We are very pleased with the new roof. The new skylights let substantially more light into our dark warehouse and they did not leak from the side ventilation slats during the wind driven rain as the ones they replaced did. The new roof addressed all the problems from the original 40 year old roof. The installation team was very professional and nothing was damaged or broken by the installation crew.
The Communication and Workmanship is the best!
Likelihood To Hire Again - I would hire Highland Commercial Roofing again because of the ease of using their services. They are very responsive and very clear with their proposals. I have used them on several projects this past year and have not had a single issue. It has been so smooth.
They did a good job. They were on schedule. So far, the roof has turned out to be very good.
Work plan executed exactly as negotiated. Business interruption was completely mitigated.
They process went smooth, and the job got finished!
Highland Commercial Roofers are very experienced and confident.
They were great to work with and work, and were great with my project qualifications.
The entire team is very professional and was responsive to our requests
It was very good work. I saw a picture from the day of and it looked pretty nice.
they did good job
From start to finish HCR was extremely efficient and professional, and always courteous and friendly service. The quality of their work is top notch and exceeded all of our expectations. I'm happy to give them our highest recommendation!
Already have recommended Highland
It's just a great company.
I wouldn't recommend any other roofing company.
Product Selections Process - Very effective.
Why 1 - The price.
Areas Of Satisfaction - The communication, customer service, and quality of the product.
Recognized Excellence - I would recognize Jim Grechis, Jose Perez, and Eric Linzmeyer.
Product Selections Process - I would say it was very effective. I was given a lot of choices.
Why 1 - I chose Highland because of anticipation of good quality roofing.
Recognized Excellence - Eric Linzmeyer provided exceptional service.
Recognized Excellence - Eric Linzmeyer and Chris Hinck
Likelihood To Hire Again - I would hire them again because of their customer service and responsiveness.
Likely To Refer - The primary reason I would refer them is because of their customer service.
Why 1 - I contracted with them because of the anticipation of a good quality roof.
Areas Of Satisfaction - I am the most satisfied with the quality.
Recognized Excellence - Greg was exceptional.
Product Selections Process - Excellent
Why 1 - All of the above
Areas Of Satisfaction - Professional attitude of everyone I came in contact with.
Recognized Excellence - Adam Herring and Steve Mills
Product Selections Process - Very Effective
Why 1 - Their Warranty
Areas Of Satisfaction - All areas
Additional Comments - I highly recommended Highland Commercial.
Communication - Eric and Steve Mills did a great job. They did a great job working with a difficult tenant.
Likelihood To Hire Again - I already hired them to do another job.
Areas Of Satisfaction - The interaction between us and Highland. It was a difficult job dealing with the tenant but we were able to pull it off without a hitch.
Why 1 - They had the best solution for your building.
Areas Of Satisfaction - The communication was great.
Recognized Excellence - I would like to recognize Eric for his exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Highland Commercial Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys