Heritage Builders have proven themselves capable and excellent on two separate home projects, including a complete kitchen remodel, a study, master closet, bar, and miscellaneous modification to a condo. Whether it was taking my ideas and making them a reality, or being given very little input and using their expertise to make it happen, Heritage Builders can and have done it all. Their customer satisfaction is of highest importance and they have the patiences that sometimes needs to go along with that. Their prices are very competitive given the high level of craftsmanship and they stand behind their work.
I had a total kitchen remodel and used Heritage Builders. From the first meeting with Greg, it was a very positive experience. The plans for the kitchen exceeded by expectations. The staff that arrived each day were wonderful to work with and any questions or issues that I had were all handled immediately. My kitchen was ready on schedule and I couldn't be more pleased with the job that Heritage did. I highly recommend this company.
My experience with Heritage Builders was excellent. From our first meeting until the project was complete, it was professional and every detail addressed. Greg Mitchell came up with a perfect kitchen remodel to meet our needs. The staff showed up each day and the project was completed on schedule. I couldn't be happier with my new kitchen. I would highly recommend them and I hope to use them again for another project.
Areas Of Satisfaction - The fact that they were there each day and the project was complete when promised. I had just a couple of issues with my step outside the door and the granite counter top. These issues were taken care of immediately without question. These guys were wonderful to work with.
Lead Source - The Neighborhood Preservation Commission sponsor a Home Tour for Remodeled Homes each year and I was assigned to work at a house that Heritage Builders had remodeled. I loved everything about it so I contacted Greg Mitchell.
Great staff, good communication, solid subcontractors. Exceeded our expectations.
Would contact them again for any future projects.
Heritage Builders did a large contract work at my house (over $100,000) and all their employees were very professional, punctual, and did everything and resolved all issues in a timely manner. They're easy to get in touch with and always available, even after hours and on weekends.
Areas Of Satisfaction - We are most satisfied with:- Greg's vision and creativity that resulted in renovations far beyond what we had thought of.- Greg's ability to be flexible and open to new ideas and changes.- The courtesy of most of the subs, especially Les, Jasmine, and the team from Simple Solutions.
Lead Source - Magnolia Homes
Areas Of Satisfaction - I was most satisfied with the suggestions and designs. I was pleased with it.
Additional Comments - I'm very pleased. Everybody was really nice and helpful. They tried to do everything I wanted.
Areas Of Satisfaction - The finished product was lovely and the cost stayed in budget.
Lead Source - I heard about Heritage Builders from a friend.
Areas Of Satisfaction - I was most satisfied with their communication, especially with the owner. He was forthright, and straightforward. I was given different options, and they wanted my input. I also liked the cost.
Areas Of Satisfaction - I was most satisfied that the majority of the work by Heritage Builders was very well done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Heritage Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys