The houses are built good. It was the contractor that was awful. Worst experience of my life.
Signed contract 9of 2020 finally got moved in 8 of 2022.
Recognized Excellence - I would recognize the superintendent, Earl Rutherford, for exceptional service. He did everything he could to help us and keep us informed, we were very very pleased. We have already recommended to some people that if they do work with Heritage Homes they request Earl.
They don't seem that organized.
Builder was very accommodating. Quality of wood trim and fireplace needs improvement.
We have been waiting on the windows for two months. We would have gotten them way faster if they had ordered the windows when they started building the house. It was just poor planning, and putting everything together took a while.
I don't know it's their fault with the time it took because I realize issues arise. This is the only reason I gave them a 3 rating was due to the time. I think they were struggling to get quality workers.
They did what they said they would do.
Recognized Excellence - I would like to recognize Butch for his exceptional service. He did the best he could.
Areas Of Satisfaction - The quality of the materials met my expectations. It was very good. They went above and beyond. They did a good job building the home.
It's a good product for the price that you pay.
Areas Of Satisfaction - They met my expectations with the final product.
Professional & Organized - Project Manager did really good at communicating any delays and providing quick feedback to our questions. We really liked working with him!!
Schedule - Due to material shortages from Covid you guys overall were exceptional on getting this home built. We really appreciate everyone’s hard work in getting this done. Terrific job!!!
Recognized Excellence - Markel was outstanding and the closing person was excellent too!!
Very professional, Dustin could not have been better!
It took almost 16 months to build a house that should've taken around 6 months. There are a lot of things that still haven't been fixed. I wouldn't recommend them to anyone.
Dustin was an awesome builder. he was straightforward when delays occurred and always responsive.
Communication - Dustin Schell was our Building Supervisor. He always answered our calls or returned them promptly. He kept us informed during the entire process. He was always courteous and helpful.
Likes & Dislikes - Love the cabinets. Love the appearance of the home. Painters did a wonderful job. Brick is beautiful. Shutters look great. Windows and doors are very nice.
Kevin and Donny say my house was built to the Heritage home standards but it was not finished t my standards. Carpet not the way under the base boards and hinges on door not set into door frames or doors depth
Likes & Dislikes - I like everything about our home.
Recognized Excellence - Dustin the contractor and the other guy that helped him out. He was good. I don't know his name, but Dustin does. Dustin was very helpful. He kept us informed about everything and addressed everything.
Less than quality. It is difficult working with the contractor.
The company does not meet its reputation. They do not communicate with the customers. They leave their customers in the dark.
Likes & Dislikes - I love the layout and selection of colors of my home. I do not dislike anything about my home.
Recognized Excellence - I would like to recognize Girard for his exceptional service. He was wonderful during pre-construction.
Too much to list… just run… they do shotty work!!! Their moto should be “ don’t worry.. it’ll be covered and you won’t see it “. All they want you to do is sign on the dotted line then they’re through with you!! Terrible customer service and workers most of them don’t speak “English either” and pretend that they “ no understand “ drinking on the job too!! I’m telling you RUN find you another builder. This was the WORST experience of my life!!!
We signed up in August and it wasn't until December of the following year that we got into our house. The beginning of the project was before the start Covid-19.
Heritage Homes took too long to build and some of our phone calls were ignored during the building process
They were unprofessional all the way to the top. They don't care about what the customer wants. It's bizarre.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Heritage Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys