About this company
HomeMasons, Inc.
In the quarter-century, since 1993, the HomeMasons team has delighted hundreds of customers with successful home improvements. Spectacularly-designed and carefully-crafted kitchens, baths, additions, laundry rooms, basement and attic finishes. Our long-running professional handyman division has made it easy for folks to maintain and upgrade their homes. Show more
In the quarter-century, since 1993, the HomeMasons team has delighted hundreds of customers with successful home improvements. Spectacularly-designed and carefully-crafted kitchens, baths, additions, laundry rooms, basement and attic finishes. Our long-running professional handyman division has made it easy for folks to maintain and upgrade their homes.
Our projects have been featured in innumerable publications and have been honored with dozens of awards.
But your home renovations and improvements are not about us... they're about YOU. Our team of caring employees and trusted trade partners understand that we are guests in your home, and are passionate that communications are clear and every last detail is uniquely fitting to YOU, and... right. Through a time-proven set of processes from design through construction, we obsess on tailoring to your tastes and accommodating your family during the process through completion of the final touch-up.
We want to build value for you. While most of our customers are thoughtful of return on investment, we urge you to think also about the value of your peace of mind - a no-regrets experience - as well as the future use and enjoyment of a well-accommodating, beautifully-designed and crafted home environment.
Finding a "fit" with a design and contracting team is the most important decision you will make toward the success of your project. It is, at first blush, not an easy decision. Your objective may not be to have your home featured in Southern Living or the recipient of a national award. You may not care that we are deeply committed leaders in our industry, or carriers of certifications in our craft. It is comforting to know, however, that your team has the ability to achieve at those levels for you.
We appreciate your visit to our GuildQuality page. Do take a look at what our past customers have to say about their experience with us. Their testimonials, along with our long-term success in what we do, should help affirm our commitment that HomeMasons can make the process as easy as possible, and the results, beyond your imagination. Hide
Types of work
GuildQuality surveys
Badges
Photos 36
Satisfaction
Of 333 surveys sent, 199 were responded toReviews 195
Of 199 respondents, 195 left a reviewRecent reviews
Kevin B.
After three decades and several failed companies, Home Masons is the ONLY handyman, home repair, home addition company we will ever use again. We ARE always completely satisfied.
Additional comments
Recognized Excellence
Recognized Excellence - Owner, Mason Hearn; Office Manager, Amy Boschen; Technicians, Kevin Hextall and Rafal Kuczynski
Areas Of Satisfaction
Areas Of Satisfaction - We are satified with EVERYTHING Home Masons does.
Response
Kim L.
Quality and workmanship are exceptional
Additional comments
Recognized Excellence
Recognized Excellence - Kevin
Areas For Improvement
Areas For Improvement - We thought we’d be able to use previously ordered interior doors but they were not the correct size. Now we’re stuck with 2 doors that cost us $750-1,000
Areas Of Satisfaction
Areas Of Satisfaction - Workmanship
Additional Comments
Additional Comments - Quality and workmanship always exceptional
Response
Wendy D.
Additional comments
Recognized Excellence
Recognized Excellence - I appreciate the contributions of Mason, Rob, Charles, Kevin and Rafal. These people are expert craftsmen. They are thoughtful in their approach to every project - both large and small.
Areas Of Satisfaction
Areas Of Satisfaction - HomeMasons approaches each project with the same attention for detail that I imagine the craftsmen of the past used. It shows in the end product every time.
Additional Comments
Additional Comments - I highly recommend this team for any size project in your home.
Response
Cheryl M.
I'm not sure about the installers' names but I think one of them was Kevin. Anyway both were meticulous in their work and they took pains to do a first class job. They were friendly and efficient, making for a great experience.
Additional comments
Recognized Excellence
Recognized Excellence - I'm not sure about the installers' names but I think one of them was Kevin. Anyway both were meticulous in their work and they took pains to do a first class job. They were friendly and efficient, making for a great experience.
Areas For Improvement
Areas For Improvement - There were none.
Response
Craig S.
Additional comments
Communication
Communication - On kitchenette, yes…on 2nd floor porch, no.
Quality Of Workmanship
Quality Of Workmanship - Rafal is excellent!
Professional & Organized
Professional & Organized - Again, yes with kitchenette…never executed the porch referenced above.
Recognized Excellence
Recognized Excellence - Rafal - workmanship.
Areas Of Satisfaction
Areas Of Satisfaction - See above
Additional Comments
Additional Comments - Thank You for asking. Enjoy working with Mason.
Response
Review in Manakin Sabot, VA
My experience was mixed. They came to assess the job right away, then there was no communication until I called to see what was going on. Then, more delays until the job actually got done. They went through some personnel changes during that time and the person handling my job no longer works there.
Ian C.
After a grill-related porch fire, we engaged HomeMasons for the repair. We don't even go to others for bids for repairs - either planned or unplanned - because we know the quality of HomeMasons' work. We also know that they will stick to agreed schedule. That means alot.
Michael C.
Was referred to HomeMasons by a friend and am extremely happy with the results. As a first time homebuyer in a house that needed a kitchen remodel Mason helped me understand the process and was there to help each step of the way. Will definitely turn to them for any future projects.
Response
Wendy D.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The shed roof and repairs are beautifully done!
Response
Shuryl T.
Additional comments
Recognized Excellence
Recognized Excellence - MasonnHern and Shane
Areas For Improvement
Areas For Improvement - none
Areas Of Satisfaction
Areas Of Satisfaction - Customer service and promptness!
Sarah
Mason has always been responsive to all jobs that we have had done. Hoping to use them more often in the future
Jane T.
Our experience with HomeMasons was excellent, exceeding our expectations in every way. They were wonderful to work with through each phase. We highly recommend them for any size project.
Additional comments
Recognized Excellence
Recognized Excellence - Kevin is exceptional in every way. Mason listened, acted and was accessible, even though at the helm over all projects, at every step of the project..
Response
Jennifer B.
Additional comments
Clean
Clean - I have referred them to people.
Recognized Excellence
Recognized Excellence - They were all great.
Areas For Improvement
Areas For Improvement - They were all really happy.
Areas Of Satisfaction
Areas Of Satisfaction - I'm sure they did great.
Additional Comments
Additional Comments - I know I can count on HomeMasons, and I will continue to refer them to people.
Response
Rev
We were so happy with Home Masons on our first project that we recommended him to our friends, each of whom had similar experiences. Their design work and swift execution make our recent kitchen renovation left us fully satisfied, from the construction to the finished product. We continue to recommend them.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - This is our second time working with Home Masons. The quality and value of their work is top notch. We could not be happier.
Response
Theresa S.
Incredible team, knowledgeable,professional, respectful and spectacular skills. Was way beyond what we expected.
Additional comments
Recognized Excellence
Recognized Excellence - Rafael Kuczynski, Kevin Hextall, Alec Demeri, Laura Byrne.
Areas Of Satisfaction
Areas Of Satisfaction - Exceeded our expectations.
Response
Michele M.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The people we worked with were friendly and professional. The service was quick! The workmanship was mostly excellent. (There were a couple of things that were left a little unfinished, but things that we were able to fix - such as electrical outlets that were on the backsplash.) I would definitely recommend them to a friend.
Stacy R.
Additional comments
Recognized Excellence
Recognized Excellence - Rafael Kuczynski did excellent work and shared his knowledge. M
Response
Kim L.
Poor project management resulting in unfinished project items and rework and additional costs.
Bryan H.
Prompt and professional.
Additional comments
Recognized Excellence
Recognized Excellence - Rafa! And of course, Mason Hearn.
Response
Jeff H.
Additional comments
Areas For Improvement
Areas For Improvement - Occasionally, the billing needed more attention but was always resolved without issue to everyone's satisfaction
Response
Carri B.
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize the guys who came out, but I don't remember their names. They were awesome.
Areas Of Satisfaction
Areas Of Satisfaction - They met and exceeded my expectations by being professional, on time, and they got the job done professionally. I am very happy with it.
Additional Comments
Additional Comments - It was all great.
Iwanna Z.
I would recommend to anyone who wants exceptional work done correctly.
Additional comments
Recognized Excellence
Recognized Excellence - John the project manager and Rafal the lead carpenter were exceptional.
Areas For Improvement
Areas For Improvement - none
Areas Of Satisfaction
Areas Of Satisfaction - All work was exceptional.
Additional Comments
Additional Comments - I will be hiring them for my future needs.
Response
Craig S.
Additional comments
Recognized Excellence
Recognized Excellence - Rafal was excellent - scores above are attributed to him. I am very happy with my cottage kitchenette and closet. HomeMasons has done work for me in the past, and will continue to do so when opportunities arise in the future.
Areas For Improvement
Areas For Improvement - None.
Areas Of Satisfaction
Areas Of Satisfaction - See above.
Additional Comments
Additional Comments - Thank You!
Response
Kevin B.
We have recommended HomeMasons to several people and also via social media.
Additional comments
Clean
Clean - HomeMasons final job EVERY day was to clean the job site.
Safe
Safe - HomeMasons was very safety conscious for themselves and for us.
Communication
Communication - HomeMasons communications was continuous, from the owner, Mason Hearn, to the office manager, Amy Boschen, and to the artisans. We knew what was planned and when people would arrive each day. And we were notified if there was a change caused by unforeseen circumstances.
Quality Of Materials
Quality Of Materials - HomeMasons provided options and recommendations so that we could select the materials. And HomeMasons never tried to "up sell" us.
Quality Of Workmanship
Quality Of Workmanship - We are MORE than satisfied with the quality of the workmanship, we are ESCTATIC! When guests first see our home additions, the first comment is almost always "WOW". Our "Irish bar" with 3 televisions and in wall linear fireplace and our sunroom with the bookshelf and the stone fireplace at https://homemasons.wpenginepowered.com/portfolio-item/living-spaces/ are examples of the quality you can expect from HomeMasons. Additionally, HomeMasons transformed our original screened in porch into the carpeted four-season room with 2 celling fans at https://homemasons.wpenginepowered.com/portfolio-item/porches-decks/.
Professional & Organized
Professional & Organized - Mason Hearn KNOWS what he is doing and takes pride in his company's work. At https://homemasons.wpenginepowered.com/our-story/ and https://homemasons.com/meet-the-founder/ you will see some of the positions Mason has held and some of the awards and accolades he and his company have earned.
Schedule
Schedule - We had no schedule because HomeMasons had to repair our first inept contractor's mistakes and omissions during covid. HomeMasons came to our rescue after we fired our first contractor who subsequently lost his construction license.
Value
Value - We did not receive fair value for our money ... we received GREAT value for our money.
Recognized Excellence
Recognized Excellence - First and foremost, we recognize the company owner, Mason Hearn. His professionalism, honesty, vision, attention to detail, and patience are noteworthy. Furthermore, he is truly a "nice guy." Next is Kevin Hextall. Kevin is much more than a carpenter or handyman. He is an artisan. He takes great pride in EVERYTHING he does. We were very fortunate to have Kevin do much of the work in our home additions. Another talented person is Rafal Kuczynski who came onboard near the end of our project. Finally, we must recognize HomeMasons' office manager, Amy Boschen. She patiently answered any questions with regards to the detailed monthly invoices and was an integral part of the communications with the company.
Areas For Improvement
Areas For Improvement - NONE!
Areas Of Satisfaction
Areas Of Satisfaction - HomeMasons exceeded our expectations in every area.
Additional Comments
Additional Comments - We CANNOT be more pleased! You cannot go wrong with HomeMasons.
Lisa P.
It took some time but HomeMason worked with us to come up with a design that transformed our bathroom into the spa like space we envisioned. The finished product was jaw dropping beautiful!
Additional comments
Respectful
Respectful - They treated our home like it was their own.
Communication
Communication - Communication wasn’t always the best.
Quality Of Materials
Quality Of Materials - Top quality materials
Quality Of Workmanship
Quality Of Workmanship - Top quality work
Problem Resolution
Problem Resolution - We ran into a few hiccups but the team did a great job addressing them to our satisfaction.
Schedule
Schedule - As with all projects, some things are beyond our control. Despite a few issues, things pretty much went as scheduled.
Value
Value - We definitely got our moneys worth.
Sales Knowledge
Sales Knowledge - Mason was a huge help in picking out our products. From fixtures, floors, cabinets, etc..we dealt with knowledgeable businesses with top quality material.
Design
Design - The design is amazing and met all of our needs.
Recognized Excellence
Recognized Excellence - Rafa did a wonderful job. He is an exceptional carpenter and his attention to detail went above and beyond what we expected. He treated our home like it was his own and made sure everything was done correctly.
Areas For Improvement
Areas For Improvement - Communication/scheduling could have been better.
Areas Of Satisfaction
Areas Of Satisfaction - Rafa’s carpentry skills are exceptional!
Additional Comments
Additional Comments - Overall, we were beyond happy with HomeMason. From design to finish product, we felt like valued customers and would use them for future projects.
Response
GuildQuality
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