The employees were great, understanding, and took care of everything. We have no complaints. Everything was fine, and we hope to continue working with them.
I've used Highland Commercial Roofing on a number of roofs. I'm always very happy with the actual roof and the follow-up service. We will continue to use them.
Very professional and extremely pleasant experience from start to finish. Did everything they said they would do. Hopefully the roof will not leak again :) Highly recommend them.
I have no comment for this rating.
They provide great customer service. The quality of work is great.
Highland did a great job, communication was perfect, they did exactly what they said they would.
Outstanding work, always did what they said they would and on time performance.
If you had asked me 5 years ago, I would have said no recommendation but whatever changes have been made since then, we are very happy with Highland for our roofing needs.
The entire experience was extremely professional. You honestly couldn't ask for more.
Jim has been an awesome manager to work with
They were easy to work with. I always get quick responses.
They do extraordinary work.
From start to finish, Dan, Chris, Steve provided excellent customer service.
They came on time and met their bid.
Likelihood To Hire Again - It's hard to find contractors that do what they say and come in under bid and they were all we asked for.
We are very pleased with the new roof. The new skylights let substantially more light into our dark warehouse and they did not leak from the side ventilation slats during the wind driven rain as the ones they replaced did. The new roof addressed all the problems from the original 40 year old roof. The installation team was very professional and nothing was damaged or broken by the installation crew.
The Communication and Workmanship is the best!
Likelihood To Hire Again - I would hire Highland Commercial Roofing again because of the ease of using their services. They are very responsive and very clear with their proposals. I have used them on several projects this past year and have not had a single issue. It has been so smooth.
They did a good job. They were on schedule. So far, the roof has turned out to be very good.
Work plan executed exactly as negotiated. Business interruption was completely mitigated.
They process went smooth, and the job got finished!
Highland Commercial Roofers are very experienced and confident.
They were great to work with and work, and were great with my project qualifications.
The entire team is very professional and was responsive to our requests
It was very good work. I saw a picture from the day of and it looked pretty nice.
they did good job
From start to finish HCR was extremely efficient and professional, and always courteous and friendly service. The quality of their work is top notch and exceeded all of our expectations. I'm happy to give them our highest recommendation!
Already have recommended Highland
It's just a great company.
I wouldn't recommend any other roofing company.
Product Selections Process - Very effective.
Why 1 - The price.
Areas Of Satisfaction - The communication, customer service, and quality of the product.
Recognized Excellence - I would recognize Jim Grechis, Jose Perez, and Eric Linzmeyer.
Product Selections Process - I would say it was very effective. I was given a lot of choices.
Why 1 - I chose Highland because of anticipation of good quality roofing.
Recognized Excellence - Eric Linzmeyer provided exceptional service.
Recognized Excellence - Eric Linzmeyer and Chris Hinck
Likelihood To Hire Again - I would hire them again because of their customer service and responsiveness.
Likely To Refer - The primary reason I would refer them is because of their customer service.
Why 1 - I contracted with them because of the anticipation of a good quality roof.
Areas Of Satisfaction - I am the most satisfied with the quality.
Recognized Excellence - Greg was exceptional.
Product Selections Process - Excellent
Why 1 - All of the above
Areas Of Satisfaction - Professional attitude of everyone I came in contact with.
Recognized Excellence - Adam Herring and Steve Mills
Product Selections Process - Very Effective
Why 1 - Their Warranty
Areas Of Satisfaction - All areas
Additional Comments - I highly recommended Highland Commercial.
Communication - Eric and Steve Mills did a great job. They did a great job working with a difficult tenant.
Likelihood To Hire Again - I already hired them to do another job.
Areas Of Satisfaction - The interaction between us and Highland. It was a difficult job dealing with the tenant but we were able to pull it off without a hitch.
Why 1 - They had the best solution for your building.
Areas Of Satisfaction - The communication was great.
Recognized Excellence - I would like to recognize Eric for his exceptional service.
Why 1 - I received a referral from a friend because of their good service.
Improvement Suggestion(s) - They did a great job!
Areas Of Satisfaction - I was most satisfied with the speed of the work and they are efficient as well.
Recognized Excellence - Eric communicates very well and Bill is also very good. They always follow up and that is appreciated.
Installation Quality & Workmanship - The roof is only a year old, but for now we are highly satisfied.
Likelihood To Hire Again - They've been great for us. We use them a lot or our projects and consulting. They go the extra mile and I trust the information I am provided by them.
Product Selections Process - We have certain expectations for our shopping center, so I go in knowing what we need for the particular project. However, I do defer to their expertise when they make suggestions that are in line with what we need.
Why 1 - For us, it is a combination. We are over shopping centers, so we have investors that we have to consider when doing work on our centers. This means price is a huge factor for us, then the quality of the install and the materials would be next.
Areas Of Satisfaction - For the most part, I think that the communication is really good with them. Before they begin a job, they are great at interfacing with our tenants to be sure the work is not too disruptive to their business.
Recognized Excellence - Todd and Dan are both great. Dan worked under Toff and was with us on site and did an excellent job.
Current Referrals - I do not know any other shopping centers in need of work at this time, but I do recommend them when asked about these types of projects.
Recognized Excellence - Travis has been great to work with on this project and many other across our portfolio in the Valley
Really enjoyed working with Adriel. Very professional. Great followup.
Likelihood To Hire Again - Highland Commercial Roofing will be my 1st option in any roofing project. They are meticulous when providing the roof inspection and all the way to the end of project.
Product Selections Process - Highly educational with visual & tangible samples.
Areas Of Satisfaction - Customer service was exceptional along with the quality of work.
Recognized Excellence - Dan Nahirny, Chris Hink, Adam Herring, Steve Mills all showed a great pride in their job and excelled in customer service.
Current Referrals - I recommend Highland Commercial Roofing to any of my clients that are in need of roof project.
Additional Comments - Thank you Highland Roofing Commercial Team for your commitment to excellent customer service!
Why 1 - We contracted with Highland Commercial Roofing because they had the best solution for the building and because of their warranty.
Areas Of Satisfaction - I was most satisfied with the application of the roofing. It was fast and quick.
Recognized Excellence - I would recognize Micheal Jackson for his exceptional service.
Approximately 10 years ago I was looking to get the roof replaced at one of the facilities that I am responsible for, I have used them every time since then for my repairs. Their price is competitive and their quality is excellent. Their follow up response is very quick.
Product Selections Process - Yes, the products were very successful for specific repairs.
Recognized Excellence - Eric has always been there for my company on behalf of any new projects even if they are not in his jurisdiction.
I had a great experience with Highland roofing from my initial call to the finalization of the project. I would definitely use them again and have already told other clients about them.
Why 1 - I contracted Highland roofing due to there website and my first contact made with them.
Areas Of Satisfaction - I was most satisfied with all aspects
Recognized Excellence - Everyone that I delt with was excellent. Brian and Steve especially
Product Selections Process - super effective
Why 1 - for the best solution for our building
Areas Of Satisfaction - it was a satisfied experience in all areas for their quality of service.
Current Referrals - no but I"ll be more than happy to recommend Highland commercial Roofing for their building needs.
They are terrific to work with!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Highland Commercial Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys