first time I’ve had an experience that exceeded my expectations. I appreciated the detailed itemized estimate with the range of choices & costs. I appreciated the open & ongoing communication. The quality of the work was excellent. HM also coordinated with other subs to make certain their quality of work would last well into the future.
Recognized Excellence - Julius and James were great. They were pleasant to have at our house and worked around our dogs. Scott was great about keeping in touch about the schedule and the materials deliveries.
Areas Of Satisfaction - HomeMasons exceeded our expectations.
The workmanship was exceptional and the experience was more than perfect. We highly recommend HomeMasons!
Recognized Excellence - Rafal was incredibly knowledgeable, smart, and personable.
Recognized Excellence - Kevin is the best!
Areas Of Satisfaction - This is the first project I’ve ever done in my home and Mason and the team were awesome! I will definitely hire them again!
I only have praise for HomeMasons.
Clean - They did as much as could be done, but there was too much to clean.
Recognized Excellence - There is no one I would like to recognize in specific, they were all exceptional.
Areas For Improvement - They did not fall short of any of my expectations, I am a very satisfied customer, they were really professional.
Areas Of Satisfaction - They met all of my expectations.
Recognized Excellence - Scott, Rafal
Throes job completed at my home. Always professional, competent, and courteous
Clean - I’m a neat freak and the job site manages to be cleaner than I left it.
Recognized Excellence - Scott Kresge has been excellent and he can provide Surnames for Kevin and Rafal who have both done exceptional work
Areas For Improvement - None
Areas Of Satisfaction - Company has raised the bar
Recognized Excellence - I would like to recognize Scott, the project manager, for his exceptional service. He was great.
Areas For Improvement - They didn't fall short of my expectations. The work was perfect.
Areas Of Satisfaction - They installed my backsplash. It's beautiful.
Yes, HomeMasons, Inc. is the only contractors would recommend
Clean - They did a great job keeping everything clean -never left a mess-and had some tools that really kept dust to a minimum.
Communication - Always kept us informed and always responded to questions quickly
Recognized Excellence - Project Lead Scott Kresge - knowledgeable, organized, professional, calm, creative problem solver, incredible eye for detail - and interacts great with homeowners - even when I had fussy / frustrating moments he just came up with a solution.
Areas For Improvement - Please note these are suggestions v criticisms. Helpful if subs (specifically plumbing) communicate better with Project Lead - they confirmed would be here on Day “x” and then were a no show - which meant our schedule had to get pushed out. We were ok with having painter here on weekend (we weren’t going anywhere) but if unable to accommodate then the completion would have been pushed out a few more days. Painting was good but was a little pricey; we have noticed a few areas that Scott even specifically had notes about / instructions that were not followed. If have subs alone on job site (especially if he/she has questions of homeowner or homeowner has questions) try to avoid any language barriers. Not sure what software is used for billing but more detailed invoices would be helpful. For instance, rather than just “Lowe’s” or “Ferguson’s” include date and what was purchased.
Areas Of Satisfaction - Many areas! You never know what you will encounter in these old houses - and when you do it’s usually at a point of no return. Even though not “required” in bathroom with a window, we still wanted an exhaust fan, but with needed clearances, unable to put in ceiling. They figured out what fan size would work and mounted on side wall. Rafa then came up with way to frame it to improve appearance. When it became apparent that contractors who installed central air 20+ years ago hadn’t bothered to install some proper ductwork, we became aware of mold problem behind crown moulding, in ceiling between floorboards, etc. The team got busy remediating the issue and came up with a creative solution. When we also realized how warm the powder room would be without a/c register, team came up with way to split airflow. To get all of this done required ripping out a section of living room ceiling, which Rafa patched up afterwards in such a way that it blends perfectly. Also want to give shout out to Mason for overall design. Powder room looks like it’s alway been part of this house!
Additional Comments - Just to thank everyone at HomeMasons, Inc. for the kitchen counters / backsplash project and now the powder room. Working on the house “handyman” and “basement” lists - looking forward to having folks back for our next project(s)
They responded on time and did a fantastic job
Additional Comments - I am always pleased and satisfied with any work HomeMasons does for us. They do wonderful work in all areas and will always be highly recommended by us.
I needed some work done fairly rapidly. Mason Hearn was able to get workers to my job as soon as they became available. I really appreciated the fact that he took our job on given these busy times. I would definitely recommend HomeMasons.
Recognized Excellence - Everyone I dealt with was very good and very professional.
Expert craftsmen, courteous, professional attitude
Recognized Excellence - Beginning at the top with Mason Hearn and his professional skilled craftsmen
Recognized Excellence - Scott Kresge. He is a very nice person and an excellent worker and communicates well He is a valuable asset to HomeMasons
Areas Of Satisfaction - Again. Scott Kresge and his attention to detail
Scott out project manager from HomeMasons was so terrific. He would communicate to let me know what was happening and when. He was terrific and on top of the job. It was amazing the good service.
Communication - The project manager should get all the credit.
Recognized Excellence - Scott my project manager should be recognized for his exceptional service.
Areas For Improvement - Scott would let me know the cost of them doing items or told me that I might want to use my guy. He would let me know what he could provide and at times I would use them because it was difficult during COVID to get someone who could do the skill. It was was worth the cost to use HomeMasons. During COVID some of the material was more expensive.
Areas Of Satisfaction - The care of doing the work and respecting our property exceeded my expectations. HomeMasons was excellent at communicating.
Recognized Excellence - I would like to recognize Scott and Mason were their exceptional service!
Areas Of Satisfaction - Exceeded my expectations when it came to the coordination of details. They did a great job!
i really like the way they coordinated things together and how patient Mason listened to make things happen.
Everyone that we encountered was professional and considerate, particularly during the pandemic conditions. They were dedicated to finishing on the date promised.
Recognized Excellence - Mason had exceptional service. The primary gentleman working on our project had exceptional service as well.
Areas Of Satisfaction - The design and implementation of our bathroom renovations was everything we could hope for.
Additional Comments - We will use them again. We are already working on the next project.
They did excellent work. They had excellent service.
Recognized Excellence - I would like to recognize Mason Hearn.
Areas Of Satisfaction - I was satisfied in all areas.
Additional Comments - I would highly recommend them to anyone. They did a fabulous job.
Mason Hearn, President of HomeMasons worked with us from the very start and made a large very difficult project proceed smoothly from start to finish. We are very, very pleased!
Expertise - The Lead Carpenters assigned to our project were meticulous and very responsive to our questions and in dealing with changes.
Construction Quality - I have two retired architect friends who both agreed that they were very impressed with HomeMasons work.
Areas For Improvement - NONE
Areas Of Satisfaction - The entire project exceeded our expectations.
Lead Source - Through my architect friend, Randy Holmes, President of Glave Holmes Architects.
Additional Comments - If you are planning on doing an addition or renovation to your home, I would recommend that you call HomeMasons first!
All the contractors were professional, knowledgeable, and punctual. The work was exceptional.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeMasons, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys