Their initial sales team is terrible. They lie about how long it is going to take and get started. The superintendent was supposed to send the masonry team to scratch coat the brick. Every 3 days he sends me a text saying they will be there the next day and they never come.
If I could rate this lower I would. I didn't get what I paid for or an explanation. If they would admit that they lied, which one of them did but I won't say which one.
I already have.
I would recommend if you aren’t in a hurry to get a home built.
I've already done that.
I would recommend Heritage Homes to a friend, but I would also inform them to be more specific and direct with questions or concerns as well notify them of what to expect.
I would say the materials and majority of workmanship is above average, and overall I am very pleased with the house.
Kevin is fantastic, friendly, and eager to accommodate the home owner while being transparent with the process and work, as well as Earl. Both of these guys go above and beyond.
I would recommend building with you all again and relay what to handle upfront (some of those also were my mistake for not asking the right questions upfront)
The only problem that we experience was with the sheet rock hangers.
I would like to recognize Kevin Watley and Mike Houk for their exceptional service. Also, the guy that works behind Kevin but I can't remember his name.
I would like to recognize Chris Boswell for his exceptional service. He was really on his stuff. He always answered my questions and never made me feel stupid throughout the process. He took time to answer our questions and if he couldn't answer his phone he always called us back.
We compared several home builders. Heritage Homes was the best value all around for the money!
I would like to recognize Mike Houk, Kevin Watley, and LaShonda in the closing department. Those three went hand in hand to resolve any issues in a very timely manner. Mike was out initial contact for point of sale in the Pensacola office. Tim, the superintendent, was very helpful. We did not talk to him much. He was there in the beginning and in the original, initial set up. The builder was exceptional.
I picked the wrong people.
The build was fine. The particulars need to be addressed. Like I said faucets, light fixtures, hinges, doorknobs, hardware in the house that needs to be addressed up front and the customer need to be informed in that. Now you can buy this $19,000 package which who can afford that if they are just trying to give you what you want in the front end. They have to buy them anyway and they have to pay people to install them which comes out of mine. So looking a tit from my point of view, I paid hermitage homes to go out and purchase that and install it and it was different colors than I picked with my cabinets and it didn't match anything in my house. So, you go in the house and it looks like a rainbow. I have chromes faucets, and I have brass, and I have stainless settle doorknobs and hinges, but I have all bronze cabinet knobs and hinges and handles. So, it is like a rainbow house none of this matches, so that would have helped out a lot. But I paid for them to install that stuff and then I have to pay to go rebuy it and install it so it was like I had to double dip in my pocket.
The builder, Kevin was courteous and he always answered the phone. He was eager to make us happy. The office was professional, polite, and easy to work with. We did have issues with the plumber. We recommended they get another plumbing company. Everyday they had to come back and fix an issue.
I would like to recognize Chris and Earl. They made sure all of my problems were taken care of. Mike was great with getting things started and was very knowledgeable when I first went.
I would like to recognize Kevin for his exceptional service. We were building from out of state so he stayed in touch with me by phone and email and sent me pictures so I could keep up with the progress. He was awesome!
They were excellent.
They were all very professional and courteous, every step of the way. I am a difficult customer to work with. They were very patient and answered all of my questions. I would build with them again.
I would like to recognize Ryan Johnson for his exceptional customer service.
Great value at a great price !
I would like to recognize Butch Lewis for his exceptional service.
They need to fix their flooring issue. Heritage Homes is wonderful. I had a great experience the entire way through, but their flooring subcontractor leaves something to be desired. For such a professional company that did such an amazing job, I couldn't believe at how low quality the flooring was. If they have an Achilles heel, that is their flooring.
I was very happy with the process and my home.
Clinton Miller did a good job.
They did a good job!
If you are a first-time buyer and builder just make sure you ask questions, write down what you don't know. The orientation goes fast. Ask questions and do your research.
I wouldn't recommend them.
I would like to recognize Chris for his exceptional service.
Every person dealt with at Heritage was nice.