Thank you Home Masons for finishing our kitchen remodel. A nightmare for a year and a half due to Lowe's and their supplied contractor who ruined the job.
Recognized Excellence - Everyone was professional, Julius, Scott, and all workers on the job .
Areas For Improvement - None
Areas Of Satisfaction - Carpentry work was exceptional and all areas that were damaged by the Lowe's supplied contractor were fixed properly.
Additional Comments - I want to thank Home Masons for completing our kitchen remodel which was unfinished for a year and a half due to Lowe's Home Center and their supplied contractor Brown's Contracting out of Charlottesville who ruined several cabinets and improperly installed many pieces.
Attention to details with top professional teams.
The job they did, they didn't do very well. They underestimated the cost when they did the estimate. They billed us more than what the estimate said. Overall, the work was poor. I had to have another contractor come in and redo a lot of it.
Recognized Excellence - I would like to recognize Rafal for his exceptional service.
Areas Of Satisfaction - My expectations are pretty high and they met them. They were exceptionally courteous and professional.
We already have recommended HomeMasons - quality, reliability and integrity.
Recognized Excellence - Everyone we dealt with starting with Mason, but especially Kevin!
Areas Of Satisfaction - The design and build provided us with a beautiful space that precisely meets our needs, while being fully integrated with the rest of our home.
Recognized Excellence - James DiLeo did an excellent job installing our new cabinet doors. Scott Kresge supervised the project and addressed any issues immediately and thoroughly.
Areas For Improvement - There were a couple of little minor bumps in the road, as would be expected on pretty much any project, but they were resolved quickly and professionally.
Additional Comments - We've worked with Mason Hern on a few projects now and really trust that he'll get the job done right.
I would be more than happy to recommend this company if the opportunity arises
Recognized Excellence - The two guys who did the backsplash were professional and did and excellent job
HomeMasons came to my home, listened to my needs and ideas, got back to me quickly with estimates and additional ideas. There was very little stress working with them. I felt that we were truly on the same team. Their craftsmen are talented individuals that I trust with my home built in 1939. They remodeled a bath, turned an old kitchen into a laundry room, and remodeled my kitchen. The transformation has been amazing.
Clean - There was a lot of debris in the remodeling of 3 rooms. Each day they cleaned up.
Safe - Throughout the whole project, I never felt that they had caused unsafe conditions. Quite the contrary
Respectful - They were always respectful and took care not to damage my belongings
Communication - Communication was excellent. We texted, emailed, and spoke on the phone. They would call early in the morning if something was going on that day. Mason Hearn was always available if I needed him..
Quality Of Materials - I am totally satisfied with the quality of materials
Quality Of Workmanship - The craftsmen who work with Mason are extremely talented. I was very impressed. Working on an old house is not always easy. But these guys were always up to the challenge
Problem Resolution - The most important thing is that they listened. Problem solving was relatively easy once we all got together. I never felt stressed out. .
Professional & Organized - Very professional and organized. I always felt that we were on the same page
Schedule - Scheduling was not a problem. I made a real effort to be available for the workmen
Value - I believe I did. I am totally satisfied with the result
Sales Knowledge - Mason was always available and answered questions to my satisfaction. He was also helpful in helping me keep my budget
Recognized Excellence - The whole crew at Homemasons deserves credit
Areas Of Satisfaction - I am really proud of my kitchen
Value - They should reduce the price a little bit. That would make it better because it is really really high. They have too much commission on it.
Recognized Excellence - Rafal was really nice. He really listened to what we wanted and communicated properly. He does the work really nicely and addressed problems properly. Mason, the main contact, responds to us even when he has other things going on.
Areas Of Satisfaction - They addressed my problems very quickly. We didn't have to call 100 times, and they didn't mind when we changed things. They never got irritated and were very patient. They know how to take care of their customers. They were very understanding and nice. They are quick to answer any questions. That was the best part. They are still available after they are done. They have nice customer service.
Additional Comments - I will always call them.
The project exceeded our exceptions! We had a wall removed between our kitchen and family room. I was concerned about how to transition the floor which was different in each room. Also, it turned out that the walls of the two room were offset. We could not figure out how to blend the two rooms with floor to ceiling wood panelling and crown molding in one, and panelling that stops at a chair rail in the other. Kevin used the salvaged wood panelling from the removed wall to build back a wide framed opening that allows for the distinction between the rooms without sacrificing the openness. And he transitioned the flooring with a wide board perpendicular to the existing floor boards and carefully matched the stain. Kevin's solution to both of these issues resulted in a finished project that far exceeded our expectations!
Recognized Excellence - Kevin is a skilled craftsman - a true artist at his work!
Areas For Improvement - It was initially unclear to me how billing was handled, but I think this was due to an additional project that was added.
Areas Of Satisfaction - The project exceeded our exceptions! We had a wall removed between our kitchen and family room. I was concerned about how to transition the floor which was different in each room. Also, it turned out that the walls of the two room were offset. We could not figure out how to blend the two rooms with floor to ceiling wood panelling and crown molding in one, and panelling that stops at a chair rail in the other. Kevin used the salvaged wood panelling from the removed wall to build back a wide framed opening that allows for the distinction between the rooms without sacrificing the openness. And he transitioned the flooring with a wide board perpendicular to the existing floor boards and carefully matched the stain. Kevin's solution to both of these issues resulted in a finished project that far exceeded our expectations!
Additional Comments - I appreciate that all it took was a single phone call from me to get a repair done at my rental property. I don't have time to make multiple calls and do follow-ups. Its refreshing to have a company I can trust to get the job done correctly and in a timey manner. It makes me look good to my tenants as well. So, thank you.
I was very pleased with the new door installation, from start to finish the communication was very good, the installer reviewed the job thoroughly in advance, and we could not have been happier with the end result.
Recognized Excellence - The communication was terrific, and the on-site gentleman was just terrific. (Can’t remember his name)
Areas Of Satisfaction - Timeliness, responsiveness, and quality of installation.
Additional Comments - Would absolutely use again.
Recognized Excellence - The entire team at HomeMasons, Inc. is excellent and we would work with them again without hesitation.
HomeMasons has done a number of jobs for us. Some were planned (gorgeous bathroom reno, replacement of porch steps) and some were not (broken pipe damage, small kitchen fire and a few more). We wouldn't go anywhere else. Mason always ensures that the job is done to our satisfaction. His craftsmen are top tier.
Clean - Every day the work area is cleaned. They always do a great job of cleaning before they leave for the day.
Communication - They absolutely return calls or emails.
Quality Of Workmanship - For our last job, Kevin was our primary carpenter/handyman. Oh my goodness. He was a perfectionist and a problem solver. The end products were better than we could have imagined. His work was beyond top notch.
Schedule - HomeMasons has always stuck to the agreed schedule. If there were issues with materials or additional work needed, they were quick to respond to keep us in the loop.
Value - They are worth every penny. They set a schedule and a budget up front. If they find they can somehow save some money, they will do it.
Recognized Excellence - Kevin was amazing.
Areas For Improvement - None
Recognized Excellence - Amy Boschen (office); Julius Rigole (project coordinator); James (2day technician) Each person’s unique skills assistance was personal attention to what needed resolved / completed within home. Each found solutions to challenging situations. All pleasant respectful. Excellent communicators and patient listeners.
Areas For Improvement - They exceeded my expectations ! Out shined all previous handyman services in the past six month renovation of our home.yes
Areas Of Satisfaction - Yes
Additional Comments - They did a fine job. A little bit longer than expected, but it wasn’t their fault. Just couldn’t get needed supplies as quickly as we used to. It wasn’t a big delay.
As a new homeowner who isn't very familiar with home improvement projects, it was so nice to work with a company that was extremely informative and patient.
Communication - If I could give 10 stars I would. Mason was so patient with my 908349038 questions!
Recognized Excellence - Mason
Areas Of Satisfaction - Communication
They were on time, professional, and very courteous.
Our bathroom is absolutely beautiful! We got everything we asked for and the quality of work was exceptional. Be prepared to pay handsomely $$$$.
Clean - It was as clean as one should expect from construction workers. Not a huge deal.
Safe - The cardboard stair covers were loose for most of the job. Our small children had to be really careful. Also, there was a sharp wood corner poking out from the side of the stairwell for a week or so - this was from the mechanism they had to build to get the bathtub up the stairs.
Communication - Mason and Scott were always available through text or phone call. Mason was willing to share evidence of his correspondence with the cabinet company when we ran into a significant delivery issue.
Quality Of Workmanship - The work was immaculate. Scott and Rafa went above and beyond. Their dedication to Mason and HomeMasons is admirable.
Problem Resolution - The 450 pound bathtub got delivered unexpectedly on a Friday afternoon and sat in our driveway all weekend. It also wound up being the wrong tub. The issues were eventually resolved but I didn’t like having a 450 pound cast iron tub sitting in the driveway all weekend.
Sales Knowledge - Mason is a visionary and an expert at his craft.
Recognized Excellence - Scott and Rafa were fantastic. I’d recommend getting a new scheduling/logistics/purchasing person in and allowing Scott to manage and perform the labor side entirely. Scott is a perfectionist when it comes to the construction, which is of immense value. Having all of those responsibilities is too much for one individual.
Areas Of Satisfaction - Mason is a true visionary. His layout of the bathroom is exactly what our space called for.
We have had Home Masons for an earlier large renovation and the recent small one. They are professional, take time to help you with decisions and have excellent follow through and follow up. Mason is knowledgable about materials and fixtures which helped us in the design phase. He has a good team who were a pleasure to work with. They were very careful to protect old floors, walls, etc. They were responsive when we had questions or issues. Highly recommend them.
Communication - Most of the time.
Recognized Excellence - Scott was diligent in trying to make the disruption minimal.
Additional Comments - We were a small job in the midst of larger ones and with some tricky scheduling, we never felt overlooked.
I’ve had other good experiences with contractors. This is the first time I’ve had an experience that exceeded my expectations. I appreciated the detailed itemized estimate with the range of choices & costs. I appreciated the open & ongoing communication. The quality of the work was excellent. HM also coordinated with other subs to make certain their quality of work would last well into the future.
Recognized Excellence - Julius and James were great. They were pleasant to have at our house and worked around our dogs. Scott was great about keeping in touch about the schedule and the materials deliveries.
Areas Of Satisfaction - HomeMasons exceeded our expectations.
The workmanship was exceptional and the experience was more than perfect. We highly recommend HomeMasons!
Recognized Excellence - Rafal was incredibly knowledgeable, smart, and personable.
Recognized Excellence - Kevin is the best!
Areas Of Satisfaction - This is the first project I’ve ever done in my home and Mason and the team were awesome! I will definitely hire them again!
I only have praise for HomeMasons.
Clean - They did as much as could be done, but there was too much to clean.
Recognized Excellence - There is no one I would like to recognize in specific, they were all exceptional.
Areas For Improvement - They did not fall short of any of my expectations, I am a very satisfied customer, they were really professional.
Areas Of Satisfaction - They met all of my expectations.
Recognized Excellence - Scott, Rafal
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeMasons, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys