I did not appreciate this project being put on hold immediately after making the first payment. This project ended up taking 4 months to complete instead of the 2 weeks I was quoted, and we had to work around the giant trailer left at the building while we waited for the job to be completed.

It would be better if they communicated better.

They were here on time and they were good.

They were very responsive.

We are satisfied with the quality of the workmanship provided by Highland Commercial Roofing.

Professional and courteous

Would probably recommend Highland. Generally happy with the re-roof and solar project. Heavy rains delayed project for several months. Payment method (to solar vendor rather than Highland) caused additional delays. Payment method caused Highland to believe we were slow paying, resulting in delays.

I have frankly been quite disappointed in the lack of responsiveness from Steve Mills, and others in responding to my questions beginning after a contract agreement was signed and payments to Highland were begun.

The employees were great, understanding, and took care of everything. We have no complaints. Everything was fine, and we hope to continue working with them.

I've used Highland Commercial Roofing on a number of roofs. I'm always very happy with the actual roof and the follow-up service. We will continue to use them.

Very professional and extremely pleasant experience from start to finish. Did everything they said they would do. Hopefully the roof will not leak again :) Highly recommend them.

I have no comment for this rating.

They provide great customer service. The quality of work is great.

Highland did a great job, communication was perfect, they did exactly what they said they would.

Outstanding work, always did what they said they would and on time performance.

If you had asked me 5 years ago, I would have said no recommendation but whatever changes have been made since then, we are very happy with Highland for our roofing needs.

The entire experience was extremely professional. You honestly couldn't ask for more.

Jim has been an awesome manager to work with

They were easy to work with. I always get quick responses.

They do extraordinary work.

From start to finish, Dan, Chris, Steve provided excellent customer service.

They came on time and met their bid.

Likelihood To Hire Again

Likelihood To Hire Again - It's hard to find contractors that do what they say and come in under bid and they were all we asked for.

We are very pleased with the new roof. The new skylights let substantially more light into our dark warehouse and they did not leak from the side ventilation slats during the wind driven rain as the ones they replaced did. The new roof addressed all the problems from the original 40 year old roof. The installation team was very professional and nothing was damaged or broken by the installation crew.

The Communication and Workmanship is the best!

Likelihood To Hire Again

Likelihood To Hire Again - I would hire Highland Commercial Roofing again because of the ease of using their services. They are very responsive and very clear with their proposals. I have used them on several projects this past year and have not had a single issue. It has been so smooth.

They did a good job. They were on schedule. So far, the roof has turned out to be very good.

Work plan executed exactly as negotiated. Business interruption was completely mitigated.

They process went smooth, and the job got finished!

Highland Commercial Roofers are very experienced and confident.

They were great to work with and work, and were great with my project qualifications.

The entire team is very professional and was responsive to our requests

It was very good work. I saw a picture from the day of and it looked pretty nice.

they did good job

From start to finish HCR was extremely efficient and professional, and always courteous and friendly service. The quality of their work is top notch and exceeded all of our expectations. I'm happy to give them our highest recommendation!

Already have recommended Highland

Great job

It's just a great company.

I wouldn't recommend any other roofing company.

Product Selections Process

Product Selections Process - Very effective.

Why 1

Why 1 - The price.

Areas Of Satisfaction

Areas Of Satisfaction - The communication, customer service, and quality of the product.

Recognized Excellence

Recognized Excellence - I would recognize Jim Grechis, Jose Perez, and Eric Linzmeyer.

Product Selections Process

Product Selections Process - I would say it was very effective. I was given a lot of choices.

Why 1

Why 1 - I chose Highland because of anticipation of good quality roofing.

Recognized Excellence

Recognized Excellence - Eric Linzmeyer provided exceptional service.

Recognized Excellence

Recognized Excellence - Eric Linzmeyer and Chris Hinck

Likelihood To Hire Again

Likelihood To Hire Again - I would hire them again because of their customer service and responsiveness.

Likely To Refer

Likely To Refer - The primary reason I would refer them is because of their customer service.

Why 1

Why 1 - I contracted with them because of the anticipation of a good quality roof.

Areas Of Satisfaction

Areas Of Satisfaction - I am the most satisfied with the quality.

Recognized Excellence

Recognized Excellence - Greg was exceptional.

Product Selections Process

Product Selections Process - Excellent

Why 1

Why 1 - All of the above

Areas Of Satisfaction

Areas Of Satisfaction - Professional attitude of everyone I came in contact with.

Recognized Excellence

Recognized Excellence - Adam Herring and Steve Mills

Product Selections Process

Product Selections Process - Very Effective

Why 1

Why 1 - Their Warranty

Areas Of Satisfaction

Areas Of Satisfaction - All areas

Additional Comments

Additional Comments - I highly recommended Highland Commercial.

Communication

Communication - Eric and Steve Mills did a great job. They did a great job working with a difficult tenant.

Likelihood To Hire Again

Likelihood To Hire Again - I already hired them to do another job.

Areas Of Satisfaction

Areas Of Satisfaction - The interaction between us and Highland. It was a difficult job dealing with the tenant but we were able to pull it off without a hitch.

Why 1

Why 1 - They had the best solution for your building.

Areas Of Satisfaction

Areas Of Satisfaction - The communication was great.

Recognized Excellence

Recognized Excellence - I would like to recognize Eric for his exceptional service.

Why 1

Why 1 - I received a referral from a friend because of their good service.

Improvement Suggestion(s)

Improvement Suggestion(s) - They did a great job!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the speed of the work and they are efficient as well.

Recognized Excellence

Recognized Excellence - Eric communicates very well and Bill is also very good. They always follow up and that is appreciated.

Installation Quality & Workmanship

Installation Quality & Workmanship - The roof is only a year old, but for now we are highly satisfied.

Likelihood To Hire Again

Likelihood To Hire Again - They've been great for us. We use them a lot or our projects and consulting. They go the extra mile and I trust the information I am provided by them.

Product Selections Process

Product Selections Process - We have certain expectations for our shopping center, so I go in knowing what we need for the particular project. However, I do defer to their expertise when they make suggestions that are in line with what we need.

Why 1

Why 1 - For us, it is a combination. We are over shopping centers, so we have investors that we have to consider when doing work on our centers. This means price is a huge factor for us, then the quality of the install and the materials would be next.

Areas Of Satisfaction

Areas Of Satisfaction - For the most part, I think that the communication is really good with them. Before they begin a job, they are great at interfacing with our tenants to be sure the work is not too disruptive to their business.

Recognized Excellence

Recognized Excellence - Todd and Dan are both great. Dan worked under Toff and was with us on site and did an excellent job.

Current Referrals

Current Referrals - I do not know any other shopping centers in need of work at this time, but I do recommend them when asked about these types of projects.